HotelBeds USA
Reviews and Complaints

We booked a package vacation through Suncountryvacations.com who uses Hotel Beds as a vendor. We had to cancel our vacation due to covid. My husband and I booked our honeymoon to New York through suncountryvacations.com. I usually use a travel agent, but since I was using rewards points, I needed to do the booking myself. I started contacting Sun Country in April about canceling or re-booking my scheduled vacation because of the pandemic. It took 4 phone calls to Sun Country to finally find out I actually booked through Hotel Beds based out of Florida. I had absolutely no idea that Sun Country used outside vendors for booking hotels, otherwise I would have booked that part of my trip separately. Hotel Beds has horrible horrible reviews and I never would have used their service to begin with! Past customers (94% of them) rate Hotel Beds a 1 star...yes 94% thought they were scammers. Hotel Beds also has several complaints on the Complaintsboard.com...stating the same thing, that they are a scam company, that they take your money without using their services, that they say they will issue a refund but don't, etc. I called Hotel Beds many times to only be put through a looping message and then eventually hung up on. I called our hotel directly twice and they could not help me because I did not book through them. I called Sun Country several more times (6 to be exact) asking for assistance. I am still out 392 rewards points and $1017.14 (a total of $1408.78) because of Hotel Beds. Yes...$1408.78 for a hotel room that we spent zero seconds at. I am sure that Hotel Beds is not out any money and made a huge profit on my booking. Hotel Beds is an awful awful company! I have spent several several hours trying to get some sort of credit or re-booking opportunity. Please please please help me get something back. Hotel beds will not take my phone calls and there is no where to email anyone. I think Hotel Beds owes my husband and me something. This was for our honeymoon. We did not want to cancel, but the New York Governor put Minnesota on the quarantine list. We would of had to stay in our hotel room all 5 of our days because the quarantine was for 14 days. We just want to re-book for next summer. This is sooooooooo unfair and disheartening! Please help us...Hotel Beds please do what is right! --

Won't refund our hotel $ even though we are still in a pandemic and our passports didn't come in time for our trip. We searched for a month to celebrate my 50th birthday since I've never really gone anywhere. We found a trip package to Aruba thru***(trip #***) I've never used anything online to book a trip-but this looked like an amazing deal/place. Little did we know that a pandemic would shut the world down after booking. We had to gather all paperwork to apply for passports-where all local facilities were closed to getting birth certificates,etc. When we could finally gather all our papers and get to our passport appointment-we were told it was indefinitely closing to doing all applications. We proceeded to send it out & hope for the best. I called*** and told them what happens if they don't come in & they said to call the week before to cancel & get a refund for the trip. I called on 8/8 and cancelled our trip since we still hadn't received our passports & it was super close to our date(leaving 8/14)but we would still need covid tests and insurance to go to Aruba. The airline refunded their portion no problem. They contacted the hotel(which I thought was the Aruba one-but found out from Aruba it was hotelbeds & they didn't cancel it). I waited 2 weeks for the refund & contacted*** to see what happens as they said I was all set. They replied " hotelbeds said no because we booked a no refundable trip just before covid." I told them-" how could we predict a worldwide pandemic & things shutting dow?". There was almost 2 million waiting for passports & ours still didn't get here. I've tried several #'s I found online, only to be out of service, or no answer after selecting #. We worked all year to save for my trip-$1700 is a lot to not get back from them. I have sent an email with my phone #, and no response. My sister found out just before our trip she is battling stage 2/3 cancer and we need that money to help pay her bills and take care of her children while she is in treatments before her major surgery. I will never book another trip online since this has been such a big hassle to get our $ back through this whole pandemic. I just want our hotel portion back since they never cancelled it with the Aruba hotel. The Aruba hotel told me it was still active when I contacted them after our stated dates above.