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Huddle House
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1.1 4 Reviews 317 Complaints
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Huddle House Complaints 317

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H
7:07 pm EDT
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The staff here is very unprofessional and rude. They are late with food and drinks. we're left with empty cups to just have ice to wet our mouths the cooks were cussing each other and talking about substance use while behind the counter. These employees need to be retrained and drug tested on a regular basis. I have tried this location a few times now while...

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H
12:51 pm EDT
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So last night between 12 and 1am I ordered some food. $20.11 is what I was charged. It said $5.00 off your first online order which didnt happen. But anyways I put in my order and then drove there. When I got there they was closed. Which I didn't know they started closing. They use to be open 24/7. Anyways I called at 7 to see about canceling the order...

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S
7:58 pm EDT

Huddle House food service

Our food was over cooked we had to ask for refills no one even brought a high chair or cleaned it tables were dirty very disgusted ate here alot never an issue probably wont ever eat here again! Eother would like half the money back no coupons since wont eat it again and spent 30 when I can go to a nice restaurant for that my son didnt eat his food so paid for nothing was to hard and didnt even drink the juice and still got charged crazy never again! Would like to hear back from someone about this experience please and thank you.

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K
10:47 pm EDT
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My name is Kathryn [censored] I have recently quit serving from huddle house due to Marlene the district manager. While working at huddle house Marlene was rude, and disrespectful to me and my other coworkers. During my interview process I put on my application to become a cook, when filling out paper work Marlene assigned me to a serving job even though sign...

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C
12:15 pm EDT

Huddle House everything

Went and sat in and the restaurant was not clean, dirty tables and black lady was very rude. Then was told there were no soft drinks or hash browns and no bread. And then we're still charging full price. Do t see why they do t have food or drinks so often. Then when asked what could I substitute for they said nothing with a very bad attitude. I felt uncomfortable

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I
3:40 am EDT
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My complaint is regarding the service I received at the Huddle House in Lake City, SC. I entered your facility, waited for a server, inquired about the menu and ordered breakfast. I think it was the Big Breakfast Platter. I waited over 10 minutes for coffee and water. Then my actual breakfast arrived in portions. First, the country ham and grits arrived...

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W
6:16 pm EDT

Huddle House sanitation

ON September 3, 2019 I entered the Huddle House in Cuthbert Georgia and found flies on the windows and windows filthy inside and out. They need to be cleaned terrible and a door fan needs to be put in the entrance to keep the flies out of the restaurant. When you are eating with dirty windows is not a good experience. It makes you feel like dirt is all around you. Thank you.

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A
12:39 pm EDT
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Placed a mobile order to pickup at 2:20 a.m. on September 2, 2019. When we arrived to pick up the order, it was not only not ready, it was actually just viewed by the employee. She said the grease was burnt and she didn't have time to replace, so we asked for a refund since she already withdrew the amount of $18.58 from my bank card. She did not know how to...

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T
12:20 pm EDT
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I called this location 10 times trying to place an order and it ranged several times and hung it. This is poor customer service and I'm very upset about this. Huddle House should also take care of the customers that want to order over the telephone. How could they just let the phone ring for a long period of time like that? I called back a total of 10 times and still didn't get an answer.

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S
10:34 pm EDT

Huddle House service

The male server he did not have a name tag on heavy set with blonde dyed hair. He was very abnocotious and loud. Waited 25 minutes after we ordered to turn in order was arguing with a girl not sure she even worked there had on very short shorts and a tank top that was very low cut. She was in the kitchen area plating food. The only person working was the African American cook. Never got refills, ask for jelly waiter brought one pack. Yet he sat down and ate and never came back to table did not even bring our bill. We have always liked huddle house but not so much now. I'm glad there were no children in restaurant because of the profanity the waiter and the girl we think worked there. She sure should not have been the way she was dressed. Probably our last visit if those two are working there.

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B
1:05 pm EDT
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Came in this morning and had a very rude server she has tattoos all over her I think her name is alicia she use to work at the one in blairsville also and I have been going there since she left I wouldn't go if she was working cause she is rude and hateful with customers and staff so when I heard she wasnt there I starting going back well today I was coming...

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H
12:02 pm EDT

Huddle House server

I was in huddle house in clayton ga earlier and there was a server her name is alicia that was being very rude and disrespectful to the cooks they were busy and working hard I come in a few time a week cause the food is amazing in the mornings but this morning was different its usually calm and relaxing but today u could tell something was not right alicia was getting hateful with the other servers and the cooks I usually have brenda as a server and she is awesome but I didn't today next time I will be asking for her personally food was amazing the service from the server sucked then as we were getting up ready to leave I noticed she knocked the one cook out of the way and was trying to take over on the grill from what I seen they didn't need no help at all they were doing just fine seems like she thinks she has to be a boss and try to tell people what to do if we come back in and she is working we will leave we have been coming for over 20 yrs and would hate to go somewhere else cause of people's attitudes

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D
8:52 pm EDT
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On August 17 @ around 930am my brother walked into huddle house in Austin, Indiana to get something to eat to take blood pressure medicine. Can you believe not one employee acknowledged the fact that he was patiently waiting to be helped? He stood there for a few minutes and walked out. Not one employee spoke. No one said hi.. not a welcome.. only side eye...

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N
2:42 pm EDT
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My grandmother, 3 small kids and I went to eat at here today we arrived at about 10:30 or so and the waitress came over and asked us if we needed a minute or if we could go ahead and order. We told her that we needed a minute and she said that would be fine that she would check back with us. We sat there and she came back over after just a short while and...

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K
11:33 pm EDT

Huddle House ketchup all over, under table and forgot order

My grandson and I came in and sat. There was a strong sour smell, that didn't smell like food. My grandson then told me there was something mushy under his feet. He called the waitress over. There was alot of ketchup all over underneath. I assume that was the smell. The waitress said it had been there for a while and hadn't had time to clean it up yet. Also, after we got our drinks and ordered, a lady that came in after us, just in front of us, her food was delivered about 10 minutes later. I went to the counter and asked where our food was. And told her about the lady that came in after us that already got her food. She whispered that she was sorry and said that it was cooking. I ordered an omelet and my grandson ordered a bacon cheeseburger n fries. I noticed only 6 other people there besides us. All had there food except us and 3 others. The cook just then laid 3 burgers, 6 slices of bacon and 3 buns on the grill and no omelet. I told her I assumed they forgot our order, cause the other 3 bacon cheeseburgers would b for the 3 other customers. Again, she whispered she was sorry. I gave her $5 for our drinks and told her we would be going somewhere else and walked out. This was around 8pm or so, Saturday August 17th.

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R
9:10 pm EDT

Huddle House the store

The huddle house in Laurinburg Nc 28352 I have went up there a couple of times there manager don't do her job like a manager suppose to her kids go up there walks straight in kitchen make there own food fix there own drinks without washing hands I have seen the huddle house in a mess dishes piled up on counters trash everywhere I have also seen the manager Becky smoking weed in her car as I was riding past her she was parked at the back of the store one of the employees name Daniel working on 1st shift in bathroom sniffing popping pills on clock before going to her table the manager Becky be eating all the wings so when customers ask for them she don't give it to them she rather keep them all for herself and some of the money from the huddle house she pockets it Get a better manager

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B
11:36 am EDT
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My husband and I came to huddle house for breakfast. We waited over 30 minutes to get served. And people who came in behind house got served first. Every one of the employees walked by, and not one stopped and asked if we were helped. We even had the menus out to show them we were ready but still nothing for over 30 minutes. This is the second time this ha...

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C
10:57 am EDT
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Went in to out local huddle house for breakfast this morning 8/11/19 we ordered our food finally after sitting for about 15 minutes then it took forever for our food to come out when we got it everything was cold the cooks and waitress was playing on the phones and all had very nasty attitudes! Very disappointed in our local huddle house. Huddle house will never get my business again!!

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S
11:57 am EDT
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Huddle House cook, service and food

I work 3rd shift haven't been to bed yet, decide to get breakfast before I go to rest up for my next shift not knowing we would have to wait an hour and half to get our food. The crispiest bacon I have ever seen and the French toast was sour . not The batter should be made fresh everyday to avoid salmonella poisoning and kept a certain temp and not left on the counter. Forgot my milk, butter syrup and my husband's toast. Then brings white after he ordered wheat then had the dish lady make his toast and had no butter.
5 people working behind the counter and just one waiting on tables. The girl who finally helped her had her hair down flipping it all over the place Everytime she went to a table. All of the dishes they use are right side up. Do you know how much dust and dander float around and they are putting food on those! I watched the cook scratch her head her back underneath her shirt and didn't wash her hands one time. Gloves or not that's nasty! The cook is horrible! Always has been! Cooks one thing at a time. Tables were full, they were having to send people away. Which shouldn't have been the case if the cook did her job and not mess around talk! Very very disappointed on this restaurant. Not one person had a clue what they were doing! Tables stacked with dishes and the floor looked like it hadn't been swept since the night before. I'm not even going to speak on the bathroom! Clean this place up! I just wanted $25 on [censored]ty food!

I would appreciate being compensated for my hour and a half wait and crappy meals! You wait an hour plus still pay for your food you expect to get the best damn looking meal they can possibly make.

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F
5:10 pm EDT

Huddle House cleanliness, unprofessional, food

Early this morning (7/28/19) my family and I went to grab some food. When we pull into the parking lot I notice an employee smoking outside, we get up to the door and there's at least 10 ppl hanging out inside the doorway which never moved out of our way to walk through. First thing we noticed when entering (after the crowd of people just "chilling") is that the store is very nasty and looks like it has NEVER had a deep cleaning. We order 2 cups of coffee and literally had one spilled on us. Our sever never said sorry or offered napkins other than bringing our silverware. We had 3 people in our group and we ordered... 2 chopped steak dinner with no mushrooms, mash with gravy, fries, and the other person ordered the NEW bacon & mash southern fried chicken with green beans. We then notice the employee (Andrew) that was outside smoking has come in to prepare our food without washing his hands or putting on a hairnet which is hair was very long and nappy. We get our food and have mushrooms on our steak, no gravy on mash, fries was ice cold, he had mash on top of his fried chicken, barely any gravy, no bacon, his chicken was hard as a rock, and ALL of our Texas toast was soft with a glob of unmelted butter on top. Another server (Jamie) took all of our plates and made them right which she apologized a few times for. The girl Jamie said she had been there since that morning because the manager wouldn't answer the phone to send nobody else in which there is no excuse for! Someone needs to learn to run a place before it's shut down because a lot of people in this small town use to love going there but not anymore. The whole place was unprofessional and a complete mess! Had I not been starving we would have left right away and never paid for anything! GET IT TOGETHER BECAUSE THE MANAGER DOESNT CARE!

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About Huddle House

Screenshot Huddle House
Huddle House is a casual dining restaurant chain known for serving breakfast, lunch, and dinner items. Their menu features a variety of American comfort foods, including all-day breakfast, burgers, sandwiches, and homestyle dinners. They offer dine-in, takeout, and in some locations, delivery services. The brand emphasizes a warm, friendly atmosphere reminiscent of a neighborhood gathering place.
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Follow these steps to effectively file a complaint about Huddle House on ComplaintsBoard.com.

Overview of Huddle House complaint handling

Huddle House reviews first appeared on Complaints Board on Oct 19, 2009. The latest review Hamburger with fries was posted on Nov 28, 2024. The latest complaint bad management was resolved on Dec 21, 2014. Huddle House has an average consumer rating of 1 stars from 321 reviews. Huddle House has resolved 9 complaints.
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  1. Huddle House Contacts

  2. Huddle House phone numbers
    +1 (770) 325-1300
    +1 (770) 325-1300
    Click up if you have successfully reached Huddle House by calling +1 (770) 325-1300 phone number 0 0 users reported that they have successfully reached Huddle House by calling +1 (770) 325-1300 phone number Click down if you have unsuccessfully reached Huddle House by calling +1 (770) 325-1300 phone number 0 0 users reported that they have UNsuccessfully reached Huddle House by calling +1 (770) 325-1300 phone number
  3. Huddle House emails
  4. Huddle House address
    5901 Peachtree-Dunwoody, Suite B450, Atlanta, Georgia, 30328, United States
  5. Huddle House social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Huddle House contacts
Huddle House Category
Huddle House is ranked 47 among 60 companies in the Fast Food Chains category

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