Hydra Skin Sciences
Reviews and Complaints

The company is a total rip off! I called to cancel even before the item arrived. I tried to cancel before the order was processed and it was too late. You can always know with that "auto ship" program it is a rip off.
I called today, only 2 days after the order, it hasn't even arrived to cancel and a little dude who can't speak english offered me every option to stay with the program and i was adamat with him no, no, no! So far i've only been charged $4.95 on my credit card and he assured me there would be no additional charges, but from reading some other complaints on this board, I'm afraid he was not truthful with me. It's sad that these people are so dishonest and try to make a living off of ripping people off. : - (

on Feb 10th I ordered (for shipping charges only) Allegro anti aging cream and when trying to check out was shyster into ordering Brio Day and night serum. After reading the fine print and discovering that I would be charged in the future, I immediately cancelled the order. I received cancellation confirmations but still charged the shipping and handling.

I want my money put back! When can I expect the money returned?

This company took over $230 out of my account without my authorization. I signed up for that free trial scam, then read the fine print and cancelled immediately. They still took the money out of my account. It's been 4 months and I still haven't got it back. I get different stories depending on who I talk too. The first phone call I made they said the money would be back in my account in 2-3 weeks, then they said it was refunded already, which it wasn't. Subsequent emails said it takes 2-3 months, now they say it was never taken out. But it was taken out and never returned. This is a major scam company.

I placed an order for the free sample of the Allegro anti-aging cream and before I received the cream I noticed that my account was charged 2 charges of $.99, 2 charges of $.99 and 1 charge of $59.99. I contacted Hydra Skin Sciences which goes by Hydra Skin and DermaCare and informed them I did not authorize the $59.99 and had not received anything. I was informed to return the merchandise, which they gave me (2) RMA #'s to send with them. Upon receipt of 2 boxes, I returned unopened with the RMA #'s. I was told I would be charged a $20.00 re-stocking fee.
Two weeks later I still had not receive any credit back to my account, then found they charged another $109. from my account. When I contacted them they insisted I received a third product (never) and the most they would credit my account would be 50% of the $109. I stayed on the phone waiting for a Supervisor...finally after approximately 45 minutes on hold and speaking with a person I was given a Supervisor (I was told that a Supervisor would call me back, but I insisted on staying on the line) after fighting with the Supervisor, I was finally able to get him to change the charge from 50% to $10.00. I should not have been charged 1 penny, but finally agreed to the $10.00. They are a complete and total rip-Off company!

11 February 2017 I sent for a Free trial sample of Allegro anti-aging cream, a product of Hydra Skin Sciences. In the process of providing payment for the shipping charge, $3.96 with my credit card, I could not proceed to check out without also ordering Brio Serum lotion for an additional shipping fee of $0.99. There was no indication or written statement that I would be charged after 14 days. This company swiftly captured my credit card information and processed the order.
13 February 2017 I received an email from Hydra Skin Sciences confirming my order is shipped along with a tracking number for the shipment. I went online to Hydra Skin Sciences and was alarmed to read so many complaints from customers who sent for a free trial of Allegro. They complained about excessive unauthorized charges by Hydra Skin Sciences for products not ordered. I immediately phoned my credit card bank and spoke with customer service and explained my concerns. I learned my credit card had two separate shipping charges $3.96 and $0.99. I explained what I had read and other consumers who also ordered free trial products from Hydra Skin Sciences were charged excessive amounts on their credit cards that they did not authorize. My bank provided me the phone numbers of the merchant who charged shipping on my credit card and advised me to telephone them immediately and make every attempt to cancel any order or shipment of product. I phoned [protected] and a foreign person requested my phone number to track my trial order. I advised him I was calling to cancel any orders from Hydra Skin Sciences by the advice of my bank. He immediately informed me that with the trial order, I had agreed to a “Policy” to accept a complete 30 day supply of Hydra Skin Sciences products. There was no reference or indication of a policy or agreement for a consumer to read prior to providing a credit card number. I insisted I did not want a trial offer or any products related to Hydra Skin Sciences. However, he continued to read from a script indicating I would receive the products to try and if I didn’t like the product I could return. I continued to insist I did not want any product and he then provided me two RMA numbers to write on the front of the product package and return the package no later than 15 March 2017 to 14925 Heritage Crest Way, Bluffdale, Utah 84065. I will return the product unopened and write the RMA numbers he provided on the front of the package and make a copy of the tracking number. I will follow up with my bank and dispute any charges by Hydra Skin Sciences.

After seeing this product offered on a Dr. Oz advertisement, I ordered trial size, ONE product only.
The shipping fee was $3.93.

Within a week, I received the three products listed above in a single box.
PLEASE NOTE: I only ordered ONE product.
My Visa credit card was charged for $3.93 twice and additionally $0.99 twice.

Two weeks later, my credit card was charged $103.00 for the Allegro Cream and $109 for Brio Serum.
I never received an invoice for additional products and I never authorized these payments.

I have called two numbers listed with Hydra Skin Sciences (it is a call center out of India).
The final outcome of both calls resulted in an offer to keep the trial products and receive only 40% refund OR return all products, pay shipping fees and pay $40 "restocking" fee.

On another interesting note: they only allowed Visa or MasterCard. No American Express. If payment through American Express is allowed, any disputes are always resolved in favor of the cardholder. We all know that.
It is much more difficult to dispute charges with Visa or MasterCard.

This is a complete scam. The company, Hydra Skin Sciences should be banned from all advertising for trial products.

DO NOT ORDERED ANYTHING FROM THEM!

This company is a scam! I'm filing a public complaint in addition to this review. There have been many complaints submitted already online. I agreed to receive free samples and to only pay for the shipping and handling. There was nothing mentioned at the time of purchase about a trial period or that I would be charged the full price after 14 days. I haven't even used the creams yet and two fees were automatically withdrawn from my account - $103 and $109. Customer Service informed me that I will need to return the products for a refund, but I will be charged a restocking fee per product plus I have to cover shipping and handling costs. $40 at least down the drain in total fees for absolutely nothing! This company needs to be shut down for scamming people!

Free trial my ###.
Within 2 weeks my debit card was charged $103 for a charge I did not authorize.
You advertise this as a FREE trial- just pay shipping and handling of $3.96 and .99¢
So...if it's FREE...why am I being charged $103 without it being known?
I guarantee 99.99998% of people believe it is a FREE trial, yet you decide to SCAM us all with hidden charges and fees. Then - when disputed- a 40% restock fee?

I didn't authorize you to charge anything more than $4.95. So, in my opinion you're fraudualently advertising AND charging people. You are a complete scam!

BBB has been notified as well.

I sent for a sample, I thought, of Allegro cream for $6.00 (with shipping). All good I thought until I received my credit card statement with a charge of $116.86 for either the sample or something else I have not received nor requested. I sent two emails to them from their website, but have not heard anything back from them.
More fool me for trying something cheap, I thought, online, but this seems to be some type of bait and switch or scam.
I am quite unhappy and would like my $116.86 to be credited back to my account. I am quite happy to send the sample back.

In about mid-January I responded to a 30 day trial offer for Allegro anti-aging cream, a product of Hydra Skin Sciences. In the process of submitting payment for the $4.95 shipping cost I learned that I could not get it without also using the Brio serum lotion for an additional shipping fee. I was told that the two were shipped from different warehouses so one shipping fee was not possible. Then eventually I learned in smaller print after all transactions were complete that I would be charged the exorbitant fee of something like $89.00 each if I did not opt out within 13 days or so. It was too late to cancel. I argued with the man on the phone that nothing in the offer mentioned a second product and therefore I wanted to cancel. He said I would receive the trial products and would just need to cancel within the allotted time. Upon receiving the product there were no invoice papers, just an email address in fine print. At the address I was directed to a third party cancellation service which would charge something like $59.00 eachto cancel. I could not find what the amount was in the terms and conditions, only at end of the things I filled out. At that point I just erased all my information and went to their customer service site and left a message. That was a few hours ago so I have no reply. I do intend to stop payment on my credit card and contact BBB in Texas. I just want no further charges from this company other than the 2 shipping fees I have paid. When the order was forcibly placed I fully intended to cancel any future shipments.

I had the same experience--agreed to the "free" sample, paid the shipping, then 2 weeks later was charged $103 and $109. I never even got an email confirmation, and there was no packing slip in the boxes explaining the subscription. Super shady! I called my credit card to dispute it, they conferences in a company rep, and they supposedly have cancelled the account but won't issue a full refund ($10 restocking fee for each), and I have to ship it back at my expense. I NEVER saw anything explaining this scam--though they insist it was on the website. Must have been buried in fine print. I'm returning them, then disputing the restocking fees. DO NOT FALL FOR THIS! Now I'll have spent over $40 in fees and shipping for something I didn't even use. I'm filing with the BBB.

Early january, 2017, I ordered a free trial and was to pay only shipping charges of $4.95. Ordered allegro cream and day and night serum. Two weeks later they charged my credit card for $103 and $109. I called them from the number on the credit card site. They said they would cancel my account but I still owed them the money. After much deliberation and one hour later, they wanted me to return the products for a $10 each restocking fee. Hydra skin sciences, 14925 heritage crest way, bluffdale, ut 84065. I told them that I would not agree to anything and they were to stop billing me. I also told them that I disputed the charges with my credit card company. Citi told me not to return the products and they would take care of it.

I too am having the same experience as the others that have written about.
I did send for the "sample" that was advertised as shipping costs only, however 15 days later "they" charged my credit card for $103.00 for each of the products. I was alerted by my bank about possible "fraud" charges, I did stop one payment but the other charge (same amount) had already been paid.
I called the number listed on my bank statement and was told I did not respond within the 14 days to the "free" trial therefore I was charged the full price... My card was charged on January 10th... today is the 25th... I did not receive the product until Friday, January 13th .

I ordered a supposedly Free sample product of Allegro for shipping charges of $4.95. I signed up for nothing else. This was a scam! If I do not return the sample, at my own cost, I will be charged $79.99. Plus if I do not return sample and cancel future orders, which was not stated in the sample product I ordered, they will continue to charge a monthly fee on my credit card. Do not order this sample of Allegro. It is a scam!

email: hydraskinsciences.com

Phone # 844.885.9677

Address: 14925 Heritage Crest Way, Bluffdale, UT 84065

I, like all the others, signed up for "shipping costs" for a trial of their product. Like all the other complaints, I am getting charged $109.00 monthly and have received one one product. I, like all the others did not realize I was signing up for monthly charges. I want to unenroll for their product and monthly charges. There is no literature, address, phone number with which to corespond,
or call. I am very frustrated with this for business transactions. This is the reason I will never buy over the internet again. Very unethical practices, as a business. I did like their product, but with this type of "bait & switch" I will find other products just as good that have better business practices. How do I stop the monthly charges, and the product being delivered?

I ordered a purported free trial of hydra skin sciences brio product. There was no mention of an auto ship program. I have been bombarded with product, and have no way to contact this company. They are charging my card hundreds of dollars each month and I need them to stop. I want to return all of this unopened product at their expense and have these charges removed from my credit card. Their address is 14925 heritage crest way
Bluffdale ut 84065

I went to the website, https://www.google.com/search?q=AEI*SKINCAREROUTINE+&ie=utf-8&oe=utf-8, but did NOT complete the transaction. I have received the product but do not want it. I was also charged shipping and now am being charged a $.99/monthly subscription fee. I do NOT want the product and do NOT want to be charged a monthly fee. How do I return the product and get the fees STOPPED?

I thought I was getting a trial size for 5.95. It was charged on my credit card for 59.99. The first time I called the woman had very broken English and I had a very hard time understanding her. I then received another product, Brio and with the same understanding of it being a trial for 4.95. There were numerous charges on my credit card under these names on my statement. The 2nd time I called I talked to agent 399 and was having a hard time understanding his pronunciation of the English language. I was never rude to him but he terminated the call. I will be sending all the products back, unopened, and was informed that I will still be charged a 20.00 restocking fee. I read through your terms and agreements and did not see anything like that. Very, very disappointed and feel like I've been taken advantaged of

At the end of October 2016 I saw a website offering free trial of anti-aging creams which you only has to pay $4.95 for shipping. They don't mention that once you provide them your credit card number they charged $109 for the creams and also are acquiring a fake contract to received a standing order and a monthly charge for shipping a product that just don't know if really will going to give the results that they promised. On Dec 5/16 I was surprised by receiving by mail the product, called to the credit card to stop the payment to them, having problem to get company costumer service phone number, ( because they don't provide any information ) finally called them and tell the guy TO STOP SENDING ME THE CREAMS. I WANT MY MONEY BACK, FULL NO PARTIAL REINBURSMENT. THE PRODUCT GAVE ME ALERGY!. This is unethical and dishonest way to do business.

My wife saw an ad on the internet and ordered what purported to be a sample of the products listed above, on october 13, 2016. We received an email back from the company on the same date, confirming that order.

There was not one word on that letter stating that this purchase was to be for a monthly delivery of their products, for a combined price of over $200 per month!

My wife did receive the sample. However, she never received any other deliveries of this product, even though we learned, through our credit card bill, that we had been billed for october, november, and december.

This company is a scam company.In addition to posting this letter, I am notifying the postal inspectors about this company and its practices. I hope they take this company to court and are able to recover unearned charges and a conviction for false marketing.

Thomas h. Griffith