Imperial Tobacco Australia
Reviews and Complaints

I bought this pouch about half an hour ago. Opened it up and there are pieces of stick the size of a smoke in the tobacco. I emptied it out into a ziplock bag and there were heaps of them! I've never had an issue with this tobacco but this is ridiculous! Im now left with 3/4 of a pouch because the rest is unsmokable. Needless to say i'm not happy.

When purchasing last pack and opened it all the tobacco was really fine and small compared to normal. It was like crumbs in the bottom of the packet but the whole packet was like it. Request replacement or money back. As tobacco is so costly I cannot afford to post for proof as I will not have any to smoke and expect quality tobacco for this price. Purchased on the 5/1/2019. from Woolworths Wynyard Tas.

I purchased a 50gm pack of white ox.
One piece of stem was sharp enough to cut my thumb. Another smaller price in the same pack was rolled and burned a hole on my table! The batch is 8f181j1 1554.
I'm seeking compensation of another pack of tobacco at the least please.
My name is Oren Cohen.
My address is 2/66 Yorktown parade maroubra 2035.
Thank you,
Oren.

Been buying champion for a few years now I love the smoke it's nice and smooth even after a week drying out, but it's not the first time I've found rat [censored] in it unfortunately, as previously said in complaints we don't wanna pay whatever extortionate amount to smoke stems and animal crap, plus it makes me wonder what happens over there, generally cockroach and rats go together and I can't spot cockroach waste, plus if your gonna use pest control other than traps (which are not gonna do the job) there's gonna be things dying in the tobacco full of poison :/
Thanks for reading
Regards Scott

Over the last couple of months I have noticed a decline in the quality and taste of champion ruby tobacco.
I have been smoking champion ruby a long time and the pouch that I currently have tastes more like dry grass or chauf.
The tobacco is dryer, lacking in flavour and is nothing like it was a year ago.
Not enjoyable at all, seriously considering changing brands.

Purchased a 50g pouch of tobacco from woolworths on the 22.11.18 and opened the pouch this morning the 24.11 and pulled out this decent sized leaf, at 81 odd dollars a pouch you dont really want it to be filled with these, was wondering if this is normal and thats just what you get or if somethings wrong with the item, would like to know a bit more, please see photo attached.

Hello I've been smoking white ox for many years and never had a problem until recently I purchased a pouch and it was stale and off, the tobacco is completely dry and brittle with a smell to it, normally it's soft and fresh and doesn't come with the smell that this particular pouch has I'd never normally complain but with the price these days I'm not just going to accept it, I want some sort of resolution otherwise I'll be changing to another brand of tobacco . The smell and taste is sickening and almost makes me want to quit smoking .

I purchased a packet of Horizon Blue 50s on 22/11/18 from my local milkbar and after opening the packet there were only 47 cigarettes. The packet was sealed and also had the foil so I am not sure why there was less than the packet size. I have never had any issues in the past. I was unable to take them back as I opened them once I returned home.

I would like either a refund or replacement.

i placed a complaint and sent the packet back to you in one of your envelopes and when i just called i was told that "NO" i did not complain and that you ever received the envelope ?..
i am disappointed in your treatment of this case as i sent nearly a third of a pack of dust back to you that as a invalid pensioner i "CANNOT" afford to do and as we are now paying around the $80 per pack means that i am in a position after 50 years of smoking i have no chance of giving up so i will just have to change brands that are not one of yours

I've been smoking white ox for years, the last month it has been crap, I've found sticks/ twigs inside my pouch, it's not the same colour anymore. I smoke white ox because it's the only tobacco that doesn't make me cough but in the last month that has changed also not to mention it's the most expensive brand you think you would be getting what you lay for but not lately.

To whom it may concern,

I have been smoking the subject tobacco for the past 15 years and I'm getting more frustrated by the amount of non-smokable contents in each pouch (branches and poorly processed leafy material). It all adds up to approximately 3-5g per pouch.
Also, the strength of the tobacco seems to very from what I'll call normal, to very strong. This makes me think that it is another brand/blend that has been incorrectly packaged.
With prices on the rise, none of the above is acceptable.
Granted, I have recently moved house/address, but your product should remain consistant.
I'm considering changing brand in an effort to find better taste and value for money.
I hope this feedback is of some value to you.
Regards
Tim

This tobacco is by far the worst in the market. The tobacco itself is always completely dried out too much. You always get big chunks and sticks which aren't smokable and when you smoke it, it burns more than twice as fast as every other brand. I have actually thrown my last pouch out because of the fact that it has been making me wheeze terribly and cough up soo much more stuff than usual.
I know all tobacco isn't safe, but I think this a dangerously unsafe product to consume.
Absolutely without doubt the worst tobacco on the market.

I went to safeway yesterday got a pouch of tobacco jps 25g was $33 odd yesterday now how does it change in exactly a day to being $37 a pouch from same store same tobacco an inside the pouch isnt even chopped tobacco its like they just put a tree in there ridiculous prices for poor quilty im not impressed with the efforts gone into produceing decent selling quilty product

The quality of the tobacco is extremely poor its far too dry 75% of pouch tobacco is dust, it burns twice as fast as other quality tobacco, other tobacco goes out when left in ashtray yet JPS will burn through when left in ashtray. With the price of tobacco being so expensive in Australia you are not getting value for your dollar. the taste of the tobacco is extremely harsh and foul. I will never buy this product again. You are really letting your customers down.

Hi, wondering what is going on with the jps tobacco, ive purchased 2 x 25g pouches in the last 2 weeks and they were both very dry and crumbley . Virtually burn away, not impressed at $34.95 a pouch should be better than that surely. I only purchase my tobacco from woolworths or coles and wondering if they have too many in stock so theyre in storage too long or is it a manufacturers problem.

Hi I'm Joseph Abraham
I've been smoking your white ox for over 25 years ..
I'm complaining about the other stuff besides the tobacco in the pouch ...
Every time I open a pack I'm removing at least 5-6 grams of branches and it's just not fair ..
The tobacco has gone up and I'm not getting my money's worth ...
I'm sure you get this complaint often...

Hi my wife and I have been smoking for many many years and with the prices going up and up and being the jps extra kings 20's cigarettes price went up another 20 dollars per carton me and my partner amanda decided to try the parker and simpson red 25's which were on special. A week and 2 cartons later, we went back to the jps extra kings as they dont burn your fingers like the smaller cigarettes and usually taste great. The parker and simpson red 25's cigarettes seem to have a gumleaf type smell and taste in more than half of them, with thicker unburnable pieces in some. I tried to return the unused packets 2 days into trying them but the woolworths staff said they couldnt accept returns on the remaining full carton and 3 packets that were still unopened on the day, and eventually gave me a email address and a phone number so I could send them back to have them refunded or replaced. The phone number didnt work So we continued smoking the cigarettes until today. Ive saved 5 or 6 of each of the 16 packets of 25's and their packets. Though I have put them into 5 of the packets and will post them back to you in my lunch break today. Ive added the plastic wrappers from the cartons and the receipt from woolworths. With our names and address inside with a photo copy of our licenses. Please call when they arrive. Thanks - Shenan and Amanda

I purchased JPS endless blue tobacco today & its very dry, I always buy this tobacco, but today it's very dry & unpleasant, for the price I pay for the tobacco I do expect a fresher smoke
Will some one look into this?, will something be done?, I pay good money for a product I do expect it to be decent, this how ever is very disappointing n I feel ripped off

I bought a Pack of JPS SuperKing Blue at a OTR service Station in Salisbury S.A
A cigarette I pulled from the pack broke as I pulled it out as it was stuck to inside of pack somehow and split the paper rendering it unsmokeable in its condition .
I disassembled the cigarette to fill it into a new paper and found inside the contents the wing of an insect . It was about 1 cm long and shiny opalised on one side and brown/black on the other and clearly an insect wing . No mistake .
It's not the loss of the weight of the wing I'm comp, wining about, it's the fact that many others must have insect part I. Them if I just found this one randomly because the cigarette was stuck in the pack and broke . If not for this I would have smacked the insect wing . The rest of the insect is probably either in a cigarette I smoked in the pack or in someone else's pack . Either way this is disgusting and should be quality controlled better .

It makes me wonder how many insects I have smoked in JPS cigarettes.
I will go back to smoking roll your own so I can see what I am getting in future .
Although I have notice also the quality of tobacco going downhill in general . The tobacco has large bits of stem and uncut leaves and chunks of black stuff that is not tobacco at all . Every time the tax goes up or the quit ads get bigger on the packs the quality goes down here in Australia . Yet when my friend brought some cigs from overseas duty free the same as an Australian brand we compared the quality to prove my idea that we were being sent the dregs and I was right, the imported packet was fine cut and consistent and only $3 a pack whereas our equivelant was shredded coarsely and had bits of bark and unknown plant matter and yellow flowers in it . Even the taste was better from the imported ones .
We have little choice now in Australia as to what we buy, I used to swear by the Peter Stuyvesant Soft Packs but they are now not available and the Benson and Hedges Soft packs were made in New Zealand and were smoother than thehard packs made in Australia.
Understandably different brands taste different but now even the expensive brands are not smooth and the overall quality has gone way down .

It's bad enough your selling this poor quality tobacco to unsee pectin get customers in cigarettes when you would never sell it in pouches to people who can see the product but to continue to put the price up as the quality goes down is dishonest .
Why is the tobacco In The cigarettes different to that in the pouches . The cigarettes are even worse quality than the tobacco . I believe this is because the tobacco is hidden inside the paper, I never thought of it much before I got the insect wing this week . I did know the prices were going up here but not in other countries but I would have thought that since a lot of tobacco is grown here in Australia, we should get the top quality stuff not the floor scrapings.

I would like to see all tobacco products reviewed as we are paying up to 10x the price of the same named product available in England but ours are of lower quality and have inclusions and could only be B grade tobacco sold to us as A grade and it's just not fair .
If we could quit so easily we would but selling us bits of bark and insects is not the way to make us quit, adding more and more chemicals is just making us sicker and putting the price up is stopping new smokers starting which is great but those of us who do smoke and have for decades are paying well over the price we should for a product which is not properly checked.
If that insect wing had been a scorpion tail, I could have died .
Think about that .
I don't want to smoke JPS cigarettes anymore but would be happy with a replacement of rolling tobacco, the smallest pouch would be fine but I want to be able to check what I am smoking before I light it up .

My previous comment has not been replied to so this is my second attempt to contact the manufacturer.

I will go further with this complaint if I do not get a response soon .

Selling insect parts in pre rolled cigarettes is dangerous and needs reviewing.
This is no Joke.