IHOP
Reviews and Complaints

Why in these hard times and especially times when corporations/businesses are making great profits do they continue to give the consumer less and increase pricing.

I was at a IHOP on spring street in san diego and ordered a nine dollar breakast and a small mlk.
When the super small milk came I asked how much for a small and large milk!
A small milk is $2.40 and a large is $3.00!
What is the cost per gallon of milk for this corporation/businesss?
What does the average person eating breakfast in IHOP pay for a gallon of milk?
I know that I pay an average of $3.00/gallon and corporation/business which buys milk in large bulk containers has to pay alot less than $3.00/gallon!
I refused my milk and lost my appetite after relizing what a fool I had become to spend my money like this!
There are sixteen cups in one gallon, do the math(16X$2.40=$38.40)
You could buy almost thirteen gallons @ $3.00/gallon!

STOP PATRONIZING GREEDY AMERICAN BUSINESS THAT DONT TREAT LIKE AMERICANS SHOULD TREAT EACH OTHER!

I know it was Christmas and virtually everyone else was closed. That isn't my complaint, there was only 3 waitresses on staff and a Manager way over her head. She complained about each customer coming through the door, yelled at the waitresses for not doing their side work(with a room full of customers she wanted them to fill salt shakers, wipe counters, clean coffee pots...) All the while we're all waiting for our orders to be taken and delivered. Many tables got up and left, the manager actually thanked them. I have worked the past 30+ years in the restaurant field and was appaled that she never lifted a finger once to help anywhere. Complained that people were coming in and complained to us as we were leaving that she was low on quarters and dimes. I payed with a credit card, I didn't need any change and didn't need to hear that she was low. She belittled the waitresses in front of customers and made my eating expreience a poor time out. My LAST visit to IHOP. By the way our waitress was FANTASTIC and was working her butt off. Tipped well by us...

The manager was asked to change a $100.00 bill and took fifteen (15) minutes to get the money to the server. When asking the manager why it took 15 minutes SHE said she was busy with other matters. She acted uncaring and as though she was making a statement that a customer should not pay their bill with a $100.00 bill. She took her sweet time getting me the change. This place is poorly run by...poor manager.

I am a disabled american veteran. I decided on nov 11th (veterans day) to call ihop to see if they had a veterans special. denny's does so I figured ihop would. when I called, the woman who answered hung up on me. then I called back and the manager answered then he hung up on me. no one answered my question, to which i'm sure the hanging up was the answer.

My friend and I arrived 9:50 PM and were given a menu by the employee doing the seating:
1. Ordered Breakfast Sampler with menu price of $7.99
2. Upon receiving bill, Breakfast Sampler was $8.99
3. Explained to waitress that menu showed price of $7.99
4. She brought two menus, one showed $7.99 and the other $8.99
5. She said the computer changes price at 10:00 PM and said I would have to pay the higher price
6. I politely requested she get it changed, and she went away
7. She returned without adjusting the price, so I just paid and left
8. Menu did not state prices were good only to 10:00 PM or that prices would be greater after 10:00 PM
9. This is certainly a deceptive practice. HOW MANY CUSTOMERS DOES IHOP RIP OFF IN THIS MANNER?
10. I WILL NOT PATRONIZE IHOP IN THE FUTURE

At about 1045 today, 7 July 2011, my wife and I entered this IHOP restaurant. We had driven 30 miles just to have breakfast at IHOP. Well we entered the restaurant and waited for the hostess as the sign said.

We waited quite a few minutes to be approached by anyone, then a waitress and the manager came out of the back of the rest. It was obvious there was some tension between them, the waitress decided to seat us, but only after complaining about rotating tables with another waitress. She took us to a booth as we requested and asked what we wanted to drink, we told her coffee and she said “ok, I will be right back”.

Well 15 or 20 minutes later still no coffee and this waitress was seen entering tickets in the computer. Obviously this is more important than customers. There was another young waitress walking about doing nothing. I asked her to remind our original waitress that we hadn’t got our coffee as yet. Her reply was “oh she is entering tickets into the computer, she will be with you as soon as she is done”.

She never offered to get us our coffee or take our order to help the other one out, she just flounced off as if she was too good to wait on us. She didn’t bother to tell our waitress about our coffee just walked away.

Well, I am not a patient man so I said well with the attitude in here today, we aren’t going to get waited on and the food will be lousy anyway. We left and ate at the waffle house which we never wanted to do cause they are nearly as bad as this IHOP.

There was an attitude problem there, the manager didn’t care what was going on with the customers. Your llagrange business needs help.

By the way, in case they try to tell you they were busy, no they were not, there were only 4 tables including us in the whole place. We wont be patronizing that place again. Its too bad too and we always have enjoyed IHOP.

Gentlemen: Ineed to place a serious copmplaint against the Barceloneta, Puerto Rico IHOP Restaurant manager because of abusive and rude treatment received on july 26, 2011. My family and me had to wait almost 3 hours before been attended. the food had a very bad appearance, almost uncooked, different food from the original orderd. the manager never came to our table to listen to our complaints and never apologize, not improved service. Orders needed to be repeated because no satisfied specifications ordered. There were few customers in store. I consider the manager need to be better trained in order that dealing with customers get improved as well as customer satisfaction. Please, kindly inform how I can place a formal complaint online.Mmy best regards. Hiram Maldonado 2 Ave. Princesa, Paseos Reales, Arecibo, Puerto Rico. [protected]-7946

I eat at IHOP all the time at the South Dale Mabry Location. Well tonight there was issues. There were 3 servers. 2 Females and 1 male. We received the male server. We were not told anything about a wait time or other problems. We ordered our dinner and then waited. As we waited I watched our waiter run back and forth from the dining area to the kitchen to help cook and serve the customers. There was a large party of 3 adults and quite a few children in the back. The Mother of those children came up to the waitress and asked for all the food for her children...she was very upset because the service was extremely slow and only some of her kids received food. Since my son and I were sitting next to where the food is prepared I watched as most of the food was getting microwaved because it was not coming out at the same time. She told the lady who was trying to cook that the parents and children were getting upset. The Mother of the kids came up again and asked to speak to the manager. She was told he was running late and was supposed to be there a half hour ago. The Mother walked away again. Meanwhile we are still waiting for our food. When our food came (i had 2 eggs over med. potatoes, bacon, and white toast.) My son had funnel cake. My eggs were hard and cold, my toast was burnt, and my sons funnel cake was half cooked on one side and burnt on the other. I also got my toast 5 min after i got the rest of my food. 45 min late the manager shows up and goes into the kitchen and starts to cook. The waitress for the lady and kids told him that they did not want to pay for the food. The manager asked why and how much the food was and he said he would call 911 that she needed to offer them a discount. Meanwhile the couple behind me received their food and it was wrong. The soup was cold the gentleman's burger was wrong and he demanded a refund for his food. The manager not only ignored the waitress and waiters comments but acted like he had done nothing wrong. The poor servers were getting treated like crap because that guy did not properly schedule employees or should have shown up sooner if he knew they were shorthanded. Our waiter/cook/whatever else gave us a huge discount but I was very disappointed in our dinner and I would have really reamed that managers ### if they were not so busy. I did not want to be the cause of someone else's food being late or cold.

I work at the ihop off of mercury in hampton, va. The manager that is over the store is Steve Brown. He is a nasty man and he sexually harassed alot of the women in the store when he was the actually manager not the district. The enviroment is uncomfortable, everyone always feels like they never know when their going to get fired because when he is a bad mood it affects everyone because he takes it out on all the employees. The store is falling apart inside and outside.Everytime oar comes everything is our fought even though the employees can't do anything about the smell in the bus area because the building is so old, the floor are unsafe, and outside interior is in bad shape. I feel the cooks may have it the hardest being that the kitchen is very hot in the summer and there is no a/c or heat for the winter time for them. Again that's our fought even thought we are just employees.The employees are afraid to say stuff about any of this because we are all afraid to speak our minds because nobody wants to get fired! He needs to be investigated and i'm sure some of the employees will vouch for this message. I would like to remain anonymous- but something needs to be done. Our main manager now is very nice and listens to us. Steve is good manager/district if you put the sexually harassment, the belittling, trying to cut labor by getting rid of all the greatest cooks in the store, and making people feel uncomfortable.

My wife and I have been eating at IHOP s restaurants all over the country on our vacations. I usually don't go on the websites of companies, but the service at the IHOP in South Portland Maine was terrible.We stopped for breakfast and received the worst service ever. Our server Amanda was rude. Her shirt was to short and very tight, we saw a character from sesame street Almo my wife tells me. She was very involved in talking to her friends on phone and texting. When she came over to check we asked for a glass of water and she made a very dumb joke (there well went dry) and she laughed, we did not. My wife and I were so appalled at this experience that we asked for our bill paid and we left VERY VERY DISSATISFIED. We then noticed a cracker Barrel down the street were we went for the rest of our vacation, the service was wonderful, food good and we felt that our presents wasnt a dollar in their pocket.
We asked a server also on our way out who the manager was and guess what, it was Amanda our server. We think that maybe she should go to cracker barrel and see how proper service is conducted.
Thank you again and hopefully this women will either get some morals or be removed from her position.

The waitress brought the bill with the food. Then demanded payment. I gave her my credit card and then she returned for the signed receipt. I told her I was not going to sign it until I had finished eating. So she went and got the manager and she said that's the way they are doing it now. I have never had anyone demanding payment before you have finished eating. Won't be going back.

I have eaten here a lot. My wife works here.

She wanted to go to the doctor, but they said you had to have a doctors note. Doctors visit =$500. Average server pay per week is $350. So in order to miss any work at all she needs a doctors note. I think it is aweful that in order to miss work it takes over a weeks pay. How can you expect to keep employees if they have to spend $500 to miss a day of work which is actually needed.

The company does not offer health insurance, but they require a doctors note? That is a fallacies of the highest sort. How can you go miss a day that is important and afford over a weeks work to do so. I think the fact that a doctors note is required no matter what is ridiculous if the company does not offer medical insurance.

Anyone else see a problem here.

I went to ihop with my girl and my uncle and his girlfriend. Now take in mind that at this ihop they have had a lot of immature people skip out on their tabs... And people at night are usually drunk. It was a late night. My girl and uncle and his girl had been drinking. I was the dd. Also, between me and my girl, we have 10 plus years of serving experience. Mainly crackerbarrel.
Our server seemed friendly. We talked with her and placed our orders. I wasn't hungry, so I got a water. My girl got potato soup, uncle ordered tbone meal, and his girl got breakfast. She specifically asked for no pancakes and the server offered extra grits. This made my uncles' girlfriend happy.
One hour and fifteen minutes goes by; we are done talking we wanted our food. I noticed my uncle and his girl starting getting upset... Therefore rude... But I stopped them and I started talking to the server. I told her could she please check with the cooks to see what was going on. She smiled and did so, and my girl also asked for a coke refill. Now the server was a fault, but only for not keeping us updated on the food situation.
When the food came, after the manager got onto the cooks, the steak tasted awful and was cold, and yes I tried it to make sure my uncle wasn't just complaining. The server forgot about the extra grits and brought pancakes, and it had been 10 min since we asked for a refill. She then tried lying saying it was the steak that took so long. Yet a well done steak, should take a max of 20 min... And that's being nice... Hold on i'm not done... My girl didn't even get her soup!
We asked for a manager. She started talking to us and put the blame in soooo many places. First it was that the server was busy. I pointed out that I used to serve and that my girl still does. Our server only had two other table when we placed our order... When your a server you notice things like this. I told the manager that isn't busy. (Also the other tables weren't bothersome; bothersome tables can make one very busy). Then she said the cooks were busy... Then I said well maybe you need better or more cooks. Yes, I was becoming a smart [censored], because the manager was being rude in her tone, facial, and posture. I told her what about the soup, and the refill? She said, we'll get that. She offered to recook the steak... Yeah rite! Wait another 20 min for poorly seasoned steak?! Plus my uncle was worried someone may spit in it, cause we had been asking bout our food, and the manager had to hurry the cooks to get it out.
He replied, that's okay can I have my money back for this. We had to pre-pay earlier... Apparently this was a new policy. Two small bites had been taken of the steak, me and unc. She replied its policy, we can't do that. My girl replied you're the manager, you can do that. Then I pointed out all the bad things in a smart # way... Never swearing or getting loud. Take in mind we are black and my girl is caucasian. I said, "going by all the bad things from food to service my uncle should be entitled to his money back for that plate of food. Then the manager says you all have to go i'm going to get the officer and she walked away! Oh! Yes this ihop has like 3 cops late at night who keep an eye on things.
I completely understand the cops being around! But we weren't in fault in anyway, so why get them. Plus she acted like we were to be afraid of a cop... Lol. This is why I pointed out our race, because the majority of folks that come in late after the clubs were young african americans. I'm from pa, and I have no problem speaking with officers. I guess her living in alabama and working at that ihop, blacks coming from clubs wanted to avoid the cops...in her mind...
The cop comes over, I talk with him for about a min, then the manager comes over, I guess to see what I was saying (Not to help). She tries to cut me off, I told her,"i'm talking to this officer not you, please don't be rude. "then I tell the cop"now you after explaining all this you can see why we are mad, and she brought you over hear because she can't handle us like we are supposed to be scared of you or something."he smirks and shakes his head agreeing.
This upset the manager, btw, her name is nancy. She butts in again! She told the officer,"I told them I would recook their meals."I noticed she used meals in a plural since. I said told her she said no such thing. She replied again"I did offer to re-cook your meals."
I'm thinking one; we want our money anyway, not meals recooked, but to prove a point to the cop I said"okay, we want our food recooked."she looked at me like she wanted to slap me, because she saw her error, which I saw as her lying to the officer and she said,"oh no i'm not recooking all that. "I replied that she just said she would. Then I said,"you know what forget it go recook whatever." she then left.
Here's the kicker my girl still hadn't gotten her refill, the cop noticed this and he went and got it for us! No joke! We then just left, because who knows what was in that recooked steak now.
And the waitress got to keep her tip and we never got a refund... Nancy and ihop in tuscaloosa, alabama are completely awful! I have never heard of a place to not refund you for such awful service and food you barely touched, because it was cold! Also! Since when did tips become mandatory... We should have been able to get that back easily! My uncle paid cash! She just better be glad it wasn't my money... Or i'd have gotten my money back! Ihop needs to do something about this!

The new I hop at new brunsfels and ih 37 in san antonio texas! Poor service (They forget about you in the take out section) and a no care attitude!

I ordered six pancakes to go and only received just two little cups of butter! No brains when dealing or estimating! No management on site and everyone doing what they want instead of customer service!

Not only that, the ready order stayed on the cook counter for over 10minutes waiting for soneone to pick it up and concude the bagging of the order. This is no way to run a business! This tends me to believe that either I hope corprite doesn't care about the service or it reflects poor supervision!