Incomm
Reviews and Complaints

I had a gift card that some how had got fraudulent charges on it, when I first called to report it, i wasn't even told i need to fill out a dispute form and i would need the transaction numbers to fill this report and they shut off the card to stop the pending charges that hadn't gone through yet. Then i had to call multiple times because each time they claimed they didn't receive my paperwork for the dispute. It took 3 or 4 times before they acknowledge that they had received them. Remind you i reported this on November--21 and called on the th to find out why i haven't received anything, then sent the first dispute paperwork on November--21 , then again on 12--21, then again on 12--21 in which i had to call to find out if they received them this time in which i finally got a response that they do them in the order they receive them in which mine was in November--21 it is was past the 90 days after filling out and sending the dispute forms. Have called and was told 3 more times no updates to message the dispute team to find out, in which I did again 3 times with no response. Called again and told them I have messaged them 3 times with no response. This has been the most horrible experience and I will not be using them again. And I will tell all my family and friends, and anyone I ever see getting one my experience with this company.

I received a $50 Vanilla Visa for my birthday. The packaging was completely in tact, however when I opened the card and went online to view the card it showed that that morning the entire $50 had been used at a Barbershop. I called the Customer Care number on the Website and told them what had happened. They informed me that the card did have a zero balance and had been used as indicated. I asked to file a complaint and after asking for a supervisor I was put on hold for and 90 minutes - at which point I finally hung up. This company should NOT be in business. There are no appropriate customer service security measures in place. They do not require that you activate the card online before being able to use the funds, calls are not recorded when calling customer service, they appear to use a strategy of putting customers on hold and NEVER answering calls. Then, when you do get a live person you are told you must wait 45-90 days for them to conduct their investigation - at which time I sincerely doubt they award you with the money that you are owed! I intend to file a complaint with the ***, *** and the complaintsboard.com. My elderly mother purchased this for me and is on a fixed income. The fact that you are allowed to STEAL and not be held accountable is unacceptable. If need be, I will also contact the US Attorney's Office to file a complaint for fraud.

I purchased Vanilla Sky Gift Cards from two different pharmacies - *** and ***. The gift cards were purchased for $150 each. I purchased numerous gift cards but unbeknownst to me, two were already used. All gift cards were sealed and did not appear tampered with. Both had similar charges - numerous $5 purchases of ***. The gift recipients nor myself made these fraudulent charges.

I contacted Vanilla Sky customer service # on October 29th. Then was provided additional instructions on November 29th and was told by numerous customer service reps it would be handled in 10 days.
I've called the (833) a minimum of 20 times and most of the time placed on hold for a minimum of 30 minutes and then hang-ups!

The gift cards were purchased for children for them to purchase items they need. Most of the children received their gift cards and were able to use them except for two kids. Now it's the holiday and they still have nothing!

I am now told I have to wait until March 1, 2022, for a response! I have submitted an official complaint to the NY Dept. of Financial Services. The next step is contacting the parent company - InComm, lodging a complaint with the Complaintsboard.com, and reaching out to *** and *** about who they're doing business with.

I just needed two gift cards for the value purchased to be given to the two young kids especially before Christmas! Horrible customer service.

I went online to inquire about a Vanilla visa gift card online. I used a *** search to find what I thought was the Vanilla gift card registration portal. I was prompted to enter the card details to get a card balance.
After entering the card details I received an error message on the website saying "a system error has occurred." At that point I proceeded to call the number on the back of the gift card to check the card balance directly. The balance on my $100 gift card was 0.05 cents! I stayed on the phone until I could speak with a live representative who informed me that the most recent charge had occurred at 4:15 PM today *//2022 ( the time I spoke to vanilla customer service was 4:30 PM) and that a company named *** was the recipient and that they had charges pending on the gift card, I have never purchased anything from this company nor heard from them before the customer service rep gave me their name and telephone number (302) 363-***. I don't know where else to turn for help, but this company or someone affiliated with them have stolen my money. And the Vanilla Gift card rep said that they were aware of several scams and similar scenarios surrounding their cards and information being stolen from spoof sites that look similar to the Vanilla Gift card portal online. I strongly believe that Vanilla is culpable for not doing more to protect their customers and the people who purchase their gift cards.

I see many people here complaint about VANILLA GIFT cards. My sister gave me 500$ gift card during my wedding time. I opened the card infront of a retail agent at a store and asked him to swipe, he said its not going through. I called the customer care and its a 30 min hold and finally a support answered and he gave me a case number saying it will take 45 to 90 days to investigate. Today i called the tech support again to get a confirmation email and she said she already sent me an email but i did not receive it. I gave her a new new email address, still did not receive the confirmation. I asked her where the purchase was made and she said it was made in SCOTLAND. HOW CAN they just lie, the gift card can be used only in USA. When i asked her, she changed it to a different place in USA. The customer support i spoke with yesterday said a different place other than her. These people are just SCAMMERS. She disconnected the call once i asked these questions. Why they are changing the names every time. I dont know why ***, etc.. still sell these gift cards and loosing their name as well because of these SCAMMERS. These people are stealing money.
I see if there is any kind of issue with credit cards or debit cards, our banks would solve immediately by investigating ASAP. I see most of the comments here saying the case was closed without solving their issue. I dont think they investigate because its a SCAM they were doing

I received a Vanilla Gift Card in the amount of $95.00 as part of a Baseball Coaching Supplement from our Booster Club in May 2022. I activated the Card the weekend of July 2nd. I attempted to use the Card at my local *** in ***, ***. The Card was declined. I then logged into VanillaGift.com and checked the balance. To my surprise, there was a $94.41 charge made to a vendor in California on 6/29/2022. I called the Customer Service number at 1-xxx-322-6760 and the first gentleman I spoke to spoke little English. He told me I had to call back in 10 days and then hung up on me. The next representative I spoke to acknowledged the card had been used to make a purchase in California and the transaction was 'pending.' I told her that the transaction wasn't made by me and she told me I would have to dispute it. I asked why they couldn't cancel the transaction since it was 'pending' to an unauthorized merchant. CRICKETS. She gave me a case ID# and sent me forms I have to fill out to dispute the case. I have to list the unauthorized transaction vendor and I am not unable to pull up any information on the card. I has completely been purged from their system. I have called the InComm Office in ***, *** and No Answer. I have called the Customer Service Line on the back of the card and have been on hold for about 2 Hours. This company is 100% Scandalous and Criminal. The unauthorized charge was within $1 to my Card Limit. This is extremely worrisome in a time of Economic Instability.

i received a gift card for my birthday. At the party the guests put my gifts on a gift table and I did not look at them until the next day. When I tried to activate this cad I was told that unless I knew the initial amount of the card I could not activate it unless I went online. When I went to the website they asked for a lot of personal information to include my social security number. I have been a victim of identity theft and I am very careful about giving out personal information. When I called customer service I was told that this is the way it is period. If you don't want to give out your social then you cannot ever activate or use the card. When I asked to speak to a supervisor she answered the phone with an attitude and was very nonchalant. I asked for the corporate phone number and she told me there wasn't one and i asked for an address. The gave me a pot office box address. i feel that the gift has become a curse. i have had to spend a lot of time and energy trying to use it and I am still not able to do that. in addition someone who attended my birthday celebration wanted to bless me and the company got the money for the card purchase. This sounds like a "legal" scam to me and i would recommend that people DO NOT purchase these cards. I would further suggest that their packaging information should include a warning to let consumers know how difficult it will be to do business with this company. It is virtually impossible for me to redeem this card. i would give them 0 stars if it were possible.

May I add my voice to the MANY other customers compromised by fraudulent Vanilla VISA Gift cards. TBBK Card Services, Vanilla, and InComm Financial Services are scamming the unsuspecting public with the VISA logo on their gift cards. I purchased a Vanilla VISA Gift card with $500 cash at a reputable retail drugstore 4 days ago 12/22/2022. Today, (12/26/2022) after unwrapping the packaging and attempting to use it for the first time, the retailer informed me the funds had already been withdrawn. After a very long 40+ mins wait on hold, I was sent a Dispute form to fill out and expected to "eSign" the form and provide my phone number. What protects me from further fraudulent activity when I provide them with an electronic signature? How can I trust this company with the personal information this Dispute form requests when the Gift Card number on the Dispute form is incorrect and cannot be corrected by me? Finally, the Customer Representative that verbally spoke to me assured me that I would be refunded by check to the address provided but the Dispute form states that any reimbursement of funds will be returned via another gift card. This is disconcerting if the refund card also gets compromised that it'll be a infinite loop. I have reluctantly submitted the e-signature to file the Dispute Claim and I have also waited on hold another 45 mins to add the notation on the case file about a refund check vs another gift card. Hopefully, this case will be resolved by the end of January 2023 and I will have my $500 back. If I can, I will follow up with this Complaintsboard.com post.

I received a Visa gift card for my baby shower in Sept 2021. The retailer my aunt purchased the card from was *** in ***, ***. In December, I went to purchase something online and the card was denied (should have been $50 to use on this gift card). So I registered the card, checked the activity online and lo and behold, in Oct of 2021, it was used - fraudulently in increments of $5 - on the same day I delivered my baby (odd, right?). When I checked the back of the card, I called the 1-833 VanillaGift.com customer service number and they told me the gift card dispute process of which I followed their instructions - copy of front and back of said card in my possession, and a gift card dispute form with detailed information. I have been waiting since my original email from 01/5/22 for a resolution - it's now 06/16/22. Their email reply states that the dispute process takes 45-90 days. A call to their 1-833 customer service line today and another email sent and I have been told "in 24-48 hours you should have an update from the back office". Based on their previously suggested response timeframe on my original inquiry (162 days thus far) I highly doubt I'll have a resolution. I have spent more time and energy than the value of the gift card in my opinion - all I hoped for was a $50 replacement card in a timely fashion. Your supervisors can't even give updates - they have to "send an email to the back office". Hard for me to accept being a Guest Services Manager at a large dealership that can secure resolution within 24 hours from the time of complaint or mistake. This is ridiculous.

I bought a $100 Vanilla Visa Gift Card on 11/28/2022 at a store. I mailed the gift card to a local address the same day. On 12/13/2022 the recipient informed me they had not received the card so I called Vanilla Visa Customer Service to report the card as lost. The nightmare began. I was on hold for 40 mins before being connected to Customer Service Rep, Cara. I explained the situation and provided the card number information that was printed on the store receipt. The representative placed me on hold numerous times and after 20 mins said they could not find the card number I provided in their database. What? Cara stated she would file a claim and gave me the case id number. During our conversation she asked for a lot of personal information such as my date of birth which I did not provide as the call started to sound like a scam. She then stated I would receive an email within 24hrs letting me know what documents I would need to provide for my concern to be investigated. I never received the email and on 12/20/2022 I called Customer Service again and was given two email addresses to forward the store receipt and was told to include my case id number, home address, date of birth and a document confirming my home address such as my drivers license. I was told my case would be reviewed and responded to within 3-business days. On today, 01/02/2023, I spoke to Customer Service who informed me that I was given the wrong email addresses to forward my concern/documentation and was given a new email address. The customer service rep stated it would take 45-90 days for the Lost Card division to conduct their investigation. I am getting the run around from InComm Financial Services, Inc.

I received a $75 gift card in 2018 and didn't open the cardboard packaging until a few months later. I first tried to use it and it was declined. Apparently, someone used the card in another state, Ohio, on 1/*/2019. I called customer service and after being on hold for over a hour, I was told to fill out a packet, provide a photo of the card, provide a photo of my driver's license and to email it to the disputes department. I sent my email with all documents on 3//2020. After doing so, I received an email from the disputes department stating they received my documents on 3//2020 and that I should expect a complete resolution within 90 days. I never heard back. I called customer service again in Jan. 2022 (almost 2 years later). They informed me that I need to send another email with all of my documents again and to call back in 3-7 days for an update. I received yet another email stating they received my documents and that I would get a resolution within 90 days. I called back a week later and after waiting on hold for over an hour again, I finally spoke to someone who said I need to resend my documents. On 2/*/22, I emailed my documents again and received yet another email confirming they received my documents. On 2/*/22, I called again for an update and was told to email my documents again and that it was not received. I resent the email once again and am waiting for another update. This is a complete scam and customer service raised her voice and was clearly frustrated with me for asking questions even though I should be the one upset. They claim all I can do is send another email and call back in 3-7 days for an update. I have been going in circles with no resolution for almost two years! I have no idea how to get my money back now and not one person has been able to help in two years.

Bought visa gift cards from a business that sells gift cards where customer service is run by this company. Once funds loaded on visa gift cards the cards would not swipe to use I n store at all. So I called customer service number on back of card. they said they could not do anything fast it would be 4 weeks for me to get new cards but they could transfer me to another department who could help me add the visa gift cards to my Apple wallet. Once the phone transferred over the gentleman again took the card numbers to "assist" me in moving them to *** wallet. When it did not work he told me he would be getting assistance from a supervisor and would give me a call right back. He called back minutes later and asked a few additional details about the gift cards. He said he would call back and did not. I called customer service to this company again and they told me I had made purchases at target for the full amounts of the cards. I did not make purchases. Instead it seems Their own employee took information and transferred me to someone that could steal my card numbers and use the cards. Over $200 stolen. I made a dispute immediately in July 2022. They said 60 days for a resolution. Today, //22 I got an email reply to me asking the disputes depart for an update that said they sent me a letter of decline for the dispute but would not tell me more. The Decline was put in effect in November and they have no follow through. They also refuse to send me proof of those ledger email and refuse to send me another copy of the denial letter. I provided screen shots of times and phone numbers and names of who I spoke to in great detail, and the phone even says call will be recorded for training purposes but they aren't using that as back up to my evidence. Their employees are stealing from their customers in the customer service line and the company refuses to take accountability. Beware of buying visa gift cards banked through this company.

This is my 2nd complaint against Vanilla Visa Gift Cards. I requested a paper check as a refund as I am fed up with this company for NEVER following through on what they have told me. On ***. ***, 2022, I spoke to "Eli" and requested a refund of a paper check mailed to my home address, he told me it would be 3 to 4 weeks before I got the check. Here we are at 4 weeks and one day and I am being told that it has NOT been mailed out! I am currently on hold and have been waiting for a "supervisor" now for over 20 minutes, and I've been trying to find out the reason why they didn't follow through with mailing the refund check when they told me they would! My call is now at 1 hour 14 minutes! No one will give me an answer, they're telling me that they're escalating it, but what the world does that mean! I will NEVER and I mean NEVER purchase a Vanilla Visa Gift card again and I will keep making complaints here as long as I have too! The "supervisor" must be very busy talking to other very upset customers! Or there really isn't a "supervisor" to speak too! They have had my $154.12 for 5 months now! I WILL not wait another 3 to 4 weeks for another check, they better have a different solution because this is RIDICULOUS! This company is very incompetent, especially their employees! Oh and by the way "Ryza" the supervisor just informed me that my status was just changed today, oh imagine that the day I call to have a refund check mailed to me, Now I'm on hold for a "manager"! This is RIDICULOUS! Of course she didn't know why it just got switched to that status the day I call, 4 weeks and 1 day! I am reading ALL of the complaints about your company on this site and it's UNBELIEVABLE to me how many people have the same or very similar complaints as mine! I WILL not STOP making complaints until this is resolved to MY satisfaction, because after all the customer is always right, except with your company! You have basically stolen my money!

I purchased a Vanilla card in the amount of $***.*** on *//***. From *//*** I for 5 purchases. The left over amount was to be used for my power bill, but when I tried to pay on *//***, it was denied about 3 times. Eventually it did state that it was accepted, but when I went to check my balance last night after my power was turned off, it was $.00 and NO payment had been made to the cable company. Instead someone used the card for more then $.00 worth of purchases. I immediately called Vanilla Gift and was informed there was NOTHING I could do but contact these places and fill out a "packet" they would mail me and even then it wasn't guaranteed the funds would be credited. I explained that I live paycheck to paycheck (and lately, off over-drafting my bank account!) and it was the money for my power which had just been cut off. It didn't seem to matter to the lady I was speaking to, in fact, she stopped talking and I thought she was looking into the matter, but she never returned to the phone. It sounded like she just laid it down and went about other business. I will admit this is the second time I've fallen for this scam. The first time my card was used in a *** and the rest of my purchases proved I was NOWHERE near there. They did NOTHING then, as well, and we had to go to the food pantry for groceries. I now have no power or way of paying my bill. I'm at a loss as to how this company can let things like this happen. It seems like it is happening to everyone, how can they rectify the fact that people are having their money stolen? I couldn't even file a complaint or get the "packet" emailed to me because the lady on the phone left me hanging. It shouldn't take 90 DAYS to get your money back when it's obvious these charges were made somewhere different and one place is a KNOWN scam place. I've filed a complaint with the Complaintsboard.com. Please, people, DO NOT purchase these cards for important things like power or as gifts!

This company is a fraud. I purchased a $100 vanilla visa gift card from ***. My receipt shows that the card was activated and that $100 was loaded on to the card. Approximately 30 minutes after purchasing the card I went online to check the balance and to add my zip code to the card so that I could make purchases online. While in the account I never saw a place to add my zip code but I did see that the card was activated and it showed that it had been purchased at ***. Since I didn't see a place to add a zip code I decided to call the customer service number and when I attempted to check the balance I was told by the automated system that there was a problem with the card and that it wasn't activated. I then attempted to log back into the account online only to receive a error message. I called customer service back and spoke to a representative who told me that they had put a hold on the account and that he could not remove the hold. He stated that the only way to get my money back would be for them to reissue me a card. He stated that the only way they could reissue me a card was for me to send a copy of my identification card and supporting documents such as my receipt and that it would take ten days for me to receive a replacement. The fact that this company put a hold on a activated card that representatives are unable to remove is absurd. They basically stole my money. Why would any rational person send personal information such as a copy of their picture ID card to a disreputable company with terrible business practices. This company took my $100 and refuse to give it back to me unless I give them my personal information. With identity theft and everything going on why would anyone trust this company with their personal information. My experience with this company was dreadful. I will never purchase another card from them. If I had only read the reviews online I would have never bought this card. Trust the reviews. Avoid vanilla gift cards.

Worst experience i have ever had with a gift card. I purchased a vanilla gift card for 405.95. I made one purchase for 375 and had no problem it went thru and i received my confirmation number but the i decided to go on *** play and buy 25 play money but when I hit the buy bottom I received a message stating the card was declined for insufficient fund so I though that maybe it was me and put in the wrong number but again received the same message so I log on to check the balance and the ball was 25 dollars so I figured ill try it again when I got home and did but again received the same message so I checked the balance again but this time i was 0 and it shows all the times I tries but this time one said it was on a pre alteration hold so I called the number and the first cs rep told me if *** does not take it out in 7 to 10 business days it would be put back on the card but everytime I tried to explain that the card was declined every time the cs rep just spoke over me so I ask to speak to a supervisor but both kept stating the *** pre authorized it and i kept telling them every time I tried to use the card it came up declined for insufficient fund except for the first purchase and explain that after the second time it was declined for insufficient fund I logged on and the ball was 25 dollar so if it did go thru it would have shown it then and I explained well tried to that *** play is a game site and it take it out right away but I'm wrong there right and because something went wrong on there end i have to wait 7 to 10 business day for my money that was declines for insufficient fund the was no other offer or solution like if its on hold cancel that and put it back on the card because the hold was from the there end not ***s and to me its not the point about the money it the point that there card declined the purchase and the hrs later this pre authorization hold pops up and the consumer me suffers for there error and not one person on there end cares whats one less customer we have millions

Customer service is a disaster. I opened a case on March 7 and today (April 15) the case remains open. The issue started with a card that I received and never activated. Unfortunately, time went by and in speaking to customer service the solution was to reissue a new card. After 5 weeks, my case has been routed to two different departments and been flagged as reactivate, lost and now a reactivate request. In addition, I have forwarded a receipt, picture ID, pictures of the cards four times. Today, they asked to create a new case which will restart the clock on an aging case. Customer Service lacks a process. They have mentioned a process is in place but the case continues to be routed to different teams. Unlike other organizations, cases are not documented appropriately leading to a restatement of the issue and history of the case during each call. There also seems to be a heavy reliance on the back-office to process requests. Unfortunately, a disconnect exists between back-office personnel and customer service. Each call I have has a new request from the back-office. For example, the case needs documentation that has already been provided. The SLA needs to be a revisited for back-office staff. There needs to be proper documentation and a solid process for common issues raised. Lastly, the entire team needs to have access to all aspects of a case (e.g. notes, documentation). If you have an option, do not use Vanilla Cards.

I had an unauthorized transaction on a OneVanilla card that I purchased to do some online shopping with and I was devastated. This had never happened and I have been buying these cards for years so I can shop online safely instead of using a credit/debit. I had no idea what to do and so I called this company as they are the ones that issue these cards and a very kind representative (unfortunately I can't recall her name) helped me file a claim. I filled out the paperwork and got the process going for them to start an investigation and get my funds back in May-June. I will say the process did take some time (it was just finalized as of today, it is now October 6) but, I got my money back, the company was kind enough to issue me a new card altogether instead of just putting my money back on the original like I had opted for in the paperwork. I spoke with another really nice representative who very graciously helped me activate this new card over the phone. In my experience, I have nothing but great things to say about this company and the people I had the pleasure of dealing with throughout my dispute. Top notch customer service, you don't wait hours to speak to a rep. on the phone, If you call, you'll hear some really quick information but after that you are very quickly (almost immediately in my experience) talking to a live, human representative. That is a rare find these days! InComm/OneVanilla will surely continue to get my business! Thank you!

I bought a $100 gift card for a birthday gift. Two hours later the granddaughter checked the balance, expecting it to be between $20-$500 as indicated on the cover. To her dismay, she found out the balance was only $4. Before she could activate it, $96 had been spent online. Embarrassed, I gave her $100 cash and took the card back. Unfortunately, stores don't refund gift cards. I contacted the issuer within 3 hours of buying the card and 30 minutes after the fraudulent transaction. They asked for the card number and said I'd need to wait 8 days for the transaction to clear, then call back, file a complaint, and possibly wait up to 90 days for a refund. That seemed off since the card was newly purchased. I asked the customer service representative, named Velvet, for her last name, but she claimed not to have one. When I requested to record our conversation, she declined and put me on hold. After enduring a 58-minute wait, the line was disconnected. I called back, waited another 48 minutes, and was disconnected again. With no other recourse, I left a one-star review, wishing for a zero option. As the saying goes, 'Cash is king.'

I filed a dispute over charges I did not make on the card back on November 28th, Case number #***. We were on vacation with a vanilla gift card given as a gift with a balance of $500. I made a purchase for a Christmas show performance on November 27th around 730 am for S55.52 using the vanilla card. By 2 pm that same day the card had been emptied by someone. We were unaware of what had happened until the card didn't work at dinner that evening around 7pm. We thought nothing of it because it could have been the restaurants machine acting up. We went the next day for an outing and it was declined again. I got on my phone to check the balance and it had been emptied as stated above. I called Vanilla gift card and they were helpful to get me the dispute info. I filed the dispute that night on 11/28. It said 90 days and it should be resolved. We heard nothing after 3 months so, I emailed in February and heard nothing. I have called them twice since, once in February, and once in March. I was told it was updated and I would hear something from them the first time I called. The second time I called I was instructed to just email them again. I emailed again in March and still have heard nothing. Our church will give these cards out when they want to send a ministry leader out for some recharge time and the church has never had anyone claim to of had a problem. However, now that we have we can't seem to get the issue resolved. Hoping for attention to this matter for a resolution.

I had a dispute with my titanium MasterCard I was emailed on December 20th by Xavier Parker at incomm payments he advised me that my dispute had been resolved and that a refund cheque for 2900.00 was mailed to me to allow standard shipping time I still have not received my cheque and I had my email hacked and no longer have access to it , it was [protected]@gmail.com my new email is [protected]@gmail.com my name is James Richard White my address is 7327 181stNW Edmonton Alberta Canada T5T2G9 my phone number is [protected] I would like to know why I have not received my cheque yet

I purchased an Incomm/Vanilla Electronic Visa Gift Card on 12/26/2023. I attempted to use it multiple times and the CVV three digit code was NOT valid. I immediately reported this to Vanilla/Incomm and THEY cancelled the card saying it was a FRAUD issue. The card never worked in the first place; this had nothing to do with FRAUD. I have called their customer service at least ten times since I purchased the card and submitted PII (Personally Identifiable Information) they requested to them MULTIPLE times; I still do NOT have my money back! The hardship this has caused me makes me request they pay me $50,000.00 in compensatory damages! Vanilla AND InComm are the criminals who steal people's money and need to not only re-imburse them, but also pay damages.

Purchase date 11/02/2023 Purchase amount $105.95Purchased at Rite Aid - Store # 06468- Phone number [protected] Attempted to return gift card on 11/09/2023- store took copies of card, receipt and stated they were going to file a claim with the vendor. Have received no response. Vendor on contacted 11/15 and 11/16. Incorrect email address supplied - unable to speak with a manager to resolve these issues. Call 1) 57 minutes 2) 22 minutes 3) 47 minutes-placed on hold and eventually hung up as I have a scheduled meeting and unable to spend countless hours on the phone attempting to resolve a fraud issue on this vendors behalf. Below is the communication requested by Vanilla Customer Support-

Good morning,

Attached are the requested copies of information with the vendor Rite Aid this card was purchased on 11/09/2023 and have not received any update from Vanilla. When Rite-Aid investigated, multiple additional cards were verified in the same state at location I purchased to card. After researching this independently, multiple reports are currently available dated back to 2021 as Vanilla gift cards have been an issue of scams for quite some time. I have additionally issued a formal request with Management at the local Rite Aid to remove all Vanilla Gift Cards until these fraudulent issues are resolved. As this fraud has created a traumatic experience for my family as my son was several states away from home without any other means of currency to support his needs, I will be forwarding the same information over to the applicable governing and consumer reporting agencies and will not forward any additional personal information as requested by the Vanilla agent we spoke with as we are not clear of the legitimacy of this company. Hoping this issue is resolved promptly.

Desired settlement:
Refund

Money paid to business:
$105.95 (fraudulent) gift card, packaging, and receipt. Reference case # [protected]. I have also filed the same information with the vendor Rite Aid this card was purchased on 11/09/2023 and have not received any update from Vanilla. When Rite-Aid investigated, multiple additional cards were verified in the same state at location I purchased to card. After researching this independently, multiple reports are currently available dated back to 2021 as Vanilla gift cards have been an issue of scams for quite some time. I have additionally issued a formal request with Management at the local Rite Aid to remove all Vanilla Gift Cards until these fraudulent issues are resolved. As this fraud has created a traumatic experience for my family as my son was several states away from home without any other means of currency to support his needs, I will be forwarding the same information over to the applicable governing and consumer reporting agencies and will not forward any additional personal information as requested by the Vanilla agent we spoke with as we are not clear of the legitimacy of this company. Hoping this issue is resolved promptly.

Desired settlement:
Refund/ Compensated for traumatic experience and loss of time.

Money paid to business:
$105.95

hi I bought a gift card last Christmas for $100.00 card [protected] card was conformised so I contacted customer service and they sent me anouther card that card was conformised also so i called customer service and they saidf they would send me a check and said that they would send me an email conformation which i never recieved I tried calling and could'nt connect. iFinely got through 11/15/23 and explained everything and she told me to email here and give case# [protected]

Thank You

Conrad Carson

1949 Peartree Ave

Meridian, ID 83646

[protected]@yahoo.com

I bought card no. [protected] for 500 dollars and before I could use it funds were removed from the card showing vendor o2003234a921 for the sums of 12.19 and 487.76. I have called in and started a case no. [protected] on this card.

I have also started a case no. [protected] on a 200 dollar card I purchased the same day and charges of 4.88 and 195.09 by vendor o1001ee3acbe

Both these cards are in my position

I bought $1400 in cards that had an activation issue, I submitted a claim back in June they told me that they sent the cards but I never received them. I called back 5 times and final got them to resend the cards, they said they sent them again and when I call back they keep telling me 7-10days, I am really frustrated as this is a lot of money that I am out and had to re-purchase cards for my graduates so I spent double. It is now Oct 2023 and no cards who can help me get this resolved

I purchased a prepaid MasterCard for $500 cad in Walmart. When I tried to utilize the card for purchases, it did not work. I called the number on the back of the card and they asked me send the details to [protected]@incomm.com . I sent Walmart purchase receipt , prepaid gift card as attachment to given email address on May 26th 2023. I have been following up with them by calling since then and each time I call, I get same responses. “ We revived docs on May 26th. It takes 30 business days to process and since we passed 30 business days, we will escalate and you can call after 48 hrs.” When I call after 48 hrs, I get the same response again and it goes on and on. I know customer reps are trained to tell this answer, but they also need to be trained to take action. I wonder if the company is a scam.

Please help in resolving my case. My case # that they provided is [protected].

I bought an American Express gift card at a Walmart in Canada for ,$200.00. When I called to activate it had less than $4,00 on it. Wtf I want my $200.00 purchased on 8 19 23. Reported stolen on same day. I was told full refund by 8/25. Nothing yet, American Express says they cannot refund.

This is a 30 day demand notice as specified by Massachusetts law. Please refund asap or treble damages may be applied.

I put 100$ on a netspend debit card and it won't let me use it. At dollar general in jourdanton TX.

Card # [protected]

06/85 master card how can I put it on another card that I can use? Store# 06049, hwy 97 , jourdanton , TX 78026 phone# [protected], on 09/07/2023. I called netspend, they said dollar General should return the cash, dollar General told me they couldn't and to contact incomm to get refund. It don't matter if it's cash back or I can put it on another card. Whichever is best for you. I can't afford to lose the 100$. Time was 15:44:55 #[protected]. Netspend reload barcode # ☆☆☆☆☆☆☆☆☆☆☆☆☆☆2758

Reciept# 899958185029339218610019929919917112311111

Date August 18th a lady told me that I got locked out of my card because I used the pin wrong too many times and I never have used it then she told me I could take the receipt back to the store and get a new one that didn't work then she told me I have to process a new one and would be money back on my card the 27th of august..so today I called to get an update and the lady I talked to said there was no call ever about my card being processed so now she is say ING that I have to wait another week and a half 'then she hung up on me..that was all the money I have and I can't spend it.something is wrong here..I just need my money. Thank you.

Purchased product at Home Depot using a Mastercard Gift card. Product was not delivered. Refund was processed back to the Gift Card which I no longer had. I have the Purchase receipt with the Auth Code and the Return receipt as well with only the last 4 digits showing on both receipts. I am told that this can't be replaced. I have case # [protected] and I am getting no response Why?

I have received a Vanilla gift card and I am not able to activate it. It says there is no balance but I have the receipt of purchase. I would appreciate it being activated with the $300 that was put on it. This card was purchased at Walgreens on 07/22/23. I tried to activate it on 07/24/23 but to no avail. I tried many times after that as well before calling customer service.

My client sent a Mastercard gift card to someone for their services in the amount of $300 back in April. When they went to use the card there was a hold placed on it for no reason. I have been going back and forth with Incomm to resolve the issue. I sent all documentation they asked for to investigate the issue. When I hadn't heard from them in one week I contacted them and they asked for another piece of documentation. I waited one week and called them again and now they are requesting another piece of documentation. It is now July and I am at my wits end on how to get this resolved.

I purchased a securespend visa prepaid gift card on 6/1/23

In the amount of $272.99

I was going to use the card to purchase a hearing aid.

So, I called a securespend customer service agent to ask some questions, but the agent said he could not answer my question until he had the card's numbers.

So, I gave it to him and the next day my card was comprimised.

Someone used it to purchase coins from eBay.

The Securespend customer service agent was the only one I gave all the numbers on the card to.

I purchased an $80 gift card in November of 2022. I went to use the card 2 days later and it was declined I immediately checked the website and contacted customer service as soon as I saw multiple charges for ebay that I didn't make. After over an hour on hold I was emailed dispute forms to sign and send back which I did promptly. In May I finally got an email from Incomm that my dispute was resolved and I will be receiving a new gift card in the mail. Not only was I out the fraudulent charges but they froze the card with my remaining balance so I waited it is now July 2023 and I still have not received anything in the mail. I've sent emails and tried to call. They have not responded

I purchased 3 American Express cards on July 6 2023 at my local CVS store #6226 trans # 8998 phone number to CVS [protected]. When I opened the SEALED card jackets the face of all three cards were scratched off. I bought 2 cards for $500.00 and one for $200.00 dollars. As I said all were scratched off on the front of the cards you could not read at all. I went back to the store located at 2323 N. Martin Luther King Ave. Oklahoma City, Ok. Store #6226.

I laid out $1,200. Dollars in cash. When I went back to the store I spoke with the manager and he looked at my receipt and my cards and then he went to the rack the cards were on and he pulled 3 cards off the rack and opened and they were also all scratched off on the face of the cards. He said he could not refund my money. He told me to complain to [protected]@incomm.com to get my refund of 1200 dollars back. I am on a fixed income of Social Security.

This is my second complaint of trying to recover my money. I don’t have money to throw away. I need my money refund now, I don’t have

30 days from now. I purchased your products in good faith paid cash for them and I need my refund ASAP mailed to me in a check form I DO NOT WANT any American Express cards in place of my lost (STOLEN) funds. My bank acct is locked out until I can make a $1200 refund back to them. My Name Is Debra Souther at 207 N.W. 27th Street Oklahoma City, Oklahoma. 73103. My phone number is [protected]. An Urgent Solution is required. Case # [protected]

From: Stacey Sarmiento

Date: Fri, Mar 10, 2023 at 10:25 AM

Subject: Dispute # [protected]

To: Stacey Sarmiento

Greetings,

Purchased a Vanilla Gift Card at my local CVS, before I could use it, the card was already compromised. I purchased it for 300.00-

As requested, here are the items proving I am Stacey L Sarmiento who purchased the gift card and am entitled to full rights and issuance of a replacement card- please see description of items presented:

1. CVS Card Receipt showing card number and activation- purchased in Las Vegas, NV 89144

2. Photo of gift card purchased displaying card number

3. Receipt from CVS showing a total of $328.13- purchased gift card and additional items- according to receipt 100.00 cash was given and 228.13 placed on my US Bank Debit Card ending in 0813

4. Photo of REPLACEMENT CARD that was sent to me- at 628 Jojoba Ct Las Vegas, NV 89144

5. Picture of my US BANK DEBIT CARD ending in 0813- same card I used to purchase the gift card- please see receipts last digits of card used

6. Nevada State Drivers license of me- Stacey L Sarmiento

7. Photo of debited transaction from my US Bank Statement- from CVS for 228.13 (please reference receipt from CVS- 100.00 cash and 228.13 from debit card 0813)

I know you have protocols in place to protect the card issuer but the process hasn't been an easy one and just an FYI the customer service is TERRIBLE on your end! I hope this information confirms what was correct all along, that I am the righful purchaser of this card and should have full rights to it.

Regards,

Stacey L Sarmiento

[protected]@gmail.com

[protected]

628 Jojoba Ct

Las Vegas, NV 89144

Purchased a $100 vanilla visa gift card from CVS on 6/24/2023. When opening the card had 4 numbers scratched out on the front and the security code scratched out on the back. I contacted the number on the back of the card and was transferred to someone that was really hard to understand. His English was extremely broken. I received a case number and then told to email all the information they need. First off, I could t understand the email address he gave and second, I don’t feel comfortable sending a picture of my license. I was just scammed and now you want me to send personal information?

I just want either a replacement card or refund. I can’t believe stores are able to sell these cards with the increase in fraud in these cards. We are using are hard earned money to buy gift cards just to fall victim to a scam. I don’t understand. What is corporate actually doing to resolve this issue?

Thanks