IMVU
Reviews and Complaints

So i've been dealing with imvu staff for a while now via help tickets about my chatrooms being in featured rooms and then other things such as my products i've created on their website through their classic client. Well when it came to my rooms i've been trying to get on featured room list they have they keep automatically denying my rooms from being put on the featured rooms list then they said in response to help tickets that my rooms weren't good enough to be on featured lists that they look for "cream of the crop" which that saying is a form of favoritism and discrimination and they've also threatened to ban my account because of the fact i've been trying to get through to them that they're in the wrong for discrimination, favoritism and disrespecting their customers such as myself especially the fact i've been on imvu since 2004 originally. Now when it comes to products ive made, I made a pair of digi furry leg bottoms that were derived from a ga product of the same item. Now mind you these digi legs I made were ga but imvu staff turned around said they were in violation when they really werent and they made my product ap and now they wont put my product back to ga rating

IMVU got rid of LEGACY VIP and refuses to let the ones who have it change their info or card they pay with unless they "buy" something well let me tell you that that doesnt work either they take your vip away from you and FORCE you to get a more expensive less rooms less everything PLAN rediculous and not worth the changes alot of people will leave imvu and go to second life... which i dont prefer but i dont appreciate being played for my money... this needs to be fixed LEGACY VIP was the ONLY good deal ... JS. VERY dissapointed and have let my friends and family know just how imvu does their loyal customers now... that and continuing to allow bullying and basically are bullying us to change our ways of paying for our vip... rediculous...

I've been an imvu player for 3yrs and my account is very expensive due to spending alot my money on credit and also I was vip and ap, then on february my account just got banned and other account too the ground said on email was I am attempting of selling credit i'm asking where is the proof that I sell credit and other account that got banned due to selling credit but they didn't sell any credit nor did i, because first I know it's illegal to sell credit and I was being careful not to make my account got banned so, the imvu help desk that i'm talking to said maybe someone gift me with illegal credit, then so why am I banned you should banned the person when gift me using illegal credit not me many of us are victims here because some imvu player gifting us using illegal credit then so why do you banned my account accusing I sell credit? Where is the fair justice here my account cost too much money I was shocked I was accusing by attempt of sell credit this is not good most of my friends also got banned because they where accused of selling credit? Which is they don't so why we have been banned for not doing so that accusations? I will not complaint if I do that's but i'm complaining because you banned a wrong person who don't sell credit there are people selling there credit who don't get banned so unfair! May account was angelicagarland09 kindly have all the investigation why is this going on imvu banning wrong account! Now how can you bring back my account that I spend too much money on that for years? Kindly have a thorough investigation on this part who are in charge of this banning wrong account must be kick out on his duty by doing this!

Time:5:30pm Date:4/19/22 I called today around that time was concerned about a name change talked to a staff member they wasn't able to help me they put me on another call with a supervisor by the name "Jerome" I told him my situation and what was going on he insisted that I was wrong even with me telling and showing proof once again that it's a "O"in my name and not a "0" he kept trying to force me to think my avi name had a "0" in it when i had the account for years i know what i put my avatar name as its the exact same name as my 2018 account but spelled backwards so why or how can i forget my first avi name from 2016?if everything is completely the same just spelled backwards Like cmon he was very unprofessional, very rude,bias against me and blurted out something to me that was very racist and harsh he told me out his mouth "PEOPLE LIKE ME DONT DESERVE HELP"i asked him what do he mean by that? He continued to be disrespectful and unprofessional i then asked him can he provide his name because i felt like I was bring racial decriminated against he refused to give me his name 3 times once i told him he is now being recorded can he repeat what he said to me he refused and even denied he ever was being racist i then asked him can he please provide his name to me he realized he was on a 3 way call and being recorded that's when he gave me his name "Supervisor Jerome" and then started acting professional and talking to me like a human with a heart.I asked to speak to a different supervisor because i no longer felt comfortable talking with him another one was appointed on the phone.Me The New supervisor and another imvu user told him our serious complaint he said the phone call will be looked into and we asked is there a way where we will know our report was taken seriously he said no it's no way we can ever findout so basically what I got from that is,I can be disrespected by a staff member,called racial slurs,refused help any given time even after being a loyal customer for 6years straight,just have to deal with it?,that it's no way shape or form making the customer happy,or confirming the situation was looked into or handled that is so mind blowing seriously dude.Now that same guy can oneday be racist to another loyal imvu user,like this issue is being brushed under the rug because he is a supervisor.imvu clearly is not trying to help me im seriously getting so sick and tired of this app I been on imvu going on 6years and it's back to back I spend my real life money on this game give back and everything you never help us at all! First you guys take my 4 year account away from me and disabled it even when I showed proof what I was permanently disabled for wasn't a ap product! I even sent in proof! Of every outfit I had on in the photo u guys still claimed it was ap and I was breaking the terms! [protected] So I make another account I owned that account was a name I've made yall ppl retired my account without even sending me a email about it? Now u saying it's impossible to get a name I made back? When you clearly see the account was intentionally made to prevent me from ever gettin the name I made complaints and put in tickets in the past about me having stalkers and people that constantly harrass me,rl pictures have been posted of me,my rl number and family members have been posted also,all these accounts is on my block list but all they have to do is make a new account to harrass me some more you guys don't track ip address you guys don't link accounts this will seriously prevent alot of stalking and harassing again this is seriously bull it's back to back you guys find new ways to take our money but when we honestly need real help it's no way in hell you guys ever try to help us vip use to be 75$ for a year 25$ for 3 months now we is actually spending and paying more money this year then we ever had to in the past for vip! We is paying for host badges and other things some users don't even use or need! This is starting to feel like it's nothing but a big money grab and a Scam it's sickening and heartbreaking from [protected] imvu still havent improved in helping they customers only thing I see is yall improving in new ways to grab more money from us then take our accounts away just to tell us to start over and spend more money again? This is seriously ridiculous I don't know how much more neglect and hardship I can adore from this company it's literally draining seriously nobody ever trys to honestly help you or honestly care about the imvu user situation going to endup being a lawsuit that is very unprofessional to retire my account that I spent money on it for years to not get a email about it and then let some obessed stalker steal my name? I lost so so friends on that account and so much money just down the drain Seriously what is going on with this company? Do u see this as fair? Are u people humans? Sorry for the long dialog I'm just so frustrated with this company and how they treat us,like we is nothing after all the money we pour out into them.

hello, after many years without login I think that my account has been deactivated would it be possible to reactivate it? My username is: swaggiiielool thank you

Hello this is account owner of fallinqdreams I am trying to submit a case for this ban as it says that I am not the age I say I am. I have a valid id to approve that I am 17. I spent a lot of money on this app for me to be banned, as my account age is correct. I was wondering if I could send a picture of my ID to fix this ban.

Greetings I feel like matters related to individual communication techniques that have turned out unfavourable on significant occasions for myself as well as everyone else who can relate to this in one way or another should kindly be addressed.

I've been on IMVU for over four years and summing up to a considerable percentage of that period of time has been quite unsatisfactory cause most people that populate the app and I've talked with over the years have turned out to be toxic in the way that they take pleasure in down-talking me, insulting, making fun of me both as person and in regards to my looks calling unsettling ugly, noob, fool, nerd and other words that go the way of profanity and going even as much as gossip within cliqs and clubs of them that I currently feel are dominating most chatrooms there. They lay down insults about my facial appearance that lead to say I'm unfit to discuss or even join in conversations with them. I've been a victim of cyberbullying from everything from my texting style which doesn't involve ghetto, harsh and objectifying slangs on several occasions which seem to be the norm of cool to where I'm from my Nationality which is definitely natural and can't be changed. Being snubbed also as I'm considered an outsider and can't fit in since I don't have the looks, chatting style and whatever they both male and female feel is worthy enough to be responded to. I have gone through this on a weekly to monthly to yearly basis for the last four years I've been a part of the community and also hateful speech, posts indirectly addressing you and gossip that gets almost everyone in your particular friends list or chatspace to feel you're

no-go area and are lame and a freak (pls they're words not mine) over a period of time got me into deep trauma and depression and unknowing guilt of never being accepted by them cause in a way my looks and my person as a whole are my fault. Please see to this in anyway you deem fit or you can. Or at least reply to my views so I'd know I've been heard. Apologies for the bulkiness of it.

i heard about the free 1000 vip credits vip imvu users have and i subscribe to the gold tier.. its the 1st of april now and although they sent me a message on my inbox saying about my monthly 1000 credits, i have not received it yet

i have been waiting for a long time now and they have not sent it to me (although they sent the message). its currently 3:18 pm and i have not yet received it

my imvu account got disabled on 5th march 2022 at 10.42pm eastern standard time. they said that the age on my account wasnt correct. and they told me in the first letter my account was disabled imvu said i had notified them that it was a fake age. i after creating a new account so i could reply to them told them it wasnt me. when they replied they changed their story and said someone had notified them. i asked to show me who but they wouldnt. i uploaded a pic of my licence several timesas they kept saying it was blurry. i also uploaded part of my birth cert. that showed my age and my name. they said that was no good.they asked for a selfie as well of me holding my licence in my hand so i sent them a head shot and it was very readable. there saying they wont reactivate my account until i follow the format which i have done. and they keep saying its not clear. when it is. I think this is ridiculous as i havvent lied and put a fake age.

i have had my account for 12 years spent alot of time and credits on getting music and buying rooms furniture, clothes for my avitar.

On the 26th February 2022, imvu banned my account of 10 years, with the username beanie, recently changed from Jooniez, claiming that I had misrepresented my age. They claimed to have evidence (which they refused to show me) of me saying that I was a minor, despite my account saying that I am 25. I am not a minor, I am 25. I have never claimed to be a minor in any way, and am willing to provide evidence of my real age (which I have already tried to do), but they are completely dismissing me. I've spent hundreds of pounds, if not more, on that account and have been a loyal and active user for just over 10 years. They aren't taking the issue seriously, considering the amount of money that has been discarded based on the incorrect assumption that one of their community guidelines has been broken.

So I just got permanently banned today after playing for six years and spending over $100 on this game for using trademark logos when IMvU catalog is FULL of trademarked items and I'm sure none of those people have the rights to the items. I wasn't given any notice to remove my items or change them before they banned my account and this is unacceptable.

My account was banned for "unauthorized client use" after I'd logged into my official IMVU client after not getting on in 2 years. I am on the official IMVU client. I did nothing to break TOS.

I contacted customer care, nobody will tell me anything. They say they're "not allowed to" when I'm literally in the dark.

My IMVU Client is official v 535.0 from 2018. I hadn't updated it because I was getting online with a friend, and I have poor internet so it would've taken several minutes that I didn't want to wait.

TOS states that I hold the authority of whether or not IMVU updates my client. TOS does not state that I am subject to a being banned for not updating their official client.

I want my account back. I've given your company hundreds of dollars.

This is NOT how a company should treat a long-term, high-paying customer.

Ok so imvu has been making these "changes for the better" however things have stopped working and the refuse to credit people for the things that have not worked properly for months. Music never works, they want more and more money for the same things they offer but "improve" upon and there is none done. Please do not waste your money on this site.

i received an email saying i was banned 2 weeks for making a product that wasn't allowed, the got another saying that i was permanently banned. i was banned because i let my friends do my purchases on my account because i dont own a credit card and i dont work so i payed them with my cash savings. i had this account 7 years. i was unaware that letting someone do this is a violation but what am i supposed to do if i cant purchase. Their site does not allow phone purchases in my area. so they took 7 years worth of money.

I've been a IMVU member for a year now, role playing getting my coins, the usual and I wanted to sell my credits, I only had $150k so I posted on my page (friends only) weeks ago. I stepped away from my laptop to find out I've been permanently banned just for selling my own credits I worked hard for. It's just funny how jealous these illiterate [censored]es can be, just reporting me and starting [censored] with me. I don't even argue with them anymore I just ignore and report. I even get stalked and harassed and IMVU does absolutely nothing. The CEO is a greedy scumbag who deserves to rot in poverty for his stupid company policy as should the non-English speaking idiots outside of the US. I wanted my credits back and the rep said I couldn't get my creds transferred and I couldn't take them out and that all sales are final. I also asked if they are going to keep my credits she said no it stays on the account, what kind of [censored] lie is that?. I encourage everyone to report IMVU for fraud and to pursue legal actions. I reported to my bank that I would like to dispute every transaction I had with IMVU, go F* yourself!.

There is a user without AP and who is troll i told imvu and have [censored]ing issue not banned her but i got disabled for 7 days? how the [censored] that works out

My user name is VellySoSweet They said I was banned for 14 days because of a very sexual product, but how is that my fault? shouldn't that be the person who created it fault? you guys are incompetent and ignorant. There is people stalking me and harassing me and won't leave me alone, your block button does not work and I want to sue IMVU.

Are the photos I posted from your imvu application? If so, why disable my acc?Hello djpato,

Thank you for reaching to us about your concern. I'm Angel, and I hope I can explain the situation to you better.

We detected a login on your account using a fraudulently obtained version of our chat software. While we understand you may be disappointed, we've decided to permanently remove your access to your account due to this violation.

As you already discovered, you are still free to create other accounts. To ensure that this will not happen again, please refer to the link below to download the official client version of IMVU:

https://www.imvu.com/download.php

Turn on two-factor authentication to add another layer of security to your account and help stop unauthorized access. Visit this help article to learn more: http://im.vu/help925

Sincerely,

Angel
IMVU Customer Support Can imvu account log into bank account? Then why can the account of other software log in to imvu? Then is the consumer responsible?

my account got banned 2 years ago for underage which i am not underage and they closed the case please help me i did nothing wrong at all i followed the rules and everything, my username is @jerome665 please help me it will be much appreciated, have a great day to whomever is reading this and i hope you get back to me on my email [protected]@gmail.com

Raised a ticket due to two published products I made were inappropriate for GA audiences. I have sent screenshot evidence that the tops meet guidelines for GA yet my account remains disabled (2 weeks) until further investigation. I paid for VIP for a month two days before the disablement and so am missing out on a service I'm actively paying for.