Hotpoint
Reviews and Complaints

I bought this washing machine in may 2017. After 2 weeks I had to call out the repair technician... He showed me how to remove the front panel, remove the filter and the sock which was stuck in the filter (as none of this is mentioned in the user manual). I suggested that this is a design flaw and I had been sold a faulty machine. He said no, its just that the gap is now bigger between the drum and the other part and that I should put all small things in to little bags... This sounded alien to me (again, nothing about this is mentioned in the user manual)... I had a previous hotpoint washing machine for 12 years and never once had to call anyone out. I called to complain and was sure that it would be confirmed to be a faulty machine but no... Not sure why I accepted this, in hindsight I should have brought it back to the shop and demanded a refund. I have had approx 18 months of sorting all my washing into small bags (with small children is a lot of small things!), yet once a month or so I find myself on my knees in the utility room, draining out the water, mopping up with towels to retrieve a rogue sock which has escaped my inspection. This weekend I got the same flashing light and when I drained out the water, there was nothing blocking the filter... I called to arrange a callout and was told it would be €125 charge as I was outside the 12 month warranty. I mentioned that the machine has been faulty since day one... She was able to look up my details, could see that I called to complain and was told "tough luck"... And as I only called them out once in the first 12 months it must have been working fine! I looked up my current issue on youtube where some useful people suggested that it might need a new pressure switch. I called hotpoint again as they said I am covered for 10 years for parts. She said sure I can send you a new pressure switch, for €47... I said I thought parts were covered, she said only as part of a callout! The part that I will now be ordering online and fitting myself seems to be very common on this machine; so just a faulty model fullstop. And of course the parts are 'free' when your callout charge is €125! This is also a false claim and this company should be reprimanded for selling faulty goods.

I was supplied a hotpoint fridge freezer under my d&g insurance in february this year. The new fridge freezer broke down in august and was repaired .It then broke down again in september, the repair man came on the 1st october and declared it not repair able.
When i phoned hotpoint i was told i could have another one the same as they were in stock and someone would call later that day or the next day.
No call, i called them and was told that they do not have any of that one after all.
I was told that it would be a collect and refund as they did not have any similar or the same spec as mine and to wait for a call from them which i did ... No call
so almost three weeks later i still have no fridge and they have said i cannot have a refund as i had the fridge through an insurance claim.
Hotpoint say they do not have any in stock that meet my requirements and they do not expect any in stock for the foreseeable future. Their attitude is less than ideal and i will be taking this complaint as far as i possibly can . I feel that i am being victimized just because i had the appliance from an insurance claim. I have thrown away so much food from the two breakdowns i am so angry . I would not recommend this company to any one .

I have never been so discouraged in all my life. I am a single person taking care of my handicap sister so money is tight. I bought this washer 4 yrs ago and this past week the drum fell half off and started burning im glad I was home. so when you spend money you wouls hope the machine would last. I had to buy a new machine and new dryer last week I hope that is all because I am gonna end up in the poor house. If need be I can try and send you the info on the machine I am just overworked right now and fed up .. I hope to hear from you soon ty stephanie email is [protected]@outlook.com

Dear Sir /Madam

I purchased on line the above hob on the 29th May via Homebase internet service.
It was duly delivered around the 14th June as I was having a kitchen installed at the time which was completed on the 22nd June.
The hob was used twice and the I started having technical problems. The child lock came on and would not come off.
I called your helpline on the 3rd July who tried to assist to no avail.
So I repair man was sent to my address on the 5th July who advised there was a fault and new circuit had to be ordered. I would not be entitled to a new hob because even though I have a 12 month guarantee to receive a new hob the appliance would need to be at fault within 30 days! Considering it was not fitted to the later part of June I think this is totally unfair.
I rang the customer services department and was told I quote they may receive the part on the 20th July !

This has cause a great deal of inconvenience as a use a hob in my day today cooking.
I have always purchased hotpoint products please not I have recently purchased a oven, hood and washing machine.
Quite frankly I am rather loathed to purchase products from you or recommend your name in the future.

If you could please look into this at a matter of urgency!

I am nearing 80 years old and do not need the stress!

Yours faithfully

Shirley Indick

Purchased one year ago. I just paid to have the indicator replaced because when I turned the dial nothing happened. Clothes did not get dried. I had to get a repair man and he ordered a new dial. now the dial turns and no heat. The clothes do not getting dry. They are hanging in the basement. I have a new washer that I am not happy with either, but right now it does wash

I bought a new hotpoint washer about 2 years ago. Used it for a month, put it in storage. When i recently moved it to my new residence. I noticed shirt sleeves getting caught in the agitator. My wife had 3 blouses damaged, 2 beyond repair. I recently changed the agitator. First load, 1 dhirt sleeve caught in agitator.
I can't believe you make a product that does this. Is there a correction for this problem?
Please advise. Rev. Richard F. HHandy
296 Center Ave NW
Graysville, AL 35073
[protected]
[protected]@yahoo.com

Thirteen months ago I purchased a Hotpoint Ultima s line washing machine.It has developed a fault what appears to be according to the internet sites a faulty pressure switch.I have had Hotpoint washers and driers all my married life for 40 years and never had cause to complain, but I am really upset and disappointed that a virtually new and little used machine, can pack up so soon.Not a very good advert for Hotpoint .We do not see why we should be paying for repairs, on a relatively new machine.We await your reply s/ n [protected] [protected].

I purchased a replacement tumble drier from Hotpoint on 18th March 2017. Now at the beginning of June, it has stopped working. I called the Helpline today 7th June & they have arranged for an engineer to come out BUT they kept me on the line for a long time tying to sell me other products and additional product insurance. They were very aggressively asking me to buy additional product insurance so that, they said I would not be liable to pay a big bill for the repair. As the appliance is less than 3 months old, I do not expect to receive a big bill for repairs. If I do, I will definitely not be purchasing another Hotpoint appliance.

I had a massive flood in my kitchen just after Christmas from my indisett washing machine which I purchased June 2016 so it is 6 months old, . I called an engineer out, he came on the 3rd of Jan, the first words were do you have the extended guarantee, to which I replied no, but its still under the 12 months guarantee, from then on I may have well have been talking gibberish they obviously didn't want to know.
The engineer checked my washing machine and told me that a bolt that is supposed to be on the machine for transporting was broken off, and the water from spinning had gone through the hole and come in contact with the circuit board, so I needed a new drum and circuit board which he ordered straight away, I asked how long it would be to come and he said I may have a reply straight away but if not you will be called with a date. He also said that he had ordered a drum for a customer that morning and she was having it fitted in 2 days, but she had extended 'guarantee' .
I didn't have a call for 2 days so I called them, I was told the items would not be with them until the 20th Jan! Now bear in mind I have a family and my 10 year old is autistic so I get a lot of washing, this was not acceptable, I have had to rely on neighbours and friends to help with my washing which is also not acceptable.
Today 23rd of Jan 2017 I rang Hotpoint again, at first they said I hadn't got an account with them but on further checking and persistence they found me and told me that the parts I needed still hadn't arrived and that I would have to wait the full 28 days and if I still hadn't had them to ring them back and they would put a 'fast track' on them! not acceptable! I am so angry at the moment with this firm I will not be having any more Hotpoint Indisett appliances ever and I will spread the word about their incompetent ways of dealing with things, oh of course unless you take out the extended warrant more money in their pockets, then you get a quick efficient service. Totaly and utterly wrong.

We purchased an indesit fridge freezer in July 2015, within the last 5-6 weeks we have had 3 engineers out to fix our fridge and the problem is still occuring! The temperature is reading 16°c this has cost us alot of money as all meat etc has gone off each time, it has cost us money in phone calls to be passed through to numerous people to then be told we would be called back by a manager and have not yet had a phone call back in the 6 weeks. We have also had to take time off work each time we've had a call out which has cost us money, we were also told on the phone that after 3 repairs if the problem is occuring we would get a replacement but we are no further forward.

Had my dryer couple years engineer out cause of fault .Secondly its not heating properly. Finally I receive a letter and it has a fault that could cause a fire ! I am not happy lady at all ! I have left my dryer on when I was out with my girls in the home ! You are offering a engineer to visit fiddle with it ! I am saying i want a replacement new dryer ! I pay for cover on my dryer I also have a fridge freezer that has cover because that breaks down often I had a dipsy moment and purchase a hot point washing machine with cover next time I will not purchase hot point again

Indesit helpline is wasting money, time, effort, resources & customer confidence. Due to incorrect detail in the dishwasher manual I needed to speak to a technical engineer to tell me how to get into the settings menu. The call attendant would not connect me regardless of repeating the same request several times over. At this point I am ready to send the appliance back for full credit as it was only 3 days old. As I had an extended warranty she arranged for an engineer to call to check it over, when the engineer arrived he went through the same procedure outlined in the manual to no avail. So he then spent quite a while on hold waiting to speak to a technical engineer at their helpdesk, the technical engineer then told the service engineer the manuals are wrong & do not explain the procedure correctly, and the settings on the dishwasher are "hit & miss at best", then explained the correct procedure & it was sorted in minutes. Had the original call attendant passed me through to technical the service engineer call, time & mileage would have been saved & would not have heard the technical guy's comments regarding the quality of the instruction manual. I am not confident about this at all.

We bought our Hotpoint washing machine just over two years ago; we didn't take out the further cover because we assumed that at that stage of a washing machine's life only small parts would go and they would be cheap enough to replace. There are only two of us and don't do anymore than one wash a week so it's not been used much. We developed an issue with the washing machine not spinning/washing; we had a look at it and a bearing had gone in the drum however now you can only replace the whole drum rather than the separate parts inside it (another money making scheme). The Sales of Good Act states that a product must be of suitable quality and fit for purpose; the engineer himself said that a drum should not need replacing after 2 years and that it looked as if it was hardly used. We had to pay £90 to get Hotpoint to come and fix a product that should not have developed this fault. Around the same time a friend of the family's Hotpoint washing machine drum had also failed after two years. These washing machines are not fit for purpose and I wish I'd read up on the reviews in depth beforehand because I only saw good reviews. Hotpoint cannot guarantee me that this drum will last another two years, as a washing machine is quite a big purchase you would expect it to last at least five years, I don't think this is the case with Hotpoint.

I bought a new tumble dryer in August 2014. Since then I have consistently made call outs as the machine has been giving me problems from day one. It is the same problem where the water is not filling up the plastic container but leaking on to my kitchen floor now causing damage to the floor. They company had informed me that after 3 call outs in a year they would give me a new tumble dryer as there must be a fault with the product. This is now my 4th call out and they are sending out yet another engineer to solve the problem which will definitely happen again as there is a problem with the machine.
I am so frustrated at this point as I have 5 children one who still wets the bed and if drying cannot be done it just ruins everything. Please can someone look into this matter as I am losing my mind with the constant communication with the Indesit company.

After purchasing a Hotpoint fridge-freezer two years ago we have had nothing but trouble with it. Hotpoint have always stated their guarantee doesn't cover the things that have gone wrong and we have had to pay them to send an engineer out to repair the item.
My Christmas food has been thrown out as the fridge was warm when we awoke on Christmas eve.
I would hate for others to buy from this company or Indesit who are the same company.

Engineer left premises & the washing machine didn't work after replacing a 2nd bearing in 6 months. Call service centre to get engineer to return but not possible. Now have no working washing machine & have to wait another week before they can come out to fix there mistake. Have tried to speak to planning depart for an emergency appointment but have been told that's not possible. I must wait for them to contact me for the next free appointment but as I have tried to explain I'm at work from 6am to 6 pm & I also work weekends & can not afford to take time off to stay & wait. I'm also going away. This is not good customer service I feel it could have been handled a lot better & with a bit more understanding. I await your prompt response.

I have a washing machine that has not washed or rinsed my clothes since the day it arrived. Coloureds come out with soap powder marks on them . Whites come out dirty and most of the time not all of the clothes are wet when I take them out. I have had numerous engineers out over a two year period the last being last week. The engineers have all done different types of "Repair" and still it does not do as it is supposed to do ... WASH CLOTHES.
I have phoned Hotpoint four times today and constantly I am told I can not speak to customer complaints/resolutions as there is no phone number for them.
I purchased a Hotpoint tumble dryer just over 12 months ago and the cabinet is rusting ... They will not do anything unless I purchase an extended waranty for it.
I will never buy a hotpoint appliance again.

Domestic and general referred me to indesit to get our washing machine repairedas i have extended warranty. It took a week for him to come out and as my wife is disabled and we need the washing machine working at all times for health reasons i found this to long. After he fixed it my wife put a wash on and it packed up again with the same problem. My wife rang them and they said it will take another week. I rang to complain to indesit and i spent nearly half hour trying to get throdgh and was cut of numerous amount of times without speaking to someone. I emailed them a complaint and was emailed back explaining they would get back to me and i am still waiting after nearly a week. I will never use hotpoint or indesit again and i will be changing my washing machine and tumble dryer to bosh who will offer a better service. I will also complain to domestic and general about them. Once again terrible terrible service and i am suprised they are still in business with this sort of customer care

Hotpoint washing machine I called customer service on Monday to organise a repair man to fix my washing machine and was told that the repair man would call out on Friday 8th nov I explained to person on the phone that I work and their would be no one in before 10am . I received a text message on Thursday 7th nov to tell me that the engineer would be out between 7.30 / 10.00am I would like to know how he is going to get into my house when no one will be available I called customer service back to explain this they spoke to the engineer but all he said was that he could not come after ten and that was my appointment time he was not very helpful even though I explained that I work to jobs and I am only in my house for a short period of time during the day this is not the first time I have had to explain this to your customer service / engineer team but no one listens it is the worst company I have ever had to deal with you have to call a [protected] to be held in queue for half hour to speak to an machine telling you that they have a high volume of calls and that someone will answer your call shortly and once they do answer they can't even be bothered to try and help you all they are capable of doing is hanging up on people I would like a reply to this my name is mrs Lesley Scott

Hotpoint Freezer HUZ3022NF was purchased last September
The frezzer has had several repairs in the 9 months from purchsae now the latest is the compresser isn't working they don't have the part in stock no date of when the repair will be carried out. When you phone customer service you don't really get service just the standard replies. I would never reccomned a Hot point appliance to anyone

The other parts already replaced are the main PCB and the Fan everytime it works for a few weeks and then something else goes wrong.

Stayaway from Hotpoint Appliances they lack customer service and the products are not built to a very high standard