Menu
Login
My name is Susan Sloan. I placed an order with you and received my package. After using the products, my skin had a very bad reaction. I called your company and explained the situation. The customer service representative assured me that I would receive a refund on my credit card which has not happened yet. I asked for a return label and was told that I should pass the product on to a family member or friend. I didn’t do that, in fact the products are still in the original packaging. I’m hoping we can resolve this issue quickly and the way I was told. I expect a complete refund from your company as soon as possible. Thank you in advance for honoring your promise for refunds if not happy with the products.
Sincerely,
Susan Sloan
Desired outcome: Complete refund as promised
Confidential Information Hidden: This section contains confidential information visible to verified Il Makiage representatives only. If you are affiliated with Il Makiage, please claim your business to access these details.
Avon.com
201 reviews
KKW Beauty
12 reviews
Milani
8 reviews
Revolution
8 reviews
Trish McEvoy
1 review
It is essential for Il Makiage to ensure that its refund policy is honored. Write immediately (email or contact form) and mention your order number, previous chat with support team and also assure them of a refund. Clearly insist on when the rebate should be made i.e. in one week. If not, you can report this mistake to your credit card company as they have failed to fulfill their return policy. In addition, post on social media about it if they keep delaying things. Don’t let this take any longer