Incredible Connection / JD Consumer Electronics and Appliances
Reviews and Complaints

I will be taking Incredible Connection/JD suppliers to small claims court, claiming a full refund and damage incurred by their utter lack of service and professional time and information lost in the process of my trying to sort this out. I brought the mac book pro that was still under warranty in during August 2017 with problem with graphics. They held on to it for a month. Whenit was returned to me, it displayed the same problem. I brought it in again on 29 October 2017. I have called countless times with getting no feedback. On the 19th of Dec I physically went in to the store and explained that they were now in possession of my pc for 2 months. The person i dealt with tried to find information on their system but claimed it was ‘slow'. I spoke the manager who promised that they will phone me that very day. I did not hear from them for another week. On the 24th they called to ask for my ‘pass word'. I asked for feedback and they said they couldnt give me any. I was forced to physically go and buy a new laptop since i have been not been able to work and keep medical files up to date for 3 months because of Incredible Connection. I do NOT want my pc; I do NOT want a replacement. I have WASTED inordinate time and money on this issue. I demand a full refund of this product. I have no isea who to speak to anymore. My lawyer feels I even have a case for claiming damages.

I have bought a JVC 65” LCD television from Incredible Connection 24 August 2017. They have taken the television out of the box to show me that it is working and no damage to the screen.

When I setup the television I have noticed a small crack or an ink line the bottom of the screen. When they show the television is working it still had the plastic on the screen. In don’t know if the plastic covered this ink line. I am very disappointed as I paid R16 000 for this television. I have compared with Samsung but decided to opt for the JVC. I didn’t damage the television when unpacking it.

What can I do? It’s not even 24 hours old?

Hope to hear from you soon.

Hi There,

I made an online order (Order No: [protected]) on the 1st of April and from then on wards things just went from bad to worse. From the onset I did not received the confirmation of payment (and still haven't mind you) even after countless calls, chats and emails to the support team.

During the calls and chats I was first informed that there was a problem on their payment system, hence the payment not going through as it should have and then I was told that the payment is hanging regardless of the bank confirming (with me) that the payment had gone through successfully. I am really confuses me as I still have no formal confirmation from Incredible Connection to advise that they have received my payment let alone allowing me to track the order.

I have to be the one who always make time during the day to call and chat on a daily basis and I honestly think that this is thee most disgusting customer service ever judging from the fact that I paid for the mobile phone in full and did not enter some competition to win it. I don't know if one system is used as I always have to call and repeat myself everyday like a parrot instead of whoever I was dealing with take the liberty of leaving notes on the order number I am inquiring about.

My recent request was that since the delivery of the mobile phone is a mission wont it be possible that I go pick it up at my nearest Incredible Connections store but again I was given the "email us" line before the gentleman advised on calling me back (again no call or email confirmation receipt). Honestly speaking if I knew that this company talks big and treats you badly once they have your money in their possession, would have gone with another company.

This mobile is suppose to be a birthday present and looking by the way things have been going I honestly doubt that I will have it by then if ever.

Regards
Thamsanqa Mokoena
[protected]
thami.[protected]@gmail.com

This was my hellopeter complaint. Still they can not try and locate payment using the proof that I mailed. Keep looking at the ipay status.
Oct 28, 2016
2 days ago
Incredible Connection 3.3
Other
Terrible service - ref [protected]
by rachel-botha 2
I ordered JVC curved 32 inch online 2 days ago. The iPay was not working therefore it reflected unsuccessful 3 times, eventually I paid eft using order nr ********** 06 and proof was mailed directly from my bank to the online email address. Since then I have spoken to 4 different people, each telling me my payment was unsuccessful. I keep asking for them to check the payment and proof of payment I have now sent 4 times as well but for some reason they are set on just looking at the ipay status which was not working before I made a direct EFT. This is pathetic. I would have had my parcel delivered by the weekend (might I add that all of a sudden I need to pick up in Nelspruit?) I am not illiterate I know how to purchase online, I selected the free delivery when I had to re-enter my info once again to make the eft payment. I will never shop online with this company again, I have never had this problem with Takealot, Mantality etc. I think it would only be good practice to have my parcel sent overnight once the mess is sorted from the company's side.

On 11/05/2016 I phoned Incredible Connection regarding licencing that should have came with a laptop I purchased in November 2015 but did not. First time ever that I buy a laptop included with no licencing. In march I spilled fluid's on my laptop and sent it in for IC to repair my broken hardware and they sent a quote back over 3k to fix the laptop, I asked them to please send back the laptop as I will and have fixed the laptop at my own expense. I paid just over 1k and it was in better shape as when I bought my laptop. In march there was several managers from all over the country contacting me sincerely apologizing for the service I received from their store late Feb 2016 here I requested them to send me documentation regarding the licencing of my notebook. 2 Months later I phone again and the manager Cedric again said he will phone me back regarding my Microsoft Windows 8.1 Product Key. He has not done this in the two months I gave them regarding this matter.

Can we get Microsoft involved in the matter because if it takes a company 2 months to give licencing for software surely there should be some piracy going on.

After this complaint I should get another 20 calls from Incredible Connection apologizing for the bad level of service.

My question regarding your level of service will be : "Why should customers go through such extremes to just get the service they pay for."

Incredible Connection, Clearwater Mall.

The worst service received ever! Worst staff ever! Manager is useless! Pathetic service!
My neatgear router had a power issue with turning on over the weekend, bought it in May 2013, 2 year warranty.
Took it back to the shop.

Outcome was to send it in for repair, which is fine, going to take 14 days which is fine, the service received is beyond pathetic.

The person helping me, laughed at me in front of the useless manager, think his name was Pule, which is TOTALLY UNACCEPTABLE!
The warranty officer was not there, so what's the use?
Took them almost 30 minutes to make a copy of the receipt, useless!
The system was offline, useless!
Various other customers complained about service, the key was lost to open the cabinet for the camera's, useless!
Same thing happened, took about 20 minutes to assist another lady, useless!

You might as well close the doors, whatever happened to assisting the customers?
Customer service even still exists?
Don't even bother responding to this complaint, expect VARIOUS other complaints on each and every portal possible.

My husband and I went to Incredible connection today to purchase a new camera.
We went to incredible connection in Alberton city to have a look at what they had.
We looked at camera's for about 15 minutes without anyone even offering assistance. Eventually we asked a consultant by the name of Phemelo Maine to help us put a camera we had selected on so that we could test it. He didn't even try to help, just looked at us, said the camera consultant was busy with another customer (but was nowhere to be seen). We continued to wait. About 10 minutes later we said to Phemelo Maine that we were going elsewhere as their service is really bad, and no one in their store could even assist us in purchasing a camera. To which he replied "that's fine - go some where else!" Very rudely. We walked out the store, but then went back in the store so we could get his name and make an official complaint. As I was writing down his name he saw me, and put his hand over his badge, I asked him to move his hand so I could see, he started shouting "for what? For what?" Walking toward me trying to intimidate me. I told him "because you are very rude", to which he replied "shame shame", and removed his badge completely. He then started getting very aggressive and argued with my husband, during which he threatened to "kill" my husband. We demanded to see the manager, who eventually wrote down Phemelo Maine's name, but didn't even try and remedy the situation!
The service in INCREDIBLE CONNECTION ALBERTON CITY is absolutely Pathetic to say the least, and to make matters worse, their staff is rude and treat customers like they are doing them a huge favour providing customer service. The products sold by Incredible Connection are readily available EVERYWHERE, so I will never purchase anything from this organisation again, and I'll recommend to everyone that will listen, to do the same. Well done Phemelo Maine and Incredible Connection Alberton city, with attitudes and service like yours, you're bound to run your organisation into the ground!

I have been trying to open an account with Incredible Connection. After struggling to print the forms off there website, i finally got them filled in and faxed them to the number supplied on the form, Called the call center to find out if they recieved them, only to be told that the fax line is broken and I must refax my application to an 086 number given to me by the person in the call center, I was also told to call back in 24-48 hours to find out if they have recieved my documents. I called back a day and a half later only to be told, once again that BOTH fax lines have been out of order and I must resend the application. Once again i have sent in my application and hopefully they have recieved it, i personally don't like the idea of my personal documents not being recieved by the intended parties because there fax line as advertised is not working, For all i know my documents could have landed up somewhere else! Why doesn't a PC company like incredible connection have a Fax to email service?

I recently took in my Notebook (PC) back to the supplier in question because it stopped working properly. It was taken in for service and check up and I received it the next day, I was impressed by the speedy service. The notebook (PC) repeated the same problem and I took it in to the store. I was told that since this was a repeated problem it would have to be booked in to the supplier. I was told that my problem would take ten working days o be solved. It has been close to 15 days and now another party has been involved called LMR. I was told that since the ten days was exceeded with no resolution to my problem they would send a request for me to be credited with a new Notebook (PC) 'unit' to Incredible Connections head office. The LMR who I as told to be the repair company or supplier of the computer are the ones reponsible with deciding whether I receive a new unit or one the one I purchased in working order, they are against giving me a new unit. In that case how am I supposed to get my job done? I am nearly a month behind with my scheduled work and projects, I have been patient and am willing to give them one more day 11 April 2011-12 April 2011. I'm disappointed by Inc Con

On Sunday, 11 April 2010, I spent approximately R7, 000 at Incredible Connection Eastgate on a laptop and the 'bells and whistles' to go with it. Amongst these purchases was a Targus wireless mouse, which, like all the other merchandise, was under warranty.

The mouse worked the first day it was installed, and then never again. I tried to exchange it for a corded mouse (more reliable I was only informed AFTER buying wireless) on Friday, 16 April 2010.

Not only did Incredible Connection Eastgate refuse to exchange the faulty mouse, the manager, a Mr Maynard Dicks, informed me that if the mouse was indeed faulty, Incredible Connection would not want to nor would it take it back. This was such a preposterous thing to say, part of me at first thought it was some kind of joke.

It was no joke. In essence, IC Eastgate's policy, as I understand it from the dismissive Mr Dicks, is: YOU buy faulty merchandise unknowingly - YOUR problem!

I ended up buying a new mouse at Game, where they have basic familiarity with the precepts of customer service.

Incredible Connection has lost a customer for life. Also, I am very verbose, and will not EVER stop discouraging people from patronising them

I purchased an HP laptop on the 090909, in March 2010 the screen started to flicker, the laptop sometimes would not boot up and sometimes when it did, it would issue a high pitched noise that could only be stopped by taking out the battery pack. I took it in and was told it would have to be sent away for repairs, almost 3 weeks later with no follow up phone calls from the technical staff at Gateway, I had to follow up every few days to find out progress reports, I collected it on Thursday 3rd of April only to find out that the same problems that it was sent away to be reapaired.

I took the laptop back on the 8th April and explained that this was my business laptop and that I needed it for work and the tech staff assured me that they would send it back to be repaired AGAIN and that I would have it back by the 11th. I called to find out what time I could collect it and was told that it hadn't even been sent off to be repaired. I spoke with the manager at 11.00 and he told me that he would get someone to call me, at 3p.m. I called back and have had no luck, I am tired of bad service and will not stop until I get the service I as a customer deserve.

I often walk into the incredible connection with a clear idea of what I want. Staff are usually standing around chatting with each other and will ignore me. Granted when approached and specifically asked for assistance they do try to help, however what really annoys me is the fact that when I grab what I want off the shelf and head off to the till, I'm attacked by the staff in a mad rush to please add their code to the product. It makes no difference to me at the end of the day, but why should the staff member get commission when they have not earned it? This policy really needs to be revised as it does not encourage your staff to be proactive and actually worth their wages.

Incredible Corruption!

I am bitterly disappointed, and will never buy anything from your store again. I saw a Acer E-Machine (R3499.95) laptop I wanted on your website, then I called the Klerksdorp branch. There I spoke to Martin, a sales consultant. He said that the laptop wasn’t available, and ordered it from Vaal Mall. I asked Martin repeatedly whether this laptop had a webcam, as I saw on the internet it did not, and he continuously said that he “promises” that the laptop has a webcam and I can “struggle him” if it does not. The next day I went to get the laptop, it did NOT have a webcam. Martin the offered a R199.95 webcam to me, which I asked R100.00 discount on. Your manager, Ignatius, at the Klerksdorp branch then offered me only R50.00 discount. I was so mad! I then bought the laptop without the webcam as I am a student and do not ekstra cash to buy a R199.95 webcam which should have been in my laptop in the first place.. When I got home and put in on, the laptop asked for a password and the laptops` account name was “Cecile” which means Martin sold me a SECOND-HAND laptop! I then called him AGAIN, asking him for discount as this was a second hand laptop, which I can’t get into, it has a password which I do not have. He then said he will call other stores and find me another one as this laptop is discontinued. He the phoned me back 10 minutes later explaining that he can’t find another new one and offered me a R4499.95 laptop, a R1000.00 more than the one I bought. I explained to him that I do have that the extra money as I am a student and I am paying my own studies and I want a discount on this is second hand laptop. He simply refused. I told Martin that now I will have to pay someone another R250.00 to crack the password for me. He still did not even offer to speak to his manager about discount. I am very disappointed and I will place a letter in the Klerksdorp Record about Incredible Connection, the worse IT company in South-Africa. A lot of people said I mustn’t buy the laptop from you, you are corrupted. I now know how corrupted you are and I will make sure that the whole Klerksdorp knows as well. This is unacceptable, I read thousands of complaints on the internet about your store. Never again will I buy anything from your store, and will tell everyone I know about how corrupted you are and also to not buy anything from your store.

On 24.08.09 we purchased an Acer Aspire from Incredible Connection. The promotion included the upgrade from Vista to Windows 7 Home Premium FOR FREE (confirmed by both the salesperson plus the Acer Rep. during the negotiation of sale). We would be notified when to bring in the computer for this installation FOR FREE, within the window period, expiring Jan 2010. Upon enquiring as to when I was to do this, since it is November already, I was informed that the deal was changed by Microsoft and I now had to order the disc from them for $49, 90 myself and that IC will install it for R200! I complained, but was told that this was not their fault. However, I beg to differ. This is a matter between Incredible Connection and Microsoft and has absolutely nothing to do with me, the Customer. I'm offered a waiver of the R200 (which was never part of the deal to begin with!) by the manager. I refused the offer, because IC will accept no responsibility and simply says it is no fault of theirs. I had no choice but to order the disc because I'm worried that I might miss the deadline, but I'm bitterly disappointed and extremely cross that I spent my R9000 at Incredible Connection.

I went there to purchase the all new Windows 7 software package for my home PC. They did not have the package that I wanted so they offered me the more expensive pacakage (R1800.00 and R3000.00 respectively). I mentioned to the sales man that due to the fact that they never had what I wanted, would they offer me a discount. He went away and after speaking to the store manager, Jacob, said that they would only offer me a R200.00 discount. I said that that was unacceptable and asked to speak to him. He came and said that ofter the R200.00 discount they (Incredable Connection) only made R50.00 rand on the deal.

This was a blatant lie... I went to another computer store and got the R3000.00 option that they were offering at R1499.00... So, please stop lying to your clients and charge better prices, your guys are a rip-off...

It is really a disappointment how your laptops that you sell, just doesnt last. Firstly i bought an Toshiba Laptop that was part of a Vodacom 3G contract which the screen just gave in within 2 years, then i had to buy a new laptop. Second laptop was an HP worth more than R8000 then it gave problems within a few months (it was sent to HP and they refunded me). Then i bought an Packard Bell Easynote also worth more than R8000 with bluetooth & wireless connection, well firstly within few months it started to overheat extremely and gave problems which was collected and sent off to Packard Bell by Incredible connection Paarl which was repaired, but i still didnt feel that it was working perfectly as its heat at the bottom and sides was extremely warm. Now that the warranty is over for the 1 year, the screen just out of the blue, gave in. Stripes appear over the screen and only small part on the screen is visible to view desktop. So ya, the video card probably is the problem. But why doesn't your laptop last longer than the warranty?

I was buying a netbook computer which came to about R6k, it was more than my daily limit for my debit card. I asked the assistant if they could put through half on my card and I would do an EFT for the balance using one of their computers in their shop. They put through the card debit and then told me that I could only collect the computer the next day, once my EFT payment showed on their bank account, even though I had printed proof of the EFT payment from my bank to theirs (after having taken the risk of using their computer to log into my bank account)!

I said that this was not acceptable to me, so I told the assistant to refund my payments in cash and I would take my business elsewhere. I had to stand there for about half an hour while the assistant went to see the holy of holies, The Manager. Eventually the assistant returned (obviously the manager is too important to interact with customers), he told me that I could take the computer but they had to have a copy of my drivers' licence, and he followed me to my car and wrote down my registration number on instructions from The Manager. Never as long as I live will I buy anything from Incredible connection again.

On 2009-09-20 at 10:00, I went to Menlyn to enquire about cell phone deals. There was no one at the counter. I asked a salespersons and was told the lady just stepped out. I left and when I returned, the desk was still empty. I was told she went to Hyperama. I left and went back for the 3rd time she was still not there. I went back for the 4th time and met Leratho. I asked her about cell phone deals and she briefly answered my question. I left and returned at 12:30. I told her that I would like to proceed if they have stock. With a bad attitude she confirmed the avail. of stock and gave me a contract form. She asked if I had an existing prepaid sim card that we can convert to a contract number. I said yes but I don’t have it with me. She informed me that she needed the card to activate the phone or else she will add R105. I told her I could buy a starter pack for R0.99. She became very rude and I insisted to see the manager. Leratho kept on interrupting our conversation to a point where I told her, her behaviour is unprofessional. I requested her to proceed with the transaction. Only then she told me they don’t have all the items for this deal. I cancelled and left the store.

I went into incredible connection, crest looking for a samsung printer cartridge forthe printer I had purchased at that same store a year ago. I had been in a few times over the last couple of months looking but each time hey were out of stock. This time I asked a sales assistant itumeleng if he would look if other stores had and order in or if he could get from supplier. He said he checked the system and nobody had. I asked him when they would have stock and he said he wasn't sure. Then I asked him to take my details and let me know when stock arrived. He referred me to another gentleman called Mandla who went with itumeleng to check stock again. Then they open the door door to the stock room and two boxes of the toner I need is in plain sight from the counter! I pointed it out to him and took it to the cashier where he tried to tell them he had helped me (for his commission).

I made sure Mandla got that commission.

Why was the stock not on the shelf? Why is incredible hiring people with little or no tech savvy and why is shopping there worthwhile when I can easily get the same products online for cheaper? Pick up your game guys.