INTEC College
Reviews and Complaints

Good day!
My name is ZonJa Jordaan and I am a student at Intec studying Early Childhood development.
I was since informed that I have passed all of my subject with a grade average off 77.4% but two of my section were incomplete and will be sent back to me to correct. Thereafter I can resubmit them to be marked.
Since then I have emailed numerous times and called in regards to the sections that I am waiting for with my tutorial notes have not been sent back. After every attempt to contact Intech they simply reply that it has been passed on to the proper department for evaluation but it was been approximately 9 months.
Since then my course on Early Childhood Development level 4 expired. I've made countless of queries to Intec to be granted an extension which I also still have not been responded to.
Without these two sections that still need to be marked I cannot be granted my certificate.
I've worked hard on obtaining this certificated will working full time and because they can't find the material to post back to me, or grant me an extension, I cannot appeal to them to mark those subjects.
I am appalled on the way they are treating this matter as it seems like because they received their fees they aren't in any rush to assist me.
I can't possible think that it takes 9 months for someone to either grant an extension, appeal or post back materials. Something is happening and I am not getting the adequate help that has been promised to me. I am not located in Cape Town where their main offices are therefore I cannot go in and correct this matter in person.
Please can someone advise?

My email is [protected]@gmail.com

I don't like wasting my money. Intec College is a many making scheme that takes advantage of people who aspire to educate themselves. I have been calling weekly, threatening, shouting, BEGGING and I have still not recieved the service I have paid for since July 2018. So now I have to cut my losses. Forget about the moneg and hard work I put into this certificate.

Hi

So I have been trying to get updated study material since November 2017, I have called almost twice every single week, no one gets back to me, no one has phoned me not one email no feedback, every single time I call its the same story we will escalate the call centre is the most unhelpfull people I have ever dealt with my course was paid in full and now I am struggling to get books this is ridiculous I have no idea what to do anymore, i have requested managers to contact me I have requested to speak to a manager and I have never been helped, waiting on study material for almost seven months now

I wouldnt recommend this collage to anyone and i feel sorry for the students that are studying with this collage, i have been having problems with them from the beginning .I wrote my first exam with them and i questioned there marking because the marks allocated just didnt make sense i quaried this with the collage and they said those are the marks, i later received the statement and it didnt have my assignment mark i quaried that too and they said i didnt submit my assignment whereas i did, i sent them proof and the mark allocated for the assignment and they said its wrong it didnt corrospond with what they had, but they said i didnt submit it .I requested to speak to someone senior and they sent me to lizel van biene (academic business manager ) who called me and told me that they had issues with the way everything was marked which was really not making sense to me, i then decided to cancel the course in october 2017 im still waiting for their department to respond even now in march 2018 and the have been debiting my account every month and sending me statement that im owning them, i called again to query this talked to christelle mac min who was helpful just when i thought ill get this resolved she then sent it to charne swartz (client liason officer) who told me to wait another 2-3 working weeks for them to assist me .I have had enough of them i dont think its fair for me to be treated like this, i was only trying to better myself by getting a qualification not being robbed by this collage

Ok I registered with antic college in jan 2018 for ecd. The consultant was very helpful at that time. So now I decided to change my course and I didnt do any work or even submit anything. So filled a form online that says enquire about a subject so filled the form and than after 30 minutes a consultant calls : so I tell her my story that im already with antic I just want to change my course so she asked who was my student consultant I told her cheryl. She than said hold the line will transfer you and than she hungup on
Basically the second consultant did the same thing. Tried calling the head office lines are always busy and tried student support still lines were busy since last week im doing this. Now im sick and tired so want to be taken out of antic college and want my refund. I need to go to another institute. I didnt want to leave I only wanted help to change the course since noone is willing to help I want to leave. Antic is tooo frustrating.

Hi. I was very much interested in studying with intec college even after my brother was disappointed I gave it benefit of the doubt. I've sent several emails since December last year and waiting for consultant to call or respond to my email but dololo. My brother also received a bad service years back when he was studying with you, you never sent him his study materials in the middle of the term and the fees were paid. He called countless times and was promised to sort things out till today he's still waiting for your call but the money is gone. This is 965865% bad service

To whom it may concern

I am not happy, and have put a stop on my payment to intec for the following reasons:

1. The course I choose was not explained to me properly
2. I have been trying to get hold of a consultant over the phone to help me to no avail.
3. I keep being transferred to someone else.
4. The course I am not is not registered or recognized
5. I was not made aware of cut off dates
6. I was not informed that I would only be able to write next year and not this year.
7. I have emails between the consultant and myself where I had asked these questions and no help or answer was given.
8. I was told to buy texts books, when in the registration forms I was told intec supplied all study material?

What am I paying for every month? I have not defaulted on any payment leading up to now. I have been trying for months to get the proper procedure explained to me and no such luck.

This is my termination of studies with intec. I would like my money back as this has been a waste of time. I have gotten no where.

Thank you

Jessica steyn

Good Day Sir/Madam

I hope you are well,

I wrote my control tests in September and never received any test results up to now. I also didn't receive my math tasks result yet. And i would like to register for my external exams but would like to know when and where i could do that?

I try to phone the collage and they won't even let me finish my sentence when i'm calling to ask about the test results they keep putting me through to another person. When i finally can speak to a person they can't understand me or their system is off.

We are fed up at this point because when we were in the process of registering there wasn't one day where they didn't make contact with us.

Now that they have our money they couldn't care less.

My student number is as follows [protected]

Email Address: [protected]@gmail.com

Kind Regards
Ockert Engelbrecht

Good Day

I unfortunately experienced an very unpleasant staff member named Tebogo Phoko. She was very rude on the phone and was cutting me off during conversation. I sent emails and she was very vague which wasn't helpful and when I asked her to
Send through costs and the process she just forwards me an email with attachments, no response in email on explaining what i must do just the attachments then she was very quick to blame me and get unpleasant.

I hope that she gets informed about how to deal with customers situations in an professional manner.

Kind Regards
Nicole Perring

Good day,

I posted the following on hellopeter after receiving no response from intec after numerous emails sent:

Pathetic service regarding feedback response

Sent the following e-mail on 16/11/2017. Addressed to lameez at * "... Trust this mail finds you well. Lameez, I am no longer employed. My employment was terminated as of yesterday. I am in essence currently financially incapacitated. Could you kindly advise course of action to continue my studies, as I may be unable to continue premiums until I gain employment. Appreciating and thanking you for your soonest assistance and reply. Regards, keshen canthasamy..." ; no response received. Sent same/similar e-mail the same day; no response! Sent another e-mail the following day promoting a response, but no response received! Sent the following e-mail on 29/11/2017: "hi lameez, hope you well. Lameez, I lost my job this month and a week later I lost my mum. Since I don't have an income my debit order will not go off this month. Since I am also in a financial predicament and unable to make future payments because I am unemployed, what would be the course of action going forward. Do I have to discontinue the course and get a refund. Please advise regards keshen canthasamy"; no response received sent the following e-mail on 30/11/2017; no response received hi lameez. Please assist as below was the second e-mail informing you that I am unable to pay the debit order due to me being unemployed. I have received no response from you guys. Now my bank account is going to go into negative with unnecessary bank charges. Please cancel the debit order immediately and advise once done. I did request that you advise on a way forward, be it even course cancellation and a refund to new. Please give me my options. Kindly advise immediately regards keshen canthasamy id * 190086 on same day (getting highly frustrated now) sent following e-mail to * & * "no reply. No help. No assistance. What's going on guys?" on 01/12/2017 sent following e-mail to same two recipients with no reply: "still no response!?" on same day sent another e-mail to same two recipients: "could you kindly provide me with the contact details of senior management as I am unable to get any joy with correspondence to you'll". And guess what, still no reply. On same day sent following e-mail to both recipients above and an additional recipient * "could you please at least respond. This is becoming annoying!?"... And still no reply. On same day sent the following e-mail to all three recipients above and a fourth recipient; * no reply. If you guys can assist me in getting in contact with intec, I demand that they they refund me 100% of the premiums paid ad well as the full deposit I paid, purely because they show no cause for concern and from my e-mail content above and their lack of response thereof, there is no compassionate bone in their "body" and they purely harness a "I don't give a damn attitude" this from their lack of response. Highly irate. Regards keshen canthasamy id: * 190086 cell: * 729 *

I demand a full refund of all my premiums and deposit paid in this regard.

Pathetic service really!

Hi,
I have assisted someone who wanted to complete their matric by registering them with Intec and being in charge of the student fees. I then later on found out that with Intec's matric is basically like a tutor to help you with matric not a institution where you can complete it as only after registering a few months later was I informed we need to go to the department of education to find a institution or school where we can register the student with.
On the 10th of Aug 2017, I have called in and asked them to cancel the course and submitted all documents required. They then said they would get back within about 6 weeks... it is now the 28 of November 2017 and I found out that on my ITC profile I am on areas with Intec and am still awaiting confirmation that the students course has been cancelled. I called in numerous times and they would say yes they re-assessing the cancellation document and they waiting for the principle and I think for the last 3 weeks I called in every Friday and was just told another excuse. I was advised that everything was done it just has to be put down on paper and emailed to me last week Friday and I still haven't received feed back.

The worst institution ever! wouldn't advise anyone to register with Intec, as they slow and don't follow their own processes.

I am a registered student with Intec collage and have logged several complaints to no avail.
To start at the beginning: In April 2016 I submitted assignment [protected]-A (Project management). I only received my results in January 2017 that indicated that I failed the assignment. In a panic as one needs to pass the assignment to qualify for exams, I contacted a lady by the name of Candice Petersen from head office, she told me if I resubmit my assignment to her within 2 weeks she can have it marked before exam registration ends.
I duely did so and submitted the assignment on time. I then went ahead and registered for the exams in June. I was approved for all my exams so I figured all was well as I had not received any results.
During the examinations my Statistics exam was not delivered on time and I had to wait over an hour to receive my exam via fax.
In September I received my results. Firstly I had failed my statistics by 1% so I requested a remark, the sent me the application form which I completed and sent proof of payment, this was in September 2017 and I still have not received any results. Secondly I had failed Project Management due to the assignment. When enqueuing about my re-submission of assignment [protected]-A they informed me that there is no record of the submission. I then forwarded the assignment along with the email train between myself and Candice Petersen regarding this. 1 week later I received an email informing me that my course has expired and if I wish to extend it for payment. I immediately replied that I will not be paying a cent as I had done everything and the fault was with them. I was then emailed to say that the complaint has been logged. Till this day I still have not received any communication regarding any of these queries, when I send an email I receive an answer that my query has been escalated.
Unfortunately I work in Somalia and am unable to call toll free numbers so all my conversations are via email which I have proof of on request.

I have paid all my dues and there is no reason that no one can help me

HELLO... I am a student at intec, I must say that the college is really disappointing on the day on registration the people there spoke a whole lot of positive stuff about this college and my parents signed me up.. we even paid in full for the entire course which was a lot of money. After that it all went down hill.. I have been trying to avoid many things but this is not a positive way to study it makes you really unhappy and adds a lot of stress. Even though we as students don't come to class everyday.. we still deserve the best attention due to the fact that we paid our money to get a education..

1. The people that you call at the call center for help is so rude, they speak anyhow they feel, they make you wait on the phone for a long long time. there are times when I hang up. Most times they tell me to email my complaint.

2. They called me insisting that my fees are not paid.. WHEN I PAID IN FULL AT THE BEGINNING. This went on for like 3 weeks saying that I have major outstanding fees... They said due to outstanding fees I cant get my assessments marks. When it came to fees they called like twice daily but for help and assistants they take forever or don't even end up helping at all.

3. I register and pay for my exam a month or even more before the actually exams...3 of my exams sessions my paper was not in at the venue, they ask me to have to come back the next day and write both on the same day. I ended up failing all the exams for year. This recent time my paper was 35 minutes late.. it supposed to be a 2 hour paper the lecturer actually told me to stop and He put all the lights in the hall off and took my paper when I was supposed to get 35 minutes extra even after everyone was done because I started late.. I didn't even end up finishing and I failed. One exam half the paper was missing and they still failed me even though the lecturer signed it saying paper is missing... That was a totally waste of 2000 rand and its really disappointing because people don't have such money like this to just let go. They just sent me a paper to say I must re-write for amount 2000 rand.

4. The course I am currently studying some subjects are made of 3 books.. how on earth do you write an exam that is consisting of 3 books. I really don't understand, how do you learn everything from all 3 books... not even school or university would do this to you.. its better they give us a research assessment and the exams as open book, they made it open book for one exam session and then change it I don't understand why.. I don't think even they could come sit and do this exams in this method... they could do the exam on each book for subjects that are made of 3 books. how can watch people re-write and not check why just to gain 450 per subject.. and to think that we were told at the beginning that this college will go out of their way to make sure we pass and get a certification... there are a number of colleges I no who make the students do their assessments and then a research assignment from the library and such that make you learn so much more and then make the final exam a open book rather then letting us fail over and over again... I no many students that will agree with me.

I have a number of complaints.. but I don't think anyone at this college is going to do anything about it.. I read all the previous complaints and I totally agree with every person.. sorry to say that intec is just a money thing and they only show interest when you owe them something. I don't understand how people at this place can treat us as students like we did something to them. its disappointing, sad and embarrassing to tell people I study here. Me as a student I won't recommend intec to anyone to study.. its a waste of time and money.. if I had a choice I would of never registered at this college at all.. it is sad that I put all my hard work into this to get this kind of outcome. its extremely disappointing. FOR WHOEVER AT THIS COLLEGE READING MY MESSAGE DON'T START A PLACE TO MESS AROUND WITH PEOPLE WHO COME TO PAY THEIR MONEY AND STUDY.

When people at the beginning started to complaint you guys could of fixed things up from there one at a time.. people have so many different complaints I wonder who is doing what at this place.. you people don't see us to no how much such things are making us stressed or even break down and not want to continue studying... its so DE-motivational...

I really hope that intec starts to take our issues seriously.

I have completed a Human Resources Diploma through Intec College. My statement of results with competent grade was issued on 13 January 2017. I was told that it will take up to 8 weeks to issue my diploma. On 31 May 2017 I have received a completion letter which stated that my POE was received back from the moderator and that I am part of the June 2017 cohort for external moderation of completed students. The verification of Poe's was scheduled for June 2017. It is now 5 months later and I still haven't received anything.
My ID: [protected]
SAQA Qualification ID 61592 NQF5
I need to have my diploma because I would like to start using it!
If people ask me about my studies at Intec College I will definitely tell them that I had to wait almost one year for my diploma to be issued!

I'm really dissatisfied with the way Intec college has been running things when it comes to two core subjects. This college has really made things difficult for me to finish this course with their incompetence. I tried every resource made available by the college to me but still got no help, thus making me stress and not be in good health. Intec college has failed to live up to their word. My name is itumlemg dipheko Student number :[protected] Course name: computer graphic artist Professional certificate
• Intec gave me a photoshop cs6 book which indicated that I had assignment in the disk provided, the same disk has my study material only to find that there is no assignment and was told I had to book an exam instead, I was told this when I went to student services and asked were the assignment is on the disk was.
• When I checked the exam on Pearson view, the exam I had to write was for a different manual it wasn't for photoshop cs6 which had been given to me by Intec, it was a photoshop cc exam which I had no access to or had being studying with Intec college.
• I reported these two matters and even now I have not received any assistances from Intec.
• I was assigned a student adviser who has not called me since 2016, no e-mail not even guidance on how to go about resolving these issues with intec.
• Intec Gave me an illustrator study material disk which does not work . I can't study or finish illustrator because the disk contains my study material. I logged a complaint and was still not attended even now .im really not happy with the college and it's in competence
• I tried to download the study material on their site www.intec@edu.co.za but its malfunctioning and I tried several times.

Because of the colleges incompetence I have no choice but to take take this matter further

Yours sincerely
Itumeleng
Student number: [protected]

Dear Sir/Madam
I am kindly requesting for a refund for the certificate that I had registered for. I placed an order t o receive my textbook from a shop overseas. It has not yet arrived; and I am working so I will not be able to complete all of the required assignments in time since I have not submitted even one and it is almost six months which have passed. I am kindly requesting for a refund.
My student number is [protected], my name is Ruth Rutendo Mukori

Kind Regards

I registered with intec college on the 30 of june and I was dealing with a woman called Leticia swarts! she sent me every documents and told me how much to pay which I did and I never got any student number or anything.. I kept on calling her and licking her butt just so that I can find out whats going on to my surprise when I called one day she was not in and I was told that my registration was on hold due to "sufficient" registration? I asked how come cause Leticia sent me everything and ive paid accordingly and apparently that was incorrect and I had to pay more? I told them I will not so would rather cancel everything and let them refund me back, to date? I still don't know whats going on, when you call your bloody transferred from one person to the other and no bloody person can tell you whats going on, the women working there are so bloody rude thinking they are all high and mighty and my god they get paid their salaries from our registration fees and school fees! I want my registration money back, they are so quick to call you when you fill an online form like dogs running after a bone, incompetent fools

Good day,

I have paid fees in full at Intec College for my brother to study Graphic design.

They first gave us a faulty disc for Illustrator (Basic and advanced) and when we went to Braamfontein to enquiry they told us to download it from the student portal.

We tried to download for more than a week from different computers and different location and we could not download it.

I then called them and they promised to send us disks for The basic and Advanced Illustrator 3 weeks ago we still have not
Received them. we have been phoning them and going to their office in Braamfontein for the almost a month but they have not being helpful.

We tried calling the contact center and one of the Student advisors called Sibusiso was not helpful. He first hung up the phone on me when I asked to speak to his supervisor.

When my brother later called they hung up on my brother.

In September 2016, my staff member Student No: [protected] at Intec College, passed her final course exam and was notified that she had passed. Since October 2016, Ragel has attempted on numerous occasions to contact senior management at Intec in regards to the issuing of her graduation certificate. Today, 4 September (one year later), she again contact Intec in Cape Town and was rudely cut off whilst trying to get a response from the College.

What does one have to do to get a certificate from Intec College? Or is this college not compliant with the higher education bodies in South Africa.

Intec College has no student support whatsoever. I've registered for June exams 2017 for only 2 subjects and paid for only 2 subjects as per my registration forms and proof of payment send through to them. When I received my exam dates I saw that they registered me for a 3rd subject which I never registered for the exams or paid for that specific subject they've registered me extra for. I immediately contacted them and told them they made an error on my form and that they must correct it. I've written the 2 exam subjects in June and they called me to ask my I did not write the 3rd subject, which I explained was an error on their side. I've send several emails with my documents to proof the error, and also made several calls which they promised they will sort out. I've received my statement showing that they've over-invoiced me for a 3rd subject, once again someone else called me, asking me to send proof through and that she will sort it out for me, once again NO HELP. Since then, I've contacted them every single week with emails and phone calls, no reply. I requested my exam results that I should have received on the 1st of September, just to receive an email stating that they are holding my results back due to payment outstanding for 3rd subject not paid. I've phoned this morning explaining that's an error on their side, NO HELP. Don't know what to do regarding this matter for this has been going on for months now already and now I must suffer on their behalf. How can one resolve this? I've contacted the accounts department, the student support, the head office, no response!