Huddle House
Reviews and Complaints

On 10/20 I visited the Huddle House in Richlands VA after church and we arrived about 9:45 pm and we waited for about 20 minutes to be recognized by the waitress to get drink orders and then we ordered about 10:15 and at 11 pm we was still waiting for our food and I went up to the counter and asked how much longer it was going to be and our food order had not even being started. This is very unprofessional and unacceptable. Our Time is just as valuable as anyone else's.. We would appreciate anything that you feel is acceptable.

On multiple occasions I have entered the huddle house and witnessed two separate cooks wearing their pants so low that their underwear and or boxers are exposed so that my children and everyone else dining can witness this while they are cooking. It is disgusting and unsanitary. I asked A waitress about the issue and the cook and the waitress both laughed at me. I have been coming to this huddle house since it's opening and have never had this issue. The only cook who is of the greatest importance is a wonderful man named Sam. But the other three cooks seem to be childish and immature and need to be taught a lesson on proper working attire and etiquette

I've been sitting still am sitting in the huddle house in ardmore Oklahoma the one in the flying j. I had no service for 20 minutes had to ask for my own drink. Been here over an hour now and no food. There where 6 people in here when I placed my order 40 minutes ago. Terrible services. They are located in a truck stop they had none of the sides I normally eat and no French dressing. I've seen other people get food that's came in after me. The waitress is catering to them my drink has been empty for 10 minutes. Having 1000s of trucks come through here a day I am one of them. I thought this would be better then the one in my small home town. I'm not one to complain but this is absolutely ridiculous.

Lincoln huddle house is so nasty there employees don't wash there hands the manager buys drugs on the clock they barely use gloves they made a 68 on health inspection an refuse to post for the costumers to see they have roaches so bad there in the food an they still serve it they have there ice cream next to red meats and they don't pay people for there over time the restaurant over all just needs to be shut down drug addict employees very dirty restaurant sorry owners who won't fix the place that place really needs help my name is Dianna vangorder I worked for the Lincoln huddle house an quit last week because of this worst place ever to eat or to work for

Hi my name is bridjett peavy I live in the cochran georgia area 31014; I dine in this night... My server was marguerite and the cook was travis jones... And sheila cashed me out : (...
Well I order the stuffed hashbrown pulled pork and when I was eating I kept crunching on something so I spit it out and it was egg shells in my eggs in my stuffed hashbrowns... I was not happy bout that... I told the server margierie and sheila... The cook travis jones asked what wrong was and sheila told him it was egg shells in my stuffed hashbrowns... And they asked if he could remake it and I was like idk it kinda ruin my appetite but the server was like let him remake it and I said I didn't want eggs cause it might have egg shells in it again... So I asked can he make it with extra pork... So this 2nd plate arrived and as I started chewing the pork had a rank smell and didn't taste the same as the first time... So I asked for my bill so I could pay and when I saw the bill they still charge me for the stuffed hashbrowns after I wasn't satifised the first or second time... This is not great customer service and sheila the cashier got smart with me and had a attitude as well as the cook... Nobody apologize... I am not happy at all I coukd of took my service some where else... Any other time I would come to the huddle house here in cochran the service would be wonderful... That I would leave a tip for the server and the cook... But this time and night it really hurt my feelings cause if they were in my shoes or anybody and wasn't satisfied I wouldn't let anybody pay for it... I worked at several restaurants and the customer is always right no matter what... I paid the total of $31.03 yes I still have my receipt and would like for some one to contact me from corporate concerning this matter 09/18/2018 @ 9:41 p.M. At the huddle house 403 e. [censored] st. Cochran georgia
Someone please contact me 478.867.3342

Currently at huddle house in chapmanville WV. The only waitress left the shop with 14 customers and went outside to smoke. This before taking any orders. Was outside for ice 10 minutes. Upon returning to restaurant she did not wash her hands or anything as she was putting her cigarettes back in her pocket. While outside a customer spilled his coffee and had to clean it u
himself. He had to go behind counter to get napkins to do so. No apologies. Then when she returned the cook left and went somewhere. After being here for 25 minutes our order was finally taken.

Good morning said to say I tried to use a free meal card that was mailed to me.
On the card it States free meal at any huddle house location expiration date is September 16, 2018 which is today I stopped at two locations the first location where is store number 430 they refused to take it in for me that they are not set up to take a coupon such as this nor have they ever seen one. The Second location is store number 214 That store also refused to take the free meal coupon. This coupon was issued to me due to a problem with huddle house his computer system on a free birthday gift so he'll house mailed me a free meal coupon to make up for it now that I'm trying to use it I'm on able to. Store for that store also refused to take the free meal coupon. This coupon was issued to me due to a problem with huddle house his computer system on a free birthday gift so Ohio house mailed me a free meal coupon to make up for it now that I'm trying to use it I'm on able to. Store 430 made me feel very uncomfortable I was being judged and they were looking at me like I made the coupon myself.

Me and my 2 brother in laws went into the Montevallo, Alabama establishment and food was fine, service was fine. Ricky and Robert, brother in laws, paid one paid for mine. Ours was 34 and some change the other was 11 or 12 $. Not completely sure. Well the next day which is 9/10/18, we went on 9/9/18 @730 pm, they checked there account on the 10th, 34$ check had a 4$ tip added. Well it drafted 42$ and should have been only 38$. Ok the next tab should have been 11-12$ with a 2 or 3$ tip. Well his showed and extra 2$ added to his. Now I know they write how much of a tip on the ticket so there is evidence more was taken out that should have been. So in my opinion that is theft. So please contact me ASAP.

Thank you
Misty Boothe
205/938/9917

Me and my fiance and son went in to eat at the huddle house at the flying j on i35 in oklahoma city. When we went in it was only one waiter and a cook no manager on duty we ordered our food after being in there for 25 minutes finally we were the only ones in the restraunt our kid ordered the kids pancake it came out not cooked all the way through my fiance orderes the french toast platter and asked for double hashbrowns instead of eggs and the waitress didnt come back and tell us she couldnt do that she brought the food out and we had to ask her about the hashbrowns 3 times and honestly I will no longer be stopping at huddle house anymore due to this reason. The waitress looked high and smelled of marijuana

Sonya is rude to customers and her staff when she works. She didn't come to refill drinks and lied about milkshake machine being broken. She talks vulgar and we watched her walk out the door atleast 7 times during our visit, to smoke. She would be on her phone at the register and was too loud for a quiet peaceful restaurant. Not once did I ever see her wash her hands when she would come back in from smoking

On 8/24/2018 at around 9pm, me and my child whent to the huddle house to eat! After we order our food I noticed the cook was not wearing gloves and began to get bread out but butter on the point it, put the bread on the the grill and then took his hands and wiped them off on his pants and whent on to keep cooking even stopping to help the server use the cash register then when back to cooking without no gloves or washing his hands! The server come over to our table and I told her I did not feel this was very sacinter and she agreed! she first said I don't know he does wash his hands, really everyone knows that don't kill germs! It to me is plain nasty! She went and told him what I said so he put gloves on to finish our order, and after that he went back to cooking with no gloves and wiping his face with his hands and then on his pants! I have worked in this field many years ago, now as a nurse that teaches infectious disease and control, this to me is not the proper way to handle others food! My kids was so upset about they would only eat the food he cooked after he put on the gloves, as I look back I should have just paid for our drinks and left!
Not one to complain but people should take there jobs and know and understand how this could affect others!
This was at the huddle house in Washington Ga! They were nice about it! But you should think would you want someone to touch your food with gloves that you don't know!

Why do I have to pay a gratuity if I do not get good service. A 15 percent tip is added to my bill after 10. I believe in tiping according to the service I receive. This drives prices up on food and total bill. If I have to constantly ask for service then tip goes down. So after ten servers dont care if customers dining experience is good or not. They gonna get the tip. Not good.

Hello I'm a 61 year old grandma. I love huddle house food. I however can't dine in as much as I would like to. The tables are limited. I'm a big girl and the booths are just to tight for me. I have several friends who hytje same issue. I've walked in and had to leave because of this. No table available for my size. I would go here at least a couple times a week if I could have better seating options.

It is pretty sad that I wasted 2 and a half years of my life for a company that doesn't care about it's employees! I started out as a shift leader when this store opened in 2014 and left a few months later due to poor management. Came back in july of 2016 and management was even worse. Our gm ended being removed for stealing from us and the company and nothing was ever done about it. I loved my job so I stayed. The next gm they brought in was also fired for stealing. I hired back in as a shift leader when I came back in 2016 and never have I ever had any issues! After our 2nd gm was fired the irs came in and shut us down! Apparently the owner jason was behind on taxes. As if that wasnt bad enough, let me tell you about the current gm! Worst mistake they have made thus far! Billi stethem is her name. This lady treats her employees like they are nothing. If your not part of the inner circle she will take you off the schedule and fire people at her own discretion. Its ridiculous. Shes rude to employees in front of customers and also rude to the customers. There is an ongoing labor board investigation going on now. We dont get paid like we are supposed to. There have been many shifts that I have cooked more than I served for only $5.20 an hour. Maybe she should quit smoking marijuana and popping vicodin and learn how to run a restaurant. She is so focused on the assistant manager whom shes having an affair with to worry about how shes treating her employees. Most of us have sought legal advice from an attorney. We are not allowed to have any phone numbers of any higher ups. We dont even know our current owners last name. Anytine someone filed a complaint on the corporate website she blew it off. Called the customer offered a free meal which she had me take care of that tabke every time! Have you even read the reviews about this store or the comments about how rude she is? The food comes out looking burned or under cooked. Super under staffed and she cant keep employees because no one wants to work for her! I miss my job and I misd my customers! I will not stop until this lady is stopped! I feep sorry for the people who are still putting up with her! After 2 and a half years I couldn't take anymore! Youteach us turkeys and eagles but you have a turkey running store 842 in mount vernon il and shes ruining your reputation!

My son went to the Laurinburg NC Huddle House at 21:15 and ordered a Minnie Brownie Sundea which is $1.99. He ask for the ice cream to be separated from the brownie and that was not done. The brownie was heated until the brownie was so hard you couldn't eat it. At checkout the girl told him it was five dollars and the cashier didn't give him a receipt.

I got a to go order (for road trip... So I didn't want to turn around). Which included pecan praline pancakes... I want praline sauce on side (which I stated to waitress). I notice them making order wrong, ask it to be corrected (... Which cook did so (as waitress stood next him watching) and waitress still did not put syrup in bag... Beyond pissed...

Sandersville/Tennille, GA has some of the rudest workers who don't seem who to know how to talk to be or give respect! I request for something else to eat because my phone was right when I had two of their workers try to get rude & nasty then one of their workers called their boyfriend in to curse me out as well as calling four polices when all they had to do was give me something else to eat! Then after the police left she threw me my food!

Worst experience ever. I changed my order and the waitress said "Are you sure this time?" with an attitude... Sat for over 30 minutes waiting on our food. Finally asked waitress about our order and she said they are about to start cooking it. I told her forget it I'm leaving. She told the cook and she said "Good!" and threw my order ticket away right beside the manager, who said nothing. I felt like I was in a trailer park... great job Huddle House of Dyersburg...

On june 28th 2018 I tried for 2.5 hours to call in an order and then was in parking lot looking through window and called again and they stood around and did t answer the phone while it was ringing. When confronted as to why they didn't answer their answer was they never heard it ring. I know they weren't standing that far away and they were not busy.

We waited over a hour for our food. French toast and country ham with scrambled eggs. When we got our food it was literally toast with powdered sugar on it. It wasnt dipped in the egg batter at all. When I took it back to the counter I was told by the cook "hey thats why I dont eat here". I asked them to take it off my bill considering I didnt eat but 1 bite and I was given attitude about. The cook asked the prep cook what was wrong and he stated "the French toast taste like [censored]". After dealing with that we ate our country ham that was under cooked and has burt left overs all over it from whatever the cook had prepared before our meal. All in all this was the worst experience we have had at huddle house and a complete waste of $30.