Hush Puppies
Reviews and Complaints

I have purchased 3500 slipper in 2 months it's totally damaged and stitches opened sole is Soo bad kindly call us on. 91 [protected] we wanna return it or need replacement quality issue is Der slipper material is not good at all even we r lover of hush puppies we always purchase from you only but it's first time we are really dissapointed kindly call us

I bought Huss Puppies from Gurgaon Life Style Mall few month back. Being premium brand we hope for good comfort & design but sorry to intimate that the comfort level of pair i bought is very worse. The rear inside portion of shoe is not comfortable & is of rough leather which give regular injury to my heel. Wearing pair whole day when I OFF DOWN shoes I found my feet injured badly, tired & in pain . I have been to store for this issue but no one is listening.

Pictures are enclosed.

Hopeful for solution

I had purchased hush puppies looking at the good reviews and reputed Brand image.. but i am completely dissatisfied with the product.. this is the first time i attempted to buy hush puppies by paying RS 3884.. All other shoes that i had used till date was below 3K and used to last minimum of 2+ years.. to my surprise this product has lasted only 9 months without wear and tear.. the cushion inside has a hole and this hole apparently has extended to the sole as well.. refer photos..

Hi there

I purchased my Hush Puppies about 5 years ago from Robina Town Center, Queensland Australia, and have had a great comfortable run out of them. I work in an office environment and they don't get a lot of punishment, but I didn't expect them to self destruct as they have. They still have great uppers and plenty of sole left but over a very short time the sole has cracked beyond repair. They have not been in contact with any nasties like solvents or acids. I'm not sure if a refund is in order, but I don't believe the boots should have cracked the way they have.

Thanks for your consideration

Steve Davey
4 Tuna Court Thornlands
Queensland 4164
Australia

I bought a pair of new sandals from Medan, Indonesia on June 21, 2018. I only wore it twice in Indonesia and then wore it everyday when I was back in Canada in July. On August 04, 2018, while walking, one of the straps just completely came out. I immediately emailed and sent the pictures of broken sandals to Canadian customer service team. I appreciated the prompt reply, however, since it was a purchase made in Indonesia, I was asked to contact the Indonesian customer service team instead. The Indonesian customer service team was EXTREMELY slow in their reply and didn't care much of the customer complain nor their product quality. The Indonesian customer service only stated that since it has passed the 7 day warranty period, they won't be doing any replacement or exchange.

I have been purchasing hush puppies for 10+ years and absolutely DISAPPOINTED with this latest purchase. How could an expensive and supposedly good quality sandals only last for 6 weeks. I am traumatized with the experience. It's a waste of money to purchase the expensive sandals from Hush puppies that only lasted for 6 weeks.

I am wearing hush puppies for last 25 years. Bought a shoe last week dated 8 th August from hush puppies store at villagio Doha qatar.did not find the shoe comfortable ( shoe was used for 1 hour during the evening )therefore went to shop to exchange / refund / credit voucher but the store manager completely refused to entertain us. Really disappointed with hush puppies as on previous occasions they have given me replacement / exchange in Delhi.

Dear Customer Care team Hushpuppies:

I am an overseas Pakistani, I had bought 2 pairs of shoes last year
from your outlet next to Panorama Center and took me along . The
moment I tried the first one sleepers the bottom of shoe converted
into powder and pieces and got lot of public embarrassment . Attached
find please pictures of your sleepers for your better illustration. I
came back to Pakistan and returned the shoe back to your outlet. I
also reported the incident on what's app to Mr.Mubeen.

The second pair of shoes I did not even touch but I lost my confidence
on your brand shoes putting me in doubt if I have bought A grade shoes
from your outlet. See attached new pair of shoes, which I requested
to return.

Now I had no other choice except to return my shoes. I had 2 choices
from abroad first to complaint to consumer court from abroad and
second to return to Pakistan and bring samples to you for your
personal analysis to make sure we don't jeopardize brand image of
Pakistani company . I used option 2 and reported this to your outlet
with physically with shoes.

I already have requested this to Mr. Mubeen of your organization to
please revert back to me your reply as soon as possible for return of
my shoes because I am flying back over the weekend

Appreciate your reply in return .
Kind Regards,
Hussain .

Shoes (as per photos attached ) bought over 12 months ago are in very good state re wear as they have been very seldom used during period. Stored in wardrobe when not used.

Noted that the leather upper has disintegrated extremely badly with a large piece on the LH shoe now segregating completely and RH developing more .

As have a number of various other styles in Hush Puppies (without problems) seek to have this pair replaced as it is my consideration that there must be a manufacturing or supply issue with this particular pair.

My Details are
[removed]
email ;[removed]

i ordered a product online on 10th of june 2018, and coordinated they assured me that you will receive it by 13th both by email and by a phone call from your representative saying that your order has been dispatched will be delivered max by 14rth of june 2018, but when i called on 14th about my order status, they informed me that order has not been dispatched and you cannot receive it timely, I am very disheartened and disappointed by this and shall never user your products and services from now onward
Order ID 20627
on 11th june

Hush Puppies Pakistan (Firhaj Footwear)

Jun 11, 13:58 +05

Dear Customer,

You will receive your order before Eid.

Thank you
Hush Puppies Team
To shop online, please visit: http://www.hushpuppies.com.pk/

and then on 14th June
We regret to inform you, that your order 20627 has been canceled due to Out of Inventory .

If you have any questions please contact us at [protected]@hushpuppies.com.pk or call us on [protected]

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Hush Puppies
21 KM, Feroze Pur Road Lahore
www.hushpuppies.com.pk

review your services and never commit if you cannot fulfill

Men's black leather shoes. used about 6 times the sole is totally disintegrating.
It feels as if there is nowhere in the uk to go with this complaint.
The shop where we purchased does not want to know since it is more than 30 days.
But this is meant to be a reputable brand.

They were bought a couple of years ago but only ever worn for funerals.
Totally unacceptable falling apart. The other shoe in the pair looks brand new.
We bought the most expensive hush puppies in the shop. Not expecting them to be totally defective. And not planning on wearing them anytime soon. Worn on a nice carpeted floor was disgustingly embarrassing when they were just crumbling all over the place. Leather uppers and in need are still in immaculate condition. As new but unwearable as the soles are crumbling off.

Last year I purchased a bag for my wife from Egypt branch "dandy mall "and she just wear it for 2 times as it is winter model and she kept in the drawer in it, s packing bag and when she get it out she found it in a bad condition and we complained 2 times with no any progress and the branch show very bad attitude in dealing with us and as shown the material of bag was not good which lead to this.

I called todat around 11:00 am to check if the branch is open and the person who answered confirmed that it is open since 10 a.m. And i asked if it will be open during prayer time since it is friday and he confirmed that it will be open. I went at around 12 pm and the shop was closed and i called again and he said there was a problem. I think this is so rude and not professional and i do not think there was any problem. I left my house only yo go to your shop and then its closed during working hourd. What is that ? It is supposed to be black friday rigth?
[protected] That is the number i called in case u wanna check

Earlier this year, in January, I returned my order of 2 pairs of shoes I ordered from Hushpuppies.com (original order #W1030495531), as the shoes did not fit me correctly. I used the return shipping form that was in the package, as was indicated in your directions for all returns. I physically handed it to the postal carrier that comes to our office, so I know it was received by a postal worker. When I had not received a credit or been contacted by Hush Puppies after 10 -12 weeks or so, I called your customer service number to inquire about my return. I was told that my return had not been received and there was no record of it ever having been received by the post office. I asked if there was any way to look up the tracking number on the form that was provided to me for my return and was told those are randomly selected and there is no way to track it. Basically, I was told I was out of luck unless the box turned up at your facility. It's been 10 months now and I haven't heard anything, so I assume I am just out the $69.03 I paid for shoes that I don't have. I'm very disappointed in the customer service at Hush Puppies. For a company that's been around for such a long time, I expected a lot more.

I bought a hushpuppies bag on the 18th of August from sports kingdom in Riyadh ksa I didn't use it as I was travelling on the 24 th of August .I used it on the 26 th for only a couple of hours and to my shock an surprise the strings are getting loose .I put the bag away and coudnt use anymore I am so disappointed at the poor quality of the bag something I didn't expect from a brand like Hushpuppies.This was my first Hushpuppies bag and will definitely be the last.

Hi there

I bought a pair of hush puppies about 6 months ago and wore them for the first time on 13th march 2017 and they have already broken. Has there been a fault with this type of male shoe? I no longer have the reciept but i did expect the shoes to last longer than 6 months as i know your a trusted brand. I cant afford to keep buying new shoes every 6 months. Would there be any way of some compensation or replacement?

Regards

James house

Hi
I would like to request to return or exchange the item that I have purchased on Sunday of 12th. Please refer to the receipt which I have attached.
Those shoes were really slippery when I wore next day and nearly got me injured. I fell seriously on the concrete. I was lucky not having broken arms. Bruised badly though.
The problem is I do not have the box. The shop assistant suggested to send you an email if you can approve that I can get a refund or exchange for this item.

Kindly await your reply.

Sue
[protected]

Sent from my iPhone

Dear team hush puppies

I purchased a hush puppies product (Green suede shoe pair) from kerala india one year ago. Few months back the sole deteriorated and has come to a non usable state. Photos of present state are attached for your reference.

Thereafter I approached bata showrooms in goa, india (My present location) and asked for possibility of repair on payment basis but I was told shamelessely no after sales service by bata or hush puppies.

I tried to get it repaired outside locally through roadside vendors but they refused because it requires sole replacement in a professional manner.

Then I wrote emails to bata customer care again asking for repair on payment basis & not free (As I know one year has passed) refer trail emails. I got the following stupid dumb reply from bata more than five times:-

"with reference to your concern related to the damaged product and in line with our company policy, we provide 100% replacement in case a major manufacturing defect is identified and highlighted to us along with the cash memo within 90 days from the date of purchase. "

I don't know why bata people are acting like ###.

I also know one year had passed, I am asking repair on payment basis because otherwise they are not usable and I will have to throw shoes.

And please not that model is still under production and marketing in bata showrooms so am sure repair on payment basis should not be a problem, it just requires a sole replacement and I am ready to pay for repair.

I want to submit the following for the benefit of hush puppies global office.

You have opted to partner with bata india and see the irresponsible and unprofessional way they are handling your brand name in india.

I have few questions for hush puppies to answer:-

# why should one invest approx rupees 3500 ($ 70) in a hush puppies brand shoe which does not have its own presence in india and is dependent upon a pathetic brand like bata which further doesnot feel ashamed to tell that zero after sales service.

# why should such a costly shoe start deteriorating wihin one year?

# and why should we not buy other good brands like woodlands, red tape which are offering better quality long lasting shoe at almost same price and most importantly with good and prompt after sales services (Free till 3 months and thereafter on payment).

I regret buying hush puppies product in india.

Hush puppies is risking its brand name associating with an unprofessional brand like bata.

I urge hush puppies to find a solution to my problem and email / call me asap and get my shoe pair repaired on payment basis within india.

Awaiting reply email / call from hush puppies.

Regards

Aneesh nanda
+[protected]
+[protected]

Copy Of their e-mail:
Hello John,

I am very sorry to learn of your experience with our product. Hush Puppies covers all of our products purchased through authorized retailers against manufacturing defects for a period of one year. This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.

The quickest way to resolve your returns is to take it back to the place of purchase. If your original retailer is unable to assist, you may return your product directly to us. Please provide me with the following information that is required to process your return:

Stock number, this is normally a 5 digit number stamped inside your item
Size and Width
Date and Place of purchase

When we have received the above information, we will review your claim and determine if a return authorization will be authorized. If your return is approved, we will provide you with the return instructions.

I hope that this has helped you out and if you need anything else please let us know.

Kind Regards,

Lou Ann
E-Commerce Consumer Relations

Corporate Customer Service Center
Richmond, IN 47374
P: 866.699.7365
www.hushpuppies.com

Dear Sir/Ma’m,

I would like to bring it to your notice that I have bought a pair of shoes from HUSH PUPPIES shoes store at Fraser Road, Patna, Bihar. I bought it on Friday, 31st July 2015. Within six months of purchase I noticed that the sole is getting detached. I have approached the store manager and asked him for the return and he suggested me to file a complaint to the customer care department.

I have been using the products of Hush Puppies since long tome and purchased almost 10-12 pairs & this is the first instance I found the product is unsatisfactory. I am highly disappointed by the quality of the product I bought.

However Hush Puppies is known for its quality and comfort but this time it is not justifying its brand name.
Hence while I am writing this to you and request you to suggest me proper channels/ways to replace the shoe and regain my lost confidence in Hush Puppies products as I never expected this type of quality from a well renowned and reputed shoe manufacturing company.

Article no. - 8544916
Cash memo – bill lost but attached here with the account statement of my account showing debiting Rs. 4499 in favor of BATA India dated 31st July 2015.

I have also lodged a complaint through toll free number and get a response on my email having complain number - CRF597120

This is my humble request to please take care of my concern as soon as possible and make provision to return my shoes.

Hoping for an early and positive response.

I will be thankful for your kind act.