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"Choice Home Warranty denied my furnace repair during Christmas holidays when temperatures were below freezing. My blower motor failed - a common wear and tear issue. Despite having a licensed HVAC technician provide written documentation that this was normal wear and tear (covered under warranty), they denied coverage claiming unproven "pre-existing damage."
The company admitted having no technical expertise on staff, yet dismissed a professional technician's assessment. I was forced to buy space heaters and eventually replace my entire furnace to protect my home from freezing pipes, all out-of-pocket.
Key warning signs from my experience:
• They denied coverage without proper technical evaluation
• Refused to provide evidence supporting their denial
• Dismissed licensed professional's assessment
• Made technical decisions without qualified personnel
• Left us without heat during freezing weather
Currently pursuing complaints with PA Attorney General and BBB. Consider carefully before purchasing their warranty - in my experience, they look for reasons to deny rather than cover legitimate claims."
