Honda Motor
Reviews and Complaints

This is with respect to my HONDA CITY CVT MH-01-JP-3767 purchased on 20th Feb 2008 (Delivery date 1st March 2008) where we have been facing technical service problems almost from the time of purchase. In Jan 2009 (copy of letter attached) the engine oil ‘nut’ had fallen off while driving when we were out of town, there was an oil leak and hence the engine was making a lot of noise. Post an authorized check we were told that there was a Drain Bolt issue and that it was rectified and refitted. Since then there has sometimes been a knocking noise when starting the engine in the mornings.

In 2010 and 2011 we have been consistently facing issues with Door Locks, Power Windows, Battery start up and knocking sounds (attached bills of repair and rectification). Last Monsoons there was both rear door lock issues which apparently were replaced with new ones with a promise of no further issues. This Monsoon again there was the same issue and this time it was the front door locks for which I was told that all doors have been serviced and 1 door lock was changed and charged to me when a service was done on the car before the rains.

Now in a month’s time the driver’s door is not working and hence I cannot enter or exit the car from that side. We need this to be seriously looked into & have a long term solution. Also the central locking system malfunctioning making entry or exist difficult. In the past 3 years we have been consistently been facing issues and it has been rectified at the authorized service station, but facing technical issues in such a short span of time with such low usage and mileage is definitely not acceptable.

I had been convinced by your sales team to buy the Extended Warranty under which most car parts and electronic parts were going to be taken care of and would be replaced free of cost. But I regret to say that no such service has been provided for. Also on repeated occasions I have mentioned to the service station about the car starting problems and to check the battery but I am still facing the same issues again & again.

It is really very disappointing that consistently we have been facing issues with such a well know and reputed brand with emphasis that the car is not a cheap buy. These need to be taken up seriously at your end and be sorted as soon as possible so that we do not face technical snags year on year especially with Door Locks, Power Windows, Battery start up and knocking sounds which has been happening consistently. My car has been lying in my parking area and we are not able to use it at all or else we need a replacement for this Car.

Ashdin N Gandevia
cheryl.[protected]@viacom18.com

Dear Sir/Madon,
I had purchased Honda bike from Prakash Honda on given date and since then have been prblems. had reported on time to time, now I have been getting the services done from the day one in Praksh Honda noida centre. After recent service bike was performing pethaicly, As there was no pick up and was loosing while changing the gear, I reported the incedent after service and was consuming fuel like anything,

As the average was 20KM/Liter. When took the bike to the center and complaint for the poor service they have started making excuse. As bike was in running condition and now they are saying that there would be expence for about 10-15K INR.

As I am fedup and now is nowwhere because of the poor service from your authorised dealers, Who have not been interested at all in giving good service to the bike due to which I am in this stage. kindly take appropriate action as it's your dealers fault.

dear sir,
I purchase new Hero Honda CD Dawn motor cycle on 12/09/2011. I take some discount rs.300 approx. After that I give my old motor cycle good life card to enter on gate pass page but he say that if They will discount me then they could not enter good life card no. & name.They say that the gifts given by us not by company and they can't enter good life card no.

Dear Sir,
I Asif S. Shaikh owner of Honda Activa is undergoing from a bad service of Honda Service Center i.e (VENETIAN HONDA )
ENGINE NO :- JC44E0281565
FRAME NO :- ME4JC446J98018111
COLOUR :- RED
VEHICLE NO :- MH02 BW2227

One month ago i was having Pick up problem in my Honda Activa(The details are mentioned above) .So to solve this problem i contect to the nearest service center VENETIAN HONDA which is in Borowali(E). Mr. Sajid Khan is Advisor in VENETIAN HONDA service center.After checking the our scooter he told us that there is problem in clutch mechanisum.According to him Working on clutch, it will solve the problem.So he worked on clutch and gave me scooter after 4 days.It cost me total 5516/-.But we are facing the same problem next day.So again we have to put our scooter in service center .Second time we talked to the service manager Mr. Kirtan Doshi . He told us that the problem is in the Gear Box.Working on Gear Box, it will make my scooter problem free just like a new scooter.So they are working on the Gear Box .Next day we have call from service center, person name Sunil Pataker(Floor manager).He told us that the problem is in MUFFLER COM, EXh.It has to be replaced, and problem will be solved.We agreed on that and we got our scooter after 10 days, becouse parts are not available that time .Floor Manager told me the parts are not available, so brought this parts and then i got my scooter next day.And bill was 5223/-.After 20 days i am facing same problem.So i went to the service center this last Saturday. Mr. Sunil Pataker told me I will fix the problem.he called me this morning and told me that we have to change the Block Piston.
Sir I am facing this problem from 1 month, till it is not solved.I had paid my all bills on the time .Is there any garrenty after this servicing in future I am not having any kid of problem in my scooter.Sir according to me the administration of this service center is not good.I want my scooter to be repaired as fast as they can.
Sir please help me to overcome this problem.I am totally depend upon you.

Dear Sir/Madam,

I had bopught a scooty 2 months back from one of the hero moto corp dealer in meerut and got first service done in the authroised service station last month. Today while driving i feel there is something making noice while driving near rear tyre, check and found there is some part near the kick which is broken and seems to be pasted by elphy.
I am surprised that I had only got my scooty serviced once and that too at your authorised service center Jai Kumar, Arun Kumar & Bros. Jagrati Vihar, Garh road, Meerut city (near LLRM Medical college), so definitely it was broken during service but i did not came to know till then because they used elphy to paste it back.
I have some questions here:

1. Does it mean that your authorised service stations even not reliable enough.

2. if there was something broken by them then are they not supposed to tell me while handing over the scooty after service?
3. Who is responsible for this brokage because if i will go to your service center now after 1 month of the service then i doubt if they will accept that they broken something during service, because if this service center was fair then they were supposed to inform me when they handed over the scooty to me after service.

Best Regards,
Rishi Tyagi
Mobile : +[protected]

Dear Sir/Madam
MY PASSION PRO BIKE REGISTERATION NO: MH04ER0741; CHASI NO: MBLHA10AHAGG53310; ENGINE NO: HA10EDAGG51771

I am Sunil Nannaware pride owner of HERO HONDA PASSION PRO BIKE purchased on dated 5th August 2010; using your bikes from last almost 15 years.
Till the Month of June 2011 I am enjoying your services, but at the end of June 2011 on date 26th I faced the problem of jerk while riding on speed of 50-60 KMPH and I admitted my bike to your authorized service center of dealer Ranjit Motors Thane.
After repeated 7-8 attempts to resolve the fault in bike by Ranjit Motors service center; the problem, fault still persist in my bike, it may because of lack in experience of service center Mechanic for such faults restoration. (This is several times informed to Manager, Superwiser of the service center).

This jerk problem is occurred within a first year of bike life; this is unexpected as I never faced such problems in my 15 years Hero Honda usage experience.
Kindly request you to resolve the said fault by sending proper instructions, manpower to the service center or else give me replacement for the bike.

Waiting for your earliest resolution to my request, complaint; almost three months passed for restoration of fault, loosing all my extra money, time for using other Transport Sources that is also affect my output in company Job; further delay may force me to file complaint in consumer court although not with the desire as I want to be continue to add in my HERO HONDA usage experience.

On July 23, 2005 I purchased a new 2005 Honda CRV. I chose Honda for several reasons; top reason being Honda’s reputation for building a reliable car. I planned to take good care of my Honda in exchange for driving this car well into my retirement years. I was going to drive this car until it wouldn’t drive any further.

On August 8, 2010 I was driving home from church when my car just died. We had the car towed to the nearest Honda Dealership in Elizabeth City, NC. Imagine my surprise when I was told I needed a new transmission on a car that was 5 years old and 135, 000 miles! That’s not a reliable car!

Over the years (I’m 54) I have driven some real clunkers. In fact, in my entire life I have only “treated myself” to a brand new car twice – the 2nd time being my Honda. In all of my 38 years of driving cars NOT ONCE did I ever have to replace the transmission. I don’t even know anyone who had to replace a transmission on any make or model. The most expensive car repair I ever made was to a 6 year old Ford Tempo that had a fuel pump problem. In fact, 6 months later there was a recall on the fuel pumps.

If having to replace the transmission on my 5 year old car wasn’t surprise enough, PAYING for the repairs was another surprise.

Hall Honda in Elizabeth City quoted us a price of $3, 846.25. I called Pearson Honda (where I purchased the car) and they quoted a price of $3, 103.51. That is a $740 dollar difference! Same car part; more money. Talk about making a bad situation even worse! I had to take this matter to the top! After speaking with David Jones at Hall Honda, they did lower the cost of the transmission replacement to $3, 248.11. Did this make me happy? Replacing a transmission on a car that’s 5 years old will never make me happy!

Dear Sir/Mam
I am Abhay Kashyap from Dehra Dun.I have a severe problems with the employees in Dehradun.After buying my Honda Aviator after fifteen days it started hiving a harsh sound.I took my Aviator for first service and told them about the problem, but no action was taken.This my fourth service, till now no action is taken they say that "we dont no what has happen we cant do anything".Unfortunately i have to complain here expecting some action will be taken here.Thank you for your consideration.
My Details :
Contact Number : +[protected]
Email : me.[protected]@hotmail.co.uk
Vehcile Number : UK 07 AH 0031

sir
i had purchased a honda activa scooter from your Sangrur dealer M/S Krishna Vehicles on 25th july 2011. invoice no is 11in00519 dated25/07/11.engine no is JC44E1497291.I had booked the Honda activa on 12/01/11.my booking no. given by them was 2144 and the delivery date was given to me was 20/05/11. but sir, they did not delivered it by the due date.every time when i asked about they did not respond properly.i came to know that they sold some scooters by without booking.On booking time they told me that the purchaser will be liable to bear the difference of rate on delivery time but the purchaser will not be liable to bear the difference after due date, but they forcefully charged approx. rs.500.extra from me on behalf of difference.Second they fitted accessories forcefully against my demand.When i protect they threatened me and said that they will forfiet my booking amount.Sir it is a right of consumer to purchase or not to purchase accessories.Third they charged from me RS.440/= for tefflon coating which did not done in front of me.i doubt they did not done tefflon coating and misguide me.I also doubtfull that the footrest which is fitted to my scooter is not honda genuine parts. i have checked many other honda activa scooter's footrest and found mine is diffrent.i can send photos of it if u need.Fifth your dealer charged rs.380/= from me for the stickers named "Activa" pasted on both sides of scooter.Is HMSI charged extra for it's own logo on their product.
On the time of delivery they did not check the scooter properly.there was some problem in battery of my scooter.When i told them about it they started the scooter with the kick and assured me that after some time of running of engine the battery will be charged automatically.i agreed then and took the scooter to my home.but when it did not worked after 2-3 days i went to your authorised service centre at Barnala.they checked it with the metre and found it dead and replaced it.
Over all i want to say that i am a customer of HMSI since last 8 years.I am a proud owner of Honda DIO, Honda ETERNO and a honda activa before this new one honda activa, but first time i feel that HMSI is not aware about it's valuable customers.I was behaved very rudely and bad by your dealer .your dealer of SANGRUR is not a good dealer.
Sir, please reply me about my complaint.
with warm regards
anju singla w/o chandan singla
[protected]@yahoo.com

from HONDA LOTTERY INC
reply-to frank.[protected]@live.com
to undisclosed-recipients
date Tue, Sep 23, 2008 a
subject RE: YOUR EMAIL HAS WON (CONTACT YOUR CLAIMS AGENT)

HONDA LOTTERY INC
754 MAIN ROAD, BIGGIN HILL,
P.O BOX 2624544
LONDON, UNITED KINGDOM.
WINNING NUMBER: [protected])
24/09/2008

AWARD NOTIFICATION.

We are pleased to inform you of the release of the long awaited results of the HONDA LOTTERY INC PROMOTION PROGRAMME held on 24th September, 2008. You were entered as dependent clients with Reference Serial Number: HDCA/[protected]-A and Batch number: HDC-451-5754-14BL. Your email address attached to the Ticket Number: [protected] that drew the Lucky Winning Numbers [protected]) Bonus Number 4-8 which consequently won the Lottery in the 2nd category, in four parts.

You have been approved for a payment of 400, 000.00 (Four Hundred Thousand Great British Pounds Sterling) in cash credited to file Reference Number: HDCA/[protected]-A. This is from a total cash prize of Five Million Euros shared among all our International Winners in all categories.

All participants were selected through a computer ballot system drawn from 50, 000 (Fifty thousand) names of email users around the world, as part of our international promotion program. Due to mixed up of some names and ddresses, we ask that you keep this award personal, till your claims has been processed and your funds remitted to you. This is a part of our security measures to avoid double claiming or unwarranted participants or imposers, taking advantage of the situation. You are to contact your/our-accredited agent for your claim now.

NOTE: YOU ARE ADVISED TO KEEP THIS SECRET FROM THE PUBLIC TO PREVENT DRAGGING AND DOUBLE CLAIMING OF YOUR PRIZE FOR SECURITY REASONS.

REV. FRANK JACKSON.
HONDA CLAIMS AGENT.
Email: frank.[protected]@live.com

you are advised to fill the fund release form and send to the fiduciary agent of the Honda lottery awards Rev. Frank Jackson with the below email address (frank.[protected]@live.com)

FULL NAMES:_______________________________
SEX : ___________________________________
NATIONALITY: _______________________________
OCCUPATION:____________________
Age: _______________________________
COUNTRY OF RESIDENCE: ___________________
HOME ADDRESS: _____________________________
TEL NO: _____________________ MOBILE: ________
FAX NO: ______________________________________
TICKET NUMBER: _____________________________
AMOUNT WON: ________________________________
ALTERNATIVE E-MAIL ADDRESS: _____________________________
NEXT OF KIN OF BENEFICIARY IF ANY: ___________________

NOTICE: TO ALL WINNERS, an Oat of Affidavit has to be procured from a High court here in London through our accredited Attorney which the paying bank here in UK demands from all the winners before the will send you transfer modalities so our agent will issue you his contact immediately so that he will issue you the document which the bank demands for prize release immediately.

Do not reply to this mail, all correspondence must be sent to our claims officer, Rev. Frank Jackson, with along side with your reference, Batch and Serial numbers: reply to (frank.[protected]@live.com)

Best Regards,
Lloyd J. Robinson,
Honda Award Notification Officer.
C.E.O HONDA AWARD OFFICE.

Dear Sir/Madam,

I owned a Honda Active on cash purchase on 20th July 2011 from PGL Honda,
Bhubaneswar, Orissa the registration no OR 02BQ 9055.

1st Visit: 12th Aug. 2011
After 750 km, I went for it’s 1st servicing on 12th Aug. 2011, Please note
the attitude and approach of the service area staffs;

i) The customer care manager: She thinks that she is the part owner
of that show room and attitude is like those who are coming they are Tom,
Dick & Harry. No need to pay attention to them, they have come and they
will go like that.

ii) Mechanics: Many a mechanics are below 18 years old and they have
hardly any knowledge about the mechanism of the bike.

iii) Supervisor: Who is receiving the bike for servicing, throwing words which
can’t be told

iv) Supervisor: Who is supervising the work, doesn’t know how to speak to
the customers.

You will be surprised to know that my active was very good condition
before servicing, but after servicing when I ride it got totally different.
The below problem I faced...

a) Accelerator was jammed
b) Handle racer loose and sound on jerkins
c) Under body some un-even sound was coming out.
d) Less pick up

2nd Visit: 17th Aug. 2011
I went today to rectify it, after waiting for 20 minutes the service supervisor
came and took the key and given to mechanic for test ride.

Test ride took more than 25 minutes and covered 12 km, Just let me know
does a test ride took 25 minutes and 12km distance to know the above
minor defects even after I elaborated clearly.

The mechanic returned from the test ride, put it at parking, went inside
without speaking a single word to me as it has the same problem or not.

After 10 minutes an another mechanic came, turned to handle side to side,
didn’t understood anything.

He was also trying to go for a test ride, but I soughed by saying that call
the mechanic who has gone for it. You don’t know anything about the
problem so better don’t touch it.

I wait there for sometimes and left without any repair any repair.

I felt to understand, is this the policy by Honda to behave with customers
like this way, now I have decided to repair it on footpath instead of going
any of the show room.

It is my sincere request, kindly be concern about the after sale service,
please appoint company officials to look into it physically and secretly else
there is no result of making the world class product

i have purchased honda shine in november 2010.and now in july the self start was not working.so, i went to service sttation.the mechanic said we will charge the battery & see.next day he said the battery is defective and u give us the battery, so that i will send it to the company and get the battery replaced.but it will take more than 3 months time.i asked him how about riding the bike without lights, horn, self start.he was speechlless.now what should i do. on enquiry i found that the type make battery (Minda company)is not available in the market.
so, kindly guide us what to do.

I have purchased honda shine disk brake on 12.05.11 in sale certificate Chasis No.ME4JC36DDB8110733, Engine No. JC36E2332083 and T/R No.APO2 TQTR4751 valid from 12.05.11 to 10.06.11 when i went to RTO office for registraion RTO checked and found engine No JC36E 2332133 which was not tallied with sale/invoce certificate . Hence vehicle was not registered. I contact Shiva sai hond Anantapur to verify the engine No and sale certificate . He accepted mistake from show room and try to change in online, but no correct response from shiva sai honda showroom from last one month.

Please look in to the matter so that my vehicle to be registered as early as .

I purchased a Activa Scooter during May, 2011 from the dealer at Tinsukia, Assam in India named M/s Vishal Honda. During initial 2 to 3 days, the self starter worked. After that, self starter did not work. On complaining, the dealer stated that the batter was not sufficiently charged. Hence, after on month, on first servicing, I handed the scooter to dealer to check and recharge the battery. After 1st servicing, the problem remained the same.The dealer stated that due to power cut, the battery could not be charged fully. Hence, on 21.07.2011, I again handed the scooter to the dealer. On next day, the dealer stated that the battery was defective and will be replaced within a week. Hence, the dealer kept the battery and handed me the scooter. Now I have been using the scooter without battery and my horn does not work at all. Is it not a gross negligence/cheating by the dealer. The dealer delivered me a brand new scooter with a defective battery.

My father booked Honda Activa on 21st of December 2010 by paying Rs.1000/-, with the authorized dealer SHYMAS AUTOSALES at Alappuzha, Kerala. The vehicle was booked in his name (John Kuriakose). We were given a commitment of 6 months and told that they will deliver the vehicle by 21st of June 2011.
I have been constantly following up with the dealer regarding the vehicle and everytime I get a answer saying, you will surely get it soon.
Recently I came to know that another person who booked the vehicle after my booking date, got the vehicle. I got this information only because I know that guy personally. They took the balance payment of Rs: 56471/- on 8th of July 2011. Still we are waiting for the vehicle.
I would like the company to take strict action to make sure the dealings are happening without any partialities.
It Needless to say that the customer has faith in Honda's brand name and it is very disappointing to say that it may lose because of the bad responses from dealers.
I just would like to get my vehicle as soon as possible.
awaiting for response . Request you toget in touch with me on [protected]

Thanks,
Josy Kuriakose

i have asked for 2 rubber meter switch from 4 months at dealer but they are not giving any response and as no rubber switch no water entered in it and now it has become completely dead so please reply soon .
Customer name : Vikas P Jain
Vehicle Chassis No.ME4KC09AKA8025014
Dealer Code : MH310001
Customer Contact No. +91-[protected]

We purchased a Honda odyssey with 60, 000 miles on it for 13, 000 dollars in 2005. It is a 2000 model. We have spent over 3, 000 dollars in problems with the automatic doors. We started having problems with the transmission at 80, 000 miles after they had extended the warranty to 109, 000 miles because of so many problems with it. We were then instructed it was the engine mount and we fixed it. We have now been through this same thing 3 times. After fixing three engine mounts our car finally registered the transmission problem with a check engine light and now they are telling us we need a new transmission. Because it is so labor intensive to actually check the transmission it was easier for them to tell us that it was the engine mount instead of finding out the real cause for a hard shift. Since they have put us off for so long they are now telling us it is out of warranty and they can do nothing for us. We have now paid for this car twice and Honda is not willing to help us out. We were treated very poorly and after an entire month while they were "reviewing" our case they tell us we shouldn't have bought a used Honda. They will not stand by their cars, they will not treat you with respect and they will not listen to your situation. I will never buy a Honda again. We have now had to get a new catalytic converter, a new transmission, 3 engine mounts and 3, 000 dollars in door motor parts. This is not the make or the model for you or anyone! I would never wish this mess of a car on anyone!

i want to tell that i booked activa on 24th june 2011, and they told us to come on 1st july 2011, Today we go to buy activa and they tell us to come on monday on 4 july.and on BOOKING FORM the TOTAL PRICE is RS.44, 766.00, and with accessories they tell us the price RS.56, 200.00 and we want the color grey they tell that if u want the color grey of activa then you have to pay RS. 1000 more for exchange of color .They tell YOU can buy white color but we want grey.THE price of centre lock of activa is RS.600 from the market but they tell that the price of centre lock is RS.1700.Now tell us what is the exact rate of activa.and also tell me the whole procedure about activa.that how can i get activa on exact rate.i am a govt.employee, tell me the procedure to buy activa.
we booked activa in MRZ MOTORS AMRITSAR G.T.ROAD, RAM TALAI, AMRITSAR, PUNJAB
I shall be thankful to you .

BUYERS BEWARE! I leased a 2011 Honda odyssey in April of this year. Brand new. The handsfree link (Bluetooth for your phone thru vehicle's sound system), I discovered after less than 24 hours, is incompatible with my iPhone 4. This was not disclosed to me at the time of sale. Honda claims that they have the incompatibility disclosed on their website but I couldn't find it (even when I was specifically looking after the fact!). They have a spreadsheet that states that all the iPhones (3, 3GS, and 4, both w verizon and AT&T) are incompatible with honda's handsfree link in some way or another, so clearly they were aware of the problem. The sad thing is they don't have a fix for it. Also, the Bluetooth audio is incompatible! How is it that Honda is selling all of these technological features in their cars that don't work! And w apple products! I suggest honda take care of this issue or they will lose all apple customers BC apple customers like me, love their iPhones more than they love their hondas! Honda has certainly lost my family as a customer!