ICICI Bank review: Worst nri icici bank services 53

My NRI account with ICICI has been locked out for years. The reams of paperwork I sent to make the account operable have not even been acknowledged. The account is still dormant -- a status that the RBI designed to help customers, but the banks use to lockout customers from their own accounts. Their phone banking is a joke, an illustration of how you can have lots of people at work and still do nothing for the customer.

Without reservation, their customer service ranks as the worst among all the banks I have dealt with. They also deserve the highest marks on bureaucracy, incompetence, outdated modes and methods that make life unpleasant for the customer

On the rare occasions that I happen to visit their branch in India, the expectation is that I have to fall on their feet for them to provide any service to me -- for the simple mistake I made years ago by opening an account with their bank.

Save yourselves a lot of grief. Stay away from ICICI.

RIdiculous services offered by a leading bank in India, i am requesting for just the list of document held by the bank against my home loan. They are asking me to come to the branch. I live in USA, I have mentioned this number of times but still same response they regret the inconvenience.
if this the lack of empathy they show customers how will service levels improve from PSU to Private.
Extremely frustrating and clearly shows the gaps in management and shop floor.

Do not know where to start complaining about this bank, as it is shameful to call this a bank. After getting tired of getting customer service for debit card, address change or even about unwanted charges levied on my account, multiple mtce charges in single month, multiple charges for issuing debit card, i finally went to branch to close the account, I was assured of closing account with reversal of charges and balance amount in bank to be sent to me by DD. But nothing came in, besides my mutual funds in demat accounts also missing, demat account also closed, These managers who lied to me and pocketed my money for themselves or for the bank. God knows why this bank is looting money from accounts ?

This bank is nothing more than a scam and shame for India. NO body even should go close to this bank . They equally cheat on NRI as well as for resident accounts. Took this matter to highest level. but standard reply and closure of complaint. Nothing came in even from highest escalation.

Steer clear of this bank and beware of cheating managers SARWAGYA UPADHYAA AND AMIT GOEL .

This bank is complete disaster, in another incidence in past, my son wasted 45 days to open NRI account, bank took 500$ and couldn't provide valid user id, password or internet banking even after several weeks, Debit card never worked, user id password were not linked, in all this account was just numbered but nothing existed, even the amount 500$ we gave was no where..
Even the NRI manager had no clues who came to our place, we had to stop him at our place till they refunded our 500$. This bank is shame in banking industry on this globe. Shame less Chanda kochar never responded after we sent many tweets to her. Wonder how she is managing this [censor] bank. This bank needs to be shut down by rbi.

avoid this bank by all means. This is nothing more than an Indian scam.

Really hate the IVR menu for NRI customers. Just after one wrong time entry of a/c no on phone, it says "You reached max limit of trying to contact us and disconnects the phone". such a crap bank, i have ever seen. i want to close my account. they are asking me to send 20 years back older method of writing letter to delhi. who in the current world needs a letter to be sent. what the hell are their IT systems doing? customer care is just some cry babies. they dont have any privilege of closing the accounts on verified customers on call.

I am having so much trouble with ICICI NRI AC since it went dormant, Customer service are asking for numerous documents for no fault of mine. They classified the account as dormant and are trying to prevent me from taking my money out of the account using these procedural delays. Its an absolute SCAM and FRAUDULENT mindset of the bank. How do we complain about this back to RBI, can someone file a class action lawsuite to find out how many people it cheated.

ICICi bank has a pathetic NRI service and a very callous customer service. Please avoid. I have been trying and waiting for a call from bank to just get started with account conversion from resident to NRI. You ask them to call you at X hours, you get a call at Y hours and then you get a promise to get a call later, unfortunately it's an endless wait.

Needed to repatriate funds from India to US. The amount of documentation asked for by ICICI is INSANE to say the least. I have had suicidal thoughts going through their broken process. I curse myself for being born in India and having to deal with ICICI Bank. When I started the process 3 months ago, I was told simple documentation requirements including a form from my CA, source of funds (property sale deed), identity proof etc. In spite of providing all they asked for, they continue to ask for newer documents (property purchase deed, source of funds to purchase the property, receipts from builder, NOC from spouse, some triparty agreement, transaction details of every payment made and the list goes on). I have provided everything and they continue to ask for more in trickles. At one point I had to provide same set of documents thrice because I continued to receive canned emails with the same asks. Customer support is non competent but polite though the politeness doesn’t help. Finally caught hold of a supervisor who is being genuinely helpful but even he is unable to control the unending documentation requirements from their back office. Meanwhile exchange rate continues to become unfavorable and I am losing money. By the way, the original request form also expired so I need to work with my CA again to create a new one. Wonder what kind of leadership ICICI has and how they are able to run a private organization so pathetically.

I am an NRI. Worst experience in ICICI bank. And since you are out of the country can't do anything but break your head on a wall. Really messed up my repatriation. It's been 2 month but still no resolution. As soon as you enter you are greeted by an officer. Asks straightaway to invest in their product. If you refuse then HE is rude. Guess he gets commission. The person who was processing my case went on leave for 20 days. Then came back from leave and said they cannot keep the documents for more than 1 month and couriered back. Is it my mistake if she went on leave for 20 days ? Asked for address sent to, no response from her. Sent email to manager, yet to receive response. Next time I come to India, I am closing all accounts with ICICI. I would give rating of -100. As of writing this, yet to receive response about money as well as documents.

I just wanted to update my phone number for my account which they had made dormant. They said I will have to come to the branch. I mentioned that I am abroad and cannot do that. So the only option they gave me was convert to NRI account, this can be done in 4-5 days. What a joke, I have been struggling for 2 months now and have sent them endless amount of document. Every morning I write to their customer care and next day they send me a response saying my issue has been 'resolved'. They sent me the first mail/post with only the check book. On raising the complaint, they sent NRE card, then NRO card. After all this, when I try to generate my online userID, it says my number is not registered with them. I am yet to come across this level of horrible banking experience in India or US. I just don't know what to do now, totally helpless !

ICICI bank NRI customer support is getting worse day by day. I see business are growing big with good CS. But here it’s quite opposite they are really not bothered about customers.

Coming to my case here is the SR824407968 which was opened on April 16 and in short issue is my Money2India was deactivated as I have to submit few documents. Which I have sent via email to nri@icicibank.com on 04/16. From that day on when ever I send an update email, reply I get back is sorry for the delay we will resolve the issue in couple of day. Till not I have send 6 email in past one month and same reply I get from different CSR.

Common ICICI BANK to activate one deactivated account you want month which is not fixed yet.

One day a got a call from CSR manager (AJAY) he was so apologetic about the issue and was assuring me that issue will be solved in next 24 hours more than 3 days went by and my account is still not active. Looks like I have to permanently close my account with ICICI and move to some other bank. All my foreign transaction were blocked from past 1 month and not sure up till when. Thanks to ICICI BANK worst service.

Worst rating bank and it’s service.

05 October 2022

Below is our less than satisfactory experience working with ICICI staff in Sigra, Varanasi Branch in India.

We (my husband and I) opened a joint NRI savings account at the Sigra, Varanasi branch of the ACICI Bank a few years ago.

Due to the pandemic, we had not visited India since February 2020. We did not set up internet banking, hence were unable to do any transaction for the last 2+ years. This resulted, understandably, in a dormant account.

When we started to plan our trip to India, we also started the proceedings to set up internet banking and unfreeze our dormant account. Working with phone and internet support staff, we were able to gain internet banking and start the procedures to unfreeze our account. This process took about 2 weeks of our time, consequently, the trip date arrived and we traveled to India.

On September 12, 2022, we visited the Sigra, Varanasi branch and met with Mr. Rajesh Mishra, the Branch Manager. He instructed that we work with Ms. Puja Shrivastava, Deputy Branch Manager to unfreeze the account. We followed all instructions Mr. Mishra and Ms. Shrivastava gave in the name of meeting KYC (know your customer) requirements - which consisted of filling out a new reactivation form, along with copies of the passports, copies of the visas and passport size photographs. (Please note that we had already done so while we were in US and submitted these forms via e-mail). When we left the branch office, Ms. Shrivastava told us that she will submit the papers that afternoon and we will be able to unfreeze the account within a day’s time and we will get notification via phone or email. Meanwhile throughout our visit to the branch, Mr. Mishra kept pushing up: (1) to transfer NRI funds from other bank accounts we may have in India and (2) open an FD since the rates were so attractive, etc. We were more concerned about unfreezing our account at the time. He gave us his business card and said that we should call him anytime if there were questions.

We did not get any notification from ICICI in the next 2 days - September 13 or 14, 2022. Needless to say, we called Mr. Rajesh Mishra. He did nor pick up the call for the first few attempts; picked at 4th attempt and rudely told me “I am in a meeting and you keep calling…that he is not in front of a computer and to call the branch”. Well, the branch, in this case Ms. Puja Shrivastava did not pick the phone either.

Fast ward to September 15, 2022. No notification from ICICI about unfreezing the account. We traveled from Varanasi to Mau Nath Bhanjan, MAU, UP. On September 15, 2022, my husband, Dr. Triveni Upadhyay approached the Mau branch of ICICI bank to inquire about the unfreezing the account. He talked to Mr. Mohammad Asif at the Mau branch who immediately called the Sigra, Varanasi branch and found out that the papers to activate the dormant account were NOT submitted by Ms. Srivastava as of September 15, 2022, contrary to the promise made by her and Mr. Mishra, the Varanasi Sigra branch manager. This is a major dereliction of duty by the Sigra branch office management. Mr. Mishra and Ms. Srivastava are directly responsible for this failure to perform their jobs that created major disappointment and our inability to use our funds at ICICI while in India.

On the other hand, Mr Asif at the Mau branch extended a great deal of effort in this direction, made numerous phone calls to the Sigra branch and finally on September 20, 2022 our account became active. On September 24, 2022 we departed India.

Our overall assessment of the performance of three (3) ICICI management staff we interacted while in India – on a scale of 1 (very poor) to 10 (excellent) - is as follows.

Mr. Rajesh Mishra, Branch Manager, Sigra Varanasi Branch: 3

Ms. Puja Srivastava, Deputy Branch Mnage5r, Sigra Varanasi Branch – 5

Mr. Mohammad Asif, Mau Branch - 8

We provide this customer feedback in the hope that it will help you train your staff and help overall improve the services provided by ICICI management staff to its customers and thereby improve the image of the ICICI Bank.

Submitted by:

/signed/

Sadhana M. Upadhyay, Ph D

Concord, MA

USA

The worst bank for NRI services, please do not ever opt for this bank. I opened my NRI account on the 6th of September. The bank employee who came to my house while creating an account (Kavya) told me it would be shipped to my USA address within a week. But now it's been 3 weeks since I arrived in the USA and I have not received my card yet. They just told me we had done our duty when I asked for a response for not receiving my card. Aditya the NRI account head, just keeps postponing things, He says he will make everything fine by tomorrow, but no response to date. He in fact stopped replying to my messages and calls.

So I am telling everyone out there to not rely on ICICI bank for any account opening business. DO NOT OPEN ANY ACCOUNT WITH ICICIC BANK.

Hi Praveen Kalagi,

I have recently opened NRI ACCOUNT (NRE/NRO) from ICICI Bank Singapore branch on July 2024. Initially the process was buttery smooth and I enjoyed the service. The moment, I was looking for a personal loan of Rs.15 Lakhs and my Singapore RM redirected me to Chennai branch and one of the representative from Chennai branch called me and he had asked me to provide necessary documents and I had provided the same. This chain process never ending and they keep asking me so many documents and I got frustrated and asked to stop the loan process.

I am not at all happy with the lengthy process and decided to close my account and already visited the branch in Singapore and submitted the form as well.

I think ICICI bank need to educate their staff to know what is RM mean.

I never recommend anyone to ICICI bank with my bad experience. Hope not to repeat to anyone else otherwise you will lose loyal customers.

All my time and effort wasted, staffs are very incompetent and they don't know the value of RM. I thought opening NRI account is pride and bank will assign dedicated RM for our queries to resolve quickly whenever required. no way, all money minded people and business. very difficult to sustain and holding the account in ICICI bank...

Worst bank

As usual, no reply from managingdirector / praveen and corpdbgrievances... No point of sending email as well.