INTEC College
Reviews and Complaints

On the 7th November I lodged a complaint for not receiving my reprint. On the 8th November I received a response from customer services. Till 15 November, I had no reply or feedback. I again had to call INTEC and spoke to Innocentia Matlala, who asked me to AGAIN email her. I did. This morning O received an email from Eunice Ngema asking if I completed a specific form. This form was sent long ago and I paid R300- which if the form was not completed and received by you I would not have been requested to pay R300. I even received a letter from useless Crag Aziz that I competed my course, which also proofs I completed the document again requested by Eunice.

I need the reprint of my certificate. This all is caused by the incompetence of you staff!

STOP IRRITATING ME

VERY UNHAPPY ABOUT BAD SERVICE

Is there anybody at your institution that is in a position to help me? I need my complaint escalated to your CEO.

Craig Aziz is totally USELESS!

He does not reply on eMails and never gives feedback.

Your call centre on the other hand is totally ineffective. Icalled this morning at 9h15 at 10h30 I was number 1 in the queue, and then the call was dropped on your side. WQhat an absolute waste of my time.

I have been attempting to get my reprint certificate from you guys since 20 June 2023. Today is 7 November 2023 and I have nothing to show for my efforts.

I paid R300 for nothing!

PLEASE HELP SOMEBODY AT INTEC!

Christian de Jager

[protected]

We, parents of our daughter gave up. Our daughter has registered with intec in 2019 already and we have paid them in advance. We have been taken from pilar to post by Eunice Ngema whom I believe is managing Braamfontein.

Actually I am not sure anymore what must be done now because you can imagine, they will say our daughter must submit the assignment again and again and she will do exactly that but they will never come back. Ijoo this is a very poor institution and I think they are up to something. We're even thinking of going into their building for a sitting in until they give us the results.

Whoever intends registering with this institution, they are lost.

Please assist? I can be contacted on email [protected]@gmail.com

I have registered with intec college for this second semester and I regret it and I cry for my money waisted, they only attended to me when they wanted me to pay, as soon as I had payed, I was checked away like yesterday's garbage, they never responded to me Theo a guy who was helping to register, he never came back to me, I'll call and they will say they putting me through for me to Waite online for ever just listing to music. Theo never came back to me. I called one time Serena answered my call I explained to her that since I have registered I've never received any form of communication, se sent me my student no and told me to login student portal, I don't know what was that, I tried to login I ask for assistant on how to use it, till today never received help.

I am so frustrated with INTEC I registered with the college this June 2023 , I literally regret coming to study with this college,

There is absolutely no service I submitted my assignments on time but the results are not available at all, I have been requesting and sending endless messages with no help how do I write exams not knowing where I stand.

How will the next 2 years end with this kind of service ? I even want to de-register and go study elsewhere.

Since June 2022 am struggling to get the correct statement of results, no one not customer service or student advisor communicate with me. Calling the call center is fruitless, they have no answers and keep referring me to the student advisor, who totally ignore my emails. She responded once, with no definite answers, just its been forwarded to the relevant department. They sent a statement every month right on time, payments where made right on time, but my results or even qualification... no response. This is pathetic service.

The study material / learner guide for each module is not easy to navigate. It is a whole book full of information which is not set out appropriate.

My daughter takes ages to get information from this book. She has not submitted anything in the past 5 months. She is despondent.

There must be an easier way to navigate the book and obtain answers,

is there other references she can use. your study guide does not provide for the students any guidance. It appears a very very difficult course.

Registered in January. Before registration I was required to pay a deposit and a months tuition fee. I paid it. However, due to emigration, even before registration I requested cancellation. Cancellation took till end of April maybe later. I have literally sent 100 emails and I am not getting my refund.

No response on email or an indication of when the refund will be paid. I have asked for a payment date for the refund. No replies from customer care and educor.

The refund policy states 3 months. This lapsed end of April 2023. Email snippets of communication attached

I emailed all relevant information and signed documents to the relevant persons at Intec regarding a refund in Feb 2023. No response via phone, email etc., it has been 7 months now. Every time I try to contact them the number is no longer in use, or I am in a queue for hours! Even if I do get a hold of somebody, the only response I am getting is that the case is with the finance department , no ETA can be supplied as the finance department is working on it (FOR SEVEN MONTS NOW! REALLY) I want my money back as I did not get the service that was promised by INTEC.

Student Number: [protected]

Good Morning

My name is Mickala Govender in a Student of Intec College .

I have register for Paralegal Law , i have paid 90% of my fees.

Since day 1 my student portal for submitting my assignments has been blocked.

This was suppose to be my 2nd year and i have not been helped .

I have been phoning ,email and have no joy.

My emails and calls are been ignore. Shakier who was suppose to assist does not even response on time.Shubum Moideen student advisor is only good for registration and nothing else.

This has costed me my careers has I planned on going into the police force this is my 2nd application i cant apply for without my results.

i am very disappointed , i thought intec was a good college has my mom has student here, but im wrong.

I REALLY THOUGHT INTEC WILL ASSIST STUDENTS

please can you assist me .

Mickala Govender [protected]

[protected]@ohtwoprinting.co.za

Looks like this is a common thing with Intec to just ignore there students. I had two incidents with Intec. First was in 2017, I studied math through them and that time I paid my whole account before the exam. Then I enrolled for the exam and I asked them to enroll me at a center that was convenient for me to go write my exam. So they sent me all the paperwork that my exam was confirmed and when I got to the exam center for the exam the exam center did not know anything about me, I was not on the list. So I never wrote my exam. The second time was last year, 2022. I decided to do my math again with them because I already had all the study material. And again close the exam they could not help me with an exam center close to me. So I canceled the account, on 1 August 2022. No one reached out to me about the cancelation. Then the month after that they took money off again. So I wrote multiple emails to the student adviser and even the IGC Sales Supervisor and he just forwarded my emails and still no reaction. Then again they took the money and I reversed the transaction and canceled the debit order. Since then I got multiple calls and invoices and I sent more emails, still no reaction. Yesterday I got a call from an Attorney to ask me about my account so I explained to her my story and she just said ok and did not ask me any other questions. Intec will never hear from me again and I will also not recommend them to any one.

My daughter signed up with Intec in 2022. From the moment she joined we have had nothing but pure frustration. No one ever gets back to us about queries. I have sent numerous e-mails to Johan Koekemoer who does not even bother to respond to my mails. Not a single phone number advertised on your website exist. Your so-called Management call centre is an absolute joke. My husband just held in for 58 minutes only to be told the estimated waiting time is another 42 minutes. He was supposedly 2nd in queue. I then phoned the same number from my phone only to be told I am 4th in queue with an estimated waiting period of 23 minutes. Come on, stop stealing people's money. I demand that someone contact me on [protected] today still. I have already seaked legal advice as I want all my monies paid to this useless company back.

I cancelled my course and requested a refund. The cancellation department hasn't answered any of my 4 emails. They keep debiting my account without my permission after I sent them an official letter. None of their phone lines work. When I get hold of someone and ask for an alternative number, they keep giving me numbers that are not in service. I have never received such bad service before and it seems this company is a scam. They are quick to take my money but not keen to assist when a cancellation is due. I urgently need legal assistance to take them on. This kind of service is not on. They are now stealing from me and I will open a case of theft against them.

---------- Forwarded message ---------

From: Ttelsa Swart

Date: Mon, Feb 27, 2023 at 12:21 PM

Subject: Cancellation Student [protected]

To: ,

Email sent to cancellation 27 FEB 2023 AT 12:21

Phoned to follow up - have to wait 90 days

90 days had passed no one is answering phone calls or emails nothing has been done to cancel this application

Stopped payment at the bank and no effecting my credit score

Unable to cancel or get any assistance with this account

Phoning and emailed for months on end with no feedback at all

I will never recommend Intec to anyone!

Please assist with cancellation and to clear my credit score and remove this from my account

Dear Intec college please take not that I have still not received my diploma i only received my progress report I've placed the school in full funds. I have completed a INTEC AWARD REQUEST FORM and forwarded it to the following email adress: [protected]@intec.edu.za together with my certified copy of ID and my progress report this was sent on the 3 Marh 2023, I sent it again on the 27 March 2023. I sent a follow up email again on the 6 June 2023. Why is it such a hustle to get my diploma I want to further my studies and apply for other employment but intec is holding me back. This is frustrating and unacceptable.

I don't why this college is still opened because they never attend to anything. I registered for my little sister in March 2022 and paid R3500 registration fee. During the registration everything was smooth and the student advisor kept on following up with everything until we paid for the registration and he disappeared into thin air. I called several times and no one was picking up the phone I tried sending emails and no one was replying to them. When I filled in the form I ticked on the part where it says I'll make a direct deposit to the college and left the part where it says they'll debit my account. I was tricked into giving them my account number because I remember telling Andre that I don't want them to debit my account. He agreed that they won't debit it but they needed my banking details. I gave them my other bank account details which I was saving on it. To my surprise every month my bank account was debited until my funds were insufficient. I stopped transferring money because of that. I started making a direct transfer to the college as we initially agreed on paper. I asked them to send me the statement to check how far I was with paying my debt. It took them about 6 months for me to get the statement and bill noticed something that I was charged R100 every month for direct transfer payments. Everything about the college is dodgy. I only had two lectures and I haven't got my books. It been more than a year and no one cares about me or even calling back to check if I did receive my study material.

I have been waiting for my assignment results for the past 7 months and when you call the call centre the agents are never willing to assist. I spoke to an agent named Funeka that said she will escalate the matter for me and i havent received any feedback. Today (26.06.2023) i spoke to a Sibongile Bhasela who was very unproffesional and rude who refused to put me through the supervisor and kept on going back on her word.

firstly what kind of call centre does not have a superviosor that does not take calls? secodnly how does one business have policies which they do not abide by? you tell us that when we need assistance we need to contact a student support agent which gets assigned to a student and then do not assign anyone to students.