Huddle House
Reviews and Complaints

I have always liked Huddle House regardless of some of their low health department ratings. I believe the purchase I made on or around November 22, 2021 in Monroeville, Alabama will be my last. I usually like their coupons and have used them. I see now they are becoming more strict in using them. I ordered my favorite Philly Cheesesteak omelet. I know the grits are always terrible with no salt cooked in them or butter, but this time the omelet was not so great. The green pepper were so large and I believe I had onions in it. I called back to complain and the manager said to bring it back in and she would do something. She also said that they are chopped up in a food processor. That food processor is not good one to use. I had eaten half of it by then and I live a few miles away. Also there was not as much Philly steak in the omelet.

On November 16, 2021 at 11am. I emerged in Huddle House in Greenville, Mississippi. The employees were not professional. The building need to be upgraded. My prime rib omelet tasted like a biscuit instead of egg and meat. The hashbrowns were cold and not brown enough. The employees were loud.. I enjoy Huddle House but the one in Greenville Mississippi is awful. Will not be going back there.

I went to Pinson, Alabama huddle house. I ordered breakfast combo that I always order. The waitress didn't know and argued with me on what come on the platter. When I received my food I knew hash browns were missing. The waitress said no they changed the menu. I got the menu and looked. I had everything the platter came with except hash browns. I ask the cook and he called me a liar. He told me to bring my plate to him to prove they were missing. Another waitress told him to cook my hash browns he said no I was lying. I told him never mind I was leaving.

They open at 6. I call at 6:45 a.m. and the phone isn't connected. I call back at 7 the phone rings rings and rings. I call back at 7:30 the phone rings and rings and rings. I just called back at 7:50, Someone picks up the phone and sits it on the counter. I say hello 7 times and all I hear is the background talking and music. I hang up and call right back and now it's not ringing. my family and friends eat here but I'm going to persuade them and others not to eat here if nun changes. The worst experience.

My boyfriend and I came to our huddle house in Harlan ky around 7:30 pm. We made it to the door and the waitress mouthed to us through the door that she was closed, and we couldn't come in. Although we saw multiple other people inside sitting. The hours on the door and sign both say closing at 10 pm. I even call the customer service to be sure they didn't close earlier on sundays. She assured me it was indeed 10 pm. We were not only 2.5 hours before closing. But we were not served and told we couldn't come in.

me and my wife had breakfast at your cuba mo location 0541 had server RHONDA 7;10 am our waitress was rude from the jump we just figured she was sleepy are something but then i ask for tabasco sauce three times and never got it my bisquits and gravy was terrible and cold she not once refilled our drinks she was just exstremley rude and we still set that aside until we were ready to pay she brought over her machine to pay and my wife only gave her 3 dollars on a 35 dolla order and that only because she was rude i didnt wanna leave her anything but my wife won and we gave here a tip but the kiker is she forced us to tip by being ally rude and then she commented that it wa not 15 percent and walked away and as we left i still gave her benifit of the dought and said see yas later and she out loud said back i hope note and all the other workers stated laughing so now she gets her wish w will no longer go to huddle house house because its gonna b imberasing to go there again and becuase of this we will not at at any other place of your business as long as she is thre belittling custrmers sorry but we were faithful thank you jams harper

We ordered 3 omelettes and hash browns all the way and a skillet meal . My husband was eating his western omelette and and bit into something, spit it out … it was a piece of a razor blade informed management. Just to be told that we were lying ! So angry! That could've really hurt him . She told us there's nothing they can do about it …. So we paid $ 56 for 4 uneaten meals . Will never be back to any Huddle House ever . This is our second bad experience with this restaurant. My number is [protected]

The huddle house on Lancaster, sc is a dam joke. Pulled up to the employees smoking drugs. Smelled awful. Got inside to get our food and the one waitress took our drink order and food order. Mean while other people who were smoking with the staff in the restaurant. The food came out cold and wrong. Waitress never came back to check on us. Thought it was funny when we asked to pay for the drinks so we could leave. Very pissed.

I went online to place an order and when I tried to check out it would not go to the next step.
I tried calling numerous times, no answer. This same thing happened a few weeks ago and I drove across town and ordered. I was told that they had to turn off online ordering because they were so busy and couldn't answer phone for same reason.

Disappointed. Now I have to eat Burger King!

We went to the Huddle house in Savannah tn our server was Sherry. First of all the restaurant was very hot! We ordered our food 1 hour later still no food everyone around that came in after us were served. She came up to us finally and said we were next, we'll that was a lie 3 other tables were served. So we walked out! Very upset and still hungry will never return

I called my order online and it said it will be ready within 15 minutes so I made sure if the food will be ready and call the Huddle house but nobody answered and wen they did my order will be ready another 30 minutes. So I ask if I can get a discount on it but they I said can get money back on the card next few days. The last time I wanted to call in order they told me to order line so now I did and I have to wait another 30 minutes.

My husband and I went to the one one on 25 south in greenwood SC. As soon as we went in the waitresses were like who wants to get them and everybody was like not us and then the cook said [censored] them two! This was very inappropriate and rude. This was supposed be my surgery dinner and they ruined it. This is the second time we had to leave this one they think they can all cuss loudly and be rude to customers. Please help this situation. Thanks Elizabeth Hepler.

The service and bathrooms at the Brookwood, Alabama location. The food was horrible, the service was non existent, the restroom was horrendous unless you like figure skating in the restroom on pee, . I have eaten at this location multiple times but this was definitely my last.

My wife and I decided to stop at huddle house enterprise, al for lunch. He eats breakfast there every day for the past 9 years and occasionally lunch or dinner. To day we were greeted with ane waitress, very pleasant. (paige) trying to accommodate us. We ordered off the $5.00 menus, which my husband gets every day. When we ordered we were told there were new cooks and staff there. So we had to explain what we wanted. It was the bacon, egg and cheese melt and a bowl of grits (including tablespoon size lumps), and a cup of coffee all included. My husband ordered his on wheat toast, and egg whites. The coffee was not decaf, so they finally brought him a cup of decaf. I ordered the same meal with white toast, and whole eggs. When the sandwich arrived it was thrown together, not cut in half, and the sandwich was falling apart, with raw bacon, my husband has the same breakfast every day. Since the staff was new he had to explain it again. This time the grits came with cheese. (no mention of an extra charge)! Upon receipt the check he noticed over $2, 00 plus tax added to the bill. The breakfast cost $5.45 with the tax normally. The bill came to $13, 00. Instead of $10.90. He was not finished with his lunch yet. The waitress called the"manager" over and then the "general manager" so they were all grouped around the booth. While his lunch was getting cold. By this time he was totally agitated and pushed his lunch aside. He explained he comes ever day, at 6:00 a, m, and the cooks and the waitresses that serve him know his routine. He is in the rewards program and knows how it works. To top it off when we finally paid the bill, no rewards point printed on the recipt, or the small receipt that goest with it. The "general manager" continued to explain and wanted to know who the waitresses were in the morning shift. She went on to say she would have to "talk" to them, as theh were "stealing" by having the cheese that was supposed to be on the sandwich. Put in the grits, to keep the sandwich from becoming soggy. That there is an extra charge of $.99 for cheese. Since these new people came in they were not aware of what the morning shift has been doing, an keeping customers for the huddle house. I these "managers" treat customers there will be no huddle house. Or at lease there will be a lot less customers and they wouldn't need 2"managers" and, 6 waitresses (+), and at least 3 cooks. With only 5 customers at 12:00 noon in huddle house. The current lunch staff needs to be more aware of the sign out front 'hiring"! You can. Be sure that we will think. Twice about going to huddle house for lunch again. After recommending huddlie house to many friends that go there, I will think twice before I do so. No only did these two"managers"and the extra staff the joined them create an embarrassing situation for my wife and the other customers in the huddle house many of whom we know. The staff that is in the mroning, are well prepared, and very polite. Even even the cook. It seems with all" with all the outstanding reviews in the 1 or 0 stars. You think your would want to keep customers and return customers. We have been attempting to call huddle house for several hours, no one answers the customer service line, the "corporate line tells you to call: [protected] and you get no answer and if you do they put you on hold with music. (surely they don't want to talk to the customer) music playing for over 15 minutes while I am typing this email to you.. Please contact us at [protected] for further details. — calvin f. Garwood [protected]@roadarunner.com
Since the complaint board page indicated it will be handled today! We will be anxiously awaiting your call. Thank you for your anticipated cooperation in this matter. By the way my husband has acullinary arts college degree.

I worked at huddle House in white hall or over a year and went through 5 managers in that time. I been trying to pick up my last check for 3 months and they been playing games with my check saying I couldn't pick it up but now I got it I can't cash it because it voided after 30 days. I called corporate and they were out today but I will be calling tomorrow. If this don't get resolved I will sue because I have evidence that I have been trying to get it for months.