Hydra Skin Sciences
Reviews and Complaints

I, like many, chose to try these products for the 14 day trial for the cost of shipping. Like many, again, I did not read all of the Terms and Conditions (T&C). I did read enough to understand this was an automatically renewing "membership".

You can go on and read the details of my dealing with this company if you want, but the take away is -

IF YOU DO NOT WANT TO BE CHARGED HUNDREDS OF DOLLARS, YOU MUST CALL TO CANCEL WITHIN 14 DAYS OF PLACING THE ORDER and you do not have to pay to return the products.

Even though I had only received 1 of the 2 products, I decided to call customer service 13 days after placing the order. This was very, very fortunate for me because you only have 14 days after placing the order to cancel. If you wait until day 15, they've got you - which, I guess, is why the products takes so long to get to you.

The email order confirmation had an 800 phone number, but when I called it, there was a recording saying the company was no longer receiving calls on this line. The email came from HydraSkinSciences.com, so I went to their website to find the customer service number.

I called and said I wanted to cancel the membership. The representative, Josh asked how I liked the products and offered to give me an additional 14 days to try them. I said I wanted to cancel now. In order to not pay the $109 for one product and $113 for the other, I would have to return the products - at my expense - within 30 days. I asked where on their website it stated this. He told me to go to the product website - brioskin.com or allegroskin.com and read the T&C. Sure enough it stated I had to return the products. I was given the return address and RMA number. They had to receive the products back within 30 days or I would be charged.

After I hung up, feeling like I was screwed - paying for shipping to receive and paying for shipping to return - on what I thought was a free trial offer.
I went to the company website - hydraskinsciences.com - and looked at their T&C. They stated that as long as I cancelled within 14 days, I would not be charged anything.

I called back and told this to the representative and after again referring me to the product website and reading from her script, I again told her about the T&C of the company website. When she couldn't get me to agree that I was obligated to pay to return the product, she actually hung up on me. Now I was on a mission.

I called back again, received the same info about T&C on the product website. I again referred him (Peter) to the T&C on the company's website. We went back and forth on this and eventually he asked if he could place me on hold. When he came back, he told me they would honor the T&C on the company's website - I would not have to pay for the products, I did not have to return the products and I would not receive any further product from them.

What a scam! I ordered the sample on the internet for $4.99 shipping and handling. A few days after I received the product my credit card was charged $103. I immediately called to inquire about the charge. I was informed that I was enrolled for more products --- I did not want more products. What a scam. I will NEVER ORDER ANYTHING ON THE INTERNET AGAIN.

I ordered this product in June. Free Sample +shipping in large font. Apparently in very small print, that was not seen by many other customers, were the following policies:
* automatic shipping after a certain date
* no refunds on products a different month than received
*no invoices of any kind or contact information, no prices
* no online access to your order
I started examining the box carefully and found in very small print the name of the company.
October shipment came in and I finally was able to call. A person who has English as a second language, " I thought you would appreciate that we are taking the October shipment back." I could understand everything if the policies were noticeable .
I don't know about the product. I haven't opened the first box because I was waiting to finish what I had of another product.
It is now to me logical to assume, if the company policies and marketing is disreputable, be WARY of the product!

On 9/14/16 I was offer a sample for shipping and handling for $3.99 + .99 of the company's product. I accepted it. I got another product along with it that I was charged another $4.99 that I never ordered.
I just got a bill for $109. for one product and $103. for the other.
I called their services department and they would take the products back but charge me $40. restocking fee.
On9/29/16 I closed the account and told them I would ship the products back but refused to pay the restocking fee. They said it would be reduced to $10, I told them NO. I will send your products back and charge you the postage charge.
I had to cancel my credit card.
The product came with no invoice?

This is definite a scam !
This was a popup ad for a sample of the Allegro product that all you had to pay was $3.96 for shipping & handling. Did not state about returning in 14 days or auto renew order. Was not able to print that page at that time.No receipt or any paper work was enclosed in box other than booklet. 2 weeks later my credit card was charged for $103.00 and 1 month later was for $109.93 .
Called my credit card company, explained situation.They will dispute charges. I feel certain I will get a full refund.
Then on 9/13/16 I received this cream again which I never ordered. I will call [protected] to find where to return it.
Unfortunate this happens too often.Think before you order!

I ordered brio and allegro skin cream for 7. 99 plus shipping and handling one time with my bank card. Little did I know that they would be charging my bank card every month and keep repeatedly sending me the products. I have canceled this product 4 times now. They do not provide a phone number, they only give you a place on their website to comment or cancel by email. This company as well as their products are deceiving. I have now been charged nearly $800. 00 after repeatedly canceling.

I ordered a sample of these products to be sent to me and the cost was to be for shipping only of $4.95. When I got my bank statement the charges were for $8.40. I did not complain about that. However today I checked my bank account and on August 3 there were two charges to my account of $109.00 and $103.00 that I did not authorize. In checking on line I see that is how you do business by not making it clear to the public what you are doing. I have been scammed. I am notifying you that you are not to make any additional charges to my account and my bank has been notified of this. I would appreciate it if you would refund the $112.00 to my account. In any event I do not wish to do any further business with Hydra Skin Services. If these charges do not cease and desist I will seek legal council.

Like many others, I sent for the free trial of Brio Night & Day Serum. I paid the $4.95 for shipping and handling for each product on 7/14/16. I read offers very carefully and there was nothing about canceling in 14 days or else receiving monthly shipments of the product. It was quite a shock when I looked at my checking account today and saw charges pending of $103.00 for SKINCARE/Ref1:[protected] Ref2:[protected] Ref3:[protected] 17 Expires:[protected], and $109.00 for EYECREAM/Ref1:[protected] Ref2:[protected] Ref3:[protected] Expires::[protected]
I have not used the trial products and do not intend to.
I want to cancel any further orders and I want a refund of the trial product shipping and handling, as well as the above referenced costs. To date it has cost me $224 in overdraft fees because of these unbudgeted expenses. I am a senior citizen and a widow. I live on a fixed income and have to budget very carefully. I also want to be reimbursed for these charges.

I ordered the anti aging cream and eye serum. The advertisement stated that I would receive both free with paying 4.95 for shipping. I only received the anti-aging cream. When I called about it I was told that I only ordered the one. I went back and checked and it says that I would receive both for that price on the shipping. When I said to take me off the account I was told that I would be charged over 100.00 dollars for it. There was nothing in the advertisement about paying for the cream. It said that it was free! It was a 14 day supply for free. If I don't want to be charged the amount I have to return my free product and pay for shipping to send it back. This is false advertisement and unethical. I am very disappointed and will be putting on facebook what happened to me so other people won't fall into the same trap that i did.

Scam in the grandest sense of the word! A $4.95 (shipping only) charge that turns into a $109. charge 15 days later. No invoice or contact information with the product when the product comes so you can cancel. When you find the information for them on the internet and call, they will tell you that 70% of your money can be refunded. If you want to return the product (which I never could get the address for) a $20. restocking fee will be charged.
Thank goodness for my wonderful credit card company that is going to bat on my behalf. I really feel sorry for anyone (especially seniors) who are trying to battle this alone. BUYER BEWARE..

I ordered samples of the above items and paid $4.95 for shipping per instructions on your website. I did not receive any samples. What I did receive was the actual products and my bank account was debited $212. I did not order these items and didn't even know the price or I would not have ordered the samples. I am 81 years old, disabled and my only income is social security. The bank refunded the $212 now my bank account has again been debited $103. I have not used the items, they are still in the original shipping boxes. They were shipped from 14925 heritage crest way, bluffdale, ut 84065. The boxes say return service requested — does that mean that is where they are to be returned. I have received no correspondence requesting me to return the items and I do not know where to send them. As a very low income senior citizen I would like the money returned to my account. Obviously you have my bank information. There was no packing slip, order number or company name on the boxes. I received them about the first of may.

Sarah ann pepper
2111 first ave. W. Apt.52
Maylene, al 35114

[protected]

Called [protected] gave them hell. Charged $109.00 told it was not a sample but full size product. Also received the Dermablush and was charged $103.00 and the same excuse, it was a full size. An indian spoken gent cancelled my order and sent to my email a confirmation of cancellation. The gent did try to ask how i liked the items and would speakover you. Found the phone numbers from bank statement :
[protected] or [protected]. A sickening scam. Beware trusting any of these adverts, regardless of who says its good. Dr. Oz...this is sad.
Received no invoice or papperwork, who knows where they are.

I recently ordered their products on line, my mistake - the old adage if it appears to be too good to be true - it usually is. Unfortunately, I was scammed! It says that to order both packages it would cost only $4.99 for shipping and handling and the products were a free trial offer.

I received the product and then they charged my account for $212.00 and I had to cancel the account within 14 days or they would continue to bill me monthly - however, I never received any information about this from them at any time.

When I went to their website on the Internet and called their number I too received someone in India with a heavy accent and she stated that they couldn't return my money and the best they could do is reduce the charge by 50%. After an extended conversation where she kept putting me on hold to discuss my demands for a full refund with her supervisor she finally agreed to refund the amount less $10 restocking fee and the amount would be put back in my account within 7-10 days and I had to return the products within 14 days to an address she supplied with return product numbers at my expense.

My advice - don't purchase any items on the Internet unless they are a reputable US established business! Read all the information on line and print out the information for future reference and complaints.

Don't wait to contact your bank or credit card company and file a dispute immediately against this charge! Don't trust that they will do as they state during the conversation - they are not in the US. However, they do provide you with a fake location in Utah and operate out of India.

All scams should be filed with the Federal Trade Commission and Better Business Bureaus and any other entities that govern the Internet to close them down.

After trying the day cream for 3 days, it doesn't make any change they claim it will, it only irritated the skin around my eyes.

Again, buyer beware!

I seen nothing on the site that I ordered from that this was a trial period, all it said was to pay 4.95 for shipping. I did not knowingly sign up for them to take over 200.00 out of my checking account! This is a scam and they need to be stopped