INTEC College
Reviews and Complaints

On July of 2022 I registered for a Chemical Laboratory Assistant course with Intec college. Of which I later changed my mind about the course a few weeks after deregistration.

I contacted them and asked them to deregister me as a student and I was told to fill out a deregistration form and wait three months for them to make a decision. Up until today no one has since responded, I’ve sent them countless emails of which nobody responds to.

Please assist me because I’m still paying for the course yet I’m not studying through their institution

On 5 December 2022 I spoke to a lady named Jacqualine whom send us forms for deregistration as my daughter no longer want to do the course se registered for. We fill out the request form that she sent us for the deregistration and sent it to the e-mail address

([protected]@icg.edu.za, as well as [protected]@intec.edu.za,

neliswa.[protected]@intec.edu.za,

[protected]@intec.edu.za

No one is answering me nor is any of the Intec phone numbers working.

We would like a refund. The amount payed to Intec was R16 289.00.

I have all the forms they requested and proof of everything.

I am distraught and disgruntled about how this is handled.

My son Duncan Brider - student number - [protected].

It's 23 January and we had NO feedback on the situation of the study material of my son.

Numerous emails from my wife went unanswered.

Karel - you did receive our money and then you disappeared.

You said that we must use the portal for study material - Chris said we would receive study material,

We are not receiving any support or feedback. Countless emails were sent requesting information. And of false promises on WhatsApp as proof.

I am issuing you 7 days to either pay me back or provide a solution.

I will after that take this matter to attorneys and the Umlasi board. Then social media about the useless support of all involved in this case.

I have sent numerous mails last year in August 2022 requesting for the cancellation forms and received no responses and my account kept on being debited until I closed it. I ended up getting their whatsap line which I requested to be sent the form which I finally received and emailed it to cancellation department and no response received. I even made follow up also on their whatsap line and was not helpful, now they are no longer response to my whatsap messages. But I kept on getting the messages from finance to pay for the account which they never supplied the study materials for.

My student number (s) are: [protected] / [protected]

I registered with this institution in June 2020 - recieved confirmation in July 2020. Please note entire course was paid up in June 2020 - I have proof of payment, confirmation of reciept and confirmation of registration.

I was sent absolutely NO material except for the study guides on the student portal. No list of text books neither. I was not given a break down of what was expected or how I was to submit anything.

I recieved all exam notifications three days before closure of acceptance to pay for the exams. Now in 2022 June, after writing an exam, I was blocked from the student portal.

During my exam I found out I have a different student number to the one I was given when I registered - which by the way says 2019... which is incorrect.

I have only recieved one marked assignment back in 2021 6 months after I wrote the exam. I have not recieved any other assignments back nor confirmation that they were recieved on the email address provided to me.

There is NO indication as to how my exam marks from Nov 2020 were calculated. There has NEVER been any response to communications to your student support email address since 2021.

If I ask questions via email I keep getting a respons, " please provide your student number in order for a student representative to contact you". There has never been any contact made to me.

I want either my full refund from this course, or for me to complete this course without paying for extension fees.

I believe this is not only happening to me, but to many others. This institution is not registered for this course with any SETA and is not NQF accredited. That is what was advertised, so there is false advertising.

Please assist me as this is the only other route for me.

Thank you

Tanya Venter

I have paid for my Course in Construction Technology in full. I was unable to complete the course within the time stipulated. When I called through for assistance, I was informed that my Course had expired, and I would have to apply for an Extension of the course via email. That was in September 2022. I have sent numerous emails, and no one has sent me a response on the way forward.

Assignments, as per outstanding from your office.
1stly, Assignments are Incomplete
Then there was a bug
Lastly, now my Assignments are Incomplete
What I also don't understand, how can I write exams, if Assessments or Assignments is Incomplete
Best of all, why sending me an Incomplete status, on subjects done before June 2022 and both subjects I pass, have document as proof
FYI, attach, 3 Incomplete Assignments that was submitted, please update your system
Document from your Office, states Online Formative Assessment Results - but Written Assessments Incomplete
Francó Munnik
[protected]

I wrote my exam June 2022, got my results that I passed. I've completed my qualification as far as the programme states but even after several enquiries how I'm supposed to apply for my certificate, no communication. Instead they sent me the same results in December. Still no word.
They've changed their channels of enquiries, assigned us student support or something. That same support never responds. Almost a year of completing my Diploma, I still have no certificate to show for it. No physical campus to go to nearby for further enquiries

Can you please STOP sending me account statements and charging me for services I have never recieved, I have sent multiple emails to your offices regarding the matter and it has caused alot of HARM to my mental health and well being and I have found myself having emotional breakdowns because of the harm the Intec institution has caused to me I had visited your offices In Durban and have been constantly given the run around, I was told to contact you main offices in Cape town and did so to a man that works there and sent him all the relavent emails and was told I would recieve help regarding my cancellation and refund but to this day I have recieved neither. I had made you aware that I am an unemployed youth that was nolonger with a job from last year hence reason for my early cancellation, I'd also like to make it know that I had not used your services in the first place since my login information was withheld from me and I was unable to access the Intec student site up until I was forced to request a cancellation due to a change in circumstances (unemployment), I was stood to wait 3 months that passed and I was not given any response

I applied at Intec College on the 21st of March 2022. I fully paid for my registration fee then I was told that I'll receive the study materials. I waited and waited then I was told that my study materials are online I didn't understand. I contacted the head office concerning it they didn't do anything about it. So I asked for a de-registration form and a refund. The form was sent to me, I filled in all the details and all that. I sent it back but still no respond. It's now 10 months

I applied to intec 29-04-2022 n fully paid my registration fee. The was no communication no study materials and when I call and ask for help no help was received both on call and email. I cancelled my application on 22 June 2022 after waiting for study materials n response to my request.

Nothing happened till today but they still debit my money and no response to my email.

Good day!

I applied to study in Intec coll 2019 paid deposit and they deducted 1400 monthly few months later COVID-19 happened my wife lost the Job, I called to cancel the course lady on the phone promised to cancel and repay the money deducted and said the college will take 10% and we agreed but they keep on deducting and I keep on calling I was told not to worry money wiil be reversed but when I was left with the last R1400 then I finished R2400 of the course, I found out college blacklisted me while I they were deducting to me

As from the 24th january 2020, I have registered with Intec college south africa online. I have registered for a diploma in commerce: labour relations course.

I have arranged with fnb namibia for debit orders from my account to the account number provided on the enrolment form of intec college and money was paid into that account for a period ranging from january 2020 upto april 2022.

I started recieving statement that I am in arears with my payment schedule and after studying the intect college statements carefully, I realised that the fnb corporate service account number ([protected]) reflected on the enrolment form is not the same at the account number on the statement as per below.

Account Name : Intec College

Account Number : [protected]

Branch Name : First National Bank

Branch Number : 204109

Reference Number : INTECACC/40263

for overdue money is not the same as the one on the enrolment form.

I have send numerous emails to their emails ([protected]@intec. edu. za; [protected]@icg. edu. za and have not received any feedback from them. I am now listed on itc for money owed that I have prove of payment in full. the person that assisted me in the enrolment and registration is not responding to my emails any more and I am hoping that this complaint get their attention to attend to correspondence of international students that are complaining about the same thing.

Hi i have a problem i registered at intec college polokwane campus and prior to my registration i ask to change course.I filled form to change course and i emailed.But i never get respond and i never attended but intec account office keep sending me payment statement on my email and is destroying my life so i wan't this to be cleared.I try contacting Intec but no respond nothing...the service rendered to me by Intec College was poor and now they expect me to pay...how can i pay whereas nothing happends is like giving money for free and now my credit score is destroyed because of this...this is not fair.

I had submitted all assignments for my course during the duration of COVID and my assignments were not marked. I was told I need to pay them to mark the assignments. I had submitted everything, and it was not my fault they had a backlog. Noone contacted me again after saying I need to pay for my assignments to be marked, I called over 30 times requesting to speak to someone who can help or get a statement of results, but I do not get any response. I am so fed up I do not know what to do.

I just send a refund form on 9/05/2022 and despite form since i'been waiting trying to contact a branch they said they didn't receive a form after I resend it again they give me a case no... Must wait for the bourd. It be came worse they put me in credit bureau. They said I owe intec collage 14000 rnd for what course I didn't even submitte an assignment course I register online for that subject only to find out they didn't have that course for horticulture & landscaping. Only they do they bizzy debit money on my account after they told me piller and post must I wait next week it's been a year now. Please can you fix that mess my contact no [protected]

If we can not resolve the bellow issue with Student [protected]

I am requesting the conatct details of the ombudsman if not I am going to take the institution to court and request tuition fees back as no Diploma was completed due to lack of professionalism, response, help or conclusion from the instituition

VJ Cleophas

contact [protected]

Funder of Studies for Student

Student:

[protected]

TC Cleophas

[protected]

Fwd: Intec College, Student Number:[protected].

Inbox

Taslyn Cleophas

1:52 PM (22 minutes ago)

to me — Forwarded message — From: Taslyn Cleophas

Date: Mon, 23 Aug 2021 at 12:06

Subject: Intec College, Student Number:[protected].

To: carine. [protected]@icg. edu. za

Intec College, Student Number:[protected].

Emailed Intec:

1st March - Johan Koekemoer,

Candice Peterson

Mandisa Nkanjeni

Kauthor Abrahams

10th March - Student support

19th March - Qudisiya Cooper

12th April - Andre Venter

13th of April - Follow up email to Johan Koekemoer.

Molifi Leshage

16th April - Academic support

21st April - Follow up with Academic Support

28th April - Academic Support-Case has been opened regards to outstanding Results. Case number: CAS-112329-W6J1R6

Marceline Mhaka

10th June - Johan Koekemoer, received an Enquiry Follow up to find out if anyone at head office has contacted me regarding my results from March.

14th June - Had to explain to Academic Support what my query is.

1st July - Johan Koekemoer,

“I have forwarded your email to Head Office as urgent for assistance”

Intec Academic Support, Your request has been submitted to Gretchen Burgess gretchen. [protected]@icg. edu. za Summative Assessment Supervisor responsible for providing the result.

Feedback will be provided once received.

From Carine Magermann.

It’s also not the first time that you said you will help me and I still don’t have my property law

Above is just some of the correspondence from the beginning of this year.

Sent from my iPhone

I would like to understand as to why was I listed as I had not studied with the college, I did enroll as a student in March 2020 for a Diploma in Credit Management I was assisted by Loyd Nongobela, I did also inform him that I had a bursary from TFG worth R15000, then I would be paying the difference monthly via a debit order, I was debited R531 monthly then in May 2020 I called Loyd and advised him that I needed to cancel due to some personal issues he then advised that I send a letter and they will cancel from their side because basically I did not study the letter was sent but then to my surprise my credit score is being affected by this while the college had received an upfront payment of R15k then I was also debited for over 4months for services that I did not use they are just a scam because how do they charge me for something that I did not even make use off

The company i worked for had paid for my studies in full and i was advised that i would be refunded the money i have paid .i was advised that this would take 90days.i have applied for my refund in March 2021 and to date i have not been paid. I have made too many calls to follow up to count and have been told given answers ranging from if they pay me it will be paid in terms to it has already been paid and no to my emails being completely ignored. I was signed up for a course i didn't agree to and was then told that i owe them money. I was told this would be rectified but i am getting no response to my emails querying if this was done. I was told my course is being phased out and after being told i would be assisted there is dead silence now. I do not know if i am going to be able to write my exams or if this will just go down the drain. I want to complete my qualification but i received an email saying that some of my subjects are not available to write. I have queried this -no response to date. How am i going to complete this?

I don't believe what Intec is doing is above board especially an institution that is meant to be serving the public.

I have logged a complaint on hello Peter - no response.

I am at my wits end now i do not want to lose the money that was paid for my course.

i want to be able to write my exams before my course is phased out.

I want my refund more than a year later.

people i have dealt with

Vimala Moonsamy (promised to assist but now no response,signd me up for something i told her i was not interested in all whatsapp conversations all available)

Natasha Martin (has been assisting with refund now no response at all)

Funeka Mamfengwana (just started assisting me and now no response)

Sadick Williams (no response to my mails at all)

Please note that my name is Deshnee Naidoo I have studied at the intec college for ECD NQF level 4 and I have completed submitting my last module 4 in 2019 and since then I have been awaiting my results and I have also went to the college and spoke to the receptionist and she said that I must email them my subject number that they Give the Students but unfortunately I am unable to do so as someone stole my USB drive from my house which as all that information and so I need to know that by using my ID number and student number will you be able to assist me with my results my student card has Got stolen as well but I found a photo of my student card with course ID and the lady advise that I must email my quarry please assist

My student number [protected]

NQF 4 ID 58761

My ID [protected]

Contact number [protected]

Alternative number [protected]

address 141 long bury drive Rydalvale Phoenix 4068

From Deshnee Naidoo