International Parcel Services / IPS Parcel
Reviews and Complaints

I shipped a box to Spain using this company on December 2 2022

The package was lost for a month this company did nothing to be helpful . I had to contact myself fed ex and thanks someone there I was able to find the the lost box . Fed ex waved all the fees that this shipment might have had . 2 months later this company is billing me $45 because of extra fees from fed ex . iPS is very unhelpful no one there is willing to help amd resolve issues in a easy way , people that work there are very rude and unhelpful . I dispute my charge with credit card amd I would never recommend using this shipping service

Carmen Kuhns

I am in South Africa. I have been promised delivery of a parcel with now 3 apparent attempts and to track the parcel I am redirected to the site (as per screenshot below). IPS - PO135920134ZA reflects for delivery @ €2. I have paid for twice and I have been waiting - there is always somebody at the address.

No contact number is available and IPS details provided are international only - do not get through to follow up from South Africa, no depot address to collect.

L.S.

Today i received an suspicious but professional fishing email from a company called "second assembly"

Involving a "non existing" package i had ordered including a link which I did not click but instead went directly to the adres the link refered to " www.secondassembly.com"

Which brought to a official looking IPS site except I didn't use the link but typed the adress so it was a suprise to see the were expecting me and wanted me click another link. Needless to say I did not comply.

I have 2 screenshots I will try to attach if possible.

I'm not sure if this is any of your concern and if not regard this mail as not being send, but I atleast feel having done my duty towards a saver internet.

G.A. van klingeren

Almelo, the Netherlands

[protected]@live.nl

+[protected]

Jag har fått ett SMS meddelande skall betala tull 19 kronor var och varför hur betala och var? kan vara ett paket men var skall jag betala och hur får jag mitt paket jag lämnar inte ut mitt contonummer

Terrible Service, charged an additional fee for local delivery even though it was already charged.

I sent a package to Caracas Venezuela on 02/03/2020, the company did guaranteed delivery with in 7 days.
Today 02/17/2020 I called to inquire about the whereabouts of the package since I haven't gotten any news since I shipped on the 3rd.
The lady who answered the phone who was very short and rude told me that if I had any question I needed to send it by email, so I did.
Shortly I received an email letting me know that the package hasn't even left the US yet (after over two weeks) and it would be picked up by DHL in their warehouse in
CALIFORNIA ?
This is a very irresponsible company, I would have been better off walk-in directly into the DHL Office my self.
No mentioning how expensive This service turned out to be, all kind of additional charges ..., , , all smoke and mirrors.
Today after 2 WEEKS, the package is being picked up in CALIFORNIA (west coast) I shipped from the Northeast for the package to go Southeast. 🤔
My mistake for not reading earlier reviews by other customers.
Worst shipping experience ever.

I had chosen this IPS parcel service to ship some of my items (3 packages containing mostly books and clothes) from the US to Budapest. They shipped two of the packages and kept one with them. After following up enough number of times for a status update, they asked me for details such as content of the packages, HS codes, etc. I had already given them the information regarding the contents and asked questions on other details since I wasn't aware what's a HS code. This person named Stacie Ross started responding rudely and didn't even provide the details I asked for.

Later on when I tried to chat online with someone else, it seems that this company probably has just one employee and the same Stacie responds on chat saying that they will just dispose of my packages and will not provide the service. After that she disconnected the chat and ever since these people haven't responded to my emails.

So basically my packages and my money is lost. If this is not open stealing, then I don't know what is. I'm not sure what they will do with the clothes, but I guess they're going to sell off my books in the market and make money from it. Any Americans out there, how do you suggest I can file a police case against this firm when I don't stay in the US myself?

The quote and the information listed on their web page is not trustworthy. After submitting the payment I never received any labels, therefore contacted customer service multiple times and was told that it can take up to 10 business days to reprocess the order (I forgot to mention that I choose air cargo, which was listed the fastest shipment, and it was the most expensive one too) until Kimber Ross (director of air cargo shipment) sent me an email stating that it will take another 48h to reprocess the order and that I have to drop it off to the airport and that they cannot deliver it to the door so the receiver also has to pick it up from an airport. I called Kimber and asked her how long it will take to reprocess the order and which airport it could be as I don’t have any airport nearby and I cannot drive to another state. She said that she is still working on my order and it would be an airport that they will choose after booking with cargo and that I have to agree to it either I like it or not or pay additional $150 for scheduling a pick up. She was very rude and hanged up the phone. I called 2nd time and I asked to speak with the supervisor who was Stacie Ross (btw they have same last name). I was very surprised when the conversation started on high tone and actually ended up with screams and words “DO YOU UNDRSTAND ME? WE MAKE THE RULES” and I was hearing the 2nd voice (Kimber's voice) yelling behind. I never expected such a terrible customer service. I cannot even list the inappropriate words and language used by that crazy, hysterical and mentally unstable woman. Stacey Ross and Kimber Ross are the worst managers ever who have bad manners and attitude. They are very unethical, rude and unprofessional. Do not recommend using their services as you will pay twice the price and your item will be lost somewhere on the way. There are so many companies on the market that can provide a cheaper price and excellent customer support.