IMVU
Reviews and Complaints

I have created an IMVU account and allow a previous friend to use the account. We had a falling out therefore I had request for the account to be returned. I contacted IMVU several times but because the person was of the same culture background IMVU refuse to investigate the complaint. The AP purchase is under my name for the account and the account was created in the USA but the customer continues to avoid theses factors. Upon speaking with a supervisor who was rude and continue to overlook the fact that I dont have any new information on the account. His response was I was not the verified owner of the account despite where the account was created at and my information of the account didn't exist. Then he refuse to give an reference number to the customer service call we were on and I'm VIP! At this point I will be discontinuing all the VIP subscriptions on my accounts with IMVU and I looking into filing a legal complaint.
The account need to be restore back to the owner or Im going to file legally in court against the company.

Imvu staff are really rude and unproffesional. I had to file a case as my account had been put on hold. They have asked for the same information more times than I can remember. I HAVE HAD TO REPEAT MYSELF. I already gave a full detail report and all information required! Its just getting f*ing annoying now. IMVU needs a complaint line and review check! If I could I would give a rating of 0 stars, just because the staff makes my experience feel awful. I dont believe IMVUs quote of "We are here to give you the best experience".

I'm no longer an imvu user, this app is full of bullying, child pornography and harassment. I was hacked, my life was threatened, someone even traced my IP address just to try and find my location. This game shouldn't be mobile. To many underage children on the app. Also imvu allows people to post real life pictures. Which some are nudes. Get out..

I had a grandfathered account on imvu since 2011, and was hacked in 2015. I tried multiple times to get the account back, only to receive rude customer support and a flat out refusal to help even though I had evidence and screenshots to prove I owned the account. I have multiple accounts and ones been deactivated before so I know they could've given it back. Turns out after they refused to help me I go to filed a ticket recently. (2020) and they purged the account in 2015. After I tried to get it back so I could log in. An account I spent over 200$ on, put a lot of work in and they swiped it from me knowing full well I was not able to log in. The customer support is trash. They send the same message over and over again in different context and dont try at all to at least resolve any issues they just point to useless articles that dont even solve my problem, nor have anything to do with them. Im legit about to go professor umbridge in here because imvu it so out of place and wonky with everything. They falsely purged my account claiming it was inactive yet they knew I couldn't log in. Never once got an email either on my old email about it being deactivated. Don't bother with using imvu, because in the end they'll just f*ck you over in the end.

IMVU is discriminating against me by deleting my pictures that do not violate their Community Guidelines. I don't know what person is responsible for deleting my photos but so far, they have deleted about 8 of the same photo - all within an hour. I spend a lot of time and money on this platform and I expect to be treated the same as everyone else. During this crucial time of social distancing and isolation, I expect much more from this virtual gaming space. I will be going to Second Life and spend my time and money there.

Listen idk why tf yall disabled my account but I worked hard for that [censored] in my inventory I had to do offers and all I didnt spend no money imvu yall is just disrespectful as u can be im tryna get my account back and yalls helping community aint worth [censored] yall think them mesh heads with smiles can fool us? Hell nah I knew something bad was gonna happen yall aint slick cut that [censored] out im tired of the [censored] yall do :/ I cant wait to get one of u workers fired bc yall are out here disabling peoples accounts for no reason just to make us do our hard work all over again the [censored] is wrong with yall

An IMVU account that was 1st put on hold all because a friend gifted me a name change token. They wanted the original E-mail address used when the account was made plus PayPal user name and email used for PayPal when 1st joined and a few other things. I have changed the email address on that account a few times plus have different email addresses for other accounts. But cuz in 10 years I have never been asked to provide 1st email address ever used cuz if I did know, I would have saved that info the 1st time I changed the e-mail address. Basically, I lost an account that has a whole lot of things created that was making a good amount of credits every day, but no matter what cuz I don't remember the original email address, it looks like IMVU more or less stole a whole lot of created goods plus a whole lot of Credits. If anyone knows a way to learn the original email address on an account or if anyone knows a way to make an account get un-suspended from more or less permanently suspended as it is now would help out a whole lot. I will even say the Name of the Account. It is "Like" and the account name before that was "Abstral". So again I would appreciate the help of anyone that can help me in this matter. Below is one of the messages from them, but the only thing they say I have incorrect/wrong is the First email used in signing up at imvu
Thanks,
Michael
I received the information that you had provided us but it didn't match with our records.

For us to proceed please provide the following information:

- First email used in signing up here at IMVU
- Paypal Name used in making purchases in the account
- Paypal email address used in making purchases in the account

Thank you for your understanding regarding this concern.

I joined a chatroom earlier this morning and there was a user talking about weather Cardi Bs rear end was real or fake. so I was trying to be helpful and Google it, and when I told him he got angry and made some very very rude comments. He was talking about wanting to come to my house and shoot me, he threatened to hack my account, he was being very racist and saying that hes going to buy an African American person and make them his slave. He went on and on about race and her was very disrespectful. There will be just a little bit of the conversation attached along with his profile.

hi this Melissa Sorar I been with Imvu for 7 years in this game on 12/11/2019 I got a message saying I did fraudulent activity which I never did my avi name is MistyAngelGray birthday 6/15/1992 and email is [protected]@hotmail I was wrongfully accused and got didsabled I called them two time with no luck and even write a case note on what been going on next min I was disabled and I been harrassment by this one avi that posed as me and imvu you never took any action on this avi Chrismccarty782, and his other avi Abysscrowven he been using my name and other people that are friends to me but yet I am the one being disabled he the one hassarment me everyday I did flagging and blocking but I am the one they unlawful disabled and I try and then it got worst I went on my princessnightstar gmail is [protected]@gmail.com to get my account back and the next min I now I got disabled with no reason and then one by one my account got disabled I need to understand why none of my account did anything to be unfairly banned it wrong I been with imvu you alot and never been so disappointed you let a insent avi get disabled and you let the one that harassment be free and I want all my account to be return and undisabled it not right you been disabled my account here my other account you wrongfully disabled here a list with the email, scarletnightflower gmail is [protected]@gmail.com, agentwarhorsemist gmail is [protected]@gmail.com
EmpressRenesemefire email is [protected]@gmail.com
skylarwing Gmail is [protected]@gmail.com
princessyvainestar Gmail is [protected]@gmail.com
princessnightstar13 Gmail is [protected]@hotmail I am the true owner to all these accounts they been disabled every single time I enter I do not know why no one gave me no reason why my other account got disabled no message this so unfair I will like all the account I used unbanned please I been frustrated for days with no answer please I been upset for days I do not know what going on. I even right a case ticket I am not even been heard and I can show you how many time this avi been doing the harassment it is not me this are some of the avi he been going on to harassment me and it did not stop anything I did stop it please I been so upset and I do not have any of my accounts and it hurt I need to have them back I did nothing it was an unfair disabled

Imvu is full of [censored] they delete and banned me for no reason saying their was defrauding onmy account when it wasn't at all I never done nothing wrong for them to do me like this imvu is full of crap

Talking about they sorry they deleted me sorry my [censored] I didn't do [censored] wrong for them to remove me an said I can't come back on their site they full of bull hope somebody sued they [censored] for how they banned sudden people for no reason

I recieved this email today -

Hello, We have suspended your IMVU account after a review of your catalog conducted as part of our creator process. You have several items in your IMVU catalog that are using logos, images and/or names of popular retail brands, licensed merchandise, or trademarks. Our Creator Agreement and Creator Policy states the following about copyrighted and trademarked content submitted to IMVU's catalog. You represent and warrant that: (i) you own all virtual products / Submissions posted by you in, on or through the IMVU catalog, or you otherwise have all the rights necessary to grant the licenses to IMVU set forth in this agreement and the Terms, and (ii) the posting of your virtual products / Submissions in the IMVU catalog does not violate the privacy rights, publicity rights, trademark rights, copyrights, contract rights or any other rights of any person or entity. Please provide proof that you have rights to use all the potentially copyright infringing content in your catalog. You may do so by emailing our DMCA Agent at [protected]@imvu.com. Your account will remain suspended and unless we receive such proof within 30 days from today, your entire catalog will be hidden from IMVU's Shop. Sincerely, The IMVU Team

I am very upset as I have spent over £100 on credits, VIP, AP etc and without even removing my items that were a problem they completely disabled/banned my account!
I create everything myself, all my designs I have drawn on Photoshop or any necklaces I have made myself too
And I am very confused why this has happened.

Has anyone else every got their account back?

Hello! Actually to make it fast an owner of a room kicked me out for no reasons instead of her man who told me to :"shut the [censored] up and to not talk with the owner". Its actually a room that i love and being kicked like that pisses me of. Second fact: in agreement with your terms and policy; the same owner asked my friend to : " piss on the bible cause you are christian" because she is muslim. I hope you will do something to it and have you return soon ! Thank you

I was hacked on my account and banned for the next 8 years falsely! I wouldnt mind losing my account if i was scamming people but i wasnt! Ive spent alot of money on my account! I want it back please i beg of you!
My account was two years old, i never had spammed or scammed anyone. I was hacked and they spammed alot of people which lead to people reporting me so i got hacked!

Considering to open up a help case to figure out a problem? Don't bother. No, I mean really, don't bother. They won't help you anyways and half of their responses are copied and pasted. Their answers never actually make any sense, and their help is [censored]ing useless. Now, let's say you take the upper hand and decide to call for support with their contact number. They will connect you to a live person. I've called about my account being banned over a username they allowed in the first place. It kept getting banned so luckily enough I had stocked up on name change tokens. If I didn't have those, how the [censored] else was I going to even have the chance to change my name, right? They don't allow NCT to be transferred anymore. So [censored] them again for that. On the phone they aren't any better, none of them speak perfect English and you can tell their ethnicity. It's like calling a scam company, literally. Doing anything on IMVU and having an issue and trying to talk with staff is pointless. If you're a creator and you get DMCA'd? Tough luck that's on YOUR OWN. You want to contact someone for help with a name change? Tough luck! They had a policy if a username was Guest_ and was inactive, you could easily swipe it up. Now.. you can't. They won't even [censored]ing talk to you about it? Their automated response being.. "Please be advised that the name "_________" is no longer available for name change due to the reason that we cannot disclose. Kindly provide your top 5 preferred avatar names with at least 6 characters for us to check which one is available for you." Are you [censored]ing kidding me? Like... what? Every decent username is taken and most are used hoarded accounts people don't use. I'm surprised people continue to support staff or even use IMVU. I know I still do, so I can't blame them. However, I wish someone would take over IMVU and just buy the [censored]ing company and make it actually good. There are so many flaws they don't care about. How about we get actual people for live support who aren't given designated copy and paste responses? It's irritating. [censored] you, IMVU. Get your [censored] together.

I've only had this account open for under 2 months. I used it for about 2 days before attempting to gain credits through an offer, when the credits haven't arrived I reported it and after 1 month I eventually got a email confirming I will receive my credits (this was from a 3rd party company that offered the credits on IMVU). I tried to log into my IMVU account and I found out it was disabled - with no prior notifications of this ever happening. When I enquired about it I was told that it was due to "fraudulent behavior" "going against their terms and conditions" and that "they can't give more details". However I have read the terms and conditions TWICE and I did nothing to break any, I didn't even need to read the terms and conditions as I have not even used this long enough to do anything wrong. Besides, I have also seen that many other people have complained about IMVU wrongfully accusing them of fraudulent behavior so sadly I'm not the first one.

I have been on imvu for over 9 years now and a Pro Creator for over 5 years. IMVU removed my creator privileges when someone falsely accused me of copyright. I than counter claimed the accusation with proof that is was my texture used in the product. The person who accused me did not seek any further action . IMVU gave back my product and material but refused to reinstate my creating privileges. I have called and sent numerous messages . They don't give any valid reasons for this. I have invested alot of time and money into making my products. It was something i enjoyed doing. They took away everything and there isnt anything i can do because they have the right to remove anyones privileges, whether your guilty of not. What they did to me was unfair. I barely login any longer because its so depressing and not the same anymore. This is a terrible company and I would never recommend it to anyone .

My 12!years old granddaughter just been let in this site has over 20 adults (perverts ) sending her dirty pics asking for dirty pics of her even wen she say her age they don't care I just manage to get a pic of one of this dirty [censored] I have reported to the police and we awaiting response I'm gutted your site don't moderate all this perverts shame on you, this is one of the pervert asking my 12 years old for sexy naked pics of her so he can cum ! Just gutter I belive this pervert goes under the name scottseveninches, I hope to hear from you before I go viral

I've been away from IMVU for a while, simply because I found it to be quite boring due to lack of quality (anti-social members, no quality games, crappy rooms/availability, no friends to hang with, etc.). I only recently decided to come back only to find out that the majority of my accounts were hacked/disabled. I tried getting in contact with IMVU members through the few available accounts I had left, but I couldn't really since they're only for VIP and also because nobody has gotten into contact through email.
Like, I know ALL of my names and passwords, but only a few accounts I share emails with. Which in all honesty is pretty f*cked up especially when I'm trying to reset my passwords (you used to be able to easily do that). I'm overall pissed considering I've used those accounts for over a decade and that one of my favorite accounts is still online, but everything on it has changed (except of course it's name). I would create another, but it almost seems irritable to do so.

Hello.

I have my accound suspended for 7 days, because appearently i posted some picture with inappropriate content, even tho i never post any pictures, at all. They refuse to show me proof, they basicly simply just ignore me and refuse to work with me to find out what is going on. This really angers me. How can they be so god damned blind, to the fact that stuff like this damages them. They send me some automated email, regarding the fact i posted inappropriate contend and that my accound is been suspended for ther next 7 days, telling me they have warned me in the past, and no they did NOT warn me at all. im so confused at the moment, i just want my account back. im trying to be polite, but they make it really, frikkin hard

I am the owner of an account under the name of AmuulNaktaari an account i have owned and used for 12 years now, one morning i went on imvu and a few minutes later was banned for "fraudulent activity" your customer service has been unwilling to even help me, i have paid for a great deal of content on IMVU and as such banning me from the platform is wrong without providing a means to appeal it.

I will be filing a separate complaint with the district attorney as i believe IMVU have broken California law.