IHOP
Reviews and Complaints

We arrived at ihop we were sitted around 10.23am and waited then we realized we were not served at about 11.23 am so we ask are we going to get any service so they rush our food pancakes first waited another 10min for my turkey sampler now my pancakes are cold and now my appetite its destroyed from all the waiting so now here comes my sampler with a tiny little roach i ask to speak to a manager or a supervisor and there answer was there is no manager on site everyone on vacation so i ask for a to go box paid for the and showed my wife what i almost had for breakfast. Very upset Luis moreno please attend to the matter at hand.STAFF NEEDS LOTS OF TRAINING.

This is the second time I've been here and tried to eat the first time it was jus too packed and I jus left..Now we still had to wait about 15-20mins and as I'm sitting and looking around the restaurant of dirty tables that could be cleaned and people, seated, dirty with paper, sugar packets and creamer cups all over the floor ever the staff clothes are dirty and look sloppy. They were coming out with flour n stuff all over them to go smoke right outside the restaurant. This is the very FIRST time I've been in a IHOP like this. This is the worst experience

We had been shopping in Georgia on Saturday 7/15/17 we stopped at an Ihop between charts worth Georgia and Rossville georgia on our way back to tn. We were next door to a Krispy kreme. We got 2 orders of the kids egg bacon and the 5 little pancakes, one order of the child's mac and cheese, cheese sticks, 55 +french toast with bacon and several drinks. The waitress asked as soon as we got there if we needed a minute my daughter said yes because she had to take her little one to the bathroom and while she was in there the waitress came to the table several times to ask if we still wanted to wait for the others to join us we kept saying yes. After taking our order for drinks my niece was just sitting there because she was not asked what she wanted so I asked if she could have a dr pepper the waitress came back with a Pepsi and said theyou don't have coke products they only have Pepsi products. Then I asked her what she wanted and it was a mountain dew the waitress just looked and smiled then went to get it. Seems like the customer should be asked what they want instead of just bringing things. Then we got our meal the waitress came back and asked if we needed anything else I asked about the child's mac and cheese then my daughter asked for more sauce for the cheese sticks and after we received the check we asked again for the cheese sauce. We use to enjoy ihop but this was terrible I can't give the check number because she never brought it back after taking it and our money. The food was cold terrible experience and to top it off we were the only ones there so busy cannot be the excuse for such sad service

We went to ihop on Belair road in Baltimore maryland thus morning our bill came to 58 and some change we paid 25 in cash and the rest on a visa card they gave me a recipe for the 33 and change signed it then got home and found the 25 dollars was also charged to my account putting it into overdraft. We call the manger who was very rude on the phone with my girlfriend, very dissapointted with the service we received at this location. I feel it could of been avoided but I will never go there again along with anyone in my family I feel like my money should get put back in my account not very happy at all with the manger either

I called I hop to order food and was placed on hold. I was driving to ihop so o wasn't really paying attention to no one ever picking the phone up to take my order. After 15 minutes passed I noticed no one had come back to the phone. So I hung up and called back. This time I was speaking about being left on hold and they hung up in my face. So when I walk in I'm telling the manager what happenee and she never apologized for the inconvenience or anything she just took my order and went about her day. I'm very dissatisfied. All I was looking for was a apology for the very long wait and nothing was done.

My name is Milena Lyons-Epps, I worked at the IHOP on Mazyck Rd In North Charleston Sc. Me and a few of my coworkers feel as if the manager is discriminating against us. She was verbally abusing us, making us do the DMO's job, and screaming at us in front of customers. This happened several times. When I spoke to my general manager about it the first time it happened, she told me she would talk to her. A week later the same thing happened and me and the manager and a few of my employees began to argue because she was mistreating us. We talked to the general manager again & once again nothing changed. I tried to be calm and just deal with it every night but it was verbal abuse & mistreatment constantly. Me and my coworkers talked to my general manager for a third time and she said we should all sit down and talk. So we set up a meeting for Monday July 10 at 3:00 Pm. When the meeting was set it was Monday or Tuesday of the week before. So all week she was rude to us, picking on us over everything, yelling & being unfair to us. We tried to keep it cool until the meeting but she was being childish. I worked everyday from Tuesday - sat . Every single night I was put in the party section. Friday night comes and I'm there again but I wasn't mad, just tired. I worked a double shift on Saturday, I was put in the party section again Saturday morning after leaving 7 hours before I had to be back.. I dealt with it. Saturday night I was in the party section again, I told my manager I was tired and I felt overworked and I just couldn't do it tonight, this was sat July 8th, two days before the meeting. My manager told me I have no choice & I told her I'm jus a teenager why was she working me like this knowing I only have 1 day off. She then told to clock out and go home. I tried to reason with her and talk about it but she bluntly refused to hear anything I had to say at that point. I asked her to put it in writing that I was being sent home and why, she told me no. She refused to give me and actual reason why I was sent home . Before I came back from break that night she had sent another coworker of mine home over something petty. She told me if I didn't buy something I had to leave, so I sat down and bought something .. about 30 mins later she sends my server home . She sent 3 out of 4 servers home within and hour on a Saturday night. So my server leaves and Me and the other server are still sitting there, she comes to us and says leave now. I explained that I wasn't on the clock, I was a customer now. She said leave now or I'm calling the police. I asked her why would she Call the police, we weren't bothering anyone. She ended up calling the police and we were leaving when they arrived, the office sat outside and asked us what's going on and we explained it to him & another officer was inside talking to her . The office came out the building and said that she was being ridiculous & she was trying to put us on trespassing notice for 1 night but that's illegal. The officer said we weren't fired and to come back to our next shift. The next day we went to talk to our general manager but there was a Sunday rush so she said she couldn't talk about it. We then went across town to talk to our district manager who said the same thing. Sunday night one of the servers goes in to work & she is told she's fired . So Monday comes around and my coworkers go to the store & when they get there they are told that none of us work there anymore so there was no point of us coming. They refused to hear anything we had to say, refused to let us show our evidence & basically told us to leave & try to go to a different ihop. My manager then went and told the whole staff why we were fired but no one ever told me that I was fired. I'm just hearing what everyone else said, my general manager, district manager nor my night shift manager ever spoke to me about it. They fired 3 servers instead of getting ride of one bad manager just because she's been working there longer. I have voice recordings of her talking down to us, I have a video of the cops talking about her putting us on trespassing notice & there's been several complaints from customers about her yelling at us in front of customers. I feel as if the owner of the store did not provide a safe & healthy environment for any of us, they tried to pretend it didn't happen just so they wouldn't have to fire her. Her name is Glorimar and she is the night shift manager of the IHOP on Mazyck Rd in Charleston Sc . The general managers name is Varonice, the District Managers name is Stephen, and the owners name is Majid. My name is Milena & the two other servers who were fired over this names are Ronae & Catera.

I had a late dinner in IHOP (2178 Pleasant Hill Road. Duluth, Ga. 30096) the a couple of nights ago, it was sometime after midnight. There was a problem with my order and I requested to speak to the manager. I was told her name is "Olivia" and wears blur shirt. Unfortunately, Olivia received the request but ignored me, she never came to assist me. The server got my order corrected and as I was leaving, I passed Olivia on the was out (tall African-American woman with a bad brown & black wig) and she looked disheveled and unkempt, she reeked of marijuana and cheap perfume. I patronize IHOP often and have been at that location many times and I have noticed that many of the servers seem to do what they want to do, they stay on their phones instead of working (most of them do) and management at this time of night is no where to be found, table. If I may make a suggestion...GET NEW MANAGERS! My second order of business is to notify the local law enforcement of the activities going on in this store. I will not be coming back until dire improvements are made, I will be notifying corporate of these complaints as well.

we go to this ihop probably twice a week today we took the grand baby and three friends, my wife normally gets the fruit crepes combo today she ask the waitress if she could just get the crepes by them selves the waitress said yes and didn't bother to tell her it was the same price as the combo this is ridiculous and the manager was little help and quite rude. so in short your manager and the waitress involved have cost ihop quite a bit of money in the future because we will never be back and will gladly tell anybody we can about our experience, this is not the first time we have witnessed this manager having loud and unnecessary discussions in front of customers.we thought ihop might want to know. this place was ran a lot smoother when Horace Nichols was involved in its operation.

My Brother and I went for brunch at IHOP 2065. 3125 peach Orchard Rd. Augusta, GA. 30906, on 07/05/2017. We had eaten at different IHOP restaurants before and found them to be good places. This time however, we were wrong. First it took so long to get our order that I was heading back up front when the server met me with the food. Secondly, although the eggs were overcooked and the toast was hard we ate it anyway because we were hungry and it took to long to get it the first time . Lastly, the bill looked reasonable when we got it only to find out they had given us the wrong one. When we received the right bill it was twice as much . From now on IHOP will be the last on our list. We will not go to IHOP 2065 again.

Food: coffee vanilla, coffee mocha: GREASE globules in both coffee cups. When we told the waiter, Sean 153, he said it was the sweetener and brought more coffee. When it got cold, the globules turned white. ugh

Service: I asked three times for more napkins. The guy ignored me and proceeded to fill syrup bottles. I had to take them from the adjoining tables.

Service: I asked him to honor the SENIOR special, pay for one get one free. He "forgot" that and charged full price.

Service: We had to leave our table and pay another waiter/cashier because this waiter never came back. He hurried to the register but we had already finished the transaction.

Food: the burger and the fries were greasy. This wasn't the first time I had ordered the double cheeseburger. It was awful.

Service: another couple came in with us, and we had time to eat and leave. They STILL had not received their food. Shocking.

Waited in line; at the front of the line directly to the right (east) of the register. There wasn't a sole at the register at the time. I was here for a call in order. Stood there for 3 mins until a costumer for the dining area with a check arrived at register. Manager hurried over to assist him and the subsequent costumers after, 3 bills in total. Gave me much additude as I complained about the reason for the lack of service. " I didn't see you"(I'm 6'3" and 335lbs but she didn't see me)..."the line starts here". While one of the costumer nodes his head towards me to inform her I was there 1st. She scoffs and blows him off. I frequent the location in Grandview, mo ( Truman corners )three nights a week as I am a overnight shift worker and spent upwards of $60-$75 a week at this IHOP location. I am so offended and so upset that this organization and this location in particular...IHOP will never receive any money from me ever again...waffle house is my only option now. I will also notify all my follow auto workers who frequent the location here and the château Trafficway (in north Kansas City, mo) location of my experiences here. There are a lot of auto workers (a ford and GM plant) that work the evening and night shift that utilize IHOP as their purchase point of choice . There are other options but we as a group have also chosen to use this as our gathering place... that trend has ceased! Thanks a lot. 10:00 am on 7-4-2017...Ps I was still a patron of this location even after being directed by Grandview Police Department some years ago with caution tape around the area at that shooting had occurred here during the normal hours that I would attend this IHOP ...the writing was on the wall then I should've stop coming at that point .

This employee should be written up or fired bc She was drinking on the job & was caught on camera yesterday Sunday. I'm not sure if anything was done I tried calling corporate but got no where. I'm fed up w/ this young lady. She's very disrespectful to her Marcia her manager & speaks of unholy things personal life/ sexual life knowing kids are in the restaurant. I am a regular& think something should be done. This should NOT be dismissed I'm very disappointed.

I've been a loyal customer if IHOP for over 40 years until now.
My wife and I visited IHOP store number 2038 in lindenhurst ny on 7/2/2017 at 12:00 pm. This was the last straw, we will no longer be loyal customers.
It seems that IHOP dedication to good service and quality food has gone down the tubes. IHOP has always been my go to place for a good breakfast. On the day that we went, the pancakes tasted rubbery and old. I had the Californian breakfast and my wife had a short stack. We bothe had a side of sausage.
I chose home fries over hash browns because they looked appetizing on the menu. To my dismay they had no flavor and were just a greasy mess. My wife wanted to order the sweet tea as well as shown on the menu but they didn't have any. I wanted raspberry tea and was never offered a refill. We had to track down the waitress just to get the check. At that point that is when we were asked how our food was.
Inattentive service and poor quality food leads to two lost customers .

I went to Ihop #1519 on July 2, 2017 at 1245 am. Denise became my server, she was kind. Everything from my order was bad or incorrect. The coffee was served cold, the hash brown was burnt, the pancakes served on a dirty plate with strawberries and I'm allergic to them. The supervisor did not come to my table and ask me about my order even after she set my pancakes on my table. Very rude and unprofessional. But the worse part of it was their was gum on the seat it ruined my pants, my car seat and my sofa. I called the ihop supervisor later that morning and spoke to Jaime at 0947 he promised to call me back later between 1500 hours and 1600 hours. I went back to the restaurant to see who Jaime was for myself and to check that seat at 1020 hours. The gum stain was still their. Jaime was able to see it himself but he lied because the call was never made. I want my pants replaced, my seats cleaned, and your supervisors to learn how to do their jobs properly.

Never been to an IHOP where the problem was without a doubt a lack of employees to work. Today is Monday and after waiting for 30 minutes to be seated, we are just getting food at the 1 hr and 30 minute mark. The servers are nice but no one came to apologize for the wait. In the picture you will see dirty tables and unset tables. While waiting I watch at least four families walkout due to the wait. There are plenty of empty tables to sit everyone that is waiting. The service here has nothing like I would expect from such a well known food chain. There appears to be little to no management.

We entered IHOP at 2:45am. Our server was fazio, he probably wasent have a good night. He wasent very friendly. Our food was a little state and over cooked chicken tenders. Halfway through our food we see multiple stands of hair. We called the server and showed him. He mentioned that he didn't put it there maybe it came from my hair. I have straight hair. The strand was really curly. I asked for the manager and he mentioned no one is there, not even a supervisor. All I was offered was an attitude and a side waffle. Very unprofessional and disgusting, food and server hygiene. I threw up after I noticed the hair in the food.

My sandwich was over cooked the ham was so over cooked i could barely chew it. On each half of the sandwich it was only bread no meat. Has browns only cook on one side. Wanted scrambled eggs i don't know what i got. The mgr no help at all very unconcerned. The server wad more concerned then the manager. Do not think i will go back to this location.

We went to the ihop at On highway 85 87 In fountain Colorado we arrived and was seated by what we now know to be the manager On duty and she did not give us menus she just shoved a couple of tables together as quick as she could and had a sit down after 15 minutes of waiting and the restaurant filling up with more customers and them getting served and receiving menus and getting their orders field I went and got another waiter to help us which got us our menus 10 minutes later we finally gave Our orders to our waiter and then we received our drinks we did not receive crackers that we asked for We waited almost an entire hour for our food our waiter did not even bring refills that he said he would when we receive the food it was refrigerator cold all of it not one item all of it when I asked to speak to the manager the woman that set us at our table approached me and asked what she could do for me I explained to her what had happened she plopped on the bench next to me curled-up her legs and said I was right there when that came up to the window it must have been the cook at that point we got our things To leave at which point She ask if we would like her to have it re cooked with-in this time by the way everyone that had came into the restaurant after us have received all of their food and it was all hot we did not have time to sit there and wait another hour for them to cook our food and bring it to us cold again so we left I will never go to another ihop I know that might not affect your business very Much but for me and my grandchildren am I children-and husband that means we will never have to experience that again

Hello my name is Eva Gomez. I recently had dinner at a location in Garland Tx. It was Friday 6-16-17 . We got to the restaurant and we were greeted by someone. They took us to a table as soon as the waitress saw us. She said no. I'm going home she didn't want serve us. So they took us to another table. We sat there for 10 minutes no one came to our table to take our order. I had to get up and find a server. We finally got someone to help us. Later we noticed that the waitress across from us did have tables the one that did not want to serve us. I was very upset because she had said she was going home. I think She was racist or something how come she denied service to us but she had other tables. We had a horrible experience there.
Mindy was the server that said she wasn't serving us. I just wanted to let you know how unprofessional that was and the fact that we waited for 10 minutes before someone could help us. Our food was cold I wasn't satisfied with the service. Our waitress did take good care of us. But the rest was horrible.
Thanks for your time.

I was an employee for ihop for four years as a supervisor in the 164th fishers landing ihop. Sara vega was my main manager there was an incident almost a year prior to now, where a guest came in during graveyard, me as the only server on also acting supervisor had gotten a complaint from another guest about this first with his shoes off and socks sticking straight out of the booth, laying down. He was intoxicated and on/off sleeping. I asked him to please sit up numerous times while his friend ate and was saying he was resting his eyes. After numerous attempts to awake him I succeed and his friend said lets go, then the man went to the front lobby and plugged his phone in laying down at guest entrance. I went to the kitchen and asked my co worker alex harrison what she thought I should do. We agreed he had to exit and come back to speak w sara vega. He then left, in the am I reviewed w her the happenings of the night she said ok. Months went by and I was still on graveyard, he came in again I explained if he hadn't spoken w my manger, I wouldn't serve him, he turned and exited... Now to may this guest came in again, I wasn't management on the shift and when I saw him waiting at front I explains to my co - worker the previous happenings. She then started going to front and he right away said what that girl won't serve me, I bet its because my name is muhammad! I was in ears range and replied I had no idea what rave he was but due to his sleeping he was asked to not return. He then started yelling I was a racist. I called police, he called other friends of his up and when the police arrived he was aggressive w them. Police escorted him out and never asked me any questions. Me and the supervisor on duty wrote statements. June 1 talked to by sara vega about not releasing news statements, and him calling threating I should be fired. June 6, shift at 10am, upon arrival called into office a co worker /supervisor (which i'm sure is against policies) was in w sara vega she stared asking questions about why I thought it was ok to ask to leave, what made me think that was ok, I explained I was told in my 3 years of supervision on nights some situation do arise where we have to ask a guest to leave and can contact other mangers to waive decision. She said this was false after35 min of her talking down to me I got up and left., saying innaporite word. I was then contact by my former co - worker about what happened and she remember the incident because she was the cook that night and she remembers me talking w her what to do and her seeing him acting intoxicated, she is willing to make statements. I was wrongfully accused of being a racist and fired after years of excellent service. Many times I worked multiple job codes, my manger treated me rudly making comments about my perfume smelling, and also texting me about work on a regular basis after she said policy said no texting is allowed for work issues. I have contacted news team katu to find out if there is an investigation like sara said, my good name is at risk and no racist talk ever came until the third time he came back. I am filling a lawsuit and complaint with federal also. No employee should be treated this way. [protected] my phone number and my full name christina oropeza vazquez. Action needs to be taken.