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Regular customer of white ox tobacco, but the last few months, quality is absolutely rubbish, I am throwing out like sticks and bits of bark and hard lumps that just don't burn and when paying big money, definitely feel as if being taken advantage of and being sold lesser quality than normal, yeah, honestly not happy, last pouche was purchased from village tobacconist, Mt Gravatt Qld, I know the seller can't be blamed for the quality, as they don't manufacture and pack this product, seems they are lacking in quality control, which should be the most important thing they should be worried about and not just profit
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Pics and my concern of quality of the 25g packs of whiteox tobacco I regularly purchase, has been sent throughto show, sorry for the late reply on my concerns, as I work 12 hr days and 6 to 7 a week, but, the quality of tobacco has dropped dramatically and price has only seemed to have increased, it seems every complaint I've read gets, oh we are sorry to hear and nothing changes, especially the quality and we just keep pulling out unusable sticks and hard lumps
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It's clear that the quality has taken a nosedive. Time to stop accepting subpar products. Start exploring other brands or alternatives that maintain a higher standard. Don't settle for less just because you've been a loyal customer. Your money should go to a product that meets your expectations. Be vocal about your dissatisfaction, and if they don't step up their game, walk away and find a brand that values quality.