House Of Fraser’s earns a 1.6-star rating from 43 reviews, showing that the majority of shoppers are dissatisfied with their purchases.
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Online scam
House of Fraser should win a prize for worst retailer of the year. After delivering a faulty item, instead of immediately exchanging it for a new one, they insisted in sending an engineer to look into it (less than 24h after purchase). The engineer came, but they now need extra 24h to process the problem, before they can arrange any exchange/return. According to Sale of Goods Act 1979, the consumer shouldn't ave to deal with the manufacturer, since the retailer is liable for breach of contract. Also, according to the same legislation, within 7 days the client has the RIGHT to exchange faulty good, without the company claiming the consumer is a big fat lier and is probably just moaning about the faulty item. Usually when I'm deceived I quickly give up pursuing the problem, because it's very tiring. But this time I'll go till the end and claim damage for breach of contract. Consumer, DO NOT BUY FROM THEM! They are great at selling, but after they got your money, that's it!
The complaint has been investigated and resolved to the customer’s satisfaction.
Shame, shame
I bought a wine cooler from House of Fraser that arrived today, to give to my husband next Tuesday as a birthday present. Two really bad things happened: 1) the door came broken 2) their website stated the colour is stainless steel, and I got a black one. They refused to come collect the item back and give me a new one. They would charge 100 pounds for it. They want to send an engineer to try and fix it (as if colours could be fixed). Now my husband is going to find a broken birthday present, since the engineer won't come in time. Regarding the colour, they keep saying that the manufacturer only makes black cabinets now. So we are facing an even more serious problem here: false propaganda. All the pictures in the website site are stainless steel, and it says COLOUR: Stainless Steel. So they pretend to be selling something that doens't even exist anymore. I will take legal action against them, because I don't want to keep this unit, and they are giving me no option. I have all the pictures and print screens from the website. I asked if they could give me a new one, not broken: would take a week, which is even more weird since they have next day delivery in their website for new purchases of this item. Shame on you House of Fraser!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered item on 17.02.24
Order no: HOF40000081689024 Value £89.99
Ist delivery "lost" by Evri
2nd delivery "delayed" at Evri
Asked for refund case no: [protected]
As soon as I asked for a refund House of Fraser stopped communicating with me.
I want a refund
I purchased a set of 3 suitcases, BIBA logo embossed 8 wheel. unfortunately I no longer have the receipt.
I have mostly used the small case on a regular basis however upon using the large case for the 'third' time the wheel has come off. Please see photo attached.
The large case alone cost approx £268 and to be able to use only 3 times...
T0047A0152895935 this is my tracking number , either refund my account or deliver my order placed on the 9th. It is now the 30th and you have neither helped by telling me where my parcel is or offering a refund . The courier service tracking states they have it so why haven't I had it ? It is more than a fortnight late
House Of Fraser Reviews 0
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Overview of House Of Fraser complaint handling
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House Of Fraser Contacts
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House Of Fraser phone numbers+44 34 5602 1073+44 34 5602 1073Click up if you have successfully reached House Of Fraser by calling +44 34 5602 1073 phone number 191 191 users reported that they have successfully reached House Of Fraser by calling +44 34 5602 1073 phone number Click down if you have unsuccessfully reached House Of Fraser by calling +44 34 5602 1073 phone number 584 584 users reported that they have UNsuccessfully reached House Of Fraser by calling +44 34 5602 1073 phone number
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House Of Fraser emailscustomerservice@houseoffraser.co.uk100%Confidence score: 100%Support
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House Of Fraser addressGranite House, 31 Stockwell Street, Glasgow, G14RZ, United Kingdom
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House Of Fraser social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 18, 2024
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The quality and class of staff in Frasers, Rushden Lakes leave a lot to be desired. The rude loud requests over the tannoy to each other would not be allowed in M&S or John Lewis. So common and makes for a very uncomfortable visit to the store.
they have stolen money from my credit card an amount of 116 euros
never heard of them or enter or registred on their website
they are a scam
and the case was report to the autorithies
I can confirm that house of fraser would do such a thing they have lied and removed items from my basket saying that its out of stock within hours only to have temporarily froze the item the resolved at twice the amount I have had a online chat without any resolvement and find that they are to unexpectedly to charge you twice the amount without any clarification so expect the worst customer service also I was not able to even leave a 1 star they even try to force you to leave a five star rating a terrible company of criminals and fraudsters