Hong Leong Bank
Reviews and Complaints

Hong Leong Bank Betong, Sarawak have a Unsatisfactory service to me. For example, I am so buzy at the morning so I go to made the bank account in the afternoon, but their customer service said that they have not open the account in the afternoon, they just open the account at morning. So one day I go there at morning at Monday, then they say they have not open the account at Monday, I am so mad! From my house go to Hong Leong Bank Betong take about 30 minutes. I hope that the service will improve so can let us to get a better service. Thank you.

I have already settled my credit card due to Hong Leong Bank last April 2017,

Why am I receiving letter from Hong Leong Bank again this March 2018 stating I own about 25k payment.

Please clarify and please send me all details on the reason I own for such payment.

You can email me at [protected]@gmail.com

Thank you,

Best regards
Jeeven

S so many complaints, I wishes hong leong's management will take action on this matter. I agree that what's celine wrote in this board. That hawker (rojak) are very dirty. The fruits throw everywhere. His customer q infront and blocked the lobby. That area very hard to get a parking lot n traffic jam. Unsuitable for this kind of business. The rojak are not ready pack. So many times I am going to hong leong and I found that some people are waiting inside the car (waiting for rojak) even parking lot are empty but. They still double park and blocked the parking lot. I feel. Disapointed that hong leong'management didn't take any action and just ignore customer complaints.

the branch at kota kemuning are really hard to find a parking place, and i dont understand why the management will allow the hawker selling ROJAK infront of the bank, the rojak customer always blocked our car when we hurry to get the car, and sometime we walk in front of the bank, the floor are wet, and sometime the hawker play the muzic with high volume.never respect to others people, wish hong leong management will take action on this matter, as my advice there is unsuitable for this kind of business cos their customer always sit inside the car amd wait for rojak n but our car going out when in hurry.hope management will solving this, tq.

NUR SHAFIQAH PEK ABDULLAH

ACCOUNT NO. [protected]

Pretended to be one staff of a enternational courier and asking for Charging clearance Fee Rm 2, 000
after bank in the service unavailable with this phone number [protected].
If anyone can help and trace about this name please be aware Im one of the victim, that happen only yesterday January 16, 2018.
Thanks, and hope you can help to find the location.

I am very disappointed & irritated with your staff in collection centre, i was requested to make a call to 03-[protected] from your branch about 12.20pm today just to confirm the outstanding balance. A malay girl accepted my call and the way she talked to me was very rude and less than honest. I was not even finish my sentence of question and she hang up my call to end the conversation.

Please forward this massage to the manger in charge,
I'm very disappointed my card been blocked. I have two credit card one of debit others credit card and it's for some reason now my card been blocked the reason I fail to make Payment for that debit card as staff told me today 4:35 pm. I did call to card centre before as Malay girl did said that this two credit card (LINK together ) so I make payment as $900 on the 21/12 and another payment was done on $2600 on the 27/12 so why my card been blocked . please consult the concerned staff do not give wrong information to the customer. It's Leeds to get big trouble I need to apply leave take time going to bank and explain. Please highlight this issue to management and provide to me Better service standards as I'm working service sector too...

Duty Manager
Yogenthiran
[protected]@gmail.com

I used your ATM as usual at terminal A139 at your Seapark branch to withdraw 1, 000/- for my eye surgery.

The machine gave me a receipt,
subtracted the amount from my account,
but did not give me the cash!

You can check the security camera to verify this was what happened.
I have filled a form with the branch to complain but I hope this will get to you sooner.

I am going to Assunta for an operation on the 11th of January and I need my money for that.

The transaction sequence is 247416
Date of transaction : 26th December 2017.
Time: 15:11 pm

Tel No. ( hse) : 03-[protected]

Call me soon for other particulars.

I am very irritated with hong leong customer service, I get calls from 03-[protected] or 03-[protected]. But, when i answer the call, the caller puts down the phone. Then i get a second call, and there is machine automated speech in chinese and the phone goes dead again. These calls came in today at 14:33 and 14:40 . This is not the first time i'm getting these calls.

The customer service should be aware that customers are not always free to be attending to calls like this. Please call if you genuinely need to speak to customer and not making miss calls.

11/30/2017

Loan Department
Hong Lyon bank
#28, Samdech Pan Avenue(St.214), Sangkat Boeung Raing,
Khan Daun Penh, Phnom Penh
Head office, Cambodia

Re: Refinance loan constructive feedback
To Whom It May Concern:
It was with great displeasure that I received an Adverse Action Notice in response to my application for a Refinance loan from your institution.
In regarding to the conditions included long evaluation and submitted from Loan Proposal Officer such as my financial ability, record and report, house evaluation value from real estate agency, Cambodia Credit Bureau (CBC) report, etc are fine and acceptable. However, after physical visited from Loan Approval Officer seems unhappy to client and immediately 100% declined without acceptable reason. The notice was not wholly unexpected and disappointed as I was hoping. The said the bank job is professional but the activity is not following the said.
I am hopeful that this constructive feedback could bring an attention to the management in order to avoiding lost confident to other client.
Sincerely yours

I felt terrible with all the staff in this branch, i went to there for opening a new saving account. After i filled up all the form, and the staff ask me to wait at my seat. I've been waiting there for 2 hrs just want to proceed a new account. I've keep asking, but they just let me waiting and i didnt see anyone of them do proceed my form. Im the customer of hong leong bank but im very dissapointed with this kind of service.

We want to complaint that on Thursday 16 / 11 our Admin Manager Mr.Teo bring the letter to BPH Branch, he pass the letter to counter Ms.Choo and after Ms.Choo receive the letter and call our Boss said that can't print out the Bank statements and she without inform that the letter will swap away. Now we want back the letter and she said already swap away, please give us a good reason why without the information just swap away our letter.

i buy item at lazada but that item already cancel, and why i check from mobile hlb connect apps it show me like example: my balance is RM300 but the item is RM50 and my item already cancel but it show me i only can use RM250. how to fix back this problem?i already report to lazada and they only tell me *Payment not captured for the order. please pay attention on my case plz thank you.
Order #[protected]
[protected]@gmail.com
the item is Rm41.90

Our account No is : [protected] (Zhizun Global Enterprise)
Terminal Id : 1. [protected] 2 .[protected] - has been returned on 14 Aug 2017
Termination Merchant Account Number 0488 - has been terminated effective 11 Aug 2017.
Balance Rental of Terminal settled on 28/07/17 amounting RM593.60 via counter at HLBB Branch Connaught.
Refund Amount : RM600.00( RM300 X 2 UNITS TERMINAL)
The problem we encounter now is, it has been 3 months since we request for deposit refund yet we still haven't receive our refund.We also didn't get any feed backs to our emails on refund progress.Please bring my complaint to a consideration because we are in the process of closing of current account.Please come back to us the soonest.Thank You!

Dear sir.

Please help me to cancell this person account and transfer sum amount at rm860.00 to my maybnk account back as he did a scam loan by taken people money to his personal acct. He was offering me a lowers rate for personal loan under hong leong bank. But to proceed with approval rm50k he want me to transfer rm860.00 for a agreement and lawyers fees.
After transfer till today he didnt call pickup or messge to contact me. Please assist me as I already make a police report about this issue and they ask me to make a complaint direct to you for further action.
HONG LEONG BANK:
[protected]
— HENG BOON NGEE
This is his detail and slip bank attached for your reference.

Disappointed and regretted that I open company acc [protected] Hong Leong Bank.
I walking in to the taman segar hongleong just wanted to know how to use for ‘‘company internet banking''.
The counter is pushing me to call the call centre? I been asking for helping to giving a good information and coaching, is that hong leong got no Customer services at all? And the bank staff Duno the product well?

To Hong Leong Bank,
I was very disappointed from your staff who called me regarding credit card promotion. I received the call from 03 [protected] about 11.18 am today (10/11/17).
Your staff who talked to me was very rude and mean. When she wants to give brief description about the product I gently say No to her. But, she keep on talking to me and I told her that I don't have to listen to the product description since I am not interested. She just hang the phone to show how rude she is. I hope action will be taken to your staff who was very rude. Thanking in advance.

I received a call this morng by a girl named Azura from hongleong service call.. she called to confirm my termination.. i told her i want to cancel right now because i dont want to use that card anymore.. i made my statement very clear already BUT she refused to help me to cancel.. she said something regarding to thr card activation and reserve for what i dont know and her voice so low that i cant hear her.. She even asked me to call back after 1 year only then can fully cancel.. do you think i can still remember to call back after one year? Ridiculous! And her explanation was so confusing, she cant answer my questions well.. i hope this is nothing to do with hongleong trainers qualities.. pls find a experinces caller for hongleong service call.. this will affect directly to your company image.. TQ for your considerstion!

This incident happened about a year ago, sometime in july 2016. We are a law firm in mid valley and our firm's name was [removed], now known as [removed]. We are instructed by our client to prepare a sale and ourchase agreement and they require bank financing to purchase the property. We referred the client to hong leong bank in mid valley. Client, mr [removed] has told cindy (Ms cheong) that he will be appointing our firm to handle the loan documentation and we have also on several occasions verbally reminded cindy about this. To our suprise, when the loan was approved, the case was assigned to another law firm. Client did ask cindy why our firm was not appointed and we were told by client that according to cindy:-
A) the loan will only be approved if the documents are handled by the lawyer chosen by her;
B) that our client cant handle the loan, we can only do the snp;
C) that client must sign the loan documents on the same day failing which bank's offer will lapse.

I did call cindy and confronted her on this issue. She denied all responsibilities and said that nothing much could be done since borrower signed the loan documents. I have also spoken to the manager at that time but he did not take our complaint seriously and did not respond since. We were dissatisfied with hong leong and we closed all our client accounts within 2 months from the incident.

I decided to report this issue today as I think that as the law industry has became more and more competitive, more borrowers may fall victim to this: not being able to choose the lawyers from hlbb panel and are misled as to the bank's offer. Bank's officer should not be misleading the borrowers on how the appointment of lawyers will affect the bank's offer.

I am prepared to meet your officer to facilitate the investigation of this matter. Pls also call mr kok to verify what I have said above.

Attached an email from cindy for your reference. Unfortunately nothing much was recorded in writing.

[removed]
[removed]

Dear hong leong bank.. i'm Azizah.. this morning i was about to change money only its not the first the time this happen & i'm really disatisfied with the the service at hong leong bank alam mesra branch.. Firstly i asked the staff at the front table what number number should i take if i want to change coins.. they said number 5, then i arrived at the counter she said i take the wrong number & said i shoud take number 1.. then.. i take the number again lady at the cashier counter is not polite then said to me i should not take number just go to counter 5.. i'm really dissapointed.. please fix it.. really need your help on this..