Menu
For Business Write a review File a complaint
Hostess Brands Customer Service Phone, Email, Contacts

Hostess Brands
Reviews and Complaints

www.hostesscakes.com

Learn how the rating is calculated

1.0 809 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hostess Brands Complaints 809

ComplaintsBoard
L
11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands not fresh

I usually pay 1.99. Per package. Last night I paid 3.99. At a gas station in Munising. MI. Bit the real problem was way I paid so much for stale donuts. I buy one package per day. So when I opened this package up to eat some. They were stale. It was a 10.75 0z package. Barcode is 8. 88109. 15002. 0. L:G [protected] 119x 14:59 D3 this is the only snack I eat on my way to and from work. I would like it very much if you can somehow let these businesses know that they take any out dated items off the shelves. I don't know why this package was stale but it was. This was the first time it's happened to me.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
D
11:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands donettes crunch 6 pack

Just purchased these and the wrapper is unopened but there are only 5 doughnuts instead of 6 ? Date June 20, 2019 @ 745pm I paid $2.59 for this pack purchase 2 other packs at the same time from the same location and didn't even realize the difference until I got home this is a big problem since I paid the price I did for each pack . I would like my money refunded or a new pack

Read full review of Hostess Brands
View 0 more photos
Update by Debra Alvarez
Jun 20, 2019 11:37 pm EDT

More photos

Hide full review
ComplaintsBoard
R
10:19 pm EDT

Hostess Brands chocolate zinger /walmart

So I'm complaining about this zinger that my wife bought at our local Walmart. So we hope in the car with this little treat and gave me a bit, my taste buds automatically said I'm eating a sponge . I tell my wife that does not taste good check the date on it, sHe replies it's from September 2018. We are in 2019 I started to feel sick a little from my stomach. So I went back to the cashier and spoke to a manger but they didn't even say sorry just a quick here is your money back that's all .

People check the dates

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
K
2:29 pm EDT

Hostess Brands hohos

I bought a individual package of HoHos for the first time in years (F [protected] L:2 353 x 10:54) they were so dry and gritty. The sugar had crystallized and the chocolate coating was dry and flaky. I bought this item at Schnucks in Evansville, IN 6/20/19. Your packaging states improved chocolate flavor, this is not true. They are in the trash, and that is where they need to be, the recipe needs to go back to the old Hostess recipes, stop cutting corners.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
M
3:15 pm EDT

Hostess Brands birthday cupcake

Today 6/19/19. I was at work and i thought to myself mmm... I want to have a little treat. So i pulled out my 190 calorie snack with like a million grams of carbs (i'm trying to lower my carbs but not get on keto) and i open it up and i take a big bite and i'm all like yeahhhh i love being a dirty cheater. But much to my cheating [censored] surprise there was no cream! so i was like well maybe there is some but it's all at the end... There wasn't! so get it together because now i don't know how many carbs/calories i just consumed. And i will possibly have to go home and check the rest of them. So thanks for making have to eat a whole box of cupcakes.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
H
12:40 pm EDT

Hostess Brands hostess peanut butter ding dongs

I bought a pack of peanut butter ding songs at the Big Lots store in Northport AL on Sat June 15, 2019.

Information on the box is:

Best by June 22 2019
G [protected]:15

First couple were fine. However the next one tasted like it had been laced with a chemical or possibly poisoning. I immediately spit it out and rinsed and drank tons of water to try and flush anything, but I also made a detailed note in my planner stating the above in case something happened to me.

I refuse to touch all four of the boxes of hostess brand snack cakes we'd purchased for fear they may all have some sort of contamination and wanted to report it in case anyone else gets sick.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
H
1:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought a box of 10 individually wrapped Hostess Ding Dongs yesterday at the Dollar General store in Britt, Iowa, only to find one of them in the box was cut off about halfway through when they packed it. As you can see from the photos, the package is still sealed and there is cake & frosting in the seal. What can be done about this? This is not the first time this has happened and these aren't that cheap.

View 0 more photos
Read full review of Hostess Brands
ComplaintsBoard
C
1:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands White fudge ding dongs

I bought a 10 pk box of White Fudge Ding Dongs today. I was excited to try them because I love white chocolate. I was very disappointed!
When I opened a package a lot of the white fudge had dropped off and there was so little white topping you could see right through it. It was not hard like the darker chocolate coating. The cake was soft and tasted more like a twinkie since it had so little white fudge on it.
Date of purchase : 6/16/19
Cost : $2.50 plus tax
I'm not sure what code you want : Product Code 8 88109 11197 7
Code on front of box G 0515 24000 135 Best by: July 29, 2019
I'd like a refund or a Hostess coupon. Thank you
Christine Casaceli
3241 Pintail View
Walworth, NY 14568

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
N
9:36 pm EDT

Hostess Brands hostess ho hos

On June 12th, 2019 my husband purchased two Hostess HO HOs.
Size 3 ounce
one of the UPCs is [protected]
My husband threw away his wrapper, you will understand why in the explanation below.
We opened the product and then noticed that all 3 small rolls in the package were a little crushed. We were unphased by this, things happen.
When trying to retrieve the product out all of the chocolate covering the rolls crumbled into very small pieces.
The product was not fresh, as we usually receive when purchasing.
The Best By date is July 20, 2019.
I am not generally one to complain but there is a glitch in your system somewhere.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
R
6:44 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The product is great but I purchased a box that was supposed to have eight (8) Twinkies and one of the packages was empty. It is actually a bit funny that when packing the product one little package didn't get a Twinkie inside but still managed to be put in the box. I just thought you might want to know so that if you inspect these boxes before they go out...

Read full review of Hostess Brands
ComplaintsBoard
T
12:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands berry n cheese / mold and dry

As always on my way home i stopped to get gas, going inside i pick out a snack to have before heading home to eat dinner. Finally sitting in my car waiting for my gas tank to fill up i took a bite out of the pastry i just bought from inside. With just one bite it was dry and just didn't taste right, thinking it was just me i took another bite and it just got even worse.

Looking at the whole pastry i noticed it had mold on the bottom of it, after going inside and telling the cashier what i saw he calls his manager over who apologizes and offers to give me a refund, i told him i did not want a refund but where i can go to make a complaint if a kid ate this they would have gotten sick to there stomach.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
D
12:21 am EDT

Hostess Brands mermaid cupcakes

My 6 year old daughter got a cake from the box and opened it. Upon taking one or two bites she brought me what she thought was a piece of glass and said it came off the bottom of the cake! When her father and I inspected it we found that it was in fact a sharp shard of plastic. It was on the bottom of the cake when she peeled off the cardboard! If she had swallowed that it could have seriously hurt her!

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
D
12:00 pm EDT

Hostess Brands devil's food zingers

Today, 6-11-2019 I purchased 2 packages of devils food Zingers. when going to open one all 3 of the cakes were molded. As you know Zingers are not cheap and I always buy multiple. Thats how much I love them. And to find this is very disappointing. I have included pictures of the cakes themselves and the best pictures I could get of the codes on the front of the package. Dont even want to open the other package. And just incase you are unable to read the code it is... L: G [protected] X 14:47 A and just so you know the code of the second package is L: G [protected] x 07:10 B

And on another note, when I was trying to go to your webb address provided on the packages there is no @ in it so was unable to send an email from my phone

To repair this horrible tragic mishap you can send me a case of FRESH devils food Zingers. I live in Texas so please remember that these cakes melt very easlily.

Deb Blanchard
9959 W FM 93
Belton, Tx 76513

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
M
5:53 pm EDT

Hostess Brands snowballs

I got a box of 6 snow balls only 2 had cream in the center. The information on the box is Jul 10 2019 G [protected] 116 18:24 L11. They were ok but the missing creamy center was a shock. I'm been eating snowballs for as long as I could recall. And this has never happened. I'm hoping this was the only time this well happen. They were ok but if the cream center ends. I will not be getting any more. Hopefully the lack of control in your productions will be taking care of.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
J
11:58 am EDT

Hostess Brands glazed blueberry jumbo donettes

Bought these two days ago, they are out of date and taste sour. The best by date says May 27 2019 if I'm reading it correctly. Not happy at all. I'm sure no one will ever see this, but I will post this anyway. I shop at a very like grocery store, that we visit several times weekly. Not sure who you have Wookieepedia the route that delivers to the grocery store. Apparently they a not keeping a close eye on expiration dates. Next time I will double check expiration dates before purchasing. Thank you.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
D
8:10 pm EDT

Hostess Brands had to throw the hard donuts in the garbage.

This is the 2nd time we got a bag (9.5 oz) of HARD Hostess Donettes crunch mini donuts. It wouldn't be so bad if you dunk them in coffee but I don't like coffee so that didn't help matters. We have bought these at different times and different places so it's not happening at just one place. The last bag we bought was at Kwik Trip in Red Wing, MN. I think you should look into this matter.
We live in Onalaska, WI so we're not going to drive all the way back Red Wing, MN to return it, and we really like the donuts WHEN ... THERE MOIST.
The code number on the package is [protected].
The (use before) date was July 19th and we bought them on June 6th.
There's also another number on the bag and it is G [protected]:04
Thank you.
Delane A. Pierzina
Email address is [protected]@gmail.com

Read full review of Hostess Brands
Update by Delane Pierzina
Jun 07, 2019 8:12 pm EDT

Donuts are really good BUT we have had 2 bags that were hard.

Hide full review
ComplaintsBoard
B
7:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands hostess zingers

I purchased a Raspberry Zinger from my local Walmart located in Lithonia, GA 30038. I opened up my favorite snack and to my dismay I found out there was mold in my cake. It has a fresh sale date of 6/25/2019 I made my purchase today 6/05/2019. Because of the size of purchase I didn't feel like wasting gas to return to the store. Being that it has a good Best by date on it. I feel that Hostess should be aware of the bad product I received.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
M
11:19 pm EDT

Hostess Brands hostess classic wheat bread

I purchased a loaf of bread today and got about half way thru the loaf of bread and realized it was moldy. I'm deathly allergic to penicillin so luckily I didn't consume any of it but my 3 kids were eating it. The date on the package says use by June 26th . I've tried returning the bread to the store I had purchased it from but they said there's nothing they can do about it and that I need to contact the company. So I'm hoping you will be able to resolve the issue. Thank you in advance

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
T
3:22 pm EDT

Hostess Brands hostess bakery petites

Just bought a package of hostess bakery petites from walmart today in springfield ohio today june 1 2019, ate one noticed it tasted funny looked in bag and ones at bottom were mushy and molded. There were some in bag that were melted like they had got hot but had just taken them out of the store, also the best by date said. March 2 2019. I took pictures i can send you if needed.

Read full review of Hostess Brands
View 0 more photos
Update by Trefz
Jun 01, 2019 3:28 pm EDT

Just bought a bag of hostess bakery petites at the walmart in springfield ohio today june 1 2019. Opened bag when got to car ate one and it tasted funny looked in bag and ones at the bottom looked like they were melted but we had just got them and they were molded as well. The date on back read march 02 2019 as well. It tasted awful and made me feel sick.the ones in the picture are supposed to be double chocolate.

Hide full review
ComplaintsBoard
M
10:08 pm EDT

Hostess Brands hostess classic white bread

I purchased a loaf of bread for an outrageous price at the Aberdeen Washington Rite-aid on Thursday May 30th to make French dip sandwiches for dinner. When I got home I made a sandwich, the bread has a horrible plastic taste and smell to it. I had my husband take a bite of it, he agreed, the bread tasted terrible. The date on the package says it is good until JUN 26 19. My guess is this may have something to do with the taste, probably some kind of additive making it last longer, that gives it the plastic taste, since when does bread last for almost a month on the shelf?!?! After eating two bites my tongue started feeling numb and tingly, and there is a horrible taste I cannot get out of my mouth. I am very disgusted with your product.

Read full review of Hostess Brands
View 0 more photos
Hide full review

Hostess Brands Reviews 0

Looks like Hostess Brands has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Hostess Brands, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Donettes was posted on Nov 19, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 809 reviews. Hostess Brands has resolved 6 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.5
12 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
    Click up if you have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number
    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
    Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number
    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.