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Home Depot review: Appliance delivery

M
Author of the review
1:29 pm EDT

I ordered a GE electric range, and Samsung washer and dryer on May 31, 2021 my delivery date was July 29, 2021, it NEVER arrived and the company didn't call. I called the delivery company and was informed that the washer was damaged and needed to be reordered. The delivery date was changed to August 19, 2021. On August 19, 2021 they NEVER arrived again. I called the Laplace Home Depot and spoke to Irvin the Manger on Duty he called the delivery company and was informed my appliances was not on the truck. My delivery date was changed to August 24, 2021. On August 24, 2021 the delivery company called to ask if I wanted all three appliances I told them YES, he said he would note that on his paper. No delivery, I called the store again I talked to Assistant Manager Carl I told him it sound like they don't have all of my appliances he assured me their Home Depot computer showed the delivery company received all three items. My delivery date changed to August 26, 2021 that morning the delivery company called and ask if I would accept the range. I called Carl on three way the delivery driver informed Carl that there was a mix up and that they only have the range. Carl suggested I accept the range since I expressed to him my difficulty cooking in a microwave. Carl offered me a refund of 275.00 I agreed, the range arrived two hours later, when they opened the box it was damaged. I called Carl he told me to accept it temporarily, but the driver informed him the range was unusable. My next delivery date was September 7, 2021 but was delayed due to Hurricane Ida, it now changed to September 15, 2021 but only supposed to be the range not all three appliances.

Desired outcome: I need HELP getting all my appliances delivered.

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