Imperial Tobacco Australia review: Lambert and butler red + pro filter 20s 1

I recently bought a packet of L&B Red 20s from my local general store, Abbottsfield Road Store in Claremont Tasmania. Once home from my trip to the shop I opened my newly purchased packet of cigarettes, I lit one up and to my surprise halfway down the cigarette smoke stopped coming through the filter. I looked at the lit end and observed a thick chunk of tobacco struggling to burn through. I put it out and lit another in hopes of a different outcome, but no. I didn't get a different outcome. I got another chunky cigarette. And one after the other I got chunky cigarettes from that whole pack. I disregarded the matter however thinking it would just be a one off incident. But again, I was wrong. The next packet I bought from the same place was the exact same as the previous one. I buy these cigarettes because they are the cheapest option at my general store and I don't have the money to buy more expensive brands. I have been a L&B customer for over a year now, and I refuse to not be compensated for my two terrible packs. They were both Lambert and Butler Red 20s.