InterRent
Reviews and Complaints

Hi

Hire Ref [protected]. Doyouspain was the broker

I have been charged £45.48 Which was taken out of my Deposit, I did not agree to this and was not notified of any outstanding monies when I checked the car back in the attendant gave the car a clean bill of health, singed the relevant documentation and assured me that there would be no further charges

As you can see from the invoices above there is nothing to pay, I feel conned the attendant inspected the car and assured that it was all fine, its theft to take the mone after the car has been signged off.
I would like a full refund.

Thanks

Mark

Hello, when we returned our rental car on May 29th (although during office hours), in Palma de Mallorca airport, no staff was available to check the car with us. We were just told to return the keys. Today, we got an e-mail saying that there was a small scratch in the interior of the roof, with photo's. We are charged 600 EUR. We are absolutely sure we do not have anything to do with this. When arriving, it was dark and we were unable to take clear pictures. The mail is sent from a noreply-adress, so we do not even know where to address with our complaint. We will definitely contest with VISA if this is charged to our VISA card. May we please ask to respond on this e-mail.

Contract [protected] number plate 0694KTH

Tom & Anja

Arrived at luton airport, early march 2019, I phoned the uk telephone number, 8 times after I landed, to tell them slight delay, but still coming to collect car, no answer, every time, arrived at portakabin, seen guy just opening door, stepping outside, I said to him, glad I caught you, as have car to collect, his response was "if I open the door, it will cost you an extra £75. Do you want the car or not" no hello sir, how can I help you? I told him and showed him my calls made, not interested, I told him I came to uk for funeral,, now time 1802pm, I needed car for funeral, paid the extra, I rang the telephone number infront of him, it proved it still no answer, checked number with him, correct number. He asked for my post code, I tell him, checked at a later date, he had me down as living in aberdeenshire, but I live in cyprus?, sent many emails, poor response, then no response, still waiting,? Stillhave complaint ref numbers,. Sent in photos, why they don't answer phone?

I am absolutely appalled with the service I received at your Heathrow office.
The counter staff would not accept my proof of address as she said it was dated over the 3 months postal date.
I hired the car on the 8th May and my proof of address was the 8th February and in my calculations that is within the 3 months required. She was adamant that she would not accept it.
I was very upset as my purpose of hiring the car was to visit my brother who is terminally ill with cancer and only had days to live. The girl showed no compassion and was intent on arguing with me. My husband who is in Guernsey offered to email another proof of address but she said she would not accept it. I was completely stuck in the middle of Heathrow with no vehicle. So I asked her what my options would be and she said I would have to pay another £151.00 to waive the deposit which was £1, 400 then she would not require the proof of address, How is that so?
I had no other option but to pay the money. So I could visit my brother. I am so upset about this matter and the service I required I will never rent from InterRent again and I will make sure none of my friends or family rent from them either there are plenty of other good hire car companies out there. I really do feel I have been ripped off by your company and I really don't think I was in my rights to have to pay the extra charge as my proof of address was actually in date but I was put in a no win situation if I didn't pay it.
I look forward to hearing your views and comments on this matter.

Subject: Fwd: Contrato [protected]

a quien le interese
Consulte lo siguiente, que se envió dos veces al departamento de atención al cliente, tanto en inglés como en español. No he tenido la cortesía de una respuesta. El primer correo electrónico fue enviado hace diez días y el dinero fue deducido nueve días después de que devolví el auto, cualquier dinero adeudado.
Esto fue reconfirmado por el mostrador de alquiler cuando los llamé el 12/4/19. Como esto puede considerarse fraude, me sorprende no recibir una respuesta de su departamento de servicio al cliente, especialmente porque alquilé con tanta frecuencia el Gold Car y el Interrent y, de hecho, debo reservar un automóvil durante 20 días en el próximo mes. Por favor avise urgentemente que acrediten este dinero. Espero escuchar de usted.
Saludos
c m barnarc

Professional Guide Services

Begin forwarded message:

From: Christina Barnard
Date: 16 April 2019 at 15:26:19 BST
To: PGS
Subject: Fwd: Contrato [protected]

Professional Guide Services

Begin forwarded message:

From: Christina Barnard
Date: 12 April 2019 at 16:39:54 BST
To: cs@interrent.es
Cc: info@bancsabadell.com
Subject: Contrato [protected]

I have just received a charge by your company for €450.00. I have spoken to your rental department in Ibiza and they tell me this must be a mistake as there is no record of any requested payment. I have certainly made no damage to any car etc. Please advise?
My bank details: Banco Sabadell
San Antonio Ibiza
Account: ES33 [protected]
I look forward to hearing from you as soon as possible
Sincerely,
Christina Marjorie Barnard
B7 S'Estanyol
Avenida San Agustin
St Josep/

39 Allfarthing Lane
London Sw18 2pg

Professional Guide Services
Hi

Hi, the deposit for insurance was billed in pounds and the refund made in Euros. In making these transactions I am £80 out of pocket due to the billing in pounds at a poor rate. I would have rather paid in euro but was not asked. If both transactions would have been paid in euro this would have only been circa 16 euro. I.e. about the price of the car hire agreed. I suggest the original billing is reversed in pounds (962.49) and then charged in euro (1040.68)

Below the original

Dear Sirs,

The 5th of October my wife and I travelled to the UK in order to visit our daughter in Wakefield (Leeds).

We had through the aviation company Norwegian reserved a car for 7 days and this car was fully pre-paid.

Due to a technical failure of the aircraft taking us from the north of Sweden to Stockholm were we should have embarked on Norwegian DY 4479 bound for Manchester, we arrived to late to Stockholm in order to reach our connection why we were compelled to buy a new ticket to Manchester - arriving with Lufthansa from Frankfurt 17.35 instead of 11.50 AM.

I phoned the telephone Nr indicated on the rental voucher, and indicated our later arrival.

Upon arrival to the EuropCar in the car rental village the staff indicated not having received the message.

As you can see from the contract they insisted to receive an extra payment of £ 126.

I wish to receive these funds reimbursed as the carrental was fully paid, and by phoneing Europcar through the switchboard in Manchester I fulfilled my obligations to inform about the later arrival.

Rental agreement No [protected]/Res.No [protected]
Norwegian / Cartrawler Booking reference GB421452870 Conf. No [protected]

Sincerely yours,

Bertil Lindh Jonsson
Österbillsjö 112
89493 Överhörnäs Sweden +[protected]
bertil.lindh.[protected]@telia.com

I rented a car from Valencia airport on 10/12/18 and paid the £842 deposit on my credit card. The cost of the car through do you spain was £14 yet the refund was only £790. The car was undamaged and returned with a full tank of fuel with receipt left in the vehicle from a forecourt less than 3 miles from the airport . There does not appear to be any customer service team that can be contacted at Interrent to resolve this and although its not a lot of money it would certainly mount up if this is standard practice

we rented a car DoYouSpain DYS26951466 at 94, 55€ by interrent at malaga airport from 16/9 to 16/19/2018. we booked an insurance Zurich nr4419521.
at the airport the lady of interrent said that the car was too small for our luggage and that the zurich ins. was only for collissions. So we had to take an upgrade and full insurance with interrent: cost 457, 00€! EXTRA
I feel RIPPED OFF!
I think i will not recommend this company to my friends!
Hugo Torfs
[protected]

I hired car got £836 deposit taken from my credit card on 20/06/18 & I am waiting on return of deposit & interest charges.
I have had numerous phone calls & emails but no refund.
Totally unacceptable this situation.
Please look into this before I go to office of fair trading & a lawyer to take up this issue
In Disgust
David Sprowl
David Sprowl 124 Clark Street, St Ninians, Stirling FK70JS
[protected]@msn.com

I got to the rental desk at Timisoara airport on the 18th of this month your email said I had to pay £495 at desk. when I talked with man there he wanted £700 plus for the same car you hired me then £1700 excess as I arranged with CarFlexi to pay £495 as stated in my email from you the man at the desk was rude and said if I didn't pay the extra I would be getting a car so thanks to CarFlexi I was stuck in Timisoara airport with no car to get to my destination Id like to know what you are going to do to make this right again as the lady at CarFlexi office valintina pantecri after we talk she put the phone down on me so is this the way you treat all your clients I called her back told her that was not professional and I will be making a formal complaint against her as she said she was a manager but acted like the way she did putting the phone down didn't solve anything this as upset me as I feel that you are not a professional company and you don't care about your clients leaving then in a strange country with no car hire this is unacceptable I would like to know what you are going to do about this to rectify it thanks my ref number is cf82539f

​Booking Reference #: PT965807360
Flight # L4 7 30th May 2018
Confirmation #: [protected]
31st June at 1:30am
Dear Sir or Madam,

It is with great disappointment and a spoilt beginning to our holiday that I am drawing your attention to the appalling way in which myself and my partner where dealt with at 1:30 am on arrival in Portugal.

The flight was delayed, and may I say that this is not the first time we have been subject to this inconvenience, only to find that the car hire companies employees unhelpful in trying to resolve an issue that we had not foreseen.

The credit card, to cover the excess, we produced was not in the name of the lead driver, myself, Adalberto Leitao (it was my partners Karen Ireland) it was pointed out that it should have been in my name but I had failed to notice this, a) because last time we travelled we didn't have this problem, and b) I had used her card on line to pay for the service, however it was how this problem was mishandled that I want to draw your attention to:
#1 - We tried to add Karen's name so she could be lead driver, but they said it wouldn't make any difference, they would charge €60 but could only add her as a driver not as lead therefore I would still need the credit card in my name.
#2 - Next we tried to change the booking and have Karen as Lead Driver but were told it was not within the free permitted perimeters of the 24 hours before hand and would cost an extra €400 (+ or -) to do so.
#3 - We the suggested cancelling this booking and having a new one but they said it would cost an over inflated price of over €600
Obviously we were not going to pay this extortionate price and took a taxi away from the unhelpful people.
The next day we went to Guerin and had exemplary service at a fraction of the cost.

But as you can imagine, it was a very traumatic and an uncomfortable start to our 15 days and I can assure you all the people I related my story to were as appalled and shocked at the way the situation was handled as we were.

On your website (screenshot attached) you say that the payment has to be a card under the main driver's name! The reality is that they accepted Karen's credit card when we booked on the 6th May. There seems to be a contradiction!

I, therefore, request a full refund for the payments made to Interrent for the amount of £35.13, plus the cost of taxi x 2 from the airport and back for the amount of €42.00 and the extra insurance I paid for the amount of £21.00

Total owing £92.98 (the euros were converted into pounds using the official exchange rate)

Looking forward to hearing from you

Adalberto Nuno Leitao
Karen Diane Ireland

After multiple hires at UK airports and despite few customer service disappointments I kept hiring from them because of price. However, after my last hire in March I have given up and I will not hire again. I don't recommend InterRent for the following reasons:

- I was charged for damage I am convinced I didn't do

- An abusive damage repair charge of GBP382 for a small superficial scratch on rear bumper (polisher and cloth would do)

- A strong need to generate revenue because I didn't take the excess insurance. I had alternative cover.

- Staff with very poor customer service approach and worse customer retention vision

Dear Misses or Mister.

We claim a refund for our car booking IT918153360. (5 - 12 april) When we arrived at Bergamo in the evening 5 april we got the information that we were not allowed to take this car (Interrent) to France, an information that was not easy visible when we booked the car by internet. We did not know at all that this could be a condition as we never had this problem before. 

We had to go to the hotel in Bergamo by bus and hire another car (by Hertz) for the next day.

We have been in contact with Ryanair and interrent but they tell us that it is your responsibility.

We claim a refund for the cancellation and recommend that the information on different travel conditions for different car hyre  agencies should be shown on top on the webpage when booking so you also can avoid disappointed and angry consumers getting a lot of trouble at arrival. 

With kind regards.

Sigrid and Christian Lundberg

Actually the price was initially reasonable, for 9 days 87, - euro, and that's how they lure their customer. But then the sales person at interrent in porto lied by saying the upgrade would be 15, - euro. Interrent took off my visacard 166, - euro (They charged 15, - euro / day plus 23 % vat). When I returned the car, the same day interrent took off my visacard another 60, 70 euro without any invoice or notice. My following emails were unanswered. Then, finally, somebody on the telephone explained me that this were the toll fees. The sales person had lied again by saying, 1, 50 euro would be the flat rate for using the via verde highways in portugal. The reality was, that those 1, 50 euro / day was only the fee for renting the device for the via verde. Then I asked for an invoice, with lots of effort, because they didn't answer my emails. Finally I got them on the telephone again, and the sending of an invoice took another 3 weeks. The amount on the invoice was still 7, - euro lower than the one they took off of my visacard (Service charge?). So I got cheated by interrent of 226, 70 euro, and all complains were unanswered or rejected.

Feeling sorry that I hadn't read reviews about them before using their service. All of the reviews are bad. So many unsatisfied customers. This company should be closed.
They provide the worst service. Branch at the Fort de France Aéroport. Their employees have no idea what to do and how to work, what documents they should fill out and whether a car should be checked before a ride or not. We didn't know all of these details either because we didn't have to, it's not our job. The only one thing we had to do is to take pictures of an initial car condition not to have troubles with it in the future. Which we had. Ater returning the care they found small scratches we didn't cause and charged me for them. I couldn't prove them anything, they didn't listen to me. All they wanted is money, of course.
Hope those people will be fired soon.

Having booked, paid for, used and returned the hired vehicle in good order, we expected, as advised for our deposit to be released within 2-3 weeks.
In the 3rd week I sent an email asking to be advised when we could expect our deposit to be returned.
I have not received so much as an acknowledgement from either my emails or the contact I made on their FaceBook page.
The live help on their website suggested I could wait 10-12 days for a response to my email!
Shocking after sales service - actually, no after sales service at all.
I still await the decency of a response.

29/05/2016
Dear sir,
I rented a car from Interrent through rentalcars, pick-up and drop off at Florence International airport on 19/05/16 till 23/05/16, with booking reference number [protected]. The price breakdown was total € 127, 14.
That was an amendment, about 5-6 hours before the pick-up time (free as advertised) of original booking reference number [protected] and only for the part of the pick-up of the car, from Rome Fiumicino airport to Florence airport. All the other conditions as such dates, price, damage excess refund etc, remains as was on the original booking reference number [protected]. The price breakdown was car hire charge €52, 45, damage excess refund € 59, 52, total €111, 97.
You replied to me by e-mail that I have to pay the additional difference of € 15, 17 between the booking reference number [protected] (€ 127, 14) minus (€ 111, 97) booking reference number [protected].
I have to mentioned that the type of the car I booked was a Ford fiesta (firefly) and was change to Fiat panda (interrent), because you couldn’t supply the same car.
When I returned the car to interrent office at Florence airport the staff who attends the office, found a very small scratch on the paint on the upper side of the left back wing.
She told me that she has to charge me for the damage. I answered that when I booked the car (rentalcars) I paid for the damage excess refund. She told that she knows nothing about this and nothing is included, and will have to charge my credit card and if I have any complaints I have to contact the rentalcars and not with the interrent.
Because I was in hurry, and I was late to catch my flight, I asked her to send me a photo with the damage to me by e-mail, and to also send a full detailed invoice. She said ok, but on till today I have never received anything. In general the staff was very unhelpful and a little rude with not enough knowledge of the English language.
My bank by sms informed me that the interrent has charged me twice the amount of € 298, 97 (two hundred ninety eight euro and ninety seven cents) which means a total € 597, 94. Also they have not yet cancelled the deposit of € 800, 00 from my credit card after the drop-off of the car.
Please explain to me and make clear why I have to pay this extraordinary additional charge beyond the mentioned amount in price breakdown booking. Also I would like a detailed price breakdown of the booking reference number [protected], because the car hire charge for 4 days is € 53, 92, (as advertised) so what is the difference charge to me of € 73, 22.
Also I notice that in the cancellation of the booking reference number [protected] in the price breakdown there is a charge of a cancellation fee € 83, 98. I don’t understand why there is a cancellation fee and why I have to pay, when I make an amendment and you advertised that it is free of charge.
I am waiting for your reply as soon as possible.
Yours sincerely
Nikolaos Tsamis
e-mail : [protected]@gmail.com

Reserva no [protected] invoice. Number [protected] Serious Complaint

I can't fully describe the suffering you caused me and my family on my vacation to Portugal due to carrent and europcar portugal negligence and unprofessionalism but I will try to the best of my ability:

On 16 August I picked up a rental car which was booked on the Internet . I had booked paid for a Ford Focus type car. I had received an Opel Astra with 48000 km which was ok.

I had immediately noticed that the car did not start well in the mornings and when I was in Porto on 21 August the car did not start. Luckily the car was parked in a parking garage and the employees helped me start it.

On the 22 of August while driving on the highway from Leira to Portimao the dashboard light went on stating that the remaining oil life was 0 per cent and then that oil must be changed soon ( see attached picture). I got off the highway and bought and changed oil since I did not want car to break down. I have a wife and 2 babies which got very nervous.

I then (on 22 August) drove to the home where I was staying (Monte Judeao) near Portmao and noticed that the changing of oil did not help and that the same message came on.

I then tried for several hours tried to contact your office in Lisbon both on the land and mobile numbers supplied by u but only managed to get someone to answer after many many hours. I explained the situation to your rep and that I could not drive 50 km to Faro and was told to contact road service who could exchange the car in my house ( since I could not drive 50 km to faro).

At around 12 midnight car was changed. Of course gas in the car was not full since I did not know I would return it to u and did not want to drive it due to its problematic state fearing it would break down.

The car was exchanged for a VW Polo which was smaller class than I paid for and was not at all suitable for my family's needs in its size.

I tried to have it changed to the class I booked and paid for but could not talk to anyone since no one answers at your company answered.

When I returned the car today 28 August) with full gas I noticed you had charged me for the broken car's gas( which as mentioned above I could not fil up due to me not being able to move it and not knowing until almost midnight u would change it.) Consequently I have paid twice to fill up the car - once when it returned the Polo to u and once by you. All this due to u providing me with a bad car.

What u did is simply offensive. Not only did u supply me with a bad broken car which u did not check ( car did not start and oil bad) you charged me twice to fill up gas and charged me for a higher class car than I got.

Instead of compensating me for destroying my and my family's trip u charge me wrongfully.

I expect u to return any money you charged me for filling up the broken Astra.

I expect u to compensate me for driving with a lower class car than you charged me.

I expect u to compensate me and my family for my pain and suffering and destroying our trip and waking our time.

Attached is only one pictures out of many.

Chagai A. Weisblum