IMVU
Reviews and Complaints

My imvu account is banned citing there was a 'suspicious log in'. The pop up says banned for three thousand days! So I might have had an intruder, therefore ban me for nine years? Idiotic and insulting! Its punishing the victim for maybe being assaulted, even though the victim didn't know of the assault. And cant use any of their help while your account is banned, have to set up a new email account and imvu account.
Emailed requests are just ignored. Takes days to get help requests addressed through the web site.

Avatar name:bbwazie
Age:17
Email:[protected]@hmail.com
Name:Azariah asamoah
Birthday:26 December 2001
Password: asamoah10
Username:💙ÅŽÏĖ💙
Status: single, relashionships, straight
Account disabled for report of payment fraud
I am completely innocent and confused I think that's account was disabled for no reason whatsoever because I only used my credit card details

I have been on IMVU for about 10 years and my account NorikoKiyoshi just got banned for a glitch that is on there end. There IMVU Inc. account keeps spamming peoples inbox saying they watched a video and earned credits. And instead of correctly looking into it or admitting it's their own glitch and fault they are banning people unfairly for it. And saying they are misusing their credit offers.

"Hello NorikoKiyoshi, We recently discovered that your IMVU account was linked to other accounts that may have misused our partner offer system in order to obtain IMVU credits for free. This activity was done in a manner that is against our Terms of Service. We have permanently disabled your account to keep our credit system, partner offer feature and user community safe. If you believe that this was done in error, please contact us via our Help Center - we're happy to try and help resolve this issue. To learn more about all of our policies, please visit our Policy Hub. Sincerely, IMVU Customer Care & Education"

I know several people who are being banned for the same reason and are getting spammed with the same messages. Imvu refuses to admit to there faults instead they are blaming their users. This needs to be looked into properly instead of just unfairly banning people for a glitch in your offers system.

http://prntscr.com/im59rf
http://prntscr.com/im5a06

Date January 5th 2018

the offer said "if your between 18-65 complete the online betting questionnaire! You will receive you credits within 5 minutes" so i filled in the questionnaire and waited 5 minutes and nothing came so i got really upset because i can't afford to buy credits and I LOVE playing IMVU . Please respond to my message thank you for you help !

My account: miabella132
grail: [protected]@gmail.com

imvu hacked my FionaFoxPrincess, and removed my [protected]@hotmail.com, and lied about it, started a week ago (August 30th, 2017, and continue today)

I tried to put in my email address, and they lied, it doesn t exist, then how come, I m using my [protected]@hotmail, as we speak (or type) ?.

It even lied my pw don t match, when I changed my pw, to which I use now.

When I filed a ticket with my other imvu account (to report my fiona fox being hacked), and put in [protected]@hotmail.com, so imvu could investigate it, but imvu refused, by lying my email address don t exist ?.

I missed a week worth of daily spin, because of imvu s illegal, and abusive behaviours. Not to mention imvu owe me 3 months VIP, that they ripped me off (about 2 years ago. When you go and type in fionafoxprincess (within IMVU), you ll see the tagline "imvu owe me 3 months VIP", that my line, to tell the whole imvu community, of imvu crimes.

Tell imvu I m pressing charges of :

- fraud
- theft of my account
- abuse
- breach of trust
- corruption

I will not rest, till imvu pay for their crimes.

My name is Sally (my real name), btw

Ok so a year ago on October 10, 2016 I made an imvu account and I got on may once a week in the morning before school. Well a year past by and I started getting on more around July. And so i wanted to fit in so I went to surveys and they didn't work or the offers sucked and I got stuck with watching videos wasting my time. Then I found on youtube hack credits. And today on he 23 of august 6:39pm I went to log in and it kept telling me wrong password so i reset it and it says I was banned for spamming people and that they had proof well I barley even talked on here. Well I went to file a complaint 6times because I have a family on here and their goanna wonder where I'm at. Ad I went to make a new one and I couldn't even find my friends I had. And I'm 18 almost 19 so I'm old enough to play so wtf.

"Zeur: and I'm assuming that all the copy right Nike logos at the top of the catalog haven't actually been reviewed by imvu as per Nike should know about
Jhoda Louise: Only the intellectual property rights owner or the owner's authorized agent is permitted to report potentially infringing materials through IMVU's reporting system. If you are not the intellectual property rights owner or the owner's authorized agent, you should contact the intellectual property rights owner and they can choose whether to use the procedures set forth in the Terms of Service.
Zeur: So maybe I should tell Nike?
Zeur: and they can deal with it?
Zeur: in a law suit?
Zeur: why is it not being stopped before this happens?
Jhoda Louise: Yes, please contact them and it will be their decision to send us copyright infringement notice.
Jhoda Louise: Generally we only take proactive actions when offenses are egregious. The copyright owner has the right to file a claim against any product they feel is a violation of their intellectual property
Zeur: so what you are saying
Zeur: is you have free right to copy righted material as a company?
Zeur: so long as the owner does not know about it.
Jhoda Louise: Only the intellectual property rights owner or the owner's authorized agent is permitted to report potentially infringing materials through IMVU's reporting system
Zeur: so someone can make money real money off Nike logo's so long as nike does not know about it.
Zeur: this is what I am hearing.
Jhoda Louise: If that's what you think, is there anything else?
Zeur: nope. that will be all.
Client has ended the chat."
This is a problem that I have been trying to battle with imvu for a long period of time now. They have been allowing their creators to use copyrighted materials without the company's permissions because the company cannot step in. They expect the company to go onto their website and scout out all the people who are copyrighting themselves. Instead of IMVU as a company stepping in to stop it. IMVU gives the opportunity for creators to get money instead of credits for their creations on IMVU. This gives the people that do this the opportunity to make money off of the Nike/Adidas/DC/Converse/Vans/HBA etc logos without permissions of the owners though imvu knows its against the Law.

I've been on imvu for about 2 years now. I've had my account for 2 years and today i tried to log in to find i had been disabled...I checked my emails and it said that my age didn't match my profile. Which i am 15. I've done the help ticket thingy t try and get my account abck considering i've spent hundreds on it! The thing is i never said anything about my age either...

I was a user if Imvu up until Monday, March 31. 2014. I had 2 accounts with Imvu. 1 was a creating account with over 600 items that I created and the other was just a normal account. I purchased Ap on both accounts and Vip on my creating account. From the time I started on IMVU which was in 2011 i have spent $ 5526.43 on my accounts.

On Friday, March 28/14 I went to log on to my account and I was not able to log on.I phoned Imvu and they told me to check my e-mail. I did and I received an email saying I was banned permanently for using a illegal Imvu client. I have never purchased or used an illegal Imvu client. So I knew that there is a mistake somewhere. As this was not the first time that this had happened. Last year in October my 2nd account got the same ban. And after 4 days of me calling and talking to Imvu and explaining to them that this was wrong, I received an e-mail apologizing and IMVU released my account. And now again exactly the same thing

After seeing the email on Friday I filled help ticket and called Imvu back and explained to them that since March 14th when the new update 500.00 came out I have been having extremely hard time logging into Imvu I would crashing at the start up screen and would try 20 times in a row to log in and I could not. I also did help tickets for that which I will attach to this email. So on top of me having such a hard time loading into Imvu they are trying to say that i was on Imvu with a illegal client. I'm sorry but that is not true.

I asked for proof or something to show me so I could understand what they were saying and all I kept getting is "NO we cant provide you with any evidence or proof". I am lost because I know I have not done anything wrong I do not own any illegal programs but no one is wanting to even listen. It was exactly the same thing last year when my 2nd account was banned. I asked to talk to a manager someone that could help me and actually listen and understand what I was saying. Rather than saying "No your account is gone and will not be re-activated. How can I accept that when I have done nothing wrong.

On Saturday March 29th I went to the program web page that is mentioned on the ban letter from Imvu in hopes to find an email or phone number to speak to someone because there has to be a way to prove this accusation is wrong. As it stands they have a chat window on their page. I asked them if there was a way that they can check if an avatar from Imvu was traceable and if they could trace my avatar if it was using their program I took a screen picture of our chat to show IMVU. They asked me my avatar name I gave them that and they answered with this long number that this avatar was not using their program. So now that I had actual proof that Imvu could see I was not lying. I sent it in as a help ticket. Only to be told that they would not accept my evidence from that program. I feel lost and I feel like the door is slammed in my face. I truly have done nothing wrong. I have receipts from all my textures I have purchased I don't need to steal. But this feeling of no one wanting to listen or believe me is horrible. So I asked to speak to a manager and they told me to call back Monday, March 31/2014.

I called back Monday March 31st only to have have the person say I already have read through your file and your account is not going to be reactivated. Without even questions or listening to what i was going to say. I'm sorry my account means a lot to me and I would not do anything to have my account taken away. It made no difference to this person he said were just going in circles and in the end I will not reactivate your account. I even told the guy I will give you permission for your specialist to log into my computer and check it for any illegal programs I have nothing to hide. His answer was "no we do not need to do that". I was in tears and I was very angry and I said to the Imvu manager "I guess I have no choice but to get legal help". And he said well I will be evaluating your 2nd account too. Not thinking anything of that I said go ahead I have nothing to hide.

Not even 10 minutes later my 2nd account was also disabled. That is what the manager ment when he said i'll be evaluating your 2nd account. I am speechless and extremely upset that I am being treated like this by IMVU. I have never in my life had to deal with anything like this. All I have been trying to do was show that I have not done what I am being accused of doing. A few minutes later I received 2 emails saying that my account was banned for using an illegal program on Imvu. WoW .. So as you can see he took my account because I said I was going to take legal action not because of any illegal program. I immediately called them back and I asked why this happened and the lady said your account is affiliated with the account that has used an illegal program so now it is also permanently banned. I am trying to find a lawyer to help me with this.I do have all the emails from Imvu and all the proof needed . There has to be some kind of a law against this. They basically stole both of my accounts. I would not be fighting this if I did what they are saying. But because I have Not I can not just allow them to do this. So if there is anyone that is reading this and can help please email me at [protected]@gmail.com.

It all started off what day, I thought I would make my girl friend happy, so I bought a marriage package from imvu by using a prepaid credit card. Before I started I saw at top right different credit cards, Anyway I clicked on the top tight, clicked 4 digits, The 3 digits after that then clicked buy. 3 days later I'm banned for using someone else's pay pal account. I called imvu & said this has to be wrong I used a prepaid credit card, can you trace this, She said we did you used a pay pal account. That's just not true I need for this to be investigated or at least be back on imvu.I Used a pre paid card, Not some ones pay
pal account, imvu said they traced it, I want this traced to see what if anything could happen during that time. Please I need your help?

IMVU wrongfully disabled my LostKitty account and fails to provide me with proof they say gathered of me breaking their TOS.
on 6/24/13 i engaged in a conversation with someone i thought i was a friend venting after a PTSD nightmare brought on by being under extreme amounts of stress. saying i would if i could (because i knew i couldn't as it being against imvu tos) sell my account because imvu was adding to my stress bringing on these horrific nightmares. he then tried to force me into a position of servitude reporting me to imvu when he failed to force me to serve him. imvu then proceeded to disable my account saying i was trying to sell my account. i have NEVER asked anyone to buy my account but they refuse to even talk to me about the issue at hand sending automated messages in tickets and hanging up on me when i call. resulting in me being made a victim twice with same incident.

i had been a member since 2007, was a grandfathered developer with about 1000 products in my catalog, had ap and vip. over 14, 000 products in inventory and over 50, 000credits on my account, amongst other things costing money... essentially i lost a lot of money put into the game.
https://www.facebook.com/UnbanLostkitty

my account taha7arb2 was pemenantly disabled because i used other programs to log in the site
i have bout milions of credits from the imvu site and las t was yesterday on second day i found myself disabled
my other account was disabled (jalalharb) and they said i was geting credits from the advertisors on there site (woudering why they have it then there
and the 3rd account ( tahaharb ) was diabled for 8 years because i bought expensive items from my friend shop

i bought credits with my card(nov.18.2012) and they told me 1-2 buissness days but i never got them now i am (nov.21.2012) and my credits are not here imvu has robbed me.i swear i will sue tis company plz i n.eed my money

everyone is saying imvu has a virus! is this real? will they charge my parents extra money? websites for kids are supposed to be fun not freaking scary!

IMVU have banned my account PrncssHeavenofSouls due to payment fraud which was not made by me but by a person called XxSpaceBratxX. They say my account is liked to her account because I made credit purchases from her. Well this is untrue and I have shown as proof to IMVU my paypal statement showing all transactions of credit purchases made from the day I created my account and it clearly shows that I have made all my credit purchases via 2 companies, IMVUX.com and IMVU itself. IMVU have acknowledged that I am not the one who has done wrong but they will not reactive my account until this Brat person pays back the chargebacks. I am being unfairly punished for somebody else's illegal actions and this is not fair as I have paid rl money for AP, name registration etc... for my account and now IMVU have just stolen over 30k credits, all my pending profits and my Ap, my whole account. I want my account back the way it was before they banned it, credits and all along with 300 credits per each day my account is wrongfully shut and profits lost.

Imvu is zero securing their users, I've made an account from 3 years called Sally nd i spent alot of money for my avatar nd account, and oncely i fell in fight with a guy who threated me to disable my account if i didnt obey his demands, rapidly i contacted imvu for this situation ?
do u know what happened lol ?
Imvu didnt respond and the guy send me stolen credits while i amnt online and reported me from another user as i use fake Visa, and then my account has been disabled.
i've sent email to imvu about the situation, Easily they replied oh sorry we cann't reactivate your account as am the murder ! how can a big site like imvu dont have the ability to disable recieving credits and they know well this way to disable accounts from unbehaviour users !
Also how imvu dont secure their customers as well ? i cann believe that i've lost more than 3, 000 Dollars on a website that didnt even treat me as a normal client ? and in the end he treats me with this way.

i will tell everyone to never spend money in imvu either not to enter this game or chat ever, and am sure that soon someone will go to the judge and the whole company will be closed soon.

Thanks

I have to strongly agree with some comments here concerning this company, and am working on things, contacting various agencies concerning imvu. When you have kids on as young as 10 sometimes and others 15 and 16 naked, and porn and sexual themes it is not right or safe.
Complain too much and like one said you get banned, or as they put it disabled and they remove the guy with real life dick showing, but leave the females alone.
THIS is a dangerous place, no email validation needed to join, can make up name and age too and so worst of all predators can simply just join as kid and access the 13 to 17 year old people search.
They can upload what they like, not approved, so porn pics, real life naked pics, as one mid teens seem to do. As for the tag-lines and interests, absolutely disgusting to say the least, vulgar. Only the money that talks, unless enough people, parents stand up, contact Mike Harris, district attorney to go after them, how long will it be before we hear on the news, like with Facebook, that some kid met someone off there and got raped or worse still killed or kidnapped. Totally sickening to say the least.

i cant login to the actual game it keeps saying something about checking my internet connection when it is perfectly good.