Hindustan Petroleum [HPCL] / HP Gas review: No additional cylinders provided! 33

I am sivakumar. I live in sholinghur (vellore dist). My distributers is rajam gas agency (arkkonam tamilnadu). There are not poperly distributed gas.

The following problem is there:

1. block sale.
2. not responsible.
3. not door delivery.
4. every time i should go and purchasers.

I had got HP gas connection almost years back, but still no additional cylinder provided. While booking the cylinder i asked for same at the time they assurance me that after 2 weeks you get additional cylinder but still yet to receive.

Whenever I ask, they will tell after 2-3 months. The same answer is given after that also, now the given number also not reachable... When we book a cylinder, it will be delivered after 3 or 4 days. Why it is pending... No control over it.

i'm from huderabad r is heera agency malakpet i agree they supply gas within 8-12 days.secondly most imp.to complain u is our gas stove large burner is having leakage from 14 sep evening n next day was holiday due to ganesh ch. n 16 was sunday then also i called mechanic's mobile giving comp but he did not lift my phone i tried 4-5 times n monday i called again after trying many times he lift my phone n said within n hr he is coming did not turn up after reminding him many times till date ,many times my phone was not lifted not only this i have given complaint to the agency also giving my consumer no that i'm unable to manage wt one small stove that also in ramzan n same reply ek ghante me ayenga sham tak ayenga n all these exc. now its nearly 12 pm yet no body has turned off more over they do not lift phone ya one more thing he replies busy tha kaam bahut hai so do u supply cheap quality stove always busy this is not first time ,n one thing more my house from office is 5 mins. walking distance.service is not good at all.even they keep their phone busy it happen so my neighbours phone was not working so she went personally n saw both the phones recieiver was kept aside n v people sit near phone for hrs .very upset _n my question to u is do u people expect accident then will come for service? mrs hasnain

regarding above complaint its hyderabad by mistake its speled wrong

in ref to the compl on thur 20/9/07 i would like to clarify :the machanic whom i was calling was sacked from company n sec i said heera agency is just 5 min walking dis . so even its change fr my place which i did not knew.,but the comp again heera agency is the same not change daily i was calling 2 heera agency n lady was lifting phone yes :-sat 22/9 i told her r u sending her or not tell me so she said mai no deti hu tum baat karo n she was going 2 give me no she said 2 wrds i said he is not lifting my phone if u r not sending it 2day i'll comp against u n yesterdayaro 4.3 - 5 mechanic came n i shouted at him he showed me the comp rec which he had few in his hand n mine was last comp dated yesterday 11.3 22/9 sat ,n that mechanic said prev mechanic is no more here n off is shifted. so the comp abt mechanic i'm taking it back but the co u read it mrs hasnain

I am also facing the same problem here in b'lore. My family has taken this HP connection 2 yrs back from Mnajunath Enterprises and booked the 2nd cylinder 1 yr back. still i m listing the same words saying next month. Should I go for Consumer court?
Any suggetions?

I'm an customer of HP gas and the Distrubutor is SAINIK COOKING GAS . R.R MOHAN ROY ROAD. KOLKATA 700008.
Every month i'm having a problem of getting a gas cylinder as we are having a big joint family as i have registered for 2 cylinder but i get only one cylinder even after booking for about one month and calling about everyday 2 to 3 times the response is very poor with lack of responsiblity and excuse given from the distrubutor and everyday they say that we will get today but so far nothing has come and when we call the day after, they say the same thing.
we are really very flustrated with the system and monoply of the distrubutor.
I hope something could be done from HP GAS AUTHORITY, so that the costomer should at least enjoy a happy meal cooked in a HP GAS.

Dear Sir,
I am shankar kumar jha I have connection before 3yers and my connection No. 619328. I have no any problems in between 3 years but at this time facing problems. The problem is this i want change my address and i have submitted address prove (rent agreement, PAN card and application photo copy) to your hp gas dealer but he don't change my address. I am three to four times visit but no any action on my request
thank's
Shankar Kumar Jha.

I am mohan, residing in tingere nagar, pune. I got transferred my HP gas connection from tamilnadu to the kekan gas agency, tingre nagar, pune. Gas connection was never a concern there at my place. I had a very good experience with my dealers customer service, but vice-versa in pune, when ever I book my cylinder my dear dealer is asking whether I want a home delivery and he informs me that, home delivery of cylinder is going to take 10 days and he delivers only after several follow up.

People at his place also, never treat customers with some basic respect. If I call up repeatedly, they hang up their phone.

I registered for a second cylinder in the month of august, when I inquired again, that registration number doesn't exist.

And the height of this is when I registered a complaint in HP customer care website regarding non-delivery of cylinder. I got must be an auto generated email saying that the dealer is informed and will act accordingly. When I checked with my dealer, they don't have an Internet connection even.

Such a big organization in India, so sad to experience such a service from them.

People please suggest and advice me, how do I go about this?

I HAVE MADE AN BOOKING WITH HP DEALER OF OUR AREA SIDHU GAS AGENCY, DEALER FOR HP GAS JAGRAON Disst. LUDHIANA. AS PER THE RULES WE HAVE TO TO DO THE BOOKING AFTER 25 DAYS OF THE PREVIOUS BOOKING AND WE WILL RECEIVE THE CYLINDER IN 2-3 DAYS BUT EVEN AFTER 20 DAYS AFTER BOOKING WE HAVE NOT RECEIVED THE CYLINDERS. THIS IS NOT THE FIRST INSTANCE THAT IT HAS HAPPENED WE RECEIVE PROMPT SERVICE ONCE WE MAKE A COMPLAINT. BUT IT IS NOT POSSIBLE TO MAKE A COMPLAINT EVERY TIME SOON AFTER WE MAKE BOOKINGS WITH OUR DEALER EACH AND EVERY TIME. I DON'T UNDERSTAND WHY HP IS NOT LOOKING INTO THIS MATTER SERIOUSLY AND NOT TAKING ANY STRINGENT ACTIONS AGAINST THE DEALER. EVERY TIME WE CALL OUR DEALER HE SAYS THAT HE IS OUT OF STOCK OR THE STOCK ARE NOT RECEIVED AND WE HAVE MORE DEMAND THAN SUPPLY. WHAT HP IS DOING?

I had got HP gas connection in 07-01-2006, but still no additional cylinder provided. Whenever I ask, they will tell after 3/5 months. The same answer is given after that also. When we book a cylinder, it will be delivered after 12 or 13 days. No control over it.

Yes its true that whrever customer go and ask, one reply is there please come after 2/3 weeks. so we can say that no control over it.

My con sumer no 604901. supplyer rukmani gas agency kalveerampalayam coimbatore T.n. i booked for refill vide booking no 91617 on 30-11-07 .24 days already passed . yet no supply inspite of repeated personnel contacts .we are being tortured.will you pl. look in to this. Thanks.

To whom so ever it may concern,

I am been transferred from Hyderabad to chennai. I have surrendered the gas conncetion in HYD and took a transfer certificate to chennai. When I appraoched Savitha Gas Agency in velechery they say the don't have stock of regulator. They are been telling this since last two weeks. they are relcutant to answer us.

Could you please help uys to sort out this issue.

not taking booking for hp gas in chauhan gas service.

I am facing the same problem, they tell me they have STOP the supply of second cylinder.

I HAD BOOKED A SYLINDER ON 08-01-08 BUT THERE IS NO DELIVERF TILL 29-01-08 & ALSO NOR PICK PHONE BY BAWANA GAS AGENCY & HP GAS HELPLINE NO.[protected] & [protected]

VERY VERY POOR SERVICE

I am keepng the Follow up For Second Cylinder Last 3-4 months, After i lodged my Complaint Mr Patil Called me up on my Landline & ask to go &pick up the cylinder,By paying the required amount,then the next day i went The Person Incharge over their ,he is not ready to take my Booking Bcoz he says their shld be minm 5 People & they need The Ration Card,I fought with them ,then they ask me for the Application ,same day i Submitted My Application ,Then They Took Only My Gas Booking after 3.5 mths,& they told me to Wait For 1 year.
When i took the New Connection they told me after 1.5 years i can apply for the second cylinder.

Is this ur People Attitude Is theirfor the People Around.
I Request Mr Patil 2 see in the matter else now i have to take severe action.

I am a customer of Priya Gas, Baragarh, Orissa and my customer no. is 600314, i bookied one gas near about 45days but still its not delivered. Again and again when i ask to their staff they directly say the company not give load so that our backlog is since 20days. What HP sales officer doing in this area i don't understand and what company take action in this type of distributor. I request to take immediate action in this regard.

I had got HP gas connection almost 8 years back, i had apply for additional cylinder, but still no additional cylinder provided.

Kindly advice.

I had got HP gas connection almost years back my connection No.615728 agency Name Ratanshree, Dewas (M.P), I had applied for additional cylinder 6months back, but still no additional cylinder provided.

Kindly do the needfull

Sudhir.M.P

As a customer ( No. 601865) of Priya Gas, Bargarh, Orissa. I would like to bring to the knowledge of concerned authority through this forum, few points that i would like to mention regarding the system maintained by the said distributor .
1. Phone Calls not picked up...
2. We dont get the gas cylinder on time after booking (where does that go if not delivered to us)
3. Gas cylinder is not delivered at home

I would like to convey this message to the company through this forum to see to this matter and take necessary action and direct the distributor.

Sir,
Sir, i have booked Second cylinder 1 year back, My booking no.is 588-dated 14-4-07, Consumer No. - 621863,
I didnt get the 2 nd cylinder yet, still the staff at Kekan gas is asking me to wait for ^ months, this i am listening from months ago,
i Request Mr Patil to pls look in my matter and do the needfull,

I RESUEST U HP GAS STAFF TO LOOK IN MY MATTER AND DO THE NEEDFULL, I AM HAVING A SMALL KID AT HOME ITS VERY DIFFICULT FOR ME TO ADJUST FOR THE SAME
mY cONTACT nO - [protected]

I have purchased HP Gas 6years before. I have booked the second cylinder 2.5 years before. I am getting "6 months" answer for almost 4-5 times. Now I stopped asking also. Consumer court would be an option. But again going and fighting with those ### .. I do not know how much it would help. Only we people shout in the webpage. Those people who are responsible would definitely do not know or hear of what the problem itself. They are all crooked ###...only god would look after their life and death... We are also coward Indian cannot do any thing other than writing in this forum ...

I had got HP gas connection 2.5 years back, but still no additional cylinder provided. Whenever I ask, they will tell after 3/5 months. The same answer is given after that also. When we book a cylinder, it will be delivered after 3 or 4 days. No control over it.

My Consumer No. 621863
@ nd Cylinder Booking Date : -14-4-07 & No. 588

My consumer no: 619000 and distributor code 960520
Consumer's name : suresh vishwakarma

I am consumer of Bharat Petroleum. I had booked for a LPG cylinder on 27.03.08 In this regard I have not yet received refill of the LPG cylinder till date. I had a talk with Mr.Prashant katkade head of Manmad Gas Agency, at manmad distt. Nasik maharastra . But he has not redressed my complaint till date. Now whenever, I make a call, the staff simply disconnect my call. Non-delivery of cylinder has put me and my family in great hardship and I have been put into a lot of mental harassment, because of the indifferent attitude and apathy. I request you to kindly take up this matter with appropriate authorities and redress my grievance.

Thanks and regards,

Suresh vishwakarma

Have registered for HP GAs new connection since feb.
Havent received till date :(

Sir,
I wish to submit that with the blessings of Bhagawan Sri Sathya Sai Baba, we are having a Big Mandir at Arasavalli in Srikakulam District. Ours is Service organization and we are doing service to the pilgrims who come to Darshan of Lord Sri Suryanarayanaswamy, by providing shelter and food (Narayana Seva) free of cost. We have also Deenajanoddharana Seva i.e. tending orphans providing them a separate accommodation in the Mandir premises . In this connection we submit that we require 8 to 10 L.P.G. cylinders every month for Narayana Seva (Annadhanam) to pilgrims and for the Deenajanoddharana Seva students. Therefore, we request to advise us to how to apply for supply of 8 to 10 L.P.G. cyclinders every month and the provisions for apply. Kindly help us in this auspicious service activity. Thanking you . yours sincerely, B.S.Prasadarao, Secretary, Bhagawan Sri Sathya Sai Seva Samithi, Santhi Kshetram, Arasavalli, Srikakulam - 532 401.

Rules and regulations for supply of LPG cylinders 8-10 cylinders in a month for Service Organization Registered. Cyclinders are required for Annadanam (Narayana Seva and Deenajanoddarana Seva (Orphans) - Requested .
Bhagawan Sri Sathya Sai Seva Samithi, Santhi Kshetram, Arasavalli, Srikakulam District.

Hi Sir

I have HP Gas connection from 2007 August, i m receiving Gas from Iyyappa Gas Agency Hosur, Now i have changed my residence so i given the change of address form but now they are asking my ration card since its a transfer connction from my native tuticorin i have the tuticorin ration card.But presently i don't have the Gas for that they are doing booking.My connction no is 621626.

Please take my query & give the procedure to receive the Gas.

Thanks
Regards
Vimala Devi.M

Dear Sir,

I have already Registred My name in your Company but i didnot get any Message from the company.

Kindly consider my case as soon as possible.

Please take a nessary steps about my new gas connection.

I am Subrat Pradhan.I live in Diva, Thane.My consumer no.631429.(H.P Gas), My distributer was in Dombivli E . I booked the gas on 8th june 2011, They told me it will delivered after one week, i.e 16th june.after that I call him again, they told me you are not available at the time of delivery.then assure me they deliver me after two days .I give a call every two days, they have told me same things, after two days, now 13days already passed, today I phoned him they replied me same things.I have call him minimum 10-12 times .I recorded all the conversion with my phone, while I called them but gas not provided yet.
Kindly do the needfull,
S.Pradhan
e-mail - subrat13@rediffmail.com