Instacart review: Locked my account and took my money!

December 22, 2023 I purchased an Instacart gift card, set up an IC account and used it to purchase a gift to be delivered to a friend. The shoppoer reached out to me and told me the gift I wanted was no longer available and the other option was $100 more. I texted back "No, that's too much". But before she could tell me next option, she made the more expensive option, and attempted to deliver the item. My friend never received it! I made an online complaint about the whole situation. Instacart refunded me $112 out of $150 BUT! they then locked my account because they needed to see my credit card and drivers license. I was skeptical about doing that bc I didn't use my credit card with them at all! I used a gift card that was purchased from a 3rd party retailer. I finally agreed to submit the info, and did so on 3 different occassions. The account was never unlocked! I spent 4 weeks back and fourth arguing with the company abt the issue, and finally received the notice below:Hello,

*******************************************************************

Unfortunately, we are unable to reactivate your Instacart account and are no longer able to offer our services to you.

You can review the Instacart Terms of Service, which you agreed to when you created your account, at Instacart.com/terms.

Best,

Alex

Instacart, Financial Risk Team

**********************************************

I don't want an instacart account but I do want my $112 they scammed me out of...actually $150 because the shopper purchased a product that was not authorized nor did she deliver it!

Instacart is a scam!