Impact Meter Services
Reviews and Complaints

After moving out of the complex and it was end of may that covid was still on lever 4, my last reading on the account is same as a full month. The one reading date was die 13 may and then moving out of 30 may, it is even more than my usual month for 17 days, where the other readings was 28 to 31 days? When you email the employee do not even have the decency to put her name on the mail and email a print screen with a written number one?

When you request for a manager to phone, I suppose the employee decide she is not going to inform the manager as she will answer and go on with this emails without a name!

If this is how you email a client, how can I believe the reading is correct as you are not even put your name and title with the emails.

Maybe it is time to look at your employee's emails and the way an account is handled!

On the 26th of February we paid for our prepaid box to be installed, it has not been installed till this day and it was supposed to take upto 6 weeks our bill is now R4663.
We've been paying and the amount does not seem to be decreasing.
We must now pay this amount of R4663 were you could have installed our box and we wouldn't not be in debt.

Account 115873

Deposit was increased and arrangements were made to pay the deposit. First payment of r250, second payment of r500 and third payment of r250, adding up to r1000. Still the lady in accounts insist that the outstanding balance is r250. Numerous proof of payments has been forwarded, still she does not see it. A recon was done for her, proving the payment, still she does not see it. I am at a point that I am loosing it

I have sent notice if 'discontinuation of services' on 19 Sept 2017. I have notified Impact Meters that property has been vacated on 30 Aug 2017 and geyser has switched off since 1 Sept 2017. I have requested final account, which could not been provided. I have made payment of R1000 on 22 Aug. Only 1 person lived on the premises. No one from Impact Meters 'could assist' me regarding final acciunt queries, instead I have been handed over for ir debt collection. The debt collectir has sent about 3 notices over festive period... I have been away and therefore did not receive any notices. I find this to be very unethical behaviour. I have akways paid in time. The final account received is more than double what I used to pay monthly - R2202.

I feel that I am being bullied by Impact Meters and their staff. They refuse to assist to resolve this extremely high, unrealistic final account. This final account is more than double the monthly bill I paid over more than a year.

Please assist me in order to resolve and prevent of being bullied and blacklisted by Impact Meters.

Kind regards
Giesela Stover
[protected]

Our electricity was cut off by Impact meter services. We recieved a Discontinuation of electricity letter from them that says that we must Pay R1469.69 in total to reconnect our electricity. We paid R1500 into their account. I contacted them to get someone to reconnect my electricity. I told them that I have a one month old baby girl in our house that must be fed. They just told me that they can do nothing for me, I must pay a extra reconnection fee of R370. Then they will connect our electricity. I dont understand are these people heartless and incompitant. Why must I pay a reconnection fee twice. Before I forget I even tried to make a arrangment with them to not cut the power but said no.

This month i totally forgot to pay the electricity account. seeing its only one month i thought i would just pay it next month. ha ha to my surprise they cut off the electricity. i made an arrangement with Lee anne that i would pay, which i did and faxed the proof of payment. they said they only received the payments after 12 so it was cut off. Now i must pay an additional R300 for reconnection.