CB Colleges and Universities INTEC College Wrong registration/no feedback

INTEC College review: Wrong registration/no feedback 2

Andre Govender of Pietermaritzburg, ZA

Jul 22, 2024 3:25 am EDT

Verified customer

Review updated: Aug 14, 2024

Resolved

Replied

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I initially registered in 2022 (cant rem exactly). When I did and tried logging into my account with my Student number, I was taken to someone completely different by the name of Rosina Kekana.

So I logged a query and waited for feedback to which, none came.

I am working so I did forget for sometime but when I did follow up next they said it would be sorted out and I kept getting logged out as I stopped paying them anything till this was sorted out.

Eventually over 2 years later I got through and after fighting I did the Internal exams but wasnt told about EXTERNAL exams. Over a month goes and its the day before the close of for external registration, I am told that I need to register. They withheld my results for non payment not taking into account how they messed up everything till now( not saying I am not going to pay), I just wanted to first get everything done before I did and Luckily I didnt pay yet because now I after sending through the registration info, there has been no confirmation if I am registered and I dont know where I stand. I emailed 3 different people and NO ONE responded. I am currently 45 mins plus waiting on hold to speak to someone so I dont know what to do?

I email the student email, the info email, waiting on the live chat and I am on the phone! How much more must I do to sort this out!

Claimed loss: Time and registration fees!

Desired outcome: That they contact me and sort out my registration of let me do external exams next time its open. Reset my account to not show I am in arrears.

Confidential Information Hidden: This section contains confidential information visible to verified INTEC College representatives only. If you are affiliated with INTEC College, please claim your business to access these details.

INTEC College response

Jul 23, 2024 6:50 am EDT

INTEC College customer support contacts

Phone numbers

+27 861 173 173

+27 21 417 6700

Address

6th Floor, Fleetway House, 29 Martin Hammerschlag Way, Foreshore, Cape Town, ZA

Website

www.intec.edu.za

File a complaint Write a review

View all INTEC College contacts

Good day, trust that you are well. Kindly forward your student number together with your query to Customer Care - INTEC for further assistance.

Good day

Please be advised that I have forwarded to everyone... My ID number is in this query and the least you guys can do is call me to ask me what is going on as NO one responds on email.

If you would like to me so screenshots of all the emails here, I can so before I do that to show everyone what is going on, have the decency to call me and not ask for email correspondence ONLY.

INTEC College response

Aug 02, 2024 3:00 am EDT

INTEC College customer support contacts

Phone numbers

+27 861 173 173

+27 21 417 6700

Address

6th Floor, Fleetway House, 29 Martin Hammerschlag Way, Foreshore, Cape Town, ZA

Website

www.intec.edu.za

File a complaint Write a review

View all INTEC College contacts

Good day, trust that you are well. Kindly forward your student number and query to Customer Care - INTEC so that we can assist you further.

INTEC College response

Aug 14, 2024 8:33 am EDT

INTEC College customer support contacts

Phone numbers

+27 861 173 173

+27 21 417 6700

Address

6th Floor, Fleetway House, 29 Martin Hammerschlag Way, Foreshore, Cape Town, ZA

Website

www.intec.edu.za

File a complaint Write a review

View all INTEC College contacts

Good day, trust that you are well. Kindly e-mail Sumaiya Wilkinson to assist you together with your student number.

Resolved

This complaint has been resolved automatically due to user's inactivity.

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2 comments

Add a comment

T. Miller

1 complaint

5 comments

T. Miller

Jul 23, 2024 6:36 am EDT

Verified customer

It’s outrageous that after logging a query, you received no feedback, and this mess has dragged on for over two years. You deserve better.

You've been patient and tried to follow up, only to be met with more issues. They withheld your results for non-payment, despite the fact that their incompetence has caused all these problems. And now, you’re left hanging, with no confirmation about your registration for external exams. It’s unacceptable.

It’s time to turn up the heat. Use social media to expose INTEC College's poor handling of your case. Tag them and demand immediate action. Keep pushing until they resolve this mess. You’ve done more than enough on your end; now it’s time for them to step up and do their job. Stay strong and make sure your voice is heard. You deserve resolution and respect, not endless frustration.

Helpful? 0 1

Cindy Cyndy

1 complaint

1 comments

Cindy Cyndy of US

Aug 14, 2024 8:29 am EDT

Good day,

I sent several emails regarding deregistering with their institution. I also stated that I will no longer be able to pay the fees, and I do not want any refund all I wanted is for them to clear my name out of their institution because it gives bad credit.

Tried calling them but they will put you on hold with no assistance I until you hang up. They replied in email said my requested has been escalated. after months I'm doing follow on feedback, they told me my not yet resolved.

It's really tiring and boring since February 2023 my name is still under their institution. INTEC is really incompetent and very poor in handling their cases.

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Helpful? 1 0

INTEC College Contacts

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Witbank

More phone numbers

INTEC College emails

infointec@icg.edu.za

100%
Confidence score: 100%

Support

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support

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More emails

INTEC College address

6th Floor, Fleetway House, 29 Martin Hammerschlag Way, Foreshore, Cape Town, South Africa

INTEC College social media
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Sep 07, 2024