Imperial Tobacco Australia
Reviews and Complaints

I got a huge black ball in my tobacco I'm not happy about with the price that I pay for this product it should be immaculate . This is happening more often lately and I have let it go. Is there any way you could stop this happening or do i have to change brands? I have been using champion ruby for over twenty years back when the pouch was yellow because I always thought it was the highest quality tobacco

Both my husband and I have smoked white Ox for decades. The last three packets we bought are not White Ox. The smell is different, the taste is disgusting and there is a very strong chemical taste that makes me nearly vomit. When we open a packet you know the distinct smell of a fresh pouch of white Ox. This does not smell nor taste at all like the real thing. We have noticed the change in packaging and for the last week the taste and smell is completely wrong. We contacted others who smoke white Ox and they agree it is not White Ox. The cost of this is out of control as we have bought additional packets from different shops to try and find the original. All three packs have the same batch number as pictured. Please resolve this issue immediately. My name is Vikki Galipo and my phone number is [protected]

Found a heap of barky long bits in packet and tobacco was very dry from opening tasted like crap not happy at all as was really expensive I have been a jps customer since I was 18 have had many packets like this and said nothing now I'm sick of it seriously considering changing brands for a better quality cigarette without the crappy long bits and the over dried taste

I bought a carton of Benson and hedges classic cigarettes from Woolworths Meadowbrook. Each cigarette in the WHOLE carton only smoked down to three quarters of the way down ..
Then wouldn't re light after they went out.
My mum has smoked your brand of cigarettes before and I too have spent years smoking them ... I've not once in 12 years ever had a problem with your product and always promote it .

Opened packet pulled out a cigarette and noticed the filter paper was Damaged and product was unusable I have been using ur product for a few months now and this isn't the first time I have received damaged items I would like this item replaced or refunded thank you for your time and I look forward to hearing back from u kind regards Ben Oliver merry christmas

Found a few resin looking lumps in my pouch. The couple of smokes i had out of it tasted very odd. Not sure what it is.

hi there i been smoking white ox for years now and iv been buying a 25 g every two days for the last year i bought one today with my daughter and we went to halve it so i got the scales out and weighed it it went 17.53 without packet and 20.80 with the packet just wondering what to do the barcode number to the packet is [protected] LEWL1eD7Y3CAh1E271J11456

Red plastic in the pouch

I was near the end of a packet of JPS Gold tobacco and discovered a thin piece of plastic in my tobacco, it's about an inch long. Lucky I wasn't rolling it in the dark. I have photos for proof.

Hi there I have bought numerous packs of cigarettes from my local garage and but in the last 3 months the smokes I ha e been purchasing have been stale and are just absolutely disgusting I have informed the people that work there many times and won't do anything about it I ask before I purchase arr these a new batch as the last packets have putrid and un smokeable and there for goin else were and spending even more money I'm not impressed at all as they ain't cheap from the survo but u knw support small business they say but not getting what I paid for and for them to not even wanna try to come up with A solution with their customer I think it's very apalling.
I take them back to them and all I get is owell u have opened the packet now and there is nothing we can do.
I have even opened the packet right infront of them and still same response.
I would love some sort of out come as I have wasted hundreds of $ on these un smokeable cigarettes.
Thank you and kind regards Carley

Hi, I recently bought a packet of parker&Simpson red 30 and one of the cigarettes filters was not on properly.

Thank you David

Hello,
My name is Emma Olsen and I have been buying Riverstone Tobacco for 5 years after switching from Port Royal Tobacco. I usually find your product high quality, but the last 3 pouches I have bought have all contained large sticky, black tar like blobs (sorry but that is the only way I can describe them). They are 100% not smokable and all 3 pouches have at least 4-6 of these blobs, ranging from large to small in size. I was so unsure of these blobs that the first packet I found one in I actually disposed of it as I was a scaredy cat. Maybe they are tar balls, I am not sure but it has made me unsure and I feel that I am being ripped off especially with the weight :( I would like to enjoy Riverstone again and wanted to let you know as two other friends that also smoke Riverstone have said the same thing about the blobs.
Thank you for taking the time to read and hope you have a good day.
Kind Regards
Emma Olsen
Email: [protected]@hotmail.com
806 Old Cleveland Road
Carina
Brisbane Australia 4152 QLD

In my 25 gram Riverstone rum tobacco pouch I found a 5.5 cm piece of cotton rope, also numerous small lumps of solid black tar woth also has been in many packets of same product ive brought. How is this possible? Supermarket said they can't refund and to take this up with manufacturer. What a waste of money 😡 Seems I've just bern given run around with no source of getting a explanation or my money back. Please advise.

The new White Ox's 50 gram pouch is absolutely crap. It is too small for the amount of tobacco you're trying to put in the pouch. The sticky tab only works for the first half of the day after opening a new pouch. The extra long flap that is suppose to keep the pouch closed is too long and is only good when the sticky tab also works. The zip seal stops locking itself properly after half a week and makes the opening smaller which isn't good for people with big hands like myself. Especially when getting low in the pouch, I have to tip the contents onto a tray so I can access the product easily to roll a smoke which can't be done while in public.

I got a pack of parker & Simpson 40s yesterday from my local supermarket.
Have been smoking them.
And today noticed 4 smokes stuck together. Pulled them apart. And noticed a dead bug, that has been dead for a long time. Photo will be attached.
In 14 years of smoking, i have never seen anything like this

I purchased a 15 gram pouch of tobacco on the 9/12/2021 and upon opening and rolling a smoke I have found a clump of black tar like consistency blob of stuff, the batch code/number is attached in a photo along with a video of the black blob…

I am writing to you about your tabcoo for starters i have had lots of sticks in my tabcoo the last few packets I have brought. Also I noticed that your brand of tabcoo burns very fast. You seem to only get a few puffs and the smoke is gone. Also the sticky on the pouch didn't stick on two of my packets and I lost almost all my tobacco. So I haven't been very impressed with this product lately at all. Regards Pleshette Jolly.

We bought the champion legendary Ruby as we use to like smoking it but it was nothing like it us to be. Not satisfied with the change in it so we have gone to buying cheaper n nicer tasting tobacco. Not happy😒back in the day it had flavour/taste n enjoyable to smoke. Why do things have to change as the saying goes if it's not broken don't try to fix it. Obviously cutting cost n forgot about customers what they like. Well done this customer won't be buying it again.

Between two packets of tally-ho papers (50 gummed papers each pack) I have come across more than a dozen papers without gum.
I have started keeping them for evidence and presently have 7.
The fact these are all from the last pack I opened I'm not happy and for the first time considering changing products.
Very disappointing

Hi I have had several cigarettes very dry and 2 large peices of bark. I have kept for proof.
This is the 2nd time. Thank you