Imperial Tobacco Australia
reviews and complaints

I bought a packet of Parker & Simpson tobacco 15g serial number 0I291J10017 on Saturday 29 January 2022 and There was a big section of tobacco that wasn’t cut up properly. Also were quite big bits of tobacco as well and also black lumps of something as well.

Me and my partner have started rolling our own cigarettes and have decided on champion Ruby as our choice of tobacco.

The last three pouch's of tobacco we brought have had alot of stems in the mix making it hard to roll until we remove all the stems from the pouch and loosening up the tobacco to roll easier. I'd like this resolved as we made the choice on champion Ruby as it's smooth and not to strong

CTC salamander Bay

Serial number 1: LEWL1zc5Es6Zk1I231J1 0857

Serial number 2: LEWL1f8iVJdpk1I231J1 0857

Serial number 3: LEWL1gtPcAapu1I231J1 0857

2 purchased on Tuesday the 25th of January and 1 was purchased on the 18th of january

We used to buy sky blue Drum but you discontinued it and changed the packet. The Drum that we get now had little bugs coming out of the packet once we opened the latest packet. We have been amassing sticks and burs that do not burn but it's getting worse with every packet that we buy. At $124 a pouch we would like roll a few more cigarettes from the packet than what we do now

Hi I've been smoking white ox for about 20 years and I buy a 50gram a week and here in Australia it's not cheap... Price is about $115 for 50gram but the last 50 grams that I brought it had a lot of bark in it now I normally expect a little bark here and there but this time I got about 15 grams of bark and I don't think that's excitable since paying$115 for it.
I love smoking white ox and I will still continue to smoke white ox, but I would really appreciate it if your guy can resolve this matter please
Thank
Name / Anh Huy Nguyen
PS / email is [protected]@gmail.com

Hi, unfortunately my complaint is identical to most complaints on here, being the"rat poo" found in nearly every packet of Riverstone premium rum blend I purchase at almost $50 a pack and I buy at least 3 packs a week. Not happy. Considering the price these days and unwanted poo. It's bad enough getting chunks of bark mixed through. Yes I'm smoking the cheaper brand but I do enjoy riverstone compared to other cheap tobacco. But will have to look at another blend if this isn't resolved.

I have tried to upload more photos but am unable. I can forward them on to you once contacted.

Regards Nadine

Pouch was bought on the 21st of January 2022, from a local store in Wollongong. The tobacco is extremely dry. Also has a lot of white chunks off tobacco. This isn't the first time this has happened. I talked to my local store and they said I had to contact the complaints department on the website. So here is my complaint. I hope this complaint get through and resolved. Kind regards,
Heath Ramsden.

He there!
I have purchased a packet of Parker & Simpson 40's, 7 cigarettes out of the packet were not attached to the filter.
I have taken a photo as proof. Normally not a complainer but they are not cheap to be wasted.
I have been purchasing this product for the last 2 years. I would like some form of communication and compensation
Regards
Courtney hughes

In each packet I get lots of and lumps like tar or coal sometime little softer, far to much to be in a 25g packet

I brought a pouch of white ox 25g and it has big Branch bits in alot more then usual and I'm unable to smoke the bits Ive taken photo's in of and I'm not happy as it cost alot if money to buy this tabacco and shouldn't come as poor quality as this my name is
Amanda Telford 125/546 Flinders st Melbourne [protected]

The pouch was very dry like old and chunks of bark looking tobacco unable to roll in the tally ho because the chunks would Rip it open an tear

Hello,

My pouch was incredibly dry and full of stems.

I'm really disappointed as i have not had this issue with other pouches.

First time in 30 years that I have ever opened a pack of cigarettes to find 'bugs' and bug feces, am a long time customer of jps brand, and have never came across this before... Pack was sealed and seemed untampered.
Purchased from otr servo risdon park port pirie south aust..
I understand that tobacco industries are allowed a percentage of insects/foreign contamination, however, these should not be present as insect/bugs after packaging, let alone the remains of bugs and feces within the cigarette packet,. Unfortunately I had not a choice but to consume some of the cigarettes, however I now hav purchase a new packet, and quickly realised a taste quality difference and fresher feel, something whent terribly wrong with said packet/batch.
Would very much appreciate a phone call from rep.
Before consumer goods are notified..

Please resolve this, regards brenton - [protected]

I have been smoking champion ruby rollies for years it's the smoothest tobacco around, it has great flavour and has always been hands down the pick of all the brands.
Until today! I am horrified at the pouch of tobacco I purchased today! It was dry. It was disgusting, harsh and me and my partner have soreness and irritation of the throat, to the point of coughing up a mucous type flem. It is not the tobacco I have been smoking for over a decade. It is rubbish. I am very upset and angry it's not good enough?

Brought a packet of Lambert & butler blue 20's today only to find that there was only 19 in the packet and I went to light another one and it was ripped open which meant I couldn't smoke it. I was quite disappointed in what I had found.

I got 2/3 of the way through my tobacco and found a large rat faeces. I had put it all on my paper and saw it, i nearly vomited. I had a cigarette yesterday that was difficult to smoke, about 2/3 of the way it went out, wouldn't light, i thought it was a chunk of bark that you get sometimes so threw it away. Now i wish id investigated further. Its disgusting, its not resin or bark its a black rat turd. Covered in tobacco.
Im disgusted.

I got a huge black ball in my tobacco I'm not happy about with the price that I pay for this product it should be immaculate . This is happening more often lately and I have let it go. Is there any way you could stop this happening or do i have to change brands? I have been using champion ruby for over twenty years back when the pouch was yellow because I always thought it was the highest quality tobacco

Both my husband and I have smoked white Ox for decades. The last three packets we bought are not White Ox. The smell is different, the taste is disgusting and there is a very strong chemical taste that makes me nearly vomit. When we open a packet you know the distinct smell of a fresh pouch of white Ox. This does not smell nor taste at all like the real thing. We have noticed the change in packaging and for the last week the taste and smell is completely wrong. We contacted others who smoke white Ox and they agree it is not White Ox. The cost of this is out of control as we have bought additional packets from different shops to try and find the original. All three packs have the same batch number as pictured. Please resolve this issue immediately. My name is Vikki Galipo and my phone number is [protected]

Found a heap of barky long bits in packet and tobacco was very dry from opening tasted like crap not happy at all as was really expensive I have been a jps customer since I was 18 have had many packets like this and said nothing now I'm sick of it seriously considering changing brands for a better quality cigarette without the crappy long bits and the over dried taste

I bought a carton of Benson and hedges classic cigarettes from Woolworths Meadowbrook. Each cigarette in the WHOLE carton only smoked down to three quarters of the way down ..
Then wouldn't re light after they went out.
My mum has smoked your brand of cigarettes before and I too have spent years smoking them ... I've not once in 12 years ever had a problem with your product and always promote it .

Opened packet pulled out a cigarette and noticed the filter paper was Damaged and product was unusable I have been using ur product for a few months now and this isn't the first time I have received damaged items I would like this item replaced or refunded thank you for your time and I look forward to hearing back from u kind regards Ben Oliver merry christmas