INTEC College
Reviews and Complaints

It seems Intec not only fails to respond to emails, the call centre doesn't answer phones and they delete Facebook complaints without resolving the complaint. We paid for a full year in advance as well as for the controlled tests, I have sent numerous emails requesting conformation that they have received this and registered my daughter, but no response. This is a 6 year course my daughter needs to do but if this is year one, what have we signed up for Intec?

Student number [protected]

Leader in Distance learning ~ I think not!

im a studendt of intec. I registered this year. due to financial difficulties I had to de-register. I e-mailed my documents on the 22 of march 2017 then the 9 of may 2017 again and ever since I never received any feedback from them. everytime I call to do enquiry their system is either offline, our conversation gets cut off in the middle or there's just no answer. the two times that I did get assisted they assured me they'll get back to me, yet im still waiting.

I live abroad and was told while visiting their Cape Town offices to email however they don't respond to emails.

Am rather surprised as they were very much in contact when I had to pay for the 4 courses but now that I need their assistant they simply ignore emails. How am I to complete the courses I paid for. What a scam!

Be careful that you don't fall into the same trap.

good day

i hope to receive help registered in January 20th 2016 and i was told that ti would receive my study material in 21 working days and from thee on it was not delivered in may the same year after having not received my study material i requested that they terminate my registration i was then given documents to fill which i did after having returned the documents i was told that in 14 days this would be finalized and i the waited ti;ll to date this has not been done and intec is still debiting my account and listing me on ITC

please help my ID is [protected]

im Nadine a student of intec college, I have signed up with them in 2015, I have decided to cancel with them this year due to no help or response from them. when I did get thou to them I was advised to send all my payments, enrolment details and other documents and to email it to the cancellations department. Its 3 months I'm still not getting any responds from the college or the lady Jacqueline Hartley. I have explained them my problems and yet this lady never responds nor does the cancellations department. I have read alert of complaints from other students of antic and I don't want to go thou the same thing I need them to cancel my contract and refund me. Please advise me what should I do?

Due to your payment technical problems I have to suffer for not getting my results n calling for queries the account department has no patience and they rude instant of doing follow up. Since I've started with Intec they never sent me statement result n only one subject they assume I wrote which they sent I don't know what happened to other subjects..I want my results as I'm not interested to register again due to poor service and I was intending to register another course Stu no. [protected]

Good morning Sir / Ma’am

Student No: [protected]

I am writing this email as I have not received any correspondence from you in regards to my request since last year.

I am currently busy with my Level 5 ECD studies. As I have been working a full time job last year and therefore I requested an extension in the beginning of last year. I was said to send through all relevant details ie. Marriage certificate etc. so that the process could be completed. However, since then I have had several student advisors of which none had any idea of my request or the documentation has subsequently disappeared and was again sent through. It has now been more than a year since my request, and I was told that I will have to pay penalty fees for the amount of assignments that has not been submitted.

Why should I pay those penalty fees if your department has so many movements and information is not communicated to the next person taking over?

It seems that because I am not a monthly paying student but a fully paid up student, there is no interest in assisting me in this matter.

Please may I have a senior person, that has sufficient knowledge of the INTEC systems, contact me and assist me in this regard?

Regards

Tegan Claassen

I have been calling INTEC requesting to correct and update my account, because they did not submit my request to cancel examination and was given incorrect advise by their incompetent agent, I have been dealing with different agents and with no luck I'm not receiving any assistance or feedback everytime I call, My biggest regret was choosing this Institution with poor service .How does one trust the study material received from them will be beneficial if they are failing and providing wrong information to students, I'm exhausted of calling the student centre wasting my time and my money

Good Day,

To whom it may concern, I would like to lay a formal complaint, and do request it being resolved. Back in the middle of last year being 2016, I applied for Matric via Intec Correspondence College.
I spoke to an Amanda Zumba who asked me to forward all my documents as per registration as well as my deposit ( I do have proof of this payment ), I was then told that Amanda Zumba will be my student consultant.
I accepted the terms and conditions, however still till this day I have no idea what my student number is, I have not received my welcome pack with all my documentation, I should have been finished this year, Intec has wasted my time for all this months, I would like to register again for the new Matric year, however I refuse to pay the deposit again as I have done that last year with no correspondence from my so called consultant to advise me at least bout what is going on.
The other problem I have is that when I registered for this on my application form it clearly stipulates that my postal address and my residential address is different as I didn't want it going to my residential address at the time as I knew that I wouldn't be there, but Intec still failed to adhere to those instructions and sent apparently sent it to the residential address, which is not the case as I would of received those document.

I have witnesses to prove this as well as the deposit details.

I would also like to complain about your online chat, two ladies by the name of Nafisa and Vanessa advised me they would look into this matter, however they have not assisted me in providing me with the relevant information.

I do hope that this matter will be finally sorted out, as I would not like to take this matter further.

For more details, my ID number is [protected]
Contact : [protected]
Alternative email address : [protected]@gmail.com

Kind Regards,

Ryan Wastie
Technical Support Technician

Ground Floor SARU House
Tygerberg Park
163 Uys Krige Drive
Plattekloof
Cape Town, 7500 Tel: +[protected]
Fax: +[protected]
Mobile: [protected]
ryan.[protected]@smartsurv.co.za

www.smartsurv.co.za

I registered in 2013 for human resource management and the following year I paid all my fee in full but fue to my demanding work I couldn't study and I cancelled my course later last year but I was told that my cancellation have been declined due to late submission of documents, I worked hard to pay those thousands and im not even getting any cent back from obtaining nothing.I have spoke to several people but they said the same things...I need my money back, you can charge me for the study material you gave me, I don't care as long as I can get my money back.

Good Day

I have sent a De-Registration forms on the 21 February 2017 because i had moved jobs and they taking me to school. Responded as follows :

Dear Student, 21 February

Thank you for making contact with our offices. We acknowledge receipt of your query, and confirm that a Student Services Consultant will be in touch with you.
Please note that we have a turnaround time of 48 hours to respond to emails.
If you are following up on an existing query, please provide your details in the subject line or contact our contact centre on [protected].
Your patience in this regard is highly appreciated.

No one contacted me, i followed up as follows:

Given
To Student Support 28 Feb at 1:44 PM
Good Day

Please refer to the email sent dated 21-02-2017, I have sent an email requesting to be de-registered, but I am still getting debited. And no one contacting me, what is the problem?

Given Ntuli
I even made calls.

given ntuli
To Student Support 17 Mar at 10:15 AM
Good Day

I am making a follow up on the De-registration, i was told i am going to be contacted within 14 days?

Regards,
Given F Ntuli
[protected]

On Thursday, 2 March 2017, 13:37, Student Support wrote:

Good day

Thank you for your recent e-mail.

Please note that your cancellation documents were received and forwarded to the cancellation department for urgent assistance.

You should receive feedback in +- 14 days.

Kindly note that you would still be liable for payments until the cancellation is finalized.

Please contact us should your personal details have changed or if you require additional information. We look forward to being of service to you again soon.

Kind regards

Ghalied Rodgers
INTEC Student Services

Call Centre tel no: [protected].
Fax number: [protected] (General queries).
Postal address: PO Box 19, Cape Town, 8000.
E-mail address: [protected]@icg.edu.za (Assignments / tests).
E-mail address: [protected]@icg.edu.za (General, account, study material and tutorial queries).
Our registration number is: INTEC College FET 00037 PA (You may verify this by logging onto the Umalusi website at www.umalusi.org.za )
Web address: * New!* www.virtual.intec.edu.za (Students: Update your own contact details, view your course details; print your own study programme; view your account details and print your own statement; retrieve your test results and check which tests have been received by the college; or log a Dial-A-Tutor query with us!
given ntuli
To Student Support Intec Edu Info 27 Mar at 12:36 PM
Good Day

I still havent got any feedback from support about de-registration and still expected to pay the fees
I fee this is intentionally dragged so i can keep on paying, upon registration, i was kept on the loop with everything, but when cancelling, its more difficult than when registering, people dissapear and expect payments, can someone assist.

thank you

Regards,
Given F Ntuli
[protected]

On Friday, 17 March 2017, 10:15, given ntuli wrote:

Good Day

I am making a follow up on the De-registration, i was told i am going to be contacted within 14 days?

Regards,
Given F Ntuli
[protected]

On Thursday, 2 March 2017, 13:37, Student Support wrote:

Good day

Thank you for your recent e-mail.

Please note that your cancellation documents were received and forwarded to the cancellation department for urgent assistance.

You should receive feedback in +- 14 days.

Kindly note that you would still be liable for payments until the cancellation is finalized.

Please contact us should your personal details have changed or if you require additional information. We look forward to being of service to you again soon.

Kind regards

Ghalied Rodgers
INTEC Student Services

Call Centre tel no: [protected].
Fax number: [protected] (General queries).
Postal address: PO Box 19, Cape Town, 8000.
E-mail address: [protected]@icg.edu.za (Assignments / tests).
E-mail address: [protected]@icg.edu.za (General, account, study material and tutorial queries).
Our registration number is: INTEC College FET 00037 PA (You may verify this by logging onto the Umalusi website at www.umalusi.org.za )
Web address: * New!* www.virtual.intec.edu.za (Students: Update your own contact details, view your course details; print your own study programme; view your account details and print your own statement; retrieve your test results and check which tests have been received by the college; or log a Dial-A-Tutor query with us!
given ntuli
To Student Support 24 Apr at 12:20 PM
Good day

I keep sending emails to you guys and theres no email coming back to me, i am requested to comply with monthly payments but no one else comply. is that fair?

Regards,
Given F Ntuli
[protected]

Hide original message
On Tuesday, 4 April 2017, 10:41, Student Support wrote:

Good day Given,

Thank you for e-mailing student services.

Your query has been escalated to the cancellation department for urgent assistance.

A follow up request will be sent in order to prioritize your query.

Please contact us should your personal details have changed or if you require additional information. We look forward to being of service to you again soon.

Kind regards

Ghalied Rodgers
INTEC Student Services

Call Centre tel no: [protected].
Fax number: [protected] (General queries).
Postal address: PO Box 19, Cape Town, 8000.
E-mail address: [protected]@icg.edu.za (Assignments / tests).
E-mail address: [protected]@icg.edu.za (General, account, study material and tutorial queries).
Our registration number is: INTEC College FET 00037 PA (You may verify this by logging onto the Umalusi website at www.umalusi.org.za )
Web address: * New!* www.virtual.intec.edu.za (Students: Update your own contact details, view your course details; print your own study programme; view your account details and print your own statement; retrieve your test results and check which tests have been received by the college; or log a Dial-A-Tutor query with us!

icg EMAIL SIGNATURE Rev2b_final

From: given ntuli [mailto:[protected]@yahoo.co.uk]
Sent: 30 March 2017 11:48 AM
To: Student Support
Subject: Re: De-Registration forms

Good Day

The telephone i received was to find out if someone did get back to me with regards to the de-registration, then she told me to contact you again and find out of the progress, i still get sms that i must pay, and i have no formal email, letter or call that tells me that the course is de-registered, i am still waiting and 14 days passed long time ago

Regards,
Given F Ntuli
[protected]

On Thursday, 30 March 2017, 11:44, Student Support wrote:

Good day

Thank you for your e-mail.

I trust this e-mail find you well.

We received the same query from you telephonically on (27th of March 2017) which we have responded to.

Please confirm that the feedback you received telephonically on (27th of March 2017) was academically adequate.

If not, please provide us with further details so that we may resolve the query effectively.

Kindly view our signature picker below for important contact details of the college and information to ensure the smooth management of your studies with us.
Please contact us should your personal details have changed or if you require additional information. We look forward to being of service to you again soon.
Kind regards
Christian Ross
INTEC Student Services
Call Centre tel no: [protected].
Fax number: [protected] (General queries).
Postal address: PO Box 19, Cape Town, 8000.
E-mail address: [protected]@icg.edu.za (Assignments / tests).
E-mail address: [protected]@icg.edu.za (General, account, study material and tutorial queries).
Our registration number is: INTEC College FET 00037 PA (You may verify this by logging onto the Umalusi website at www.umalusi.org.za )
Web address: * New!* www.virtual.intec.edu.za (Students: Update your own contact details, view your course details; print your own study programme; view your account details and print your own statement; retrieve your test results and check which tests have been received by the college; or log a Dial-A-Tutor query with us!

From: given ntuli [mailto:[protected]@yahoo.co.uk]
Sent: 27 March 2017 12:36 PM
To: Student Support; [protected]@intec.edu.za
Subject: Re: De-Registration forms

Good Day

I still havent got any feedback from support about de-registration and still expected to pay the fees
I fee this is intentionally dragged so i can keep on paying, upon registration, i was kept on the loop with everything, but when cancelling, its more difficult than when registering, people dissapear and expect payments, can someone assist.

thank you

Regards,
Given F Ntuli
[protected]

On Friday, 17 March 2017, 10:15, given ntuli wrote:

Good Day

I am making a follow up on the De-registration, i was told i am going to be contacted within 14 days?

Regards,
Given F Ntuli
[protected]

On Thursday, 2 March 2017, 13:37, Student Support wrote:

Good day

Thank you for your recent e-mail.

Please note that your cancellation documents were received and forwarded to the cancellation department for urgent assistance.

You should receive feedback in +- 14 days.

Kindly note that you would still be liable for payments until the cancellation is finalized.

Please contact us should your personal details have changed or if you require additional information. We look forward to being of service to you again soon.

Kind regards

Ghalied Rodgers
INTEC Student Services

Call Centre tel no: [protected].
Fax number: [protected] (General queries).
Postal address: PO Box 19, Cape Town, 8000.
E-mail address: [protected]@icg.edu.za (Assignments / tests).
E-mail address: [protected]@icg.edu.za (General, account, study material and tutorial queries).
Our registration number is: INTEC College FET 00037 PA (You may verify this by logging onto the Umalusi website at www.umalusi.org.za )
Web address: * New!* www.virtual.intec.edu.za (Students: Update your own contact details, view your course details; print your own study programme; view your account details and print your own statement; retrieve your test results and check which tests have been received by the college; or log a Dial-A-Tutor query with us!

icg EMAIL SIGNATURE Rev2b_final

From: Given [mailto:[protected]@yahoo.co.uk]
Sent: 21 February 2017 07:30 PM
To: Student Support
Subject: De-Registration forms

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My sister Michelle Sibiya and I went to Intec College in Pietermaritzburg to register for her Matric re-right. We were assisted by Bongo Mkhize.

We made full payment on the 31 Jan and emailed her the proof of payment. I called her a week later to get feedback on the registration.

She informed me that she will liaise with the Cape Town team as the registration process is finalised there. she promised to return my call but did not. I called again Mid February as I was worried, she asked me to call Cape Town, I did but the redirected me back to her. Even when I insisted that they solve this as she understand Intec's internal processes better then I. She refused to call Bongo Mkhize.

I called Bongo, she kept on giving me the same excuse. At no point did she mention that there were missing documents. We had no idea that Michelle had to register at a local school. Even at registration stage I was with Michelle, I was speaking on her behalf, and we were never told that we needed to register at another school.

If she has told us we would have never registered, my mother was a teacher I would have registered her at a local school for free. We were mislead and under the impression that everything was done correctly.

Getting a refund is not going to help as Michelle would have wasted 12 months doing nothing.

Dear Sir / Madam

I wrote exams last year in November 2016 at Westcol in Randfontein and for some reason my term marks was not received or captured on the system. Intec has send through the term marks for 2 subjects on the same day but I have failed one since the term marks was not captured.

I have phoned Intec and Westcoll on numerous occasions to assist and Judith from Westcol did everting in her power to assist but it is Intec’s responsibility to have followed this up. I want to put this in writing myself since I have now given up on Intec totally and will never study through them again in my life.

Hermon & Lizel did try something but what I am not sure and don’t know what a mock up process mean by the department. I just feel that something must be done since I have to now re – write and re – pay for a subject I wrote last year already. Time and money lost since I had taken 4 days off work to study and write with no pay since I work on commission only.

I have given Judith the go ahead to delete my one subject to obtain my certificate for the 1 subject passed then from last year. I will now make it my mission to inform everyone I can of what happened to me and I am sure a lot of other students.

Very distraught student !

Colette Pretorius
[protected]

ID:[protected]

I am still awaiting feedback for a refund which was completed on the 5september 2016 from the accounts department for a subject that I never did due to intecs lack of communication. #worst place to study at! Now they have handed me over to a debt collector as I cancelled my last 3 payments due to no feedback. This is totally unacceptable and unprofessional after I was promised by various of their consultants that this would be carried out within 90 days. I have a ton of proof via email and I will not leave this here! Nadia Cassim - [protected]

Student [protected]

• We have received the study materials today but they are all in English after we discussed that all her study materials will be in Afrikaans.
• We still have not received her intec.me login details
• She also read in her study guide book that there was an assignment due on the 11th of March which she missed as there were no correspondence regarding this.

Was advised by Intec College towards end of 2016 I will be emailed as to when the next exam registration date is. Went into their offices in Port Elizabeth this morning only to find out that the registration date for June 2017 exams is already closed. They cannot explain as to why they did not notify me and said that when they know the next date for November 2017, they will email me.

Unacceptable service as I now have to wait and hope for communication. Even the staff at the Port Elizabeth Branch are incompetent.

Hi
Intec suck! they don't come back with feedback!
I wrote 4 subjects in the November exam session 2016, of the 4 subjects 3 of the subjects question paper was wrong !
I phoned and I emailed and phoned again but still no answers I payed for those subjects and I have to drive +/- 120km each day to write this
subjects...
they are truly useless!

student number [protected]
Emil Holtzhausen

My son (student nr [protected]) lodged his assignments on 27 oct. I wish to lodge a complaint about your services.

We sent in my son’s assignments on 27 october, and have not had any confirmation that you have received them. we had to send them from my email address, as you system was down again!

Every time we call to speak to someone, the call just gets cut off with a voice saying you have a problem. this has been going on for at least 2 weeks.

My son sent a query via the website to jordash naidoo his student advisor, but has still not had a reply, this has also been more than 2 weeks.

This morning I got through to a person, who told me she couldn’t help, because the system was down and I must call back.

This is completely unacceptable!

Your courses cost the same as last year, but you didn’t print anything or provide hand books, so you must have 99% of the course money. why don’t you use that to sort your system out and support the students?

• have you received his assignments?
• what date is the cut off for assignments to be in so he can write exams next year march/april (he waited 3 months for results and only got his study material in aug this year)
• how and where can we get answers to assignments to check what correct answers are to questions he got wrong?
• how and where can we get past exams papers?

Please answer me urgently

After numerous attempts to get any support from Intec on all my queries since the beginning of 2016 I do not know what to do anymore. I turn myself to you now in the hope that something will now be resolved.

I have phoned and spoke to almost every student consultants at Intec without any results. I have send emails to the following addresses ('[protected]@icg.edu.za'; '[protected]@intec.edu.za'; '[protected]@icg.edu.za'; '[protected]@icg.edu.za'; 'nafisa.[protected]@intec.edu.za; Mfanelo.[protected]@icg.edu.za; Ghalied.[protected]@icg.edu.za'), phoned, emailed again, phone again with no response.

The consultants I have spoken to are: Ghalied; Mfanelo; Lynne; Jacqueline; Seybonga; Nafisa and many more.

Here is my problem:

I enrolled to study my course with you and paid the full amount of my course.

2015 went without a problem. I received my study material for my first two subjects. I completed my assignments for these two subjects and then I have no idea what happened. My last assignment for the subject Microsoft Windows 7 (I10053412-C) has been submitted to Intec numerous times without any response of receipt or results on this assignment.

My study material for my remaining to subjects (Adobe Photoshop CS6 – JN-43 & Illustrator CS6 – MW-22) has according to Intec been send to me, but I have not received anything. According to Intec these subjects study material has been delivered on 23/02/2015 with Introduction to PC Windows 7 – however these two subjects study material was not in that package. I have no way to proof that – therefore I said that I was even prepared to pay for it again because I honestly did not receive it. No response from Intec. The only answer I get is that it is being escalated – but this has been done since March – no results again. My course ends at the end of 2016 and I am unable to complete it due to your ignorance of my problem. To this day I did everything in my power to get assistance from you with no success.

Everybody promises to come back to me – it has now been 5 month that I am struggling to continue my studies. I am really now desperate.

Cornelia Johanna Greeff
[protected]

My name is Caleisle Ngwenya, student number: [protected]. I finished my studies with Intec College which is under the ambrella of ICG College Group, in mechanical engineering by January 2016. i was told i would receive my award after 8 weeks of completion and final payment. i made the payment by January 2016 and got a statement of confirmation. until today the 1st of June 2016, i have still not received my award. Every time i contact the academic school department, i am given the same letter which was sent to me in January 2016; with the same status on the process of my award. I am very disapointed. I need to use the results for advancing my career. I also wanted to continue studying with internet but i feel i have been told lies again and again. please assist.