House Of Fraser
Reviews and Complaints

ordered from house of fraser 28th dec still have not received my order.After ringing on the 5th and complaining i was told by a Bernadette (manager?) she would speak to her manager and ring back that was a lie because I am still waiting for that phone call Their delivery tracking might as well be in a foreign language as the customer cannot understand it and looks as though the delivery is going around in circles?
i have been trying to ring them over the past 2 days to no avail all I hear is MOBI whatever number on the auto system I press have they gone into liquidation?
TERRIBLE TERRIBLE service or should I say NO service at ALL be careful!

Just tried to spend £30 in gift vouchers today 4 July 2010 at House of Fraser in Nottingham - an xmas present from 2 years ago. Was told they were invalid as they had an expiry date of 31 May 2010. Had no idea that gift vouchers could expire. Can't really see the difference between them and cash. In this case House of Fraser was given £30 in cash 2 years ago - they've had use of that money for 2 years but now refuse to honour the voucher. It seems pretty shonky to me!

I wonder how many other people make the same mistake resulting in a nice little windfall for House of Fraser. I bet they make thousands every year from poor suckers like me. Will definitely NEVER, EVER shop there again. If that's how they treat customers they won't get my custom again.

Shame on you House of Fraser - a pretty shabby trick!

House of Fraser should win a prize for worst retailer of the year. After delivering a faulty item, instead of immediately exchanging it for a new one, they insisted in sending an engineer to look into it (less than 24h after purchase). The engineer came, but they now need extra 24h to process the problem, before they can arrange any exchange/return. According to Sale of Goods Act 1979, the consumer shouldn't ave to deal with the manufacturer, since the retailer is liable for breach of contract. Also, according to the same legislation, within 7 days the client has the RIGHT to exchange faulty good, without the company claiming the consumer is a big fat lier and is probably just moaning about the faulty item. Usually when I'm deceived I quickly give up pursuing the problem, because it's very tiring. But this time I'll go till the end and claim damage for breach of contract. Consumer, DO NOT BUY FROM THEM! They are great at selling, but after they got your money, that's it!

I bought a wine cooler from House of Fraser that arrived today, to give to my husband next Tuesday as a birthday present. Two really bad things happened: 1) the door came broken 2) their website stated the colour is stainless steel, and I got a black one. They refused to come collect the item back and give me a new one. They would charge 100 pounds for it. They want to send an engineer to try and fix it (as if colours could be fixed). Now my husband is going to find a broken birthday present, since the engineer won't come in time. Regarding the colour, they keep saying that the manufacturer only makes black cabinets now. So we are facing an even more serious problem here: false propaganda. All the pictures in the website site are stainless steel, and it says COLOUR: Stainless Steel. So they pretend to be selling something that doens't even exist anymore. I will take legal action against them, because I don't want to keep this unit, and they are giving me no option. I have all the pictures and print screens from the website. I asked if they could give me a new one, not broken: would take a week, which is even more weird since they have next day delivery in their website for new purchases of this item. Shame on you House of Fraser!