IHOP
Reviews and Complaints

My husband and I went to our first Ihop restaurant located at 2040 Stringtown Road Grove City Columbus, Ohio 43123 this past Sunday 4/24/2022. Check # [protected]@ 8:20 am We ordered breakfast and the food was good, great coffee and good service from our waitress. But when I got the bill I almost fell out of the booth. My total bill for 2 people to have breakfast was $36.59? How do you justify these prices?

We went to eat breakfast at the Ihop in Santa Fe NM and waited for about an hour to get service didn't get served coffee while waiting asked for flavored creamer and server was so rude said No we don't have that ordered our food and it took them about another hour and we still were not served so I asked for a manager and he went to ask what the problem was and everyone that was walking in was getting the food before us and I told him we were waiting for about 2 hours to be served our food and he actually asked us to leave no I'm sorry for the wait, or any apology what so ever except well you can leave then. Who does that we simply wanted to eat breakfast had to go elsewhere and didn't eat breakfast until 12 noon.

Today, April13, 2022, at approximately 10:40 am, my 92 year old mother, neighbor (66 years), and I (almost 70), stopped at the IHOP restaurant, located at 4821 Cal Sag Road, Crestwood, Illinois 60418.

I am on a walker, my mother is on a cain. Initially, when we entered we were greeted by Anthony, He showed us to our table, placed menus on the table, and assistances us in placing the walker out of the way.

The problem started after Mena, the waitress, brought our drinks. She left the table, there was no silverware (it appears Anthony forgot to supply them), and we had trouble getting her attention. When she returned to the table, she went to the front desk and returned with them. Took our orders but when she return with the food but no condiments, again left right away, and we were forced to get her attention again. This time she came to the table and we requested salt, pepper, butter, and syrup. She left like to was going to get them but insist went to two other tables talked to the guest, and took orders. All of this took place while our food that was not hot originally got even colder. Another waiter passed our table but we were not able to caught him. The Manager, Anthony was passing by, so I started to tell him what was needed but insist of assisting he proceeded to attempt to scold me, telling me things that I felt were totally inappropriate, while also, constantly telling me to “be patient, and that she only has two legs.” She could hear what was being said, so when he looked back she was working on our request but upon returning to the table she still brought no syrup for the pancakes. I requested the manager and he said he was the manager, and there was no one else.

Yes, I am a senior, but I am a retired “Professional” , who was more then insulted by the way these two people conducted themselves, and that Anthony felt what he said was acceptable. Not to mention that Mena gave the impression that it was alright to stop serving a Black table, so she could attend to someone else.

Today, IHOP, did not live up to the slogan-“Come hungry. Leave happy “. Nor did your employees adhere to your Vision and Values: Integrity, Excellence, Innovation, Accountability, Inclusion, or Trust.

I have eaten at other IHOP restaurants in and out of Illinois, but I have never had such a disgusting dining experience. The food was cold by the time we received what we requested. No apology was ever offered. I would not recommend this location to anyone, and feel that I need to report this even further.

I worked for IHOP at 50 Thruway Plaza Cheektowaga, NY, I was hired at 13.00/hr but was supposed to get retroactive pay to $17.50 because of my experience back to when I was hired. I was greatly overworked for the 2.5 months I was employed and was never paid correctly. I brought this to the attention of management on a weekly basis and every time I was told it would be taken care of and I would be compensated correctly. It was never taken care of and I am still owed all of the retribution pay. None of my paychecks were correct as far as payment. I was wrongfully and unproperly terminated due to lack of communication on behalf of management. Throughout the entirety of my employment at IHOP, lack of communication was an ongoing problem. As well as understaffing, mistreatment of workers, unsanitary working conditions, and no real leadership. I was forced to do jobs completely out of my job description such as filling pot holes in the parking lot and painting around the store. My picture and video was unwillingly taken and used against me unlawfully. I am not looking for anything from IHOP except the money I worked hard for. Money I was promised and that I'm owed. My phone number is [protected] and would love to hear back as soon as possible.

I went to the IHOP in the Woodlands TX. As you know there is new management at this location. I've been going to that restaurant for 14 plus years. I knew everyone by name. Your new manager is racist as are her employees. Two weeks ago, I went for breakfast. Was seated and ignored for 20 plus minutes although staff walked right by my table. I left after 20 minutes and vowed not to return. Robert Stech. Skip.[protected]@yahoo.com

Got to the ihop on south road around 10:30am me and my family come every Sunday and always get great service today was not the case first I put my name down and was told the wait was 15 mins to be waiting outside for over 45 mins and still no text or call I come in to find out what is taking so long and people that came after me were being seated before us which isn’t right and when I asked the older lady that is always in the front she gave me an attitude like it was not her problem or her fault this lady should not be working here always has an attitude when I come here for no reason I am a general manager at a Resturant and even if you are having a bad day it’s not the costumers fault but after this I get to my table and the table is dirty as well as the seats we where going to sit at and no one came to clean them I had to do it myself then the server took our order and when the food came it was all cold down to the eggs and pancakes the waitress took very long to get our drinks and gave no straw and did not come to check on us for 15mins we waited to asks for more drinks very bad service today hopefully next Sunday isn’t the same you guys are a very well known Resturant this should not be happing it need to be addressed and changed by your general manager

We were traveling over the Holidays and stayed in Shreveport, LA. We got up the next morning and decided to have breakfast prior to getting on the road. We saw I Hop and decided to go in as it had been quite a while since seeing one. We walked into a completely empty restaurant and no workers in sight. We waited for approximately 5 to 10 minutes and still saw no one.
Finally, we walked to the doorway of the kitchen where there were some workers. We asked if they were open. Instead of answering with a simple yes or no, the woman that answered very rudely stated "People ask some of the stupidest questions, no, I'm just here for my health". She didn't even have the courage to face us as she said this. We then waited for about another 5 or so minutes, as did others that walked in. Again, no one came. We did hear someone in the kitchen ask another employee why she didn't lock the door. This was sometime between 8 and 9am. on a Monday morning, December 27, 2021. I didn't realize that I HOP closed so early as I was under the impression that they were open 24 hours. We felt it necessary to inform you how your business in Shreveport, LA is being run and the rudeness of the employees.
Thank you for your time,
Tina Wright
Terry DeFrancesco

Dec 25, 2021 I hops (Clovis NM) Time 12:30 pm. My daughter and I to have breakfast. We were over looked by our male server 4 time. We had not even got drinks before others after us were severed. I went and asked for water for myself and my daughter while we waited. My glass of water had red lipstick on it. Due to Covid and people getting sick. I spoke to the manager Shamika, she didn't care or offer to do anything about. My daughter and I left at went to eat at Dennis down the road. I hops has disappointed me for the last time. I will no longer go to i hop and tell everyone I can about my experience today. The I hops in Clovis is not a clean restaurant, serves your meal, drinks on dirty dishes and is not considered about Covid. No workers had hair nets or were wearing gloves while making customers food. The restaurant had food and trash on the floors and is a possible breeding ground for roaches.

Today my sister stopped at the IHOP on E. State St. in Athens, Ohio. Sign on the door said, no mask, no entry. There was an outside area to sit which was set up because of Covid. The area was full of sticky stuff on the tables and floor. There were about 10 people sitting out there. We all spent the whole time swatting bees away. The mask mandate of IHOP is asinine! Will never dine at ANY IHOP again. And the eggs were cold! Yuck!