IHOP
Reviews and Complaints

I went to the Saint Joseph IHOP this morning around 9am. I am a former employee...it's been about a year since I've worked there. I was there with my boyfriend and we had already got our drinks and were waiting for our food to come out. We had been sitting there for a while when the District Manager, my former General Manager Jennifer Jackson came to my table telling me that I am banned from the store because of a negative comment I made on Facebook about my experience working there. She told me I can't say bad things about the store and then come eat there. I told her I thought that was a stupid/ridiculous to ban someone from eating there and she made us leave.

I went to discuss a job, manger tells another worker to talk to night manager about me working at ihop about a hour later general manager texts another night person and says tell her to find a job somewhere else she cant work here ive never worked here before, but has her daughter and boyfriend working there together ... I need to know if thats aginst ihop laws ?

On Saturday, November 11, my son and I dined at this IHOP. We had actually had a negative experience before with this same location but decided to give it another try. We will never return. First, there was no hostess or other person seating and although the restaurant was not busy AT ALL (5 tables filled) we waited for almost 15 minutes with nobody acknowledging our presence. We flagged someone down from the back and then got seated. We noticed that people that came after us were similarly ignored. Once seated, although now only 4 tables filled in the restaurant, we received no water, no silverware, no greeting by any server. We had to get up to go to the back of the restaurant by the kitchen where FOUR employees were standing around and talking to ask if we could be served. A waiter, Alexis, came to the table without greeting. She didn't bring silverware and didn't notice it wasn't there. She took the order incorrectly. The pancakes arrived with a wet, mushy spot on top. Nobody checked back. We got up and got our own silverware. Nobody refilled drinks, in fact, Alexis didn't check back at all. At least 5 employees were talking with each other and standing around. The tables and the restaurant were FILTHY. When we arrived, the tables had not been cleaned. The bus cart was left out unattended. At least 1/2 of the restaurant was dirty and STAYED dirty. NOBODY cleaned up the mess! An HOUR later after we sat down, we were STILL looking at the mess despite MANY employees standing around talking in the back. When I paid my bill (had to again get up and get the server) she brought me the wrong change and kept some. When I asked her about it, she replied "Well, I didn't have change to give back to you." Excuse me! It was outrageous. Then, she tossed a dollar at me.
I have never seen such a poorly, mismanaged restaurant in my life and I am 60 years old. There is NO excuse for the laziness I witnessed there and the negligent service. I am including photos of what we ate next to for the hour!
I am asking, at a minimum, for a refund for our meal which was cold and terrible and not as ordered. The meal was approximately $ 10.00 but, frankly, you should do more considering what we experienced.

Feel free to contact me. Sandra Jacobson [protected].

Several times Daniel L, has been very rude to me as I tried to order food, mostly during the evening. I reported it to Renee on 11/9/2017, but she didn't seem to care & excused it several different ways during our conversation. I returned to the IHOP #1717, a few days afterwards & wad Rudely Refused Service by 2 female hostesses, Aptox. 8pm 11/12/2017. I wasn't there long enough to say much more than "can I get a menu" when the shorter waitress ignored me & left to gossip with the other, then come back to lobby area, & Refuse me out the reastuant. I left & return home, called the phone # on receipt, got busy signal at least 4-5x, answered 2x, both by woman & hung up on, iboth times. Then called again, 2x more, & the same voice hung up opon me still, as i, said "I need to speak to your manager". The hostesses both made desperate attempts to deny my complaint, avoid being reported as Rudely as they are/were & continued to deny me service, to place an order, get food, for no real reason towards them, specifically. So I now need/require these people Own up to their actions & behavior, plus apologise to me for being so unwilling to simply complete the order & let me leave with the food, paid for & gone.
Am I supposed to just be treated badly, without standing up for myself ? Or does I hope encourage this rude behavior ? Seeing how these hosts made it I'm possible to contact the Manager, it shows that they were aware of their own wrongs & tried to deny me from reporting it to the proper authorities.

November 12 @ approx 11:00
I went to the IHOP by Bruckner and was asked how many people, informed the person (male) just myself... he said I would wait at least 5-10 mins!
More people kept coming in. He's calling parties of 5, 6, 3 and then preceded to call Patty of 2... this while waiting more than 20 mins!
I went over to him and asked when are you going to call Party of 1 ?

He told me there were no seats for 1 !
By this time I'm getting really irritated!
I asked him how can you called Party of 2
And disregard me who has been waiting by this point a long while! If you call Party of 2 then you definitely have a seat for 1!
How do you rationalize that!

This kind of customer service is unacceptable and unnecessary ! I can just imagine how many people such as myself have walked out furious cause we couldn't get a seat for one person! Isn't that discrimation... just cause I went myself and not with a party of 5or 6 im not taken care of!

Never attending a IHOP again!
I'll rate your service as the worst possible score of "1" .

Walked into mens restroom and the server that was working alone that night was shooting up in the stall. He was obviously very high and I hope I never see him working in that restaurant again. Dont you drug test your emplouees. Sick. Server was lance. And you may want to have more than two people working. I was shocked that there was not even a manager on site to speak to.

Today Nov.4 my family and my self we decided to go and have breakfast at IHOP in Bell Gardens Ca 90201! I came in and I said my name and for how many people so I'm there waiting and then i see the lady in front calling everyone that came after me and I go and I ask her I think it's not far that I'm here waiting for almost 1 hr and u keep calling people the came after me and she said oh okay I'm really sorry! Okay that happen after they seat me down in my table we having breakfast I get up to go to the restroom with my kids when I came back they already had pick up everything from my table when I told the lady that it was helping me I will be back am take my kids to the restroom! And she said okay ! After I told her that I came back to my table and my table was already clean ! I think this is not professional . And I'm really upset ! 😡😡😡😡😡😡They didn't give me any discount nothing and that's why I'm doing this complaint...

Every time I call IHOP in Albany GA the lady answer the phone with a attitude the employees always talking and laughing goofing round that's poor customer service but I am going to call the head people Monday because those types of people shouldn't be working at no good restaurant and I really want something done about that I coke and sit and eat there well not anymore and I really hope You get those poor customer service people out of thier

we came to your IHOP restaurant in Riverside California on Alessandro Boulevard we got to your restaurant about 9:40 p.m. and we're instructed that they would be closing within the next few minutes just to let us know on the door it says that you close at 10 p.m. is this usually the practice of a restaurant. I work at the University and are our state on the door we open at 8 a.m. and we close at 4 p.m. we can't close earlier than 4 p.m. I would like someone to contact me in regards to this

Hello my name is Jennifer and Im a regular at ihop on little road.
I'm writing about the incident Tuesday 10/31/17
Yes there was a wait at the door. The customer who had the problem was already upretty about the wait. When it was her time to be seated my party was sat as well. WE HEARD EVERYTHING.
Ronnie, her server came over greeted the table, apoligized about the wait. Immediately the lady asked for discounts due to waiting. Ronnie expressed her apology again and tried to proceed with the order. The older lady, because there where two and two children, gave her server a hard time.
The server got the order but stopped and greeted another table to let them no she would be back. (That waitress had about 4 tables of 4 to 6 guests)
When she returned with there food, Ronnie asked if anything else was needed..and informed the lady the rest of the food was coming. As soon as she walked off she ask an employee who was walking by for hot syrup. Server came back with food. Asked again was anything needed and was everything ok. The older lady didn't say anything. But complained that her food was cold and said the grits didnt have butter. While her server was talking another order she rudely turned around and said she needed butter. Server said ok. But tried to finish the table's order. The lady said she wasn't paying for her food the whole service due to not getting attenRion when she wanted. Her server came back and asked was everything OK. No answer. She placed the checked on the table. Guessing it was on edge, because it fell on the floor. And that's when the lady made her decision to leave because she felt her server had an attitude.
I come to ihop every week, haven't had the chance to be waited by Ronnie but we see how hard she works to please her guests. Smiling, checking on them, etc. A very good waitress.
Cashier at times to. As I stated earlier the was a wait, so everyone heand her initiate the situation. It was busy and Ronnie cashed her but she wanted a manager. Saw from my seat the hand gesture to step aside she had moreceived customers ton attend to. Something the lady said made the server get the manager immediately. As she was talking Ronnie stood silenty. We all heard "that Lil b need to get her s together " server then walked off. The manager on duty should have made her leave.
But everyone can only hold it together for so long. The server was outside ready to confront the situation. Yes that was wrong move. But the customer shouldn't have been able to say what she said. That's a good server and I've never seed her get mad. But anybody would after being called a b#

Hi my name is Gayle Van Wyhe I am writing a complaint about working at the IHOP ON STETSON HILLS IN COLORADO SPRINGS CO. I worked there for about 7 or 8 months. I actually really loved working there. I will make this short and to the point i have always worked for IHOP in the past I met my husband at IHOP 8 years ago and we started working together about a year ago. I have never had any problems working with him we actually never talked and we were always very professional. I had a male friend at work that my husband was not a big fan of. I went to work one day and my husband came out and said we cant work there anymore. the day before i was called into the office by the manager linda and she said the relationship that i was having with my friend was not professional and we had to stop so i agreed and left at that. the next day linda had told my husband in the office that i was having an affair with this other employee. I have always been told that managers are not aloud to speak with other employees do to the manager employee rule. my husband and i were two different employees and i was already talked to the day before so im not sure its fair not only did she take my job away but she ruined my family and we have 6 kids. I have never heard that it is ok for a manger to be gossiping about another employee to another employee weather or not we are married. I hope that something happens to her as well just because i lost my job. i was making good money i was a good employee then i got transfered to a new ihop on fillmore and there was no money there. I think this was against the law and i feel like i should be able talk to someone about her actions. thank you for taking the time to listen.

Went in and ordered a Togo order which took a hour and 15mins in all to get my food. When I did finally received it was still missing hash browns and a extra order of French toast. At this time I said don't worry about it and he went to the other server there and they started talking about how much they don't care! Really this is what you call professional... Really disappointed..

Walked into I hop on Halloween night at 10:00. Was not sat to a table till 10:05 after one of the employees standing there yelled for someone else to come seat us. Then put into a far back table that was super cold and we were unnoticed and ungreeeted for another 10 minutes then we got waters that had a funny taste. Until we got to the point of leaving because we were so hungry around 10:30. Horrible experience overall.

I ordered food telling the waitress more than 3 times no mushrooms on my food and of course the had mushrooms hidden in my food and I had an allergic reaction and the insureance company took fault and offered me $163 for a mistake they made which could have cost me my life. What an insult I will never eat at another Ihop ever again. Raleigh NC CAPITAL BLVD IHOP

My first, only and last experience at IHOP went like this:
I ordered the "patty melt" and I didn't realize that it had a patty of beef on it. (My own mistake)

On the menu it says "patty melt - American cheese and grilled onions on rye"
So I'm thinking I'm getting a grilled cheese with onions. It comes out, it is in fact, what I ordered, but it has beef on it. I stated "oh there's meat on here I didn't realize" and suddenly the surly white trash waitress GIGI asks me in a horrible attitude "why I'm looking at her like that?" when I was literally looking down at the table.
Me and the 4 other people I'm with are trying to simply say the order WAS correct but I made the mistake and just want to order something different.
She argues with all 5 of us that there's no meat on the sandwich until my boyfriend picked it up, opened it and asks why is there a beef patty on there if there's no meat on it?
She goes on to say "I'm not gonna sit here and argue with you" When no one is arguing except her.

She proceeds to bring out at least 3 different egg sandwich combinations, that no one ordered (that we ended up paying an $80 bill for by the way), trying to argue now that I had ordered them.. I only ever ordered the Patty Melt with hasbrowns and a side of turkey bacon.

She also back pedals and said I ordered the patty melt with no meat..

A) I never said egg, not once
B) I never said "no meat", not once
and C) I tried to admit fault and just simply explain that I ordered the wrong thing and nothing she did was even wrong until now

We were one of 2 tables in the entire restaurant late at night and apparently she couldn't handle that I just wanted to order something different. As soon as I expressed the small issue her entire demeanor changed, she singled me out in front of my friends, made rude comments, shot nasty looks and wouldn't just shut up and listen. All I wanted to do was order something else because I was wrong in ordering the patty melt.
The whole ordeal completely defeated my appetite and I ended up eating a bite of hash browns and paying for all the sandwiches that she brought out that no one ever ordered just to get out of there.

Also, the rest of our group showed up as we were leaving and when they sat down inside with the same waitress (GIGI) she proceeded to tell my friend that she never wants to see me in there ever again.

I'm never going to IHOP again and I'm very sorry to have ever stepped foot inside to have a great night ruined by nothing but a simple misunderstanding.

I was so disappointed to know that a sever by the name of Shameka was fired from Ihop. She has been a very patient and hard working person everyday me and my husband come here to eat and she is there working hard all the time and she is excellent our food comes out prompt she comes to check on us the service is just awesome. I really think something needs to be done if not I don't think we will be back.

My boyfriend is a waiter here, and I don't have enough character space here to inform you on what happened, but if you could contact me either by email at [protected]@gmail.com or by phone at [protected] I would be quite grateful. I am very displeasure in the management of this establishment (in this location particularly) and it needs to be addressed. Thank you.

I walked into the Toms River, NJ location of IHOP. It was Columbus Day, 2017 and I asked the host if kids ate free, and he said, "Ummmmm, I don't know, ummm, I'll ask...ummm, and started yelling at the cashier behind us asking if it was. I said, 'never mind, we would just like to be seated.' So, he seated us and the waitress came up to the table. I asked her if kids ate free, she said "no", obviously, because it was Columbus Day and if it's a holiday, no kids eat free, which is an absurd way to get more money from customers. Anyway, I said, "oh ok, well I have a $5 off coupon" and took it out of my purse. The waitress rudely said, " no! thats not for this location. We wouldn't take that." I said to her, "ok, then can I ask if you have these coupons available for this location? Are there any I can get online?" She said, yeah, "I don't know...ok let me know when you're ready" and walked away! So, I went up to the cashier since the waitress did not answer my question and asked her if they had any coupons there. She said no as well. So, I said, "Ok, then we are gonna go" I turned back to the table and said to my nieces that we should leave. They said ok. At that moment, I saw the manager/owner walking around and I asked him if they had any coupons there. He said "No" so nastily and walked away dismissively. I was mortified. I send an email to corporate about it and for some reason it was forwarded to that owner who emailed me and accused me of threatening the cashier that if I didn't get a coupon, I was going to leave. Which was NOT what happened. I have the thread from the email I sent him. I am shocked that anyone would treat a CUSTOMER that way. Especially one who goes there all the time and asked extremely nicely to everyone involved. His name is George Ebinger and is apparently the owner of the two Toms River, NJ locations. I will never go to either one again. I am outraged by the treatment by the host, the waitress and the owner. My god!

Janet Jacob

My friends & I go to the iHop on 541 in Westampton, NJ and have always enjoyed our visits, until today! After going to a movie we stop in to iHop. I ordered an veggie omelet which I loved till today, after taking our order I was informed that you no longer offer Egg Beater substitute. WHY? The egg whites that are available are gross-my opinion.
If you will not be offering the Egg Beaters then we will not be eating at iHop & will drive further down the road to another chain.

Thank you
Pat Sherman
[protected]@gmail.com

My family and I went to have dinner for my sons bday. Bailey was our server. First off, he came back 3 different times to ask us what we wanted the last time he asked us if we wanted two silver 5's without pancakes. Huh? Secondly, I told him my hash brown weren't fully cooked, he said "oh" "well I'm going to go ahead and leave yalls check, is it ok to leave it at this empty table behind y'all" we said sure.. He brought my sons order out wrong and blamed the cooks and I asked my son if he would just eat it because we waited forever for our food already. He never prebussed one single dish from our table and lastly I asked him if they did anything special for birthdays because we were celebrating one. He said "yeah, I'll make him a sundae" then he came back and asked if we just wanted the sundae or did we want them to sing happy birthday" I said, yeah y'all can sing happy birthday. He goes "well none of us want to sing happy bday really" I said ok? Well you can just make the sundae. He left, came back and asked if we wanted it for here or to go. I said you can just make it to go. He took so long we got up and started to leave. He handed us the sundae and cashed us out and gave us a kids eat free discount. I've never had service that bad in my entire life. I literally thought I was being pranked