Hindustan Petroleum [HPCL] / HP Gas
Reviews and Complaints

Dear
Sir/Madam
I am vinod kumar from etah 'u.p' my HP gas consumer no. 602613 from Sardar Gas Service A-1 holi gate etah 'u.p' and agency phone no. [protected] . i went to gas agency to take the D.B.C but they told me that my D.B.C has alredy passed in 2007 wich is not true becuse i have never taken my D.B.C and even it is not mentioned on my all gas paper so kindly please help me out

I am a consumer of HP gas from Bhubaneswar. My consumer number is 630511. I have booked gas since 6th june 2014 & till today my gas hasn't been delivered.first msg came 7th june that your booking is canceled plz rebook it, then i was again booking today morning then another msg came your gas booking till 11 june 2014. phone -[protected]

I am a consumer of HP gas from pali marwar. My consumer number is 618406. I have booked my gas since the 21 march2013 and till today my gas has not been delivered. Every alternate day when I inquire with the agency “gita Gas” in station road pali marwar, , they always revert me with the reply that this shall be reaching me the very next day, but their next day did not come till a month. When I inquire from the other consumers of the agency, I come to know that with intend these people neglect in delivering the gas in time, where as generally it should have been delivered within a week to 10 days. Please suggest me with your advice as to how the gas agency shall compensate for its poor service.
amrit lal
Phone: [protected]

I am a consumer of HP gas from Bhubaneswar. My consumer number is 639275. I have booked my gas since the 26th of December 2012 and till today my gas has not been delivered. Every alternate day when I inquire with the agency “Rajdhani Gas” in Micney Mall, CRP Square, Bhubaneswar, they always revert me with the reply that this shall be reaching me the very next day, but their next day did not come till a month. When I inquire from the other consumers of the agency, I come to know that with intend these people neglect in delivering the gas in time, where as generally it should have been delivered within a week to 10 days. Please suggest me with your advice as to how the gas agency shall compensate for its poor service. My Booking Number is 286846 and Cash Memo No. is188571 dated 19th January 2013
R Masih
Phone: [protected]

Poor customer care service

I have booked my gas last month. ( Dhivya Gas Agency, Ambattur, Chennai ) Till now they have not supplied me the same nor they r picking up the call. Most of the time the phone will be busy. To-day I cal the gas company they told there is Road problem, so they cannot supply, came and collect the Bill from their office and collect the cylinder from their godown. Till now I am not get my cylinder Very very poor customer care service...
sivagnanam / consumer no: 603850

07/10/2014
Dear sir,

Our Consumer no 658784, delay the delivery of gas after booking, having only 1 cylinder in our family now we are using private gas 5kgs cylinder that will be riffling cost @ 280/-its goes only 4 days. We are in middle class family not bear everytime this much amt because it is biggest amt survey to us They were not responding on phone calls they will pick of keeping aside, no’s are 040-[protected] / [protected] & [protected](not working) pl. do the needful. our dealer name.Praveena Gas Agency, Chintal Hyderabad-500054.

I would be thankful if you will take some desired action.

Mrs. Suvarna

I'm a user of HP Gas for domestic purpose with my consumer no. 605295 dated 25.11.1999 and another connection by name of my uncle Ashok P Agrawal vide consumer no. 100694 dated 08.03.1979.

In both the cases my dealer M/s. Kothari stores, gorelal chowk, Gondia is a registered dealer of supply of HP gas, but sorry to inform you that the said dealer is unable to make the delivery of cylinder in proper time. We have to make lots of exercise to getting the cylinder and if we are in urgent need then I have to go to godown of the dealer for collection of gas cylinder.

Thanks and regards.
Jitesh Agrawal.
P.A.Rice Mills
GONDIA - M.S - 441601.
MOB. +91-[protected]

Respected sir,
"Balmik gas service" vikas nagar, kanpur
has not provided gas cylinder since feb 2011 inspite of several requests...
kindly instruct them to provide cylinders on time.. otherwise change my connection to another dealer who can give delivery on time..
my gas connection no. is 606296
Thanking u.
Dr. kishan kumar srivastava
c 51 LIC colony lakhanpur, kanpur

Dear sir/madam I booked Gas for home delivery on 1-3-2010, but till today [protected] not deliver .Whenever i make phone call to gas agency, they says we can't deliver in your home .Iam very sorry to say we are facing much problem due to this type of service and it is regular happening with it MY GAS AGENCY NAME -THARAMOLIL, AGENCY CODE IS -966170, MY CONSUMER NO IS 602813, MY NAME IS -SAINA ROY

R/sir
my connection in h.p.gas.in hisar at SAI GAS SERVICE.my conection no is512532'taking a gas sylinder is a very diffucilut work .whan ever i got a sylender is very hard procedure.it takes 3 or 4 round for home dilivery.some time it takes up to two month and 4 to 6 round for getting a cylender,
at persent i book for a sylender at 23-11-07 and yet i do not get a sylender till 3-12-07
is there any solution for it ,i got last cylender in two month excersise,can i got a cylinder at time '
owner of agency say u can change urs connectio to any other agency
what should i do.
my cell no is [protected]

sir,
complaint against hindusthan petroleum gas DELAY IN SUPPLY.
last cylender i got on 27-sep-2013 and booked after 22 days on 20-oct-2013. BILL NO 151550 dated 27 -oct-2013.
but our distributer still not supplied us . .I REQUEST YOU TO TAKE ACTION AGAINST IT.
"awaiting for your reply"
agency name= swamy enterprises
consumer no=[protected]
azher mohiuddin=[protected]

RESPECTED SIR WE R IN SO MUCH TROUBLE AGAINEST BY NON DELIEVRY OF CYLENDERS LET I TELL U IN DETAIL
LAST TIME I GET CYLENDER ON 26/122009 ND AFTER BOOKED 21 DAYS ON 6JAN2010 NOW AFTER ONE MONTH ELAPESD BUT OUR DISTRRIBUTAR SAY TO US IT WILL TAKE MORE 15DAYS NW WE R SO HELP LEES PLZ SOLVE OUR PROBLOM
WITH REGARD
CONSUMER NO 514282
TIRLOK CHAND
CO SANDEEP CELL NO [protected]
[protected]

I booked my cylinder refil of M/S H P GAS(GANGA ENTPS) PANHSHEEL GARDEN, SHAHDARA-DELHI-32, on 11/01/2011 thru toll free No. of the CO. [protected] as no direct booking of cylinder is entertained at the agency s office. But I am sorry to poiont out that till date I have not got my cylinder refilled. I have been visiting Agency
M/s Ganga Entps, time and again for the last one week, but everytime
their reply is that the cylinder will be sent tommorow. Only God knows
when their tommorow will come. I, therefore, request kindly look into the matter and monitor the activities of this agency .

Ashwani khosla
Cost no 647388(shahdara-32)

sir i gave a compliant about leakage of gas from the cylinder no action till now

Dear Sir/ Madam
I'm Kailash Chandra from haldwani consumer no. 604624 & distributor name Bisht Gas Service Haldwani. Issuing date of my connection is 12/08/2010 now 4 years have been completed but i didnot get my dpc connection . plz tell me when i get the connection.

I have booked the cylinder on 24.8.12, after one month past but they not deliver the same, min. 20 times request personally and phone but result is nil, please do something, every month i face the same problem.

Dear m/s HP,

My problem is rectified. Thanks for immediate action.

Thanks & Regards,

B.JANARDHAN
[protected]
vizianagaram

Actually we are leaving in Jindal steel township near bellary and H.P. gas service working in this area but distribution system are very poor.If we applie my no. for refilling then there is no conformation to receive gas within 20 to 25 days.and nobody caring our complain.

The HP Transfer voucher is valid for one year from the date of transfer. Now the period lapsed; How to get new connection in the present place, say Madurai in Tamil Nadu, India. Is there any re-validation procedure for the TV.

I had applied for new connection of GAS in Pune NEW SANGHAVI with one of the dealer as his response is very low and most of all learnt from other customers those who pay extra money than that of gas connection they give us the connection VERY FAST.

Sir, I would like to let u know that here in my belthra road, town gas agency owner is black marketting the gas and consumer are suffering to much

Dear Escalation Manager,
Please check with the Indu Gas agency no.46, 2nd main, 8th cross, Gandhinagar KHB Colony, Bangalore, Karnataka
Complaint:
> I have booked a gas refill since one month. The Cash Memo has been raised on 26.03.2015 and it has been 4 days since i have not received any cylinder.
> The gas distributors number are either busy and when it thankfully gets connected... No one picks the call.
> The gas agency is being poorly run.
> Last time when i called, they wanted me to come to Gas agency and collect. They are charging additional amount, when i go and collect the cylinder personally.
Is there a better way or forum where this problem can be escalated. It is becoming a challenge to get a cylinder. Perhaps my cylinder has been given to some one else who would have paid more money on top of the actual price. I feel am living in a village, although staying in so called Urban Cyber city Bengaluru. Shame on HP to give license to such distributors.
Hope some action will be taken against this distributor.
Br,
Jithendra
+[protected]

HOW DO I KNOW WHETHER MY CONNECTION IS CANCELLED OR NOT I NEED TO KNOW THE LIST OF THAT CONSUMER

thanks for immediate action !

Dear Sir,

As we are HP GAS CONSUMER with gas no.653688 as our concern gas agency is AISHWARYA GAS AGENCY malakpet

when we call for booking they were not taking, they werre asking for book on 27 th but we receieved the gas on 31-08-10

after 20 days also they were not taking booking and also they were taking 8 days time after booking when we Mr. Raju

operator attended the phone they were not feeling responsible to give answer in proper way.

please consider and look into the matter for delivery of gas.

thanking you,

K. SRINIVAS
[protected]

My Consumer No.P21045, Padma Gas Agency, Namalagundu, Secunderabad.
I had booked gas on 08/10/09 and at that time they said delivery will be within one week. After one week when I enquired they said they had already delivered the cylinder and immediately they disconnect. Continuously since then I am trying to explain my problem but in vain. Today after calling again they say one week. Actually I don't understand, this oneweek business. What can I do? Whatevery I am trying to say they are not listening. Is there anybody to help me.
My contact no.[protected] (Santosh)

Not getting the refill cylinder in time. May be the dealer doing some malpractices.

Today while taking petrol I noticed that another guy came and disturbed me. I was keeping a eye on the pump reading, when suddenly I saw that one of the guys there touched the number pad on the pump and suddenly the reading went from Rs 750 to Rs 1000. When I confronted them, they said that this is not the case and all. But I am sure that this happened. As my car petrol reading was only half way thru. Now capacity of satro is 35ltrs and according to them they filled 19.9 ltrs and I had say close to 5 lts in my car also. so the needle should be much more than half way. They cheated me by 5 ltrs.

I have purchased a HP LPG Gas Connection with 2 cylinders in the year of 2017 and in the month of may. This connection was allotted to me in the town of Gurajala, Guntur Dist. Recently our family is shifted to Hyderabad. we have made a request at the HP dealer in Gurajala, for that they have issued a transfer letter for the connection after returning the 2 cylinders and regulator. The same was submitted at the HP gas dealer, Ratna Gas Agencies in Kukatpally on 2nd September 2017 for which they have issued a reference number 3449. At the time of submitting the transfer letter they said that the connection will be provided within the next 10 days as oppose to 5 days it takes to transfer a connection with other dealers in twin cities area because of everything is done online. That was fine even if it takes five days more than other dealers to transfer, means i should get my connection be tansfered by 12th September 2017.

When I went there for the enquiry they said that it will take another week as they are not received any new gas regulators. Again went there after a week then they said still not received any new regulators for the transfers. I went there again in the first week of Oct 2017 that just before the Dassara festival., They said one of their employee went to the HP head office to collect the regulators once they received then they will inform the consumer and they promised that it will be provided immediately after the dasara festival. I went there again after the festival now they are saying that it will be provided on Monday 13th Oct. Now I fed up everytime personally going there and getting the same kind of answer so I thought it s better to phone them up and find out so i made a call and guess what got the same kind of reply that they said it will be provided on thursday the 16th Oct provided if they get any regulators from the HP Gas Head Office in Hyderabad.

It seems to be that I will never be able to get my connection transferred to this Kukatpally area. Another thing that they have several employees working in the office and have several phone connections working. If you want some information to find out over the phone they never answer your phone. Dont know why.

Is it not something that as soon as you got a transfer letter from a dealer the Head Office of HP should be notified that so and so gas connection is waiting for transfer. And immediately make available of his regulater to be given at another dealer as soon as the consumer requests it. we are not in those old days where you were carrying letters by bicycle or by walk. Now a days the communication is instant and every super organisaction such as HP is having the letest communication technologies for faster communication. Infact HP has already got these and proved by some other dealers where the transers has already took place within the 5 working days period.

Imagine a family with two little infants struggling for their daily food and milk to the infants. Cooking without an LPG gas connection. you have to go to a place where you buy your infant milk heated up properly, and a place where you get your food in packets...so this was the daily routine since the last 40 days of my application to this gas dealer.

non delivery of cylinder booked by sms on dt 02 02 2017 consumer no 620897 my booking no is 215762, how should we came to know, when we get the delivery of cylinder, on calling to VASAI BAZAR GAS SERVICE they does not pickup the phone its habitual process.

Sir,
I have booked one refill vide booking No.373926 dated 24/02/2017 09:34:00, when I have seen the Refill Booking History:, I was shocked and seen that in the history it is written that it is cancelled on the same date i.e. 24.02.2017 (cash memo number 181809. It is for the information that we are senior citizen and never locked our house . This is the regular complaint of other consumer also. Please enquire the matter and direct your dealer Akola Gas Service, Ratanlal Plot Akola to deliver the cylinder at an early date. Expecting your reply please.
Hoping for early action please
Yours truly

M N Patil
mnpatil44@gmail.com
Consumer No. 103600

no fix working on patrol pump without fix process gave patrol of patrol pump (campaient mob.-[protected])

Maruthi Gas service at HSR Bangalore, which is the authorized dealer for HP gas, has one of the worst possible services I have ever encountered. Last instance, I was promised a delivery 10 days after making a booking. That never happened and upon further complaint, I was re-assured that the delivery will be done in 5 working days. That also never happened. It has gone so bad now that the attendants there are not even willing to take calls.

I was also informed that the delivery boy is on leave (what? no backup!) and so it can not be delivered in next few days. And that happened when the delivery boy was delivering cylinder to my next door neighbors (Grrr!)

I wish their license was canceled for ill-treating their customers.

I have a Hp gas connection, since from last 7 years. i have been facing a problem of refiling the gas, so that every month end they will not supply the gas, instead of we need go there to pick the gas from the agency, this is the problem i have been facing.There employs Divaya and Neha misbehaving with me.

According to recent decisions i am eligible to take filled gas after 30 days. Even though we need to wait minimum 40-45 days to get the filled gas cylinder from the following gas agency:

sursuman gas agency
rohini sector 20
poothkala road
delhi india

Very poor service provided!

Dear Sir,

I have a great complaint with Hp Professional and its dealers. My consumer No. is 617928. I got this connection almost 1.5 yrs. ago. whenever we book the gas , our dealer "PAWAR GAS AGENCY" never delivered the gas as per committed time. Besides it the person who attend the calls usually used very bad language and words with us. He never entertain us as a consumer and treats very badly.

So, you are requested to please look into this matter and take necessary action against the agency.

Nandita Chilwal

Hi,

This is Kavita. I applied for a new HP gas connection. I require 2 cylinders with 3 burner stove. I inquire previously the Soham Agency. They informed me that they provide me the model as per my requirement.

But when I physically went there, there is no co-ordination from agency people. They told me that there is only 2 burner stove is available. And they cost the same as that of 3 burner stove.

This is really unfaithful.
Theuy are not ready to give us 3 burner stove when in fact the previous day they inform taht they have the same one.

What should we do in this case?

Hi,

I am a consumer for HP Gas Dealer Maruthi Enterprises , Bapuji Nagar, Hyderabad . We have strong complaints on the following matters which is addresssed before but no one has taken any action against him Hope some one from the HP team will address this sereriously.

1. NEVER RESPOND TO CUSTOMER CALLS OVER PHONE. I REQUEST THE AUTHORITIES TO TRY THE NUMBERS.

2. THE DEALER MAKING THE CONSUMBERS TO DROP AT HIS OFFICE FOR BOOKING REFILLS SINCE NONE OF HIS PHONES ARE PICKED UP IN THE PEAK TIMES.

3. SEEN CYCLINERS ARE SOLD TO OUTSIDERS AT A PREMIUM COST MAKING MONEY BY THE DEALER. WHEN ENQUIRED THE DEALER SIMPLY SIMLES & SAY HE WILL THOW THE DELIVERY TEAM OUT IF CAUGHT RED HANDED. THAT DAY NEVER COMES & WE STONGLY BELEIVE THE DEALER PROMOTING THE SALE AT A PREMIUM RRICE. IN MARKET THE PRICE IS NOW VARRING BETWEEN RS.550/- to 600/- per domestic cyclinder,.

4. IN FUTURE ALSO WE HAVE COMPLAINED AGAINST THIS DEALER BUT THE AUTHTORIES HAVE NOT TAKEN ANY ACTION WHICH SOMETIMES MAKES US SURPRISE.

5. CAN ANY ONE FROM HP GAS EXPLAINS US ON CUSTOMER RIGHTS , SINCE THE ESSENTIALS COMMODITIES ARE NEVER PROVIDED ON TIME.

6. ARE THE GOVT AUTHORITIES HAVING ANY CONTROL ON THIS DEALERS , HAVE THEY VERIFYING WITH THE CONSUMERS ON SERVICES THAT THE DEALER IS PROVIDING.

Hope anyone from HP GAS will respond to this mail.

Thanks

V.Srinivas
Hyderabad
Mobile : [protected].

I am a working professional residing in Vijay Vihar, Phase-I, Delhi with my wife. We have HP Gas connection(consumer no. - 611523) and managing with one gas cylinder only. Every time our cooking gas gets over, we never get the cylinder replaced on the date said by the agency. As both of us are working, and we do not have neighbors who stay home at day time we do not have any option to ask our neighbors to collect the gas.

The delivery boy does not actually come and says that he had come but the door was closed. This has happened many times. We are ready to go and collect the gas from agency, but they say they will only deliver at the address. We have booked the gas before 15 days but have not received it as yet. The agency says they cannot say the date or time of delivery. They will deliver at their convenience and we should be there to collect or else we go without gas till they deliver again.

They agency is not ready to help us or take any action against the delivery. We believe they are selling the gas in black also. The gas agency name is:

Century Gas SVC
B-8, Sector-5,
Rohini
Delhi-110085.

I am a customer of HPCL gas my consumer number is 523231with twincity gas company,Secunderabad A.P. I have booked my cylinder on 8th of this month. At the time of booking they say that for issue of cylinder it will take 10days . today is 21st October. so far I have not received the cylinder. It seems they are not following the seniority list . I request you to please take up the matter with the dealer concerned and arrange for early supply of the refill.
Thanking you

gopalakrishnamurthy

The smart gas agency lajpat nagar new delhi 24 take a long time in delivering the gas cylinder i ring up at least 5 times a day and get the same standard answer we will be delivering the sylender after 30 days and no one athorise person is sitting in the agency two girls are sitting in the counter with our bad and rudely behavior to the consumer and area sales manager mr sunil ranjan jetli is not pickup the phone call every time he cut the phone there is no reply from this side
Kindly solve my issue as earliest as possible hira lal consumer no 513553 booking no 323509 phone no [protected]

I had booked a cylinder against my connection in Jaipur on Tuesday 23.10.2007 with Anand Gas Agency, Raja Park, Jaipur. I was told that the cylinder will be delivered in a day or two. Since then I am calling everyday and the reply is standard - we will deliver right away. This is not a one off incident but a habit with this agency. This time I have lost my patience and am writing to every official in HP Gas. There is no sanctity of time and they are callous to the ordeal one undergoes dut to lack of basic necessity of life.

SIR, MY CONSUMER NO IS 624855 . I HAVE BOOKED GAS ON 13 OCT 2011 VIDE DOCKET NO 230866 OF KEKAN LPG CORNER . AFTER SEVERAL CONTACT I COULD NOT GET THE GAS. THEY ARE CHARGING RS 10 EXTRA BUT NOT GIVING BILL FOR THAT. I HAVE CONTACTED MR SOM ON MOB NO [protected]. HE TOLD OK IT WIL LBE SOLVED BUT AFTER THAT THEY DO NOT REPLY . I VISITED PERSONALLY TO GAS AGENCY BUT ALSO OF NO USE . REQUEST TO INTERVAIN.

My name is Ravindra Singh Bhadoria & my HP Gas connecrtion no. is 613383 from Tyagi Gas Agency, Ghaziabad (UP) . My cylinder is stolen by someone from the balcony of first floor of my residence. I was having single gas cylinder & now I facing problem. We have already informed & registered a complaint of this in local police station. Please issue us second cylider as soon as possible.
An early action in this regard will be highly appriciable.
My Address is-
Ravindra Singh Bhadoria
Plot no. 154, UGF, Nitikhand - I,
Indirapuram,
Ghaziabad - (UP)
Mobile No. - [protected]

HP Connection No. - 613383