CB Colleges and Universities INTEC College Issuing of my national diploma

INTEC College review: Issuing of my national diploma

Umitha of Durban, ZA

Jan 24, 2024 4:11 am EST

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I started by studying toward a Higher Certificate in Paralegal Studies, in Durban KZN, which was completed by the year 2020. I then reached out to a student advisor to better my qualifications and she advised me that I could complete 3 modules and I would get my National Diploma in Paralegal, NQF 6. I was very happy and I asked for reassurance, which she had provided me with. All of this is via email. I had completed these modules and after trying to get through them to check if I had passed I was then issued with my statement of results. My statement of results was only given to me in 2022 when I had completed everything by March 2021. I then went on calling and emailing for my certificate and I was hung up on and ignored on countless attempts. Finally, in November 2023 an advisor reached out to me and tried to get me my certificate, I filled in the form to request the award, and I was told that they needed to investigate this and it would be issued to me, I have all this on email as well. It is now January 2024 and this advisor has been ghosting me and ignoring my emails. I am very frustrated and I feel this is unfair as I have been patient for way too long, please help me get this resolved.

Claimed loss: I had several job opportunities that I lost due to my certificate not being issued

Desired outcome: I need my certificate urgently

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INTEC College response

Jan 25, 2024 3:33 am EST

INTEC College customer support contacts

Phone numbers

+27 861 173 173

+27 21 417 6700

Address

6th Floor, Fleetway House, 29 Martin Hammerschlag Way, Foreshore, Cape Town, ZA

Website

www.intec.edu.za

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Good day, trust that you are well. We apologize for the inconvenience caused. Please forward your contact details and student number to customercare@intec.edu.za so that we can assist you further.

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This complaint has been resolved automatically due to user's inactivity.

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INTEC College contacts

INTEC College phone numbers

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4%
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INTEC College emails

infointec@icg.edu.za

100%
Confidence score: 100%

Support

info@intec.edu.za

94%
Confidence score: 94%

support

1001xxxxxx@intec.edu.za

76%
Confidence score: 76%

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