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Useless beyond belief. Rude staff. Management behind a wall of clueless drones who refuse to allow me to make a complaint without writing an email to head office. Appalling service. Elderly delivery driver out on his own with no assistance or equipment to manage stairs. Apparently, because I didn't call a number at the bottom of an email to tell them there are stairs they had to take my appliance away, despite me offering to help, and offering the option of leaving it in the lobby. Then the driver made false allegations of me threatening him, so he didn't have to bring it back. They send dozens of texts and emails constantly in the lead up to your delivery slot, and only one of them even mentions stairs.
Why, if you cannot staff your delivery vans appropriately for delivering white goods, is the message about stairs not put at the very top of the delivery form? Why hide it at the bottom of an email? I have wasted a day waiting for this, and have to cancel my gas installation. All I got from Hotpoint was a phone call investigating my "threatening behaviour". I've spent £400 here, absolutely no mention of what my options are now. Just left without my appliance or money. They have to investigate before sending another driver, and it's my word against his...
Disgusted.
Desired outcome: My oven delivered to my flat, by 2 people with good fitness. An appologywould be nice.
I sympathise with you fully. I have had two pre booked visits by the same engineer to do repairs to my dual fuel (LPG/Electric) stand alone oven. Both times they’ve sent the same engineer who arrives and tells me he can’t work on LPG because he’s not qualified. I might add he turns up in a brand new fully liveried ‘Hotpoint’ van, he wears a fleece top with the name ‘Whirlpool’ emblazoned on the back. Booking the repair in takes a long time on the phone and my wife says the young female she spoke to had an attitude. Like you I gave up a whole morning on both occasions waiting for the engineer to arrive and received plenty of texts and emails beforehand confirming the booking. This engineer was rude and hostile and at the point of me expressing my frustration he immediately accused me of being unreasonable, walked out of my kitchen, got in his van and stormed off in a huff and I have not heard a thing from Hotpoint since and this happened yesterday. My 18 months old cooker still hasn’t been repaired and I’ve given up trying as it is a waste of my life dealing with Hotpoint. I have cancelled the extended warranty cover we took out at time of purchase at cost of £3.29 per month with Domestic and General and am in the throes of buying another new cooker to replace this pile of cr*p Hotpoint dual fuel cooker. I will never ever buy anything again that is linked to Hotpoint, Whirlpool and I will not ever bother with extended warranties with D&G cover. I might add that each booking requires the serial number of the appliance and my wife specifically told the bookings girl that the hob was LPG so the engineer knew what he was coming out to. Absolute stress dealing with Hotpoint and I’d rather get rid of this £500 18 month old cooker and start again with a different brand than go through any more of this BS.