Intelius
Reviews and Complaints

My credit card was charged $15.35 5× in a row in the same day. But website which is ( Intelious.com) As I was putting my information in it said something about the payment could not be established or the payment information is incorrect. I was reverted back to the payment page over and over with the same results, when I was only trying look up info about myself. I'm very dissappointed that I couldn't get the information that I wanted off you guy's website and I would like my full refund back 5× $ 15.35 which means that is $76.75 cents back please.

I did not authorize my credit card to be used without my approval. Therefore, I am requesting a refund as a desirable resolution to my complaint. I expect this refund to be removed from my credit card. This amount should be removed by the first working day of this SCAM you people have enacted without my permission.

My credit card was utilized without my authorization and therefore, I am requesting a refund and/or remove this amount.

Hello I want to file a complaint I don't know how or why money was taken from my account. I received my bank statement showing 31.90 was taken. Now I would like my money refunded back to my account. I didn't authorize your company to make this transaction. I don't even know what type of company this is or what you do. Please refund my money you made a transaction without my permission I will have to report you to the BBB Better Business Bureau and I will also do a report with the FTC Federal Trade Commission. I did not authorize money to be taken out of my account I didn't allow this action on my behalf there for I'm trying to resolve this issue I will put my complaints in today over this matter with both these companies.

You stupid a$@ hackers got me. Luckily enough my bank sent me a text that PCH INTELIUS charged my card so I did more research and come to find out this is the third charge for $29.95 that you fraudulently stole from my bank account! Seriously so pissed off right now. Never once used this website, never heard of it, never requested a background check for anything. So huge huge FUK YOU, the bank is filing a fraudulent charge so to those that are asking them to refund you, dont waste your time. Call your bank and they'll refund you. But you better believe I'm reporting you, PCH!

I paid a one-time fee of $0.95 for a one-time look up of a phone number and opted OUT of any further subscriptions for services. And yet, this past Saturday I found a charge for $29.95 that I did not authorize for a service I did NOT sign up for. This is theft. It needs to be refunded IMMEDIATELY.

My name is Amanda Redman and I just seen on my online bank statement I have a pending charge of 28.95. I've had this issue with you before and thought it was resolved. But yet again I'm charged I don't have a subscription at all with you . I have to emails and neither one has a subscription for this . My email is [protected]@gmail.com and [protected]@gmail.com my debit card ends in 3718. My phone number is [protected]. Please refund my money and take my info out of your system I can't afford for you to take my money

You have taken money off of my debit card and I did not use my card on your website ever. I want this money returned to me. I have never even heard of you or your website until I received a notification to my phone that money had been taken. You really need to verify that you have the correct card information and name of the person you are trying to get payment from. Like I said I have never would never use your website.

yes i have 4 charges on my credit card that i did not make and dont undere stand why they are on my card they are not much 1.01, 4.22, 4.22, 1.o1 but any help you can be will be appreciated because i am on ss

While reviewing my bank account statement I learned that I had been charged $29.95 for 1 month after I purchased an address look-up from Intelius. The look-up only cost $0.95 but they subscribed me to some service without my knowledge or permission and charged my debit card without any notification for a stupid "Identity Protect" service that I didn't want/need. I have cancelled my membership and was of no success on trying to request a refund for what the site charged me. I am trying to find help or advice on how I can receive a full refund for the $29.95 plus tax and to cut ties completely without any harassment or any other tr9ubles i might possibly receive from the company. Please advise with any help or suggestions that might assist me in achieving my desired outcome.

My email address I signed up under is:
[protected]@gmail.com

and my name is:
Jeremy Smith

Thank you for your time,
Jeremy Smith

This is curtis Mclean and I am extremely angered to find out you charged my acct 2 times for 29.95 I am at the lowest point with no friggin income due to this covid [censored] and then to find out my acct is getting hit with charges when I was told I was doing a lousy 95 cents for a phone look up. I havent used the acct once and I am filing a complaint with better business beurea. Hit peoples acct with ridiculous charges. I cant eat this week because you have tried up my funds. I am a extremely disabled Male with a progressive debilitating illness and I dont need this crap in my life at this point. I want this taken care of, I dont use the phone as I cant hear well enough and am lucky to have my friends daughter to help me with this on the laptop she owns. I am done trying to cancel this stuff. I want this taken off my acct and refunded. This is bogus. Curtis McLean [protected]@gmail.com.

My card was charged 29.95 without my permission i have not signed up for any subscriptions and i want you to refund my money that is not fair to me that you just charge my card for something i don't want and did not even use i tried contacting customer service but it keeps saying closed i really need a response and a refund on my end because i was not notified anything was being taken off my card and i was not satisfied this service is horrible and i need my money back to me ASAP my email is [protected]@gmail.com for contacts

I used this service once to find/confirm past residential addresses of mine for a job application.

I see numerous charges over months to my personal checking account.

$29.95 on Oct 15
$29.95 on Sept 12
$29.95 on Aug 12
$29.95 on July 12

I need this money refunded to me immediately.
I need this money refunded to me immediately.
I need this money refunded to me immediately.

-Darby Erin

I paid for a one tinme fee of $29.95 on Sept. 29, 2019 to do a person search. They have since started billing me monthly. They are making it difficult for me to sign in and cancel the charges.
looks like they make the money by ripping people off.
Also the background check was pathetic. They only showed basic information that you can get for fee on the net.
ep 29 2019
Intelius Automatic Payment
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- negative $29.95
Online Services
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Sept. 29th 2019
Paid with
FIRST SECURITY BK x-2066

Manage Intelius payments

Category
Online Services

Transaction ID
3RP23961LN2760603

Seller info
Intelius
888-445-2727
http://www.intelius.com
PayPal-Payments@intelius.com

Invoice ID
PC00558319

Purchase details
Purchase amount
$29.95
Total

ct 22 2019
Intelius Automatic Payment
Loading transaction details for Intelius Automatic Payment
- negative $29.95
Online Services
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There is an open dispute associated with this transaction. Visit the Resolution Center to view status.

Oct. 22, 2019
Paid with
FIRST SECURITY BK x-2066

Manage Intelius payments

Category
Online Services

Transaction ID
22070465FW301411C

Seller info
Intelius
888-445-2727
http://www.intelius.com
PayPal-Payments@intelius.com

Invoice ID
PC00742445

Purchase details
Purchase amount
$29.95

$29 was taken out of my account and I don't know what for. I am requesting a refund and a cancellation! I used this site one time only and they changed me and I got one piece of information, so why was I charged $29. I'm 65 years old on a fixed income. I can't afford this. Please look into this and refund my money. Thanks for letting me leave this message. Hope to hear from someone. [protected]@yahoo.com

I never once put down my credit card or personal address information while accessing the site I didn't make any authorization or purchases for any subscription.. and yet I'm getting charged for a $39.95 monthly subscription.

How are they even doing this? This should be absolutely illegal.

I called my bank and told them this was never authorized by me and now I had to cancel my card and have a new one replaced.

I had signed up for the 7 day free trial to try it out but wasn't what I expected at all, didn't get any of the information the page had told me I'd be able to obtain, waste of time that's the reason why I cancelled it and still got charged for the month after cancelled on the 7 day free trial. Can I get my refund for the month I was charged? Greatly appreciate it! Thank you!

An account was opened without my creating it & when I saw the first charge a month ago, I emailed and called Intelius advising this was not an account I created & I wanted it cancelled AND REQUESTED A REFUND OF THE FRAUDULENT CHARGES.
The rep assured me it was cancelled & I did receive a refund a few days later. Imagine my anger tonight while checking my card statement online, and I see I was charged an ADDITIONAL $29.95 to my MasterCard ending in 5317 for a fraudulent account using my name (Kelly Collins) that I was assured had been cancelled.
The account was set up under
kellyannharris14@gmail.com
BUT, my personal email address is
[protected]@gmail.com
Just a 1 number difference!
I'M LIVID!

Cant [censored]ing cancel this membership.

The [censored] directions they give on their site do not contain the 'Cancel My Membership' link as they listed below. They have [censored]ing charged me $29.95 for 5 months now. I want my [censored]ing money back.

You can cancel your membership directly from Intelius Premier.
https://intelius.zendesk.com/hc/en-us/articles/115002739991-How-do-I-cancel-my-Intelius-Premier-membership-

To cancel your Intelius Premier membership, follow these steps:
Go to www.intelius.com/premier and sign in to your account.
Click the My Account tab.
On the My Account page, under My Membership, click the Cancel My Membership link.
A window will appear asking you to confirm that you want to cancel your membership. If you do so, another window will appear with a printable Cancellation Confirmation. If you require additional assistance, please call (888) 445-2727, Monday-Friday, 7:00 AM to 4:00 PM Pacific Time.

i signed up for a 99 cent trial. tried to cancel after that because i was not able to do anything on the site. couldn't cancel. kept telling me there would be a place soon where i would be able to do that. never showed up in my in box. shortly after that i was charged 39.95 for a service i do not want. i tried to log in and couldn't. asked 3 times for a code so i could use a new password and sign in . each time it said it was sending a code to my hotmail and each time nothing came. they are scamming me out of my money and i cannot find a way to get rid of them. Please help!

SCAM - They discreetly sign you up for a monthly fee and then it is impossible to have the monthly fee stopped. They send you an e-mail with directions bu the directions don't work. The directions on the website don't work either. There is no phone number on the website to contact anyone. The help e-mail only send cookie cutter responses and don't address the issues. I received the report I needed but now I have to terminate my old credit card.