Menu
For Business Write a review File a complaint
IHOP

IHOP review: Service with the host 1

A
Author of the review
3:01 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I visited the store to dine with my husband, and the service was excellent. Our server, Marie, was outstanding with the food order, service, and customer interaction, to the extent that I feel she deserves a raise or promotion. However, I had an issue with the hostess, whose name I can't recall, but she was an African lady from somewhere in Africa. Unfortunately, her demeanor was off-putting and could potentially harm the business if it continues. Her attitude, the way she looks at you, and how she speaks to you is incredibly demeaning. It's as if she views you as less than human, and I'm at a loss for words to describe it accurately. She should consider a position that doesn't involve customer interaction because IHOP is meant to be a welcoming place for families, friends, and couples to enjoy their time together, not a place where you're met with disdain. It was an unpleasant experience, and I won't return until I'm confident she is no longer there. In my opinion, the owner or managers need to address this issue promptly as it is detrimental to the establishment.

Desired outcome: The hostess should be replaced with someone who would benefit the business.

Confidential Information Hidden: This section contains confidential information visible to verified IHOP representatives only. If you are affiliated with IHOP, please claim your business to access these details.

More IHOP reviews & complaints

IHOP - food poisoning 47
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IHOP - how your food is being cooked 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IHOP - veterans day 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IHOP - management 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
1 comments
Add a comment
L
L
L. Jaskolski
Aug 12, 2024 8:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

IHOP delivered great service with Marie, but it seems the hostess was serving up a different vibe entirely. Could’ve been worse — you at least had a positive experience with your server. Hopefully, management addresses this issue quickly so IHOP can get back to being the welcoming place it’s meant to be.

  1. IHOP Contacts

  2. IHOP phone numbers
    +1 (866) 444-5144
    +1 (866) 444-5144
    Click up if you have successfully reached IHOP by calling +1 (866) 444-5144 phone number 1 1 users reported that they have successfully reached IHOP by calling +1 (866) 444-5144 phone number Click down if you have unsuccessfully reached IHOP by calling +1 (866) 444-5144 phone number 1 1 users reported that they have UNsuccessfully reached IHOP by calling +1 (866) 444-5144 phone number
    +1 (818) 637-3079
    +1 (818) 637-3079
    Click up if you have successfully reached IHOP by calling +1 (818) 637-3079 phone number 1 1 users reported that they have successfully reached IHOP by calling +1 (818) 637-3079 phone number Click down if you have unsuccessfully reached IHOP by calling +1 (818) 637-3079 phone number 0 0 users reported that they have UNsuccessfully reached IHOP by calling +1 (818) 637-3079 phone number
    100%
    Confidence score
    Vice President
    +1 (818) 240-6055
    +1 (818) 240-6055
    Click up if you have successfully reached IHOP by calling +1 (818) 240-6055 phone number 0 0 users reported that they have successfully reached IHOP by calling +1 (818) 240-6055 phone number Click down if you have unsuccessfully reached IHOP by calling +1 (818) 240-6055 phone number 0 0 users reported that they have UNsuccessfully reached IHOP by calling +1 (818) 240-6055 phone number
    Senior Associate
    +1 (561) 881-4683
    +1 (561) 881-4683
    Click up if you have successfully reached IHOP by calling +1 (561) 881-4683 phone number 0 0 users reported that they have successfully reached IHOP by calling +1 (561) 881-4683 phone number Click down if you have unsuccessfully reached IHOP by calling +1 (561) 881-4683 phone number 0 0 users reported that they have UNsuccessfully reached IHOP by calling +1 (561) 881-4683 phone number
    Media Contact
    More phone numbers
  3. IHOP emails
  4. IHOP address
    450 North Brand Boulevard, Glendale, Pennsylvania, 91203, United States
  5. IHOP social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 14, 2024