Menu
For Business Write a review File a complaint
IndiGo Airlines

IndiGo Airlines review: Majorly damaged luggage

N
Author of the review
10:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I flew from Chandigarh to Srinagar on the 8th of May on flight 6E6056. Upon arrival at Srinagar airport I noticed that my hard top Delsey luggage was seriously damaged and dented. I was surprised to see that coz the bag is pretty solid. It was damaged near the lock of the bag and evident that someone had tried to get into the bag- thankfully they couldn’t. This bag is worth 35,000 INR. When I tried to lodge the written complaint with their ground staff, they were very hesitant in writing the written complaint. Finally after waiting at the airport for over an hour, they wrote the complaint. Since then, it has been a massive hassle dealing with their customer service staff. My holiday had a bad start because of them but since then their staff keeps calling me again and again with the same resolution- 3000 airline voucher- no thanks! I never want to fly your pathetic airline again. 4,200 INR - thanks for offering me pittance but you can’t just destroy a 35,000 Rs bag and offer me this. All I want is for you to be accountable and replace what you have destroyed with the same thing that you have damaged. I bought the most expensive ticket for that flight with all inclusions and this is how you treat your customers. Stop wasting my time and resolve this matter or a complaint will be lodged with the consumer court and I will get on to Social media and tarnish your airlines reputation.

Claimed loss: 35,000 INR or replace the damaged bag with the same

Desired outcome: Replace my bag with a new one if what you have damaged

Confidential Information Hidden: This section contains confidential information visible to verified IndiGo Airlines representatives only. If you are affiliated with IndiGo Airlines, please claim your business to access these details.

0 comments
Add a comment
  1. IndiGo Airlines Contacts

  2. IndiGo Airlines phone numbers
    +1 (844) 297-3904
    +1 (844) 297-3904
    Click up if you have successfully reached IndiGo Airlines by calling +1 (844) 297-3904 phone number 0 0 users reported that they have successfully reached IndiGo Airlines by calling +1 (844) 297-3904 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +1 (844) 297-3904 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +1 (844) 297-3904 phone number
    USA & Canada
    +91 124 435 2500
    +91 124 435 2500
    Click up if you have successfully reached IndiGo Airlines by calling +91 124 435 2500 phone number 4 4 users reported that they have successfully reached IndiGo Airlines by calling +91 124 435 2500 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +91 124 435 2500 phone number 2 2 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +91 124 435 2500 phone number
    33%
    Confidence score
    Head Office
    +973 17 225 650
    +973 17 225 650
    Click up if you have successfully reached IndiGo Airlines by calling +973 17 225 650 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +973 17 225 650 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +973 17 225 650 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +973 17 225 650 phone number
    100%
    Confidence score
    Bahrain
    +973 17 210 277
    +973 17 210 277
    Click up if you have successfully reached IndiGo Airlines by calling +973 17 210 277 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +973 17 210 277 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +973 17 210 277 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +973 17 210 277 phone number
    100%
    Confidence score
    Bahrain
    +880 29 883 374
    +880 29 883 374
    Click up if you have successfully reached IndiGo Airlines by calling +880 29 883 374 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +880 29 883 374 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +880 29 883 374 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +880 29 883 374 phone number
    100%
    Confidence score
    Bangladesh
    +972 37 952 133
    +972 37 952 133
    Click up if you have successfully reached IndiGo Airlines by calling +972 37 952 133 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +972 37 952 133 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +972 37 952 133 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +972 37 952 133 phone number
    100%
    Confidence score
    Israel
    +81 362 400 417
    +81 362 400 417
    Click up if you have successfully reached IndiGo Airlines by calling +81 362 400 417 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +81 362 400 417 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +81 362 400 417 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +81 362 400 417 phone number
    100%
    Confidence score
    Japan
    +965 22 970 246
    +965 22 970 246
    Click up if you have successfully reached IndiGo Airlines by calling +965 22 970 246 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +965 22 970 246 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +965 22 970 246 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +965 22 970 246 phone number
    100%
    Confidence score
    Kuwait
    +977 422 9932
    +977 422 9932
    Click up if you have successfully reached IndiGo Airlines by calling +977 422 9932 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +977 422 9932 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +977 422 9932 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +977 422 9932 phone number
    100%
    Confidence score
    Nepal
    +977 422 9893
    +977 422 9893
    Click up if you have successfully reached IndiGo Airlines by calling +977 422 9893 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +977 422 9893 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +977 422 9893 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +977 422 9893 phone number
    100%
    Confidence score
    Nepal
    +968 24 400 830
    +968 24 400 830
    Click up if you have successfully reached IndiGo Airlines by calling +968 24 400 830 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +968 24 400 830 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +968 24 400 830 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +968 24 400 830 phone number
    100%
    Confidence score
    Oman
    +974 40 367 777
    +974 40 367 777
    Click up if you have successfully reached IndiGo Airlines by calling +974 40 367 777 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +974 40 367 777 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +974 40 367 777 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +974 40 367 777 phone number
    100%
    Confidence score
    Qatar
    +65 62 988 328
    +65 62 988 328
    Click up if you have successfully reached IndiGo Airlines by calling +65 62 988 328 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +65 62 988 328 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +65 62 988 328 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +65 62 988 328 phone number
    100%
    Confidence score
    Singapore
    +94 114 731 800
    +94 114 731 800
    Click up if you have successfully reached IndiGo Airlines by calling +94 114 731 800 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +94 114 731 800 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +94 114 731 800 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +94 114 731 800 phone number
    100%
    Confidence score
    Sri Lanka
    +66 21 342 960
    +66 21 342 960
    Click up if you have successfully reached IndiGo Airlines by calling +66 21 342 960 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +66 21 342 960 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +66 21 342 960 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +66 21 342 960 phone number
    100%
    Confidence score
    Thailand
    +66 21 342 961
    +66 21 342 961
    Click up if you have successfully reached IndiGo Airlines by calling +66 21 342 961 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +66 21 342 961 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +66 21 342 961 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +66 21 342 961 phone number
    100%
    Confidence score
    Thailand
    +971 43 216 900
    +971 43 216 900
    Click up if you have successfully reached IndiGo Airlines by calling +971 43 216 900 phone number 1 1 users reported that they have successfully reached IndiGo Airlines by calling +971 43 216 900 phone number Click down if you have unsuccessfully reached IndiGo Airlines by calling +971 43 216 900 phone number 0 0 users reported that they have UNsuccessfully reached IndiGo Airlines by calling +971 43 216 900 phone number
    100%
    Confidence score
    UAE
    More phone numbers
  3. IndiGo Airlines emails
  4. IndiGo Airlines address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, 122002, India
  5. IndiGo Airlines social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all IndiGo Airlines contacts
IndiGo Airlines Category
IndiGo Airlines is ranked 174 among 221 companies in the Airlines and Air Travel category