Idrotherapy / Idro Labs review: charged me extra $90 64

I was the same this company took $170 from my account one week then $13 on another week. I want to cancel my subscription this is not right. No phone call to say that the money will be taken out. Yes I received the products but hello some notice would be appreciated as that was food out of my children's mouths. Not happy at all.

How do I cancel the auto shipping from this company?

I live in Australia, on the 7/10 / 15 I paid for the postage on my free product of $6.95 US $9.65 Au.
on the 21/ 10//15 I was charged $92.18 US, $131.18 Au
Then again on the 23/10/15 a further $109.99 US, !57.33.
I did not agree to this amount of money to be taken from my account on a so called free product which I only understood would only cost the postage.
No invoice came with the product, so no address phone number or email.
As far as I am concerned this company Idrolabs LTD St Michaels and lsa Healthand Beauty Have stolen this money from me.
Is there anything I can do?

Had the same experience here (in Australia). Was charged $9.73 shipping by Idrolabs on 30/9/15 followed by AUD156.40 on 15/10/15 and AUD169.03 on 4/11/15.
Lisa Health & Beauty charged AUD6.48 on 30/9/15 then AUD130.00 on 14/10/15 followed by AUD140.02 on 4/11/15.
Is anyone actually doing anything to stop these companies?

I ordered free samples, only pay for postage, then 2 weeks later two amounts one for $155.69 Australian and one for $130.24 Australian were taken from my account with no by-your-leave. As it happens my skin reacts to the cream, so cannot use it and the Argan oil doesn't work. I have not, as yet received the products for which I was charged. I cannot contact this company and would like my monies reimbursed. Please help! How do I get in touch with this company?

Same - ordered the "free trial" here in Australia in October 2015 for $9.52 and $13.56. Then two amounts were taken out of my account which I noticed by chance - $158.27 from Idrolabs, and $134.73 from LSA Health & Beauty, then just last week another $56.54 and $52.33 respectively.
Does anyone know what we can do. I am contacting the Ombudsman and Choice Magazine, but how do we get our money back or stop the payments. I believe this is a UK scam.

I'm in Australia and this has also happened to me. It is theft and I think there is a case for joint action. I'll investigate further and repost strategies for action.

hi my name is sharrie williams i am not very happy to notice that $130.00 has been taken out of my bank when i looked at my account this morning when i don't want your products sent all i signed up was to a trial not to get any more sent out with out any notice of it as i am an unemployed mother of two teenages still in my care and at school that amount comming out of my bank is to much and i am not happy at all
i do not want any more

regards sharrie

Hi there, I am also in Australia and have the same problem...there was 2 amounts taken out if my account, both totalling approx $300. I emailed the company and I received an email back with a phone number to call but I have been unable to speak to anyone on the number given. Not sure what to do now or where to go... does anyone have any advice?

as with you guys I accepted the freebie and that to me was the end of it, I am now charged over 300, for what. They are a bunch of crooks, my credit card is now torn up with the advise from my bank ( fraud team) and this fraud company are going to start investigating them, what horrible people in this so called lisa health and beauty, and making out a film star endorses their crappy products, she too will be told she is being used without her knowledge.

I ordered the free sample and was charged over $350.00 for the 1 free bottle after being charged $11.00 delivery charge. I ace not opened the bottle and will return same. Neill I be refunded the money that has illegally taken from my account? Never again will fall into thus sort of trap: try for free only pay for the postage.
Liars. Not free.

WHAT THE HELL IS GOING ON?, Is anyone going to help us? same here charged an arm and a leg for a product I haven't gotten yet and that was supposed to be fu!ing free and I can't find an easy way to get my money back or cancel my monthly order that I didn't agree to. Please help us
this has to be illegal but no one else seems to care having four children I can't afford to be ripped off like this and I'm sure these other people are the same please please please help. BLOODY LIARS FREE MY ASSETS. belle57

Help how do I stop this what do I do can someone help me please
Sharon Ranapia

Pity I looked up this LSA health and beauty AFTER. I've now read about ALL the other customers who have had their bank accounts fleeced by this company. Same story...my friend ordered the " free" product and just nowffinds they have taken OVER $1000... YES THOUSAND DOLLARS, from her account! UnfortunatelyI don't like her, , or anyone's for that matter, chances of getting $$ back. I saw someone said something about a class action... by all means we want in! Surely this HAS to be illegal, ... It's STEALING, plain and simple! Thieves!

Its a scam they rip, you off i had to cancel my credit card i got charged over $600 i have been talking to someone on there web site on live chat its so a scam who knows like i said to them it could be cooking oil they send i would never have anything to do with this product be very careful.

HI all go on this site us.alwaysidrotherapy.com/en/ and us.alwaysargan.com/en/ then go on their live chat and have ago at them not that it did me any good i have to pay the $600. But if i can warn as many people as i can i will they are the biggest rip off and con DANGER DO NOT BUY ANY THING FROM THIS COMPANY $10.80 ENDED UP COSTING OVER $600.00. and canceled my visa card as it would have cost alot more and by the way they are in the Philippines the people you are talking too.

It's a bloody scam, I was charged as well over $ 600, I would not spend that in 10 years on skin care, what an absolute load of rubbish, advertising for free sample for paying for postage & handling, I never got any free samples just got charged over $600 by 2 separate companies of products worth $29.99 each, these people' are making a fortune out of ripping us women off, we should take this further & go to a current affairs, I went on the chat & demanded they delete me from their data & let me tell u they better have

Always pay by paypal or pre loaded cashcard problem solved. Why pay by credit card or give bank details on the internet Full of sharks ..Must have more money than sense..

I am in Australia and the same thing has happened to me. A so called free product has cost me $622 and I am still trying to get GE Finance to refund the money to me. LSA Health & Beauty and Idro labs are committing a fraud and the credit card companies are aware of and facilitating this fraud. To this point I have not received a receipt, an invoice, a return address or any other information regarding the advertised offer which was in itself misleading and deceptive. I advise everyone to avoid these companies, even if the so called deals sound good. The stress has given me more wrinkles than the product could ever remove!

Astro-rep.com
LSA health & beauty St Michael
IDROlabsltd St Micharl have been taking
Large amounts eg $96.11 $155.42 $131.53
$82.02 & $24.46 out of my account in the last couple of weeks after agreeing to pay freight on products of 9.59 each..
How do I stop this .. They are thieves.. Very dishonest company and need stopping

Idrolabs ltd and LSA Health & Beauty, St Michaels
Had to cancel "subscription" that I never subscribed to other than initial "postage only" products. Slugged $130.61 and $155.11 nov and dec 2015 respectively and have yet to receive products. Try and call customer "help" and get no answer! WTF? Going to my bank next to see if they can assist

I got this "Free" product on 12/12/15 and just paid shipping but have not received it yet - I read the terms and conditions for this and they had an 0800 number for New Zealand [protected] to cancel your order and it does say that if you do not cancel within 14 days you will be charged the full amount of 90 or so dollars for this product so I wrote the 0800 number down and kept it and I decided to call it today to cancel as I was not very confident with all the other comments on here being so bad, BUT THE NUMBER DOES NOT WORK! it just has a message saying "The person you are trying to reach is unavailable please try again later" and then hangs up. I have now blocked my credit card and will be getting a new one as I am proactively not going to allow this scam to take any more of my money. Who knows if the products will even turn up now.

we have been scammed for well over 600$ have contacted coles credit card and cancelled it and still they want to keep on chargeing for it no where can i contact them

MY NAME IS LUCY I too have had the same experience, I have excepted the free offer of essence of organ, for the price of delivery. only to be charged the full price of $83.00, plus, and got enlisted for a monthly order, without my knowledge, further more when I received my account statement
they had charged me $131.43 for the original free one. and $134.45. for the next one. When I've contacted them as to why this amount, the reply was " PLUSS SHIPPING AND HANDLING" It cost me $265.88, for a product that is non other than light olive oil. in it's feel, look, smell, and taste. I went for the process of a return and guess what they have not received the return, , , WHAT A JOKE... there should be something that we could do about it.. for staters we can all reply with this complaint in every advert the post on line also warn every one on face book and ask them to pass it on.
if nothing else, meanwhile I'm pretty pissed off...

My complaint is very similar to all the ones above. I actually noticed they had tried on 4 occasions to take money from my account and contacted my bank and had the card cancelled. However, the very next day the company managed to get away with $130! I will be contacting my bank on Monday. I also sent the company an email stating that I did not want their product and they sent an email back that gave me the phone number to ring (it also doesn't connect...) I am in Australia. The price for vanity is very high. Let's just celebrate our wrinkles. I'd be very interested in bringing this band of rogues and thieves to their knees. Bonnie

If you are in Australia you can make a report to SCAMWATCH which is part of the Australian Competition and Consumer Commission. I just have. If enough of us do it I am sure we can get these low-life ###. Bonnie

Hi I am in Victoria Australia and the same has happened to me. I paid the postage for the 2 samples and received the samples and now $133.70 and $155 has been taken out of my account. Is anything being done about this. Please help, what can we do"

Hi this is Feef again. I have just had an online chat with "Sabrina" from this horrible company and she tells me that the Terms and Conditions state that we had 2 weeks to contact them if we did not want continue with the product. Even when I only received mine 3 days before the 2 weeks was up. It is ridiculous and I will go with the class action if one is taken. This is absolute thievery, fraud and disgusting.

I am in Australia and the same has happened to me. I paid A$9.42 each for postage of 2 free samples and an additional $25.13 was taken off my preloaded Visa card. I was fortunate that was all I had left on my card or they would have taken the lot. Left me with $6.00. I shall be telling all my friends and Facebook contacts about this scam. It was on Facebook that I first came across their free product trial advertisement. I hate to think what this free trial would have cost me had I provided my credit card details! One thing I did notice is the package was sent from a distribution centre in St Marys, NSW. Unfortunately discarded the packing before i realised it was a scam.

I had the same happen to me...paid for postage the product was free have been slugged over $300 and cancelled my credit card...there was no invoice no address and i did not give them any permission what so ever to to debit my account...absolute scammers

I am in Australia, the same has happened to me, I have cancelled my credit card after three unauthorized transactions for the products, the ANZ are going to dispute the transactions. There was no contact for the argen oil (LSA Health and Beauty Ltd, in Barbados, defiantly dodgy country). i contacted Idrotherapy as i received a confirmation email, although it was an automated phone service that prompted cancellation, without knowing who i was! I urge everyone who has had the same experience to contact the Communications Ombudsman, I am investigating. I will post my research on this site.

Follow on from last message: I have now emailed the Barbados (LSA Health and Beauty) company with the email provided on their contacts (googled) the email was post-master delivered back to me.

I will be contacting SCAMWATCH at the ACCC as suggested above, (thanks Bloss) and make a complaint, I also read the terms and conditions (which I didn't do prior, my bad), it also stated the amount was 83.00 or thereabouts, they charged me 92.00 first transaction and 95.00 second, so this has got to be in breech of their terms and conditions at the least. I agree with you Bloss, lets celebrate our wrinkles, at the same time get these bloody crooks...JeniNic

I too have been ripped off as a charge for postage but have been charged for these creams exorbitantly
I am sure they will not last with good health or wealth if you steal

Please help I have paid them $136 each time how do I stop

BEEN RIPPED OFF?

Here's what I did -
1. retrieve the correct number to call from your EMAIL CONFIRMATION (when they send you the product) in Australia its [protected].
2. Ask for an RMA Return Merchandise Confirmation number, required before you return for a refund (you only have within the 30 days of order, or order email which has the order date on)
3. Write the RMA on the outside of the package and return.
READ THE TERMS AND CONDITIONS - I got my bank to cancel my credit card, and investigate, because i did this, they wont issue me with a RMA, so I will miss the return 30 day option. Im going to call my bank tomorrow and let them know i did some investigation and found the information. Its not easy finding the infor I looked for the original ad, I couldn't find it of course. The email confirmation has all the info you need to put a stop to them debiting your bank account.

The information on the ad was not clear about returning or after 16 days we will bill you monthly. You had to actually go to the terms and conditions. This seems deceptive, and it is, but probably quit legal.

Costly experience, especially 3 products at $156.00 or thereabouts each (with the changeover rate)

what Ive learnt?...always read the terms and conditions! Also LSA and Idrolabs are the same ripoff people, just different company names.
hope this helps, let me know how you get on

like many of you I payed he $9.37 and the $6.24 for the shipping of the free gift WHICH TO DATE I HAVE NOT YET RECIEVED so far they have taken out of my account
13th jan 2016 $163.61 plus overseas fee of $4.76
13th jan 2016 $137.11 plus overseas fee of $3.99
27th jan 2016 $143.23 plus overseas fee of $4.17
28th jan 2016 $173.61 plus overseas fee of $5.05
I have not recived the free gift I payed the shipping for however at no point have I signed anything to state they have y permission to help themselves to my bank account whenever they please and for what ? I have OT EVER got anything in the post from this company . this company is still operating and should be shut down its blatant robbery fraud ect they are withdrawing money from peoples accounts with no contract in place nothing signed no direct debit put in place nothing I will tomorrow be closing my account at the ANZ and also making a formal complaint to their fraud branch as to how any one can take money out of my account on a regular basis with no approval from myself with the bank in any way shape or form what is the point of having passwords and pin number and security questions and signatures if the banks are this lax in their security measures

ADDRESS 22 - 24 WONDERLAND DRIVE, EASTERN CREEK, NSW 2766, AUSTRALIA ...PHONE [protected]...OR [protected]
apparently this is where they operate from I am going to take them to a small claims curt and will be giving the information to my lawyer in the morning I will also be ringing fare trading department up and doing all I can to shut them down I sugest you all do the same so that the dept of fair trading get many letters about their shonky and illegal dealings

I'll be doing the same total rip off

I was charged $135.84 by is company 6 days after I had ordered trial product which I had paid postage for.
I emailed them that their product was no longer wanted.
They stole that money from my account after I had cancelled the product, which by the way burnt my face.
The product that they charged me for didn't arrive, presumably because I cancelled, but money was removed and I am sitting here with my bank statement which is now over drawn and I pay interest on.
I shall try and call them tomorrow, I will also change my banking details and show the manager what they have done.
Do not trust this company, they advertise on face book as product trials.
Please beware.

The product from LSA is a form of spam, what are you going to do about it?