Il Makiage
Reviews and Complaints

Ads all over the internet say, satisfaction or your money back! Try it if you dont like it after 14 days send it back for full refund! By the time the trial arrived and the amount of shear stonewalling by this company acting like they own me have my card numbers they will not give me a return sticker to return this con job they force you into a reaccuring charge every month for $70.00 or more for a one ounce bottle of horrible makup! The color was a death color and it wasnt matte finish it was greasy. I emailed several emails asking for a return label and every time the website and the emails with a click here link did NOT WOrk. Upon calling several time I was laughed at. They said we will take the money out monthly until we get the box back! Yet they refuse to send a rma return postage paid sticker . I had to cancel my bank account get new cards and wait 10 days making all my bills late because this criminal company had no authority to own my money take power over my money and laugh and lie and stonewall me regarding the NON WORKING LINKS TO RETURN THIS CON GAME THEY REFUSE TO CANCEL ANY REACURRING G MONTHLY CHARGES Of $70.00 and they refuse to correct the color! This hyped up lie online in several venues is a criminal long con plain and simple . It enriches this dishonest company ONLY AND I AM A VICTIM OF MONTHLY EXTORTION FOR ABSOLUTELY NOTHING IN RETURn NOT ONE SENTENCE SAID OR TYPED IS THE *** As long as this criminal scam has all my information they will take my money and rudely and criminally extort the monthly money of mine and boldly do this to god knows how many victims this scam plays out contradicting every and enriches themselves only ! promising the Pge Att Facecrook and Amazon fake companies promising everything and giving nothing no customer service they deliberately stonewall lie misrepresent and say and laugh in your face. They are not held accountable for running false ads no support and the steal my money

Jun 15th I went to ILMAKAIGE website to order makeup. It clearly stated try before you buy. $5 shipping $.31 tax. When I tried to check out my card would not process the payment. It was late evening So I figured I would call my bank the next day. When I talked to them I found my account had fraud alert on it and they had froze the account. My banker told me someone was trying to process a payment from a makeup company for $47.31. Which was not what the recipt said that I had agreed to and that the bank was agreeing to pay. The bank said someone kept trying repeatedly to push this payment through from 1:30am through 6:30am up to 9am which was when I called the bank. I tried to call a number that bank gave me from an attempted transaction - of course the number was disconnected. I left a message on their FB and I sent an email. Which I will attach. Basically the email stated that what happened above and I asked them to please cancel my account and to stop trying to process the payment. They asked me for my information and an order number which I told them I didn't have. I received another email today telling me that the pre-authorization is being processed and that the order will ship...WTH... DID YOU NOT UNDERSTAND WHEN DELETE AND CANCEL - I sent another email telling them CEASE and DESIST further attempts to process a payment. I dont want the product, your trying to *** for more then what you have stated on your web page (fraud), I'm contacting you to let you know I changed my mind before the purchase goes through and your gonna force me to buy - no I have legal rights. And according to their terms and conditions "You may cancel your online account with us at any time mailing us at *** " Which is what I did and they refuse to comply. I'm not asking for money - my bank will NOT process the charges - they can't. Stop trying to process payment, delete my account and remove my information from their website.

On December , I created an order for a concealer. FedEx lost my package, which I don't blame IL MAKIAGE for that. I contacted IL MAKIAGE and they created a new order for me on January *,. I usually receive a confirmation email of my package being shipped within about 3 days max of the date I place my orders. I contacted Customer Service advising them that I was concerned about my order since it's been well over 3 days since it was placed and I hadn't received a confirmation email of it being shipped. Customer Service responded saying to not worry, that they checked my order and it will be shipped shortly. A few days later I received an email stating that my order was deleted by the system. I decided to give it another shot on April *, which I purchased over One Hundred Dollars worth of make-up. Once again, I didn't receive a confirmation email stating that my order was shipped so I contacted Customer Service. I explained to them the previous issue that I had so I just wanted to make sure that it doesn't get cancelled again. Aizel R. responded saying that they checked my order and the items haven't been transferred to the courier's end, once it's been transferred I'll be notified. I responded saying thank you for checking and I understand there may be some delays. My main concern is for it to get deleted by the system and having to go through the hassel again. Aizel R. responded saying that they understand the inconvenience that this has caused me and that THEY HAVE CANCELED IT. I responded saying if they could please advise me why it was cancelled. Aizel R. responded that it may appear on my order history but it was already canceled and will not push thru. WHAT!? I responded saying I'm not sure if you're understanding my question. I'm not asking why it still shows in my order history. I'm asking why my order was canceled. I HAVEN'T GOTTEN AN ANSWER. I received an email from Jennifer C. asking me to rate my concealer match...I forwarded her my conversation with Customer Service and told her that I never got my concealer. NO ONE HAS REACHED OUT TO ME. I LOVE IL MAKIAGE, however after all these terrible experiences, I doubt I will ever shop with them again.

I received the Woke Up Like this foundation for a 14-day trial. One day after receipt, I was not happy with coverage and emailed their customer service indicating that I would be sending back so that I didn't get charged the full $44.00. I then got a reply within 2 minutes from Yanica M. giving me 2 options and asks me about coverage and shade matching. The second option was to send back and gave a link to print label. I replied to Yanica's questions and noted that the shade was fine but the coverage too light. I asked that if the coverage could be a bit better, then I would take her option 1 of sending me a new shade for trial -and that I wouldn't have to send the original back at no cost. NEVER RECEIVED a reply from Yanina M. or their customer service even though I had sent two messages regarding this to their ***. After sending a final email telling them that since I never received a reply and that I was shipping back my original 14-day trial order, all of the sudden get an email telling me I'm getting a new shade in the mail. I never confirmed this shipment or order and repeatedly asked for them not to send me anything via email due to their non responsiveness (they don't have a customer service number --they note it is only via email). I once again replied to their customer service vehemently to please NOT send me anything including that unauthorized last shipment and to cancel it. It's funny how when I accepted the original trial and they took my credit card info, I was bombarded with email after email (within minutes) on how Il Makiage wanted to help me, blah, blah. Yet, I was simply asking for confirmation if the shade could be better in coverage and nothing, no reply --not until I told them not to send anything and that I was returning the product. They never replied -not even to confirm or deny. Very shady and poor business practices in that they don't reply to questions and they go ahead and send things without confirmation. Very frustrating. Good gimmick on their part in getting honest customers hooked. Again, I've decided to completely send back my trial Woke Up Like This Foundation TODAY and will never do business with Il Makiage. After repeated emails, I never received a reply regarding my shade coverage question I did NOT confirm any new shipment.