Idrotherapy / Idro Labs
Reviews and Complaints

I tried the sample and cancelled the product one week after receiving the sample because it is no good. Even so I cancelled, they still shipped and took my money more than the advertising said. I cancelled all my credit cards that is the only way to stop them. They are criminals.

Ordered a FREE TRIAL from these companies. Subsequently charged $131.53 & $155.58 with absolutely NOTHING being received. At no time did I sign up for anything!

do not use this company!ordered a free product and got charged multiple times for nothing, no products no address and phone numbers, and no help from credit card companies

I agree with hailey. I also noticed good changes in my wife's skin. Was aware enough with the policy so I didn't experience unwanted charges on my account.,

I can't get it., why all comments are about scam..when in the first place it was stated that we should call them when we are not satisfied with the product and send the product back, simple! .. based on my OWN EXPERIENCE, i received an email regarding their policy, i complied with it. . . I called when i haven't received the product on time, i asked to extend trial period and they allowed it. .

Let's be real. . this products helps me reduce those ugly lines on my face, not all of course, but at least it lessen those lines that reminds me of my age. i will not sacrifice to try cheaper product that will harm my skin in the long run. .

LISTEN TO US
DO NOT DEAL WITH THESE SCAMMERS - I cancelled when one of the products burned me, and the others did not work, they refuse to acknowledge I did cancel and they still have billed my credit card massive amounts as they deal in US dollars so be warned they are scammers. They do not deal with paper only a useless call centre, which they say I did not call, I did and was not given the option to return the goods nor was I told an authorisation number so clearly they have two systems working. BE WARNED

Que faire lorsque vous êtes pris dans cet engrenage ? Des prélèvements de +/- 200 €, sans demande de ma part.
Soit disant une livraison de 2 produits combinés, alors que je ne reçois qu'un seul pot de crème. Je n'ai pas encore vu la couleur de leur huile d'Argan, si spéciale.
200€ pour 14.2 grammes de crème de jour. Cherchez l'erreur.
Une satanée bande d'escrocs et de voleurs. Naturellement, sans moyen de communication. Inutile d'essayer de les joindre.

These guys are thieves no question - keep away from them

In the past I have requested that I do not receive further deliveries of your product so I ask AGAIN to meet my request, I would not to take further action on this matter. Please forward to me an address in Australia where todays' delivery can be returned. Thank you.

I spoke with John earlier today 9th March 2016 and received an RMA #so I can return a package which was sorted out ok. I was then looking at my bank statements and found that an amount of $13.89 has been debited today. I want to know what this if for and the full amount refunded. I have cancelled my account with your company and am making a formal complaint to the appropriate authorities as this is not an acceptable way to a run a business. I would like to be contacted asap regarding this matter.

Do not purchase products from this company. Multiple payments were taken from my account before the bank alerted me to the scam. The bank also informed me that the company would have taken a regular monthly payment from my account. On the advice of my bank I cancelled my bank card. Stay clear.

This is a scam! I ordered the 2 trail products on 7 March 2016, they charged $12.08. I called to cancel my order on 25 March and they said it was too late and I had to cancel the future order within 14 days, and they had already billed me for the cost of the products! Today I checked my statement, they billed me totally $303.10 on 22 March ! I called to complaint and they said I accepted the outcome in the first call. No I did not. They said the Terms and Condition was shown on the website. The quality and effect are not as they described online and it is not free at all! The cost they are charging is also too high. As far as I concern, the information they advertised online are misleading. Is there anyone who are interested to join me to complaint to the government official? please write to me so that we can gather all the victims together. poongracehk@yahoo, com

I had the same experienced as you all very angry and nothing I can do they took my money all up $270

I live in Australia and I too have been RIPPED OFF! I agreed to the sample products costing about $15 and did indeed receive the tiny sized products. Then over the month 4 different transactions took money out of my credit card amounting to $568. I HAVE NOT RECEIVED ANY PRODUCTS SINCE ... not that I agreed to anything more apart from the initial sample products. I went into the bank and had my credit card cancelled. They are investigating the company and if proven to be a scam, I WILL be reimbursed by my bank! After these complaints I can happily see the outcome. Disgusting thievery!

I too have fallen for this scam..but they do explain it somewhat in their " terms and conditions" found way down the bottom of the order confirmation page. None the less it is completely appalling that people can do this to others. I have just cancelled my credit card and will receive a new one so they have no access to it...Call your bank and cancel your cards people...Cant believe I fell for this. ..

I just noticed two withdrawals from my bank account also. This is a total con. Yes a small free sample arrived. For which I paid the delivery fee. Now I have had two withdrawals one for $121.84 with $3.66 transaction fee. and one for $145.38 incurring a $4.36 international transaction fee. Absolutely disgusted.

Hi everyone. You should go to your bank and tell them what happend. I did and showed them all transactions when money were taken by Essence of Argan. They closed my Credit card and opened a new one. The Bank also connected to Essence of Argan and cancelled all charges. So I have received a Cancellation Notification from "Essence of Argan Customer Support" and all my money back onto my new credit card. Couldn't believe! Thanks Lord. They even gave me back 9 dollars that I paid first for shipping. My name's Iryna. I live in Australia.
There are refunds on my credit card. All the best.
Transaction detailsOpen help Amount
INTNL TRANS FEE REFUND
23 Feb 2016
ADJUSTMENT TO ACCOUNT
##0316 98.77 US DOLLAR
+$138.28
07 Feb 2016
ADJUSTMENT TO ACCOUNT
##0316 92.18 US DOLLAR
+$130.77
24 Jan 2016
ADJUSTMENT TO ACCOUNT
##0316 6.59 US DOLLAR
+$9.47
There are no more transactions to display.

The same thing happened. Got charged for free samples, contacted them on the 1800 number in Australia. Was being pressured not to cancel, however I told the person I wasn't interested. Fleeced out of multiple amounts. Lesson learnt - if it sounds to good, chances are it's a scam.

This company is [censored]. Don't buy they charge me $126, 73 was supposed send for free.My name is Miriam from Australia

Hi There .My name is Miriam and i been changed $126, 73 from this horrible company. It's is a spam .I am Australian and i ask for refund and they never anser but charge me more.Don't buy that shiit doesn't works.

same thing happened to me this week . I saw this on face book and answered a few questions to win a product. Still needed to give them my details for postage. This week an amount of $125.00 came out of my account so I rang them and they said I have been charged for the sample bottle as it was a 14 day trial as per there website. I didn't even receive what I asked for in the first place . These sort of companies need to be stopped as they are rip offs

The worst company ever! Product is horrible. Customer support is also horrible. Signed up for the free trial ($4.95) and after a few weeks, they took away more than $200 when I didn't even want to reorder the product. When I called customer support to send the products back they charged me a $20 'internal fee' for processing and on top of that I had to pay for sending it back to their warehouse. DO NOT PURCHASE ANY PRODUCT FROM THIS COMPANY.

Obviously you didn't read the policy of the company before placing the order. I got a free trial for my wife and it ended great. They are very easy to deal with. You could actually call them if you have inquiries.

idrotherapy is really part of my daily skincare routine . it improveds the appearance of my skin! it lessen and reduces my wrinkles and fine lines. I am confident to say it made me look younger! I have mine at 29usd and scheduled delivery every 3months! this is worth it

I really don't have complains about this product because it really works for my skin. I understand some were complaining about that this is a scam but they were wrong. I, myself can testify that this is a legit product. I am using this for months now and it's really worth the try. I subscribed to their free trial, and since I have entered my bank info and some of my personal info. I checked my email right away since this is an online transaction. I saw the terms and conditions at the bottom part and I was not able to read it properly so I decided to contact the phone number on the email I received. The customer representative was able to give me answers and explained very well about the trial I subscribed, they actually offered me a promotions which I can pay least amount and I really do appreciate that because the product really works for me. The thing is we just need to be more responsible in reading terms and conditions even though it's very long. The product is really wonderful. You must try it and make sure to read terms and conditions.

If you are doubting this product with those reviews about it, you should read the T&C carefully before ordering and thats the time you can give it a try for free without worrying about unwanted charges.You simply follow the instruction and see how amazing this wrinkle cream is.I would recommend this to everyone I know.Its a bit risky but Its also worth a try. -Dulcie

Also scammed. Just received an email to say that have deducted over $100 from my account. I didn't authorise this. Very disappointed.

Does anyone have their website or email contact details as there is no return address on the "sample" parcel received
No email to confirm original order. Have since been charged for another "delivery " to my credit card bill which we haven't received. SCAM SCAM Cant find out how to contact this company to stop repeat orders.

trial product is a little bit tricky! BUt i love this product, reading is really a big YES when we are ordering or trying products online!

Great product and affordable price. it really works on my skin and no side effects. perfect match with my skin. thank you!

I signed up for the trial and paid for the postage. I have read a lot of not nice comments but since It has been shipped I tried it anyway. Surprisingly, it was great! my mom who is 78 years n and my husband loves it too! The best thing is that I get to continue at 70% off! what a great deal for a great product!

my fine lines are gone in just 2 weeks of use of idrotherapy. It's worth every penny. and will definitely order again! I am very grateful with the company for giving me a lifetime discount of 70% and gets my anti wrinkle cream every month for only $29.99, best deal i got this year!

They took 125 euro from my bank account without my permission
STAY AWAY FROM THIS RIP OFF COMPANY
They took the money and wont answer ant E Mails
Stay away from Idrotherapy

On may 16th I got an unauthorized credit card charge of $!40. plus a charge of $8 Can. for a sample. This product is unwanted and when I tried to phone the company their number has been disconnected. I would like a refund but when I see the other complaints it doesn't sound good. Too bad these companies are allowed to stay in business

Cancell all orders send without authorisation

Is there any way to resolve our problems?

I am complaining about the money being taken out of my account 11 February, 2016. The amount of US$92.00 taken out of my account when I paid $5.99 for a sample product of argean oil. I have rung them, they are giving me a 70% refund, because I said I would call the police. I have rung my bank and the amount will be a dispute and hopefully refunded. They are stealing money, it is a disgrace.

This company is a total rip off, like a wolf in sheep's clothing. They do not advertise the price (which is outrageous), do not give adequate time to try the product, and have two different trial period lengths which further adds to the confusion. They make it very difficult to cancel and stall for a half an hour before they will give you the address to send the product back to - for a fee, of course. My 'free trial' cost over $95, even after I returned the Idrotherapy. DO NOT GET INVOLVED with this company.