Imperial Tobacco Australia
Reviews and Complaints

I always buy horizon 50gm tobacco. Last couple of pouches have had hard sticks and bark all through. Each pouch costs $61. We pay a premium price here for tobacco and I am not happy with the quality. Any other product that is not satisfactory I would be offered a replacement or refund. I would like to hear your response. My email is [protected]@live.com.au

Been smoking escort cigarettes for 20 yrs now and have never complained... But now im paying around $43 per packet I feel the need to let you know im not happy. I bought a pkt the other day and over half the smokes were defective! They burnt uneven, one side disappeared fast whilst the other side seemed like it full of chunks of bark so something. These big pieces of what ever they were burned black but didnt turn to ash.. The burnt black chunks fell onto the ground! Very unhappy especially considering the cost of the packet.

I brought 2 packets of horizon 50 grams from a newsagency/ freechoice tobaconist In Napier st East mackay and it is not horizon it is Choof mixed in with your product and sold as horizon I have sent some of it to you in the mail. I am going to the police and to a current affair. Now either your manufacturer or this news agency have tampered with this product and sold as authentic product. I want my money back for it I brought two packets I smoke horizon all the time and i know it is not a original horizon packet.
I have decided to send it back to you but not before i go to the police.

Hi my name is sita i have a complaint about the packet of smokes i bought.

I got me a 50g horizon blue from the tobbaconist at mt druitt and its thick n flakey bit like jps.
I've smoked this brand for years and this is the only time I've ever seen this.
I now pay $62 a packet i enjoy a smoke and a coffee but this packet is rubbish if i could be reimbursed or send me a proper packet i would appreciate it very much.
When i smoke it, it burns quickly and the tobacco is crumbly.
Usually it will last me a week at the moment it will be gone in 3days cause it burns so fast i find myself smoking alot more.
If u like u can contact me on [protected]
Thanks for your time and i await your response

I purchased a twin pack of JPS gold 26's twin pack from Woolworths Corrimal on Saturday 14th April 2018 for my son Luke to smoke as I am not a smoker. I paid $54.00 for them using my Visa card. So there is proof on my bank statement that I purchased this packet on the date mentioned. Upon smoking the first packet of cigarettes in the twin packet Luke noticed that some of the cigarettes didn't have the flavour or strength he is used to smoking. So he tipped out all of the cigarettes from that packet and noticed that some cigarettes had numbers on them in different positions near the butt and dome had no number on them at all. He showed me and informed me of this peculiarity and felt that the packet he was smoking must have been tampered with or old stock stale cigarettes placed into that particular packet. He then refused to smoke the rest of the packet and requested the other unopened packet from the twin pack. I asked him to check out the number positions on the new packet and all of the numbers were exactly the same and in exactly the same position below the filter. On my next visit to Woolworths in the early evening on 14.4.18 I mentioned this to a Woolworths employee who then asked the person in charge of the cigarettes what could be done as it was a very strange thing to have cigarettes in onepacket not packaged exactly the same. The surpervisor said I had to contact your company. So I have taken photos of the remaining cigarettes with their inconsistencies and forward the photos to you, if I'm able to do this. As you know the Australian govt collects huge taxes on cigarettes so one cigarette costs at least $1.00 if not more. I am seeking some compensation with regards to a few cigarettes that my son refuses to smoke due to their staleness and lack of flavour and the inconsistency with their number and no numbers. There are 8 left from the packet I am complaint about that display three differently labelled cigarettes in one packet. Thank you for your time.

I am a loyal customer and purchase JPS Reds religiously. I have purchased the same smokes for years. The only change has been from blues to reds. I've had a few problems with the product recently though. I have noticed the quality has dropped, somewhat drier, but have never made a formal complaint before as I have given the benefit of the doubt. Today however I was extremely disappointed to find a single cigarette without a filter! Its frustrating! I had a rant to a friend about it and they claimed to have had the same thing happen to them not once, not twice, but three times! He switched to Pall Mall and never looked back. I am considering making the switch to Win Field... Out of some strangely overwhelming feeling of customer loyalty I thought I'd provide some honest feedback and see what you're response is.

Thank you for your time.

The packet of tobacco i have has huge unsmokeable pieces of bark like texture.
This happens all the time but this packet has a huge amount
[protected] is the barcode
I would appreciate a replacement
You can post this to 21 Jacaranda court mount gambier SA 5290.
This product has been an ongoing dissapointment.
Thankyou for taking the time to look at my complaint

Have been a white ox smoker 4 over 20 years now and would like to complain about your product. Over the last few years i have noticed that there is more and more crap in each pack bark and or stems, it has come to the stage where i feel i need to complain about this product, with the price we pay now days for our smokes one would think that the product would be better not worse. I smoke the 50gram packs, and even tried the 25gram packs, to see if the quality was better but it was not, this is the reason for my complaint, I smoke at least 2-3 packs a week and its just not right to pay out 50 dollars per pack, and receive the poor quality that i have been receiving, please respond to this email to ( edited ) with your reply.

Bought a pkt of Jps Red 30s, code at btm 716720:20, and couldnt open the packet. Used a knife finding inside of pack and lid had extra paper sealing lid from inside. Ended up damaging 4 frnt row smokes.
I would expect that there were better quality standards in place considering the price consumers pay today. We lower class people ONLY bought jps because they were the cheapest smokes on the market. Im dissapointed and inconvenienced and will b changing brands... There are other smokes cheaper and probably with better quality stsndards..

‪this morning I went to my local service station before work. I had paid for petrol and brought a 20 pack of what I believed to be JPS blues. When I got to work I had trouble open my pack and needed a Stanley knife to open it and when I did to my surprise it was a packet full of tissue. I rang the service station straight away and advised them I would be in straight after work to swap the pack of tissues for a pack of cigarettes I had paid for. When I got in there the staff had to tell me that they were not allowed to give me my packet I had paid for because they are not responsible for the faulty tobacco product, what I was telling them was highly unlikely to be happen and they won't be given back their money. I reminded them that there was no tobacco in the packet, I wasn't a liar and the cost should fall on the business not the customer. They gave me your number and the customer service number for their company. Naturally I was not leaving the station without a pack of cigarettes as it was the day before pay day and I had no money to buy another pack so I rang their customer service team because i was not going to be put out because of their policies and the obvious gross neglect to the quality control of the packaging of this product. After the drawn out conversation between myself, team leader and customer service team. The customer service team had made up there mind and said I could get the pack that I had paid for. Low and behold the service station had run out of JPS blue 20's and gold 20's, I ended up leaving with a completely different brand in gold so not what I had originally paid for. At this point I was just happy to have cigarettes because I had been waiting all day. More to the point of my comlaint with you is because I strongly believe that quality control procedures and machinery need to possibly revised or replaced as it has failed badly in this case. For a sealed cigarette packet full of tissues with the lid glued shut and the plastic seal on the outside in contact there has to be some issues that need to be rectified. I have all photos and reference numbers and proof of purchase if needed but the issue needs to be rectified. ‬

Bought a pouch of 25gm tabacco from tobacconist in Mirrabooka shopping centre and when i opened it it didn't look right it was a light brown and smelt of menthol I rolled a small cigarette and to my disbelief it was actually some type of menthol tabacco.
I was quite upset and had to return it which cost me another 38dollars in a taxi to get to shop before Shop closed.
It was Wednesday the 19th April 2017.

For the third time - the third time! - I've just had to leap from my chair and tip my drink onto the carpet to extinguish the coal that dropped from the cigarette I was about to stub out. I've only been buying these (made in France apparently - I don't know if that matters) for the last couple of weeks. I presume they're replacing the previous packs of 22.

I could just accept that I'd been careless the first time this happened. The second time I was pretty annoyed because the coal first landed in my lap and scorched a hole in my (old and unwonderful) artificial fibre pants on its way to the floor.

Now I'm beginning to think these things are badly made, loosely packed, carelessly inspected, _something_ is wrong with their production for this to happen so often in such a short time. You should withhold the product from sale while you check these out or you identify the faulty batch and destroy that.

Hi my is Margaret I have been buying JPs endless blue for a while now and I buy at least 3 pouches a week and on a disability pension I did have the yucky had stuff put in a bag to send bak but my mum has chucked it out I had a few problems with this brand but left it but as I don't get much money after my bills I expect not for it to be a waste I brought them from Woolworths in Echuca thank you

Hello,

Myself JMI Software. I have purchased a reseller from JP Software Solution . Until purchase the middle man said the technical knowledge and handling of servers are maintained by top end people and good with their skill. But after that I cant be able to use anything. Right now when I am continuously calling their mobile phone it stays switched off. Just a baby-due reason that cell phone tower is not near and middle one always say that that technical person is out of station and other silly reasons.

After reviewing messages from Mr. Jeya Prakash. The Honourable Managing Director of JPSS.in . What kind of Business is this. Don't you know that you are affecting our Business. Don't you have manners. Why you blame Kumaresan. If you have proper source you would have suspend his account way long back.

Are not you a shame of yourself to behave like this. Please be aware that we are going to complaint directly to the Consumer Board and going to cancel your registration. There is always power of common People.

JPSS WORST SERVICE AND FRAUD COMPANY WITH JEYA PRAKASH RUNING OTHER PEOPLE LIFE

JPSEnterprisegroup.com. This so called company is a scam. When you go to the BBB they have A+ rating! That is not even them! I had put my ad on craigslist and next thing you know these crooks called me and asked me to pay money TO SELL MY CAR? Does that make sense? I WANT MY MONEY BACK!

I applied for a job on craigslist. Company called RCJPS wanted to hire me. We talked through Skype. I had to analyse the data and to put the info into the tables. They didn’t ask any details about me, my account and etc. It looked strange as how will they pay me salary? I hang up…