HomeRiver Group
Reviews and Complaints

We moved out 07/29/2022 after extending lease (which expired 05/31/2022) to 07/31/2022. Although managed by HomeRiver Group - ***, our original contract was with Property Frameworks, rebranded HomeRiver Group 01/01. Both communications and servicing went downhill. In 2021, they threatened to terminate the lease because we had not put the utilities in our name; however, all utilities were in our name since 11. Their service request system was inconsistent and they did not always follow up. By June , we decided to move out. On 03/14/2022, we conveyed to *** of HomeRiver Group that we were moving out but hoped to extend lease through 07/31/2022. He spoke to the homeowner, who agreed. Per our records: HomeRiver notified of departure: 03/14/2022; original lease expiration: 05/31/2022; # days between notification and lease expiration: 78 days; Lease extended to: July 31, 2022; #days between original notification and extended lease expiration: 139 days. We had the townhome cleaned and returned it in better condition that we received it. On 08/1/2022, we received a call from HomeRiver Group asking us for the garage code because they had lost their copy of the key. We provided the code. Finally, we received a letter from HomeRiver Group itemizing deductions made from our $1,795 deposit in September 2022 that included an additional request for $196.15. My husband spoke to a representative 09/08/2022, who indicated that he had pictures showing the place was filty and would forward these pictures, but never did. He also claimed that HomeRiver no longer represented that homeowner although we found pictures posted by them of the home. We sent a letter to HomeRiver Group (mailed 09/14/2022, received by HomeRiver on 09/16/2022 and signed by ***) protesting these deductions: $750 for cleaning of unit; $200 Replace batteries in smoke detectors and replace all burned out light bulbs; $430.15 for short notice given and $416 for carpet cleaning.

I was affected by the low temperatures we experienced in December 2022. On December 24th, I lost power and hot water. My power got turned on the Dec. 27th. Also, the 27th is when the electrician discovered that my pipes were leaking. The electrician and I notified Home River Group so we could start the process of getting a plumber out to my house. As Im writing this, it has now been 17 days without hot water. While this has been going on, my property manager had not been communicating until I reached out to the regional manager. There have been numerous unanswered emails, unanswered phone calls, as well as no comments in the chat system we share in order for us to communicate effectively. Home River Group and the vendor, Blue Chip Maintenance, which is the vendor they hired, never kept me update throughout this process unless I was pressing them for any update which half the time, still resulted in no communication. After sharing my concern with both businesses on a social platform, Blue Chip maintenance got better with communication however, their hands were still tied being that had to wait on approval from Home River Group. Because this process has been lengthy, I often asked for accommodations for a hotel and prorated rent, I was hit with a response that my property needed approval from her supervisor, then they needed approval from the owner. After the plumbers 3rd attempt with replacing a 2nd piece on the water heater, Home River Group finally approved me for a hotel on Friday, Jan 6th (day 14) however, they wanted me to pay for it then they would reimburse me later. This was not feasible after I had just paid rent! What is happening is, they keep ordering parts to fix my hot water heater instead of replacing the whole thing. I understand there is a process in everything, however, I am being affected by their process in ordering each piece (the cheap way) instead of replacing the whole hot water heater. I have documentation of numerous unanswered emails and missed calls.

I was the resident at a property. Initially, we were promised a clean house with pre-noted issues fixed before moving in. We submitted a detailed move-in inspection report highlighting the filth, damage, and defects, which Homeriver has on record. Despite our inquiries post-move-in, we were informed that repairs depended on the owner's discretion and many issues might remain unresolved, such as inoperative mini blinds, missing outlet cover plates, exposed wiring, and wall holes. Unaware of these unmet conditions, we would have reconsidered our move. The agency failed to disclose these facts, instead requesting two weeks to prepare the house, which remained dirty upon our arrival. We were even offered a minor rent discount to clean the leftover mess, which we accepted out of necessity. Despite our strong credit and rental history, upon moving out, we faced excessive charges for cleaning and repairs, despite leaving the property in superior condition than at move-in. We personally fixed several issues, like the unsecured sliding basement door, a neglected fence gate, and drywall holes, all noted but ignored in the initial inspection. We were unfairly billed for improvements like added weatherstripping.

I rented a dwelling from the property management team, HomeRiver Group. I signed into a 13-month lease. I was illegally locked out on 11/15/2022. I gave a verbal and written notice through their portal on 10/21/22 that I would not be renewing my lease. I had surgery on 10/24/22 after losing my baby and contacted *** to let her know I had an emergency surgery and would be going on STD with my job. I requested that I be let out of my lease on 10/31/22 without penalty. *** let me know that the owners wanted to follow the guidelines of the lease and that I would have to finish my lease out. I paid my last month's rent for the month of November on 11/10/22 which came up to a total amount of $1694 which also included late fees. I was locked out of the townhome on 11/15/22 and the electricity was switched back into the company's name on 11/15/22. I attempted to contact ***, property manager and ***, Account Manager via phone call and email with no response. I then contacted ***, Resident Coordinator, who stated that she did not know why I was locked out. She agreed that I was owed a pro-rated amount and that she would reach out to the owners to figure out what happened. I've called this company every day for a month and spoke with *** every time. They agreed that the dwelling was in good standing and that I would only be charged $25 for minor repairs. I contacted *** on 12/14/22 to check on the status of the return of my partial rent for November and she proceeds to state that they never received a 45-day notice from me and that a part of the $2,990 deposit I paid would be used to pay rent through 12/24/22. She and I both agreed that it is still considered an illegal lockout as I do not and have not had possession of the dealing since 11/15/2022. I was then advised by a representative of Homeriver Group to contact an attorney if I wanted to receive any additional funds that I am owed from the company.

My family and I recently moved out of a rental home because we purchased a house, and our move-out date of 10/31/2022 was accepted, a month before our lease ended. Local tenant law permits early lease termination for homebuyers. We got a 'notice to impose claim on deposit' on 11/14/2022, suspecting it's due to lost rent. HomeRiver Group manages the property, and we're challenging the excessive charges. After unreturned calls and messages, we were directed to our former property manager for dispute resolution. We received the claim notice late, shortening our response time. HomeRiver hasn't provided any documents in Spanish, my husband's primary language, and we've lost portal access to our documents. They're unfairly charging us for exterior cleaning, wall painting, and a light bulb, despite our efforts to maintain the property. They also left the house dirty post-inspection. The $400 cleaning fee for the oven and refrigerator is the only charge we find somewhat reasonable. HomeRiver's demand for $3533.00 is excessive, considering we were responsible tenants, even protecting the home from flood risks.